building competitive - magento · magento 2.2.2 + shipping extension + api integration with...
TRANSCRIPT
Page | 2© 2018 Magento, Inc.
Building competitive
advantage by
revolutionizing
shipping capabilities
Page | 3© 2018 Magento, Inc.
Berny ChenHead of Customer Lifecycle Marketing
Hamish GrantVP of Marketing
Page | 4© 2018 Magento, Inc.
• Shipping and Shopper Dynamics
• Magento Shipping
• Case Studies
• Roadmap
Agenda
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Find shipping costs too
high84%Think the cost of shipping is
too high relative to the level
of service from local post
authorities and couriers73%
Abandon carts due to
expensive shipping65%
Abandon carts due to no
free shipping40%
Shopper reaction is strong.
Australian shoppers are sensitive to shipping cost
Cost perceived as too high.
Source: 2017 The State of Shipping in Commerce – Australia
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Shoppers want shipping options...Gaps in availability suggest opportunity…
68%
Shoppers
who want:
Retailers who
currently offer:
38%
50% 23%
50% 26%
44% 15%
Retailers planning to
add in next year:
23%
28%
28%
32%
Click &
Collect
Locker
collection
Specified delivery
timeslot
Guaranteed weekend /
after hours shipping
% of:
But the window is closing.
Source: 2017 The State of Shipping in Commerce – Australia
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How shipping experience impacts future activity with that retailer
Positive shipping experience is critical
80%
POSITIVE
Experience /
More Likely
59%
NEGATIVE
Experience /
Less Likely
Repeat
Business
54% 33%Nurtures
Trust
39% 27%Recommend
to Network
% of merchants who:
Source: 2017 The State of Shipping in Commerce – Australia
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Shipping can be a business catalyst
% of shoppers who would shop more online if these shipping
options were offered
Next-day delivery
37%Quicker standard
delivery
41%Free, easy returns
45%Free shipping
68%
Source: 2017 The State of Shipping in Commerce – Australia
Page | 9© 2018 Magento, Inc.
Drive cart conversion and revenue
Easily connect with global carriers
Magento Shipping Value Proposition
A single, multi-carrier solution that drives better shipping experiences and efficiency
Automate fulfillment processes
Reduce shipping-related costs
Page | 10© 2018 Magento, Inc.
Easily Connect with Global Carriers
Easily access the world’s leading carrier networks
Integrated Magento Admin experience
Quote, book, and generate compliant labels and documents
No more rate tables
Streamline operations as you grow your business
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Drive Conversion, Revenue, and Loyalty
Display relevant shipping experiences
Use dynamic rules to control shipping options and price
Give customers full visibility
Match shipping services to your brand
Provide superior cart-to-door service
Page | 12© 2018 Magento, Inc.
Reduce Shipping-Related Costs
Automate carrier selection
Pack and dispatch from any location
Apply order allocation rules by location
Use built-in intelligent rules for accurate quoting and rating
Intelligent rules and processes can shrink your cost structure
Page | 13© 2018 Magento, Inc.
A Bundled Extension
Integrated approach benefits both merchants and partners
Pre-integrated, easy availability, setup, and activation
Thorough Magento product testing and QA
New carriers and carrier features without extension updates
Available on Magento Commerce and Open Source 2.2.2
API connectivity
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• Process orders and control the in-cart
shipping options from one platform.
• Reduce workflow complexity – other
solutions may require exporting orders
and external portals to fulfil orders
• High performance and
enterprise grade API
integration to 3rd party
business solutions
• Support and global carrier
network coverage
Landscape of shipping solutions
Mid-Market focused
solutions
Enterprise focused
solutions
SME focused
solutions
Label printing
solutions
Pre-purchase cart
solutions
• Tighter control of the
shoppers overall
experience
• Shoppers receive tailored
shipping experiences
Magento Shipping
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Current Magento Shipping Capabilities
• Multi-carrier
integration
• Real-time rate
management
• Multi-location
management
• Custom packaging
• Static in-cart quotes
• One-stop fulfillment
• Standardized tracking
• Carrier compliant
shipping labels and
documentation
• International shipping
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Currently Supported Carriers – Australia Origin
Domestic and International
Domestic and International
Domestic and International
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Currently Supported Carriers – United States Origin
Domestic and International
Domestic and International
Domestic, International, High Priority
Domestic and International
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Currently Supported Carriers – UK Origin
Domestic and International
Domestic, International, High Priority
Domestic
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InkjectaSolution Overview
Magento 2.2.2 + Magento Shipping
Problems Solved
✓ Shipment processing in Magento
✓ Consider packaging size when quoting
carrier services
✓ Automate carrier service quoting and
booking
✓ Display shipment tracking information
Solution Partner
"As many of our shipments are bulky, we
needed a powerful shipping solution which
can adapt to our needs - and Magento
Shipping has achieved this easily.“
Page | 21© 2018 Magento, Inc.
Cox & Cox
Solution Overview
Magento 2.2.2 + Shipping Extension +
API Integration with third-party WMS
Problems Solved
✓ Automate rules to govern carrier
selection by product and packaging
✓ Easily access multiple carriers
✓ Display relevant shipping options
✓ Tracking between Magento and WMS
✓ Enable ZPL label generation in WMS
✓ Simplify manifesting by carrier
✓ 50k+ Shipments processed to date
Solution Partner
"We wanted shipping to be easy for our
customers and our team, and for our
business this can be tricky. Magento Shipping
has solved this issue for us, and we see them
as partners who are invested in our success
as much as we are."
Page | 22© 2018 Magento, Inc.
Today
Beyond Native Magento Capabilities
• Rate shop from admin
• Configure shipping options and
fulfillment automation rules from
admin
• Faster connection to carrier
accounts
• Access carriers outside of the home
market
• Access Magento Shipping
negotiated carrier rates
• Integrated Track and Trace
• Automated use of negotiated rates
• Core returns
• Insurance
• Bulk/batch order processing –
shipments
• Collection points
• Enhanced rules-based in-cart
quoting
• Dangerous Goods
• Hyper-local carriers
• Address Validation Services
• Intelligent selection of source and
carrier based on attributes (inventory
availability, cost, ETA, etc)
• Returns portal
• Packaging intelligence
• Click and collect
• Time slot delivery
March / April Rest of 2018
Page | 23© 2018 Magento, Inc.
Tiered Pricing
Starter500 Shipments
$99/mo.
Essentials1,500 Shipments
$199/mo.
Pro3,000 Shipments
$349/mo.
EnterpriseUnlimited Shipments
Custom pricing
Complete shipping capabilities that scale to merchant needs
Pickup locations
Carrier accounts & connections
Shipping overages
Carrier connections
Support
API access
Page | 24© 2018 Magento, Inc.
Merchant benefits
• Increase sales conversion & fulfillment capability
• Integration with global carrier network and new carrier services
• Ready to take advantage of new capabilities
Partner / SI benefits
• Early experience with Magento Shipping alongside their clients
• Training, documentation, and knowledge transfer
• Industry leadership position
Magento Shipping is live and ready
Request access from the Magento admin or via direct login:
https://account.magento.com/shipping/onboarding/start