building a social media strategy for suicide prevention: guidelines for effective and safe online...
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Presentation at American Association of Suicidology Conference April 10, 2014 Nedra Kline Weinreich TEAM Up (Tools for Entertainment and Media) Project Entertainment Industries Council http://www.eiconline.org/teamupTRANSCRIPT
BUILDING A SOCIAL MEDIA STRATEGYFOR SUICIDE PREVENTION:
Guidelines for Effective and Safe Online Messaging
Nedra Kline Weinreich
@Nedra@MediaTEAMUp@EIC_Online
EIC Core Principles
• Mission Statement: To bring the power and influence of the entertainment industry to bear on communication about health and social issues
• Engage with stakeholders to develop messages• Collaborate with media – not a “watchdog”• Respect for media and right to free speech
Our partners:
Radio Television Digital News Association
Program Partners/Supporters
How can we use social media for suicide prevention?
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New Resource!
Document Reviewed by Experts at Many Organizations
• National Association of Broadcasters
• Radio Television Digital News Association
• Facebook• National Action Alliance
for Suicide Prevention• Suicide Prevention
Resource Center• American Academy of
Suicidology
• California Mental Health Services Authority
• National Suicide Prevention Council
• SAVE• UK National Health
Service mHealth Program• Reingold • #SPSM Participants• And Others…
Guidelines Cover…
• Social media strategy• Content considerations
– Mental health– Suicide prevention
• Language and images• Building online engagement• Privacy and safety concerns• Addressing suicide-related posts by others
Start with a Strategy
1. Goals/Objectives
2. Priority Audiences
3. Capacity
4. Tools and Tactics
5. Measure and Evaluate
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Content Considerations – Mental Health
• Use a reliable source.• Check links before passing them along.• Be transparent.• Reduce stigma by sharing real stories.• Share positive content about hope/recovery.• Avoid sharing stories implying mental illness
causes violence.• Speak up when you see stigmatizing content.• Use [Trigger Warnings] for graphic content.
Content Considerations – Suicide Prevention
• Focus on positive narrative of prevention rather than on the problem.
• Follow safe messaging recommendations:– Don’t overdramatize the event. – Avoid exact details on locations and methods.– Avoid showing grieving family and friends or
memorial services.– Avoid sharing information from suicide notes. – Don’t oversimplify.
• Share links to suicide prevention resources.• Be sensitive to family members’ feelings.
Language and Images
• Write conversationally.• Avoid stigmatizing or derogatory language.• Use people-first language, not labels.• Avoid stereotypical imagery.• Avoid descriptions and images of suicide
acts or methods.
Building Online Engagement
• Offer different ways for people to participate with you online.
• Use appropriate hashtags to make your posts easy to find.– #suicide, #mentalhealth, #spsm, #mhsm,
#ok2talk
• Join in on Twitter chats and conference livetweeting.– #SPSM – Sunday nights 7pm PT– #AAS14
Privacy and Safety Concerns
• Give careful consideration to your own privacy online.
• Never share other people’s information without permission.
• Avoid sharing details like treatment protocols or dosages.
• Develop policies and procedures for safe comments and posts on your sites.
• Take action against harassment or bullying.
Addressing Suicide-Related Posts by Others
• If someone posts potentially suicidal content online, take action.
• Watch for trending topics related to suicide.• Do not repost stories/links about suicide
attempts or deaths.• Avoid perpetuating suicide myths.• Be vigilant for suicide hoaxes that may
spread quickly online.• Work with influencers in fan communities
to counter suicide hoaxes/rumors.
Social Media Resourceshttp://nedra.wikispaces.com/tea
mup
Nedra Weinreich@Nedra
http://eiconline.org/teamup@MediaTEAMup
Questions?