building a smarter learning ecosystem (atd core 4 2016)
TRANSCRIPT
@JD_Dillon
September 30, 2016#atdcore4
SMARTERBUILDING A
ECOSYSTEMLEARNING
JD DillonPrincipal Learning Strategist
@JD_Dillon Crescendo
Organizations are continuously evolving ecosystems.
@JD_Dillon
Every role + decision is connected in a variety of ways.
@JD_Dillon Wikispaces
Just like in nature, different org ecosystems are made up of different but equally important components.
@JD_Dillon Disney Kaplan
I learned this quickly when I moved from the magical world of Disney …
… to the academic world of Kaplan Higher &
Professional Education.
@JD_Dillon Pexels
To effectively support a modern ecosystem, L&D must escape the training bubble …
@JD_Dillon iStock
… let go of our ownership mentality over learning ...
iStock
… and focus on providing the types of support our people really need.
Experience
Peers
Resources
Managers
SMEs
Training
Mentors
Education
Teaching@JD_Dillon Pexels
We must enable learning in the ways it REALLY occurs in the workplace.
CONTENT EXPERIENCE
@JD_Dillon
SMARTER6 Steps to a
ECOSYSTEMLEARNING
iStock
Diagnose Your Workplace Ecosystem1|
@JD_Dillon
Authority
@JD_Dillon Pexels
Who influences the way work is done?
Priorities
@JD_Dillon Pexels
How are priorities identified + reinforced?
Logistics
@JD_Dillon Pexels
How does environment and context impact the work?
Resources
@JD_Dillon Pexels
What tools are used to do the work?
Information
@JD_Dillon Pexels
How does information flow through the organization?
@JD_Dillon
How do all of these factors influence the work experience?
Map Your Learning Ecosystem2|
@JD_Dillon
HIGH
LOW
PR
IOR
ITY
Formal Training
Informal Training
Shared Knowledge
Manager Support
Reinforcement
Performance Support
@JD_Dillon
How do you currently prioritize the way you support workplace learning?
AVAILABILITY
HIGH
LOW
AVAILABILITY
PR
IOR
ITY
Formal Training
Informal Training
Manager Support
Shared Knowledge
Reinforcement
Performance Support
@JD_Dillon
I started here …
Bob Mosher + Conrad Gottfredson
@JD_Dillon
… and recognized how misaligned we were based on our desire to sustain improvement ...
Unstructured
Structured
Shared Knowledge
Performance Support
Continued Reinforcement
Management Support
On-Demand Training
Formal Training
AVAILABILITY
PR
IOR
ITY
@JD_Dillon
… and shifted our ecosystem structure to this more
balanced, modern approach.
Unstructured
Structured
Availability
Shared Knowledge
Performance Support
Continued Reinforcement
Management Support
On-Demand Training
Formal Training
Criticality
Identify Your Tactics3|
@JD_Dillon
Shared Knowledge
@JD_Dillon
Enable access to share information as the foundation of all workplace learning.
Performance Support
@JD_Dillon Pexels
Provide an easy + reliable way for people to get help.
Continued Reinforcement
@JD_Dillon Time
Reinforce the most important knowledge continuously to ensure retention and application.
Management Support
@JD_Dillon iStock
Enable managers to close performance gaps with meaningful coaching + feedback.
On-Demand Training
@JD_Dillon Pexels
Provide additional structure when necessary.
Formal Training
@JD_Dillon Pexels
Push only when necessary.
Unstructured
Structured
Availability
Shared Knowledge
Performance Support
Continued Reinforcement
Management Support
On-Demand Training
Formal Training
Criticality
@JD_Dillon
Make learning + support simpler, predictable + user-focused.
Apply Your Framework4|
@JD_Dillon Pexels
Reinforcement
Behaviors
Analytics
Motivation Feedback
Shared Experience
Community of Knowledge
Continuous Learning Experience
Events
Online Content
Experience
Messaging
@JD_Dillon
Knowledge Growth
Business Results
Unstructured
Structured
Availability
Shared Knowledge
Performance Support
Criticality
?
@JD_Dillon
Apply only the right layers + tactics to solve problems based on context + criticality.
Unstructured
Structured
Availability
Shared Knowledge
Performance Support
Continued Reinforcement
Management Support
Formal Training
Criticality
?
@JD_Dillon
Adds layers/tactics to solve more challenging problems.
q Define business goal
q Determine criticality
q Establish context
q Define performance objective(s)
q Identify layer(s)
q Identify tactic(s)
q Build content
@JD_Dillon
Evolve the Role of L&D5|
@JD_Dillon
Enablement
Science of Learning
Curation
Connected Experiences
TrainingSmarter
New World of L&D
@JD_Dillon
Get Started!6|
@JD_Dillon
Talk ecosystem
Think PERSON first, employee second
Run a diagnostic
Map your learning ecosystem
Identify your tactics
Start small | Think BIG
Escape the bubble
@JD_Dillon
Diagnose Your Workplace Ecosystem1|
Map Your Learning Ecosystem2|
Identify Your Tactics3|
Apply Your Framework4|
Evolve the Role of L&D5|
Get Started!6|
SMARTER6 Steps to a
ECOSYSTEMLEARNING
Everything impacts EVERYTHING!@JD_Dillon
Modern Learning Thought Leaders
Jane Hart Arun Pradhan Clark Quinn Harold Jarche Josh Bersin
@JD_Dillon
#atdcore4
SMARTERBUILDING A
ECOSYSTEMLEARNING
@JD_Dillon
September 30, 2016