Building a Knowledgebase With Web Part ConnectionsErin Glenn

About Me

What is a KnowledgebaseHuman-readable knowledge bases are designed to allow people to retrieve and use the knowledge they contain. They are commonly used to complement a help desk or for sharing information among employees within an organization. They might store troubleshooting information, articles, white papers, user manuals, knowledge tags, or answers to frequently asked questions. Typically, a search engine is used to locate information in the system, or users may browse through a classification scheme.

Source: Wikipedia

Common Components of a Knowledgebase End-User How-To’s Resource Links Resource Documents (Vendor User

Guides) Troubleshooting Steps & Fixes Installation Guidelines

Wikis What do you like about wikis? What frustrates you?

WikisLet’s take a look at a simple example…

Think About Your Audience Who will contribute?

What is their skill level? Attention to detail?

Who will consume? How will they navigate? How will they search?

Scenario – Background/Business Case Knowledgebase for IT Support of

Applications IT Department Members Contributing and

Consuming Need Approvals (all changes and new

items) Need to Print Some Items Need to Track Versions

Scenario – ImplementationUsing Lists:

Applications Documentation Links Knowledgebase “Articles”

Using Web Part Connections:

Filter all Documentation, Links and Articles by Application

Scenario – Solution

So………

Where Do I Start?

Field MappingsList FieldsApplications

App NameAlias NameDescriptionVendor NameCurrent Version

Documents

NameTitleDoc TypeApplication*

List FieldsKnowledgebase

TitleApplication*KB TypeDetailsRelated Articles*Related Docs*

Links URLApplication*Notes

*Lookup fields

Let’s Built It! Create the Lists:

1. Applications2. Application Links3. Application Documents4. Knowledgebase

Add Web Parts to Page & Connect!

Questions?

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