Creating a 21st Century Learning EnvironmentUniversity of Tennessee at ChattanoogaACRL Preconference - ALA Annual 2010

INTRODUCTIONS & GOALS

Theresa LiedtkaDean of the Library

Mike BellAssistant Dean&Head of Materials Processing

Virginia CairnsHead of Reference & Instruction

Jason GriffeyHead of Library Information Technology

Andrea SchurrWeb Technologies Librarian & ILS Manager(former Head of Access Services)

part one

change the way you do business

know your patrons

KNOW YOUR USERS

CHANGE YOUR PERSPECTIVE

PEOPLE AT THE CENTER

MILLENIALS

THEIR WORK HABITS ARE DIFFERENT

KNOW YOUR OWN USERSWHAT CHARACTERISTICS MAKE THEM UNIQUE?

adopt transparency

INFORMEVERYONE IS A STAKEHOLDER IN SUCCESS

WIKIDOCUMENTATION MACHINE

BUILDING WIKIONE STOP SHOP

BLOGVOICES IN THE WILDERNESS

FLICKRPHOTOS FOR EVERYONE

PARTNERSHIPSSOMETIMES THEY WORK

collect the right data

DATA, DATA EVERYWHERE

The Tools

library catalog

physical collection

collection usage

patrons

ILL SYSTEMUSAGE DATA FOR ITEMS YOU DO NOT OWN

DATABASESUSAGE DATA FOR ELECTRONIC COLLECTIONS

LIBRARY WEBSITEUSAGE DATA FOR YOUR ELECTRONIC CONNECTION TO YOUR PATRONS

SECURITY GATESPATRONS IN AND OUT OF DOORS OVER TIME

feedback

paper & electronic

immediate response from your patrons

LIBRARY SURVEYSTRUCTURED DATA COLLECTED OVER TIME

manual counts

last resort

collection usage for non-barcoded items

feedback from instructional sessions

FOCUS GROUPSFORMALIZED QUALITATIVE DATA REGARDING YOUR SPACE AND SERVICES

combining your data

increase the power of your data

find points of intersection across data sources

MAJORITY VS MINORITY INPUT

THE SQUEAKY WHEEL

library culture

CULTURE IS ATTITUDE

NEW LOOKCOMFY CHAIRS, MUCH MORE SEATING

people

money

services

collections

culture is...

PHOTO BY DAWN ENDICO - HTTP://FLIC.KR/P/2PUTC

http://flic.kr/p/2putchttp://flic.kr/p/2putc

CHANGING PEOPLE CULTUREPHOTO BY LAUGHING SQUID - HTTP://FLIC.KR/P/5XJ7RN

http://flic.kr/p/5Xj7RNhttp://flic.kr/p/5Xj7RN

SMART

SMART goals

Specific

Measurable

Agreed upon

Realistic

Timely

PHOTO BY TFDUESING - HTTP://FLIC.KR/P/2FERDC

http://flic.kr/p/2fERDChttp://flic.kr/p/2fERDC

CRAFT

CRAFT policies

Collaborative

Responsive

Accountable

Friendly

Transparent

PHOTO BY DRP - HTTP://FLIC.KR/P/PFN7

http://flic.kr/p/pfn7http://flic.kr/p/pfn7

SCOPE

SCOPE of mission

Serve Others

Consistent

Outward

Progressive

Extra Mile

PHOTO BY AME OTOKO - HTTP://FLIC.KR/P/6GHVMJ

http://flic.kr/p/6ghvMJhttp://flic.kr/p/6ghvMJ

FOLLOW THE MONEYPHOTO BY TRACY O - HTTP://FLIC.KR/P/6OVWP

http://flic.kr/p/6oVWphttp://flic.kr/p/6oVWp

SPREAD

SPREAD the budget

Stewardship

Priorities

Resourceful

Expose It

Ask the Question

Data-driven

PHOTO BY DUNCAN - HTTP://FLIC.KR/P/KS6AR

http://flic.kr/p/kS6aRhttp://flic.kr/p/kS6aR

library culture: services

existing services & expectations

new services

staff spaces

partnerships

PHOTO BY ...-WINK-... - HTTP://FLIC.KR/P/6AQ5IX

http://flic.kr/p/6aQ5iXhttp://flic.kr/p/6aQ5iX

library culture: collections

users expectations

delusions

todays reality

access is king

PHOTO BY UBC LIBRARY GRAPHICS - HTTP://FLIC.KR/P/FQXZY

http://flic.kr/p/FqXzYhttp://flic.kr/p/FqXzY

BREAK!PHOTO BY JON.B. - HTTP://FLIC.KR/P/5BDSF8

http://flic.kr/p/5BDsF8http://flic.kr/p/5BDsF8

part two

thinking about space

project parameters

ONCE UPON A TIMEPHOTO BY ANDY CASTRO - HTTP://FLIC.KR/P/6UBZCC

http://flic.kr/p/6uBZCChttp://flic.kr/p/6uBZCC

iron triangle

scope

time

budget

PHOTO BY ROMANA KLEE - HTTP://FLIC.KR/P/6VF3ZW

http://flic.kr/p/6VF3zwhttp://flic.kr/p/6VF3zw

scope

authority & control

clarify & define project expectations

be an informed champion

write it down

time

develop timelines

start dates

benchmarks

end dates

note interdependent tasks

write it down

budget

financial parameter

common components

develop estimates

write it down

people

consider all stakeholders

form a team or teams

communicate

project purpose

you have space & money...

...now what?

WHAT ARE YOUR PRIORITY NEEDS?PHOTO BY REDVERS - HTTP://FLIC.KR/P/P22RY

http://flic.kr/p/P22Ryhttp://flic.kr/p/P22Ry

WHAT DOES IT TELL YOU?PHOTO BY BIONICTEACHING - HTTP://FLIC.KR/P/5S5DKA

http://flic.kr/p/5s5DkAhttp://flic.kr/p/5s5DkA

WHAT ARE YOU TRYING TO ACCOMPLISH?PHOTO BY HOCKADILLY - HTTP://FLIC.KR/P/FSCQE

http://flic.kr/p/FsCqehttp://flic.kr/p/FsCqe

match funds & space to your priorities

or

REVERSE THIS PROCESSPHOTO BY WALLYG - HTTP://FLIC.KR/P/EKOVU

http://flic.kr/p/ekoVUhttp://flic.kr/p/ekoVU

environmental parameters

will everything fit? square footage?

purpose?

service points?

personnel?

patron seats?

collections?

furnishings?

technology?

other equipment?

FURNISHINGS

MORE FURNISHINGS

TECHNOLOGY

the environment walls floors ceilings doors & locks windows & coverings acoustics & noise levels electrical voice & data plumbing lighting temperature & humidity

WALLS

FLOORS

CEILINGS

DOORS & LOCKS

WINDOWS & COVERINGS

ACOUSTICS & NOISE LEVELS

ELECTRICAL

VOICE & DATA

PLUMBING

LIGHTING

TEMPERATURE & HUMIDITY

operational parameters

STAFFPHOTO BY SHAUSER - HTTP://FLIC.KR/P/718ARF

http://flic.kr/p/718aRfhttp://flic.kr/p/718aRf

HOURSPHOTO BY ZAPPOWBANG - HTTP://FLIC.KR/P/5NYCA4

http://flic.kr/p/5NyCA4http://flic.kr/p/5NyCA4

TECHNOLOGYPHOTO BY ANDREA IN AMSTERDAM - HTTP://FLIC.KR/P/2ZDABF

http://flic.kr/p/2ZdABFhttp://flic.kr/p/2ZdABF

COLLECTIONSPHOTO BY KAREN.TKR - HTTP://FLIC.KR/P/3GERX

http://flic.kr/p/3geRXhttp://flic.kr/p/3geRX

TRAFFICPHOTO BY SQUIRMELIA - HTTP://FLIC.KR/P/4JBYJ2

http://flic.kr/p/4JBYJ2http://flic.kr/p/4JBYJ2

SECURITYPHOTO BY CARBONNYC - HTTP://FLIC.KR/P/4UJ6AT

http://flic.kr/p/4uJ6aThttp://flic.kr/p/4uJ6aT

OPENING/CLOSINGPHOTO BY BRIANARN - HTTP://FLIC.KR/P/PQYJK

http://flic.kr/p/pqYJKhttp://flic.kr/p/pqYJK

ACTIVITY ONE: DESIGN A SPACEPHOTO BY RIACALE - HTTP://FLIC.KR/P/4D4FRG

http://flic.kr/p/4D4fRghttp://flic.kr/p/4D4fRg

morning summary

LUNCH!PHOTO BY SWAMIBU - HTTP://FLIC.KR/P/3MYUBP

http://flic.kr/p/3MyUBPhttp://flic.kr/p/3MyUBP

part three

thinking about the building

patron space

GATHERING & SOLO SPACES

GRAND CENTRAL STATION

CAFE

24 HOURS

OPEN SEATING

LAPTOP LOUNGERS

LIBRARY TABLES

INDIVIDUAL CARRELS

CLASSROOMS

NONTRADITIONAL

MEETING ROOMS

STUDY ROOMS

OTHER KINDSQUIET LOUNGES? MOBILE LOUNGES?

AUDITORIUM

WRITING CENTER

TUTORING CENTER

FOOTPRINT

PARTNERS

RADIO STATION?

ART STORAGE?

patron services

service desk models

ONE DESK, OR TWO?PHOTO BY ELLEN FORSYTH - HTTP://FLIC.KR/P/7DZ3ZZ

http://flic.kr/p/7dz3ZZhttp://flic.kr/p/7dz3ZZ

MANAGING TRAFFICPHOTO BY ADAPTORPLUG - HTTP://FLIC.KR/P/7F9UHW

http://flic.kr/p/7F9UhWhttp://flic.kr/p/7F9UhW

technology

HOW MUCH DO YOU NEED?PHOTO BY HONDA NEWS - HTTP://FLIC.KR/P/71ZJUE

http://flic.kr/p/71ZJuEhttp://flic.kr/p/71ZJuE

WHERE DO YOU NEED IT?PHOTO BY ARS ELECTRONICA - HTTP://FLIC.KR/P/7DR9Y2

http://flic.kr/p/7Dr9Y2http://flic.kr/p/7Dr9Y2

HOW DO YOU MANAGE IT?PHOTO BY DEANJ - HTTP://FLIC.KR/P/4DWXXR

http://flic.kr/p/4DWxXRhttp://flic.kr/p/4DWxXR

collection space

MEASURE. CAREFULLY.

WEED BEFORE YOU MOVE

COMPACT OR OPEN?

LOW SHELVES

DO YOU INTERFILE?

HOW MANY DISCREET COLLECTIONS?

WHAT GOES NEARBY?

WHAT ABOUT THESE?

PRIME REAL ESTATE

BARNES AND NOBLE CONCEPT

staff space

FINDING A BALANCEPHOTO BY PLUS45 - HTTP://FLIC.KR/P/2U6SR4

http://flic.kr/p/2u6SR4http://flic.kr/p/2u6SR4

Anticipating the Future

AND THE OPPOSITE

GROWTHGROWTH (AND THE OPPOSITE)

LUPTON LIBRARY STAFF SPACES ON 1974 FLOOR PLANSREVISIONING YOUR ORGANIZATION CHART

LUPTON LIBRARY STAFF IN 2002REVISIONING YOUR ORGANIZATION CHART

LUPTON LIBRARY STAFF IN 2010REVISIONING YOUR ORGANIZATION CHART

LUPTON LIBRARY STAFF SPACES ON NEW BUILDING PLANS (2012)REVISIONING YOUR ORGANIZATION CHART

INFORMATION TECHNOLOGYCENTRALIZED OR DISTRIBUTED?

CATALOGING & ACCESS SERVICESWHAT IS THE FUTURE?

INTERLIBRARY LOAN & STACKS MAINTENANCEWHERE DO THEY LIVE?

COLLOCATIONIMPROVE COMMUNICATION?

IMPROVE SECURITY OR PATRON ACCESS?SCATTERING OFFICES

DO YOU REALLY HAVE A CHOICE?

WHO NEEDS TO BE NEAR WHAT?

ACCESS & REFERENCE OFFICESNEAR THE DESKS?

ACQUISITIONS, CATALOGING, STACKS, & ILL...NEAR THE LOADING DOCK AND SERVICE ELEVATORS?

ADMINISTRATION, SPECIAL COLLECTIONS, ARCHIVESFRONT & CENTER, OR HIDING IN THE BACKGROUND?

Information TechnologyNear anyone?

OFFICES VS CUBICLE FARMS

COMMON SPACES

WHAT ALL STAFF NEED WANT

putting it all together

THINKING ABOUT A BUILDING

importance of architectwe

NIRVANAPHOTO BY PRAKOPE - HTTP://FLIC.KR/P/H5YVY

http://flic.kr/p/h5Yvyhttp://flic.kr/p/h5Yvy

DO YOU LIKE TO DO PUZZLES?PHOTO BY TCP909 - HTTP://FLIC.KR/P/CHWLP

http://flic.kr/p/cHWLphttp://flic.kr/p/cHWLp

ADJACENCIESWHO LIVES NEAR WHAT? WHO LIVES NEAR WHOM?

CARD EXERCISESORTING YOUR NEW WORLD

BUILDING ESSENTIALSCANT DO WITHOUT SOME BASICS

LEEDLEADERSHIP IN ENERGY & ENVIRONMENTAL DESIGN

BLUEPRINTPHOTO BY WOLFRAM BURNER - HTTP://FLIC.KR/P/6AWV3K

http://flic.kr/p/6AWv3Khttp://flic.kr/p/6AWv3K

ENTRANCE, SECURITY, ACCCESS

PROGRAM STATEMENTMASTER DOCUMENT

BREAK!PHOTO BY NICKWHEELEROZ - HTTP://FLIC.KR/P/4LH5EO

http://flic.kr/p/4LH5Eohttp://flic.kr/p/4LH5Eo

ACTIVITY TWO: DESIGN A SMALL LIBRARYPHOTO BY LITTLEMISSPIP - HTTP://FLIC.KR/P/7TTOXU

http://flic.kr/p/7ttoxUhttp://flic.kr/p/7ttoxU

LEGO LIBRARYOUR TAKE ON THE EXERCISE

session wrap

new building

GROUND FLOORCOLLECTION

1ST FLOORCIRCULATION, MATERIALS PROCESSING, NEW BOOKS, A/V, GSA

2ND FLOORINFORMATION COMMONS, REFERENCE, CLASSROOMS

3RD FLOORMEDIA LAB, STUDY SPACE, PARTNER SPACES

4TH FLOORSPECIAL COLLECTIONS, FACULTY SPACES, SOUTHERN WRITERS ROOM

q & a

thank you

more info

www.lib.utc.edu/building

http://www.lib.utc.edu/buildinghttp://www.lib.utc.edu/building