build a successful social and mobile business
DESCRIPTION
Learn how a mobile and social business with the right tools can help you optimize user collaboration, enhance customer outreach and achieve faster time-to-market.TRANSCRIPT
Build a Successful Social and Mobile Business
Handly CameronTechnology Manager – Mobile and Social SolutionsIBM Champion for Collaboration Solutions
Prolifics at a Glance
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W h o A r e W e ?
S t a b i l i t y, L o n g e v i t y & G r o w t h S o l u t i o n L e a d e r s h i p
Off-Shore Development CenterHyderabad, India
Application TestingSanta Clara, CA USA
A Corporate Group of 1000 Employees Worldwide specializing in the expert delivery of end-to-end IBM Solutions
New YorkBostonPhiladelphiaWashington DC
OrlandoSan FranciscoLondonHamburg
Over 30 years in business, Prolifics is an end-to-end systems integrator specializing in IBM technologies
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BPM strategies to streamline and automate your business SOA solutions and appliances for connectivity and integration Collaboration and Content Management Portals Security to manage identities across your IT infrastructure Monitoring and Managing Applications Business Analytics and Information Management for Data
Cleansing, Business Intelligence and Dashboards Testing, Governance and Methodology Technology Migrations to the IBM Software Platform Enterprise Content Management for business value
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IBM’s Most Accomplished Software Partner
AWARDS: 2012 Outstanding Business Agility Solution Award
2012 ICS Award for Best Industry Oriented Social Business Solution
2012 Finalist for Exceptional Web Experience
2012 Finalist for Distinguished Business Achievement
2010 Impact Best BPM Solution Award
2010 Lotus Best End-User Solution Award
2010 Lotus Best Industry Solution Award
2009 Rational Solution Award
2008 Outstanding SOA Solution Award
2008 Overall Technical Excellence Award
2007 Overall Technical Excellence Award
2007 Impact SOA Process Solution Award
2006 Best Portal Solution Lotus Award
SKILLS and RESOURCES: Serviced over 1500 IBM software accounts in the past 8 years;
implemented over 300 portals
Conducted over 60 migrations to WebSphere from other technologies
Prolifics boasts over 400 J2EE, WebSphere, ICS, Security, Business Analytics, ECM, Tivoli, Rational certifications for architecture, development, administration, and project management
IBM’s highest technical rating (Level 5)
Highly Accredited - IBM Tivoli “AAA Accredited;” IBM Cloud Certified; Accredited with Ready for Rational; IBM Authorizations for Security, Social Business and ECM; IBM Authorizations for Insurance, Finance, Healthcare & Life Sciences, Banking, Energy & Utilities
Prolifics has worked with internal development teams multiple times for the development of IBM technologies.
Strategic relationship gains internal access to IBM’s resources, labs, and product development teams
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Prolifics CustomersF i n a n c i a l S e r v i c e s
H e a l t h c a r e G o v e r n m e n t
E d u c a t i o n
R e t a i l & D i s t r i b u t i o n U t i l i t i e s
I n s u r a n c e
Agenda
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• Key Features• What’s New in Connections 4.0
Social Collaboration
• Key Features• Multichannel Communications
Portal - Time to Market
• IBM Mobile Foundation• Extending your business with mobile
Mobile – Expand outreach
Social Business will change your business
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IBM Connections: An integrated social platform
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IBM Connections 4.0 Themes
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Home: Where you go to get work done.
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Connections Mail: Access and respond to email
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Social Analytics: Discover popular topics right now
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IBM Customer Experience Suite V8 New Capabilities
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Build Sites Faster with Pre-Built Web Content
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Responsive Web Design
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Mobile is a mandatory transformation
61%
of CIOs put mobile as priority
increased productivity with mobile apps45
%
10 Billion
devices by 2020
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Business to Consumer
• Improve customer satisfaction
•Deeper customer engagement and loyalty
•Drive increased sales through personalized offers
•Better, faster customer service
•Competitive differentiator• Improve in store experience with mobile concierge services
Business to Enterprise
• Increase worker productivity• Improve claims processing•Extend existing applications to mobile workers and customers
•Reduce fuel, gas, or fleet maintenance costs
• Increase employee and business partner responsiveness and decision making speed
…with enormous opportunities!
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But mobile also brings business and IT challenges …
Top Mobile Adoption Concerns:
1. Security/privacy (53%)
2. Cost of developing for multiple mobile platforms (52%)
3. Integrating cloud services to mobile devices (51%)
Source: 2011 IBM Tech Trends Reporthttps://www.ibm.com/developerworks/mydeveloperworks/blogs/techtrends/entry/home?lang=en
Enterprise Business Model Changes• Anytime, anywhere business
transactions• Social business interactions• New opportunities with geo location
App Development Lifecycle Complexity• Multiple device platforms• Connecting to enterprise back-end
services in a secure and scalable manner• Unique mobile requirements (UX, offline,
etc)• Faster time-to-market demands
Mobile Security and Management• Protection of privacy and confidential
information• Use of client-owned smartphones and
tablets
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Think beyond the mobile app!
Combining Portal and Worklight
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Mobile Web • Mobile
Website• Accessed
by phone browser
• Mobile only using open Web (HTML5, JavaScript)
• Limited Device capabilities
Native Mobile App• True
Native App
• Developed using native languages
• Native appearance and device capabilities, performance
Hybrid Mobile App• Hybrid
App = Web app + Native code
• App runs on the device, but leverages open Web (HTML5, JS)
• Native device capabilities (GPS, camera, contacts)
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Multi-channel options
Four Phases of Enterprise Mobility
1. Informal• No formal process or strategy• Driven by personal requests of executives
2. Silos• Divisions execute overlapping initiatives
3. Coordinated• Executive standards in place• Divisions free to execute within the standards
4. Integrated• Formal enterprise strategy and roadmap• Central planning, execution, and monitoring
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Source: http://www.forbes.com/sites/maribellopez/2012/09/27/the-four-phases-of-enterprise-mobility
Components of an Enterprise Mobile Strategy
Extend & Transform Build & Connect
Manage & Secure
Build mobile applicationsConnect to, and run backend systems insupport of mobile
Manage mobile devices andapplicationsSecure my mobile business
Extend existing business capabilities to mobile devicesTransform the business by creating new opportunities
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IBM Worklight – The Technology
IBM Worklight – The product
Worklight ServerUnified notifications, runtime skins, version management, security, integration and delivery
Worklight ConsoleA web-based console for real-time analytics and control of your mobile apps and infrastructure
Worklight StudioThe most complete, extensible environment with maximum code reuse and per-device optimization
Worklight Runtime ComponentsExtensive libraries and client APIs that expose and interface with native device functionality
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Back-end SystemBack-end System
Back-end SystemBack-end System
Polling AdaptersPolling
Adapters
Message-based
Adapters
Message-based
Adapters
Unified Push API
Unified Push API
Notification State
Database
Notification State
Database
User-Device Database
User-Device Database
iOS Dispatcher
iOS Dispatcher
Android Dispatcher
Android Dispatcher
BlackBerry DispatcherBlackBerry Dispatcher
Win Phone DispatcherWin Phone Dispatcher
SMS Dispatcher
SMS Dispatcher
Apple Push
Servers (APN)
Google Push
Servers (C2DM)
RIM Push Servers
Microsoft Push
Servers
SMS/MMS BrokersAdministrative ConsoleAdministrative Console
Worklight Client-side
Push Services
Worklight Client-side
Push Services
Worklight Client-side
Push Services
Worklight Client-side
Push Services
Worklight Client-side
Push Services
Worklight Client-side
Push Services
Worklight Client-side
Push Services
Worklight Client-side
Push Services
iOS Push API
iOS Push API
Android Push APIAndroid Push API
BlackBerryPush API
BlackBerryPush API
WindowsPush APIWindowsPush API
Broker APIBroker API
Roadmap
Roadmap
Roadmap
Worklight’s Unified Push Notifications
Development Lifecycle
Tools
Enterprise Apps
SOA & Connectivity(Messaging, ESBs, Cloud Integration, Governance)
IBM WorklightIBM Worklight
WebSphere eXtreme Scale /WebSphere DataPower XC10 Caching Appliance
Firewall or Security Gateway
IBM Endpoint Manager for
Mobile Devices
IBM Endpoint Manager for
Mobile Devices
Analytics Web Sites and Portal
AnalyticsBusiness Process
Management
Social and Collaboration
Mobile Threats and
SecurityWebSphere
CastIronWebSphere
CastIron
IBM Mobile Foundation
IBM Mobile Foundation
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Global Health Insurance Application
Problem: • With growing number of mobile user customers,
the health care provider wanted to develop a roadmap to design and develop a mobile application for their customers
• Users can find the best low cost provider faster and nearer to them
• Access to virtual ID cards and healthcare information
Challenges• The application should work on different mobile
devices• Insurance providers database is not geocoded to
search depending on user location• Plot the health care providers on a map if the
users phone is capable to displaying a mapSolution
• IBM Worklight• IBM WebSphere Portal
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ResourcesProlifics Resources
• Mobile strategy and IBM Worklight webinars:http://www.prolifics.com/mobile-computing.htm
• Mobile Advisory Workshop and Worklight Quick Start
• @handly and @niraljhaveri on TwitterIBM Resources
• IBM Mobile Enterprise solutionshttp://www.ibm.com/software/solutions/mobile-enterprise
• IBM Mobile Development Resources(forums, articles, blogs, free evaluation)www.ibm.com/mobile-docs
For more information:
Contact: Handly CameronEmail: [email protected]: @handlyPhone: +1 646 380 2883
And visit these useful links on the Prolifics’ Web site:
Case Studies: http://www.prolifics.com/case-study-technology.htm Webcasts: http://www.prolifics.com/webcasts.htm Podcasts: http://www.prolifics.com/podcasts.htm Service Brochures: http://www.prolifics.com/service-brochures.htm Technology Blog: http://prolificstech.blogspot.com Twitter: http://www.twitter.com/prolifics Prolifics TV: http://www.youtube.com/prolificstv
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An End-to-End Mobile Strategy for your business!
Discovery and Vision• Define your mobile business drivers• Determine technical requirementsImplementation Roadmap• Mobile architecture• Development and infrastructure• Phased roadmapSolution Prototype• Proof of Concept demo
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Prolifics Mobile Advisory Workshop
Discovery
Roadmap & Standards
Solution Prototype
Get started with IBM Worklight!
IBM Worklight implementation• System installation• Admin and developer
jumpstart• Other IBM components as
needed
Application development• Define an initial application
PoC• Help your team through
development to production
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Prolifics Mobile Quick Start
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Honeywell
Problem: • With growing number of field workers, client needed a
White pages app to find the right resources
Implementation• The Honeywell currently series of functional apps deployed in
internal app store• The app is a white pages app which lets field users find internal
users and their profiles• The app lets users to
• Search for name, department, address, managers, • Prolifics deploy the app in the internal Honeywell App store.• The app will be rolled out to select few managers and field
agents• The app runs on iPhone and iPads
Solution• IBM Worklight
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Geo-Mobile site for a Global Health Insurance
Problem: With growing number of mobile user customers, the
health care provider wanted to develop a roadmap to design and develop a mobile site for their customers.
Users can find the best low cost provider faster and nearer to them.
The initial targeted audience would be few hundreds of works working for their premium client. Eventually this application will be available to all their clients.
Challenges The application should work different mobile devices. Insurance providers database is not geocoded to search
depending on user location. Plot the health care providers on a map if the users
phone is capable to displaying a map. Solution
IBM Websphere Portal Mobile Portal Accelerator (MPA)
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The Mobile Template
Customizable UI
Mobile Content
Geo-LocationREST services
Maps