build a better business
Post on 20-Oct-2014
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It all starts here.TRANSCRIPT
Build a Better Business.
To build a better business,
understand not
only what drives your
business but why.
Only then can you
optimize your customer experience,
grounded in the ways real people relate and do business with each other.
And know the right support systems to empower your
staff to excel.
I’ll help you.
My super power?
I wed analytic reasoning with lightning-strike intuition.
It’s inspired.
You gain someone who can identify
customers’ business objectives & priorities and
translates them into strategies and
solutions.
Zippity do da fast.
Hire me because you
need…
…a T-shaped pro.
8
Centers of Excellence• Data insights:
• Insightful meaning driven by data analysis – especially relative to customer experience.
• Data mining.
• Business and corporate analysis:• Corporate strategy.• Process design & definition.• Business requirements definition and• documentation.• Business case development.
• Including determining ROI.• Project management.
• Customer optimization:• Product management.• Social business adoption.
As an information explorationist, I’m passionate about collecting,
analyzing, and synthesizing quantitative and qualitative information to find the
story behind the data.
You’ll see how sometimes dissociate facts converge and make sense.
Arm yourself with actionable intelligence.
I’m a visionary who sees what’s possible.
Get to There from Here using my inventive strategies.
Gain inspired yet practical strategies.
Fix old problems or find new
pathways with my trailblazing
solutions.
Propel your innovation.
I’m a bridge between them.
Ensure the latter understands in detail the former’s business requirements so everyone
succeeds.
Connect user groups and IT pros.
Empower your team.
I’m an influencer who awakens others and empowers their
decisions.
Show your team untapped
opportunities or lurking problems.
A selection of my achievements….
Devised groundbreaking social ROI methodologies.
E.g., showed one client $11.1m in retained
customer revenues with 701% ROI.
Automated online customer reservation
system for small RV rental company. Defined
business requirements.
Grew recurring services revenues by over $550k w/in
1st yr of designing multi-tiered software maintenance program and pricing model.
Defined product inventory
processes for mid-sized
refinery. Defined business
requirements for a new product
inventory management
solution.
Analyzed marketing, sales, and customer service
metric data to evaluate ongoing success or failure of departmental efforts.
Aligned clients' business strategy with automated workflow processes & technology (incl Salesforce.com). Defined business requirements.
Integrated across marketing, sales, order fulfillment, and customer service.
Increased flagship
software sales by 20% & customer
satisfaction through expert
re-branding (product
definition, positioning, and
pricing).
Wrap up
Get the whole package. Hire me.
Come to KathyHerrmann.com and Build a Better Business.
I’ll start by building the best collaborative team for your
business need.
And then we’ll make success happen for your company.
