bugzilla for humans - mozillawiki · pdf filereview slide! • bugzilla is scary, but...
TRANSCRIPT
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Introduction!
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Johnathan Nightingale(johnath)
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that’s not right...
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better.(o hai)
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So You Want to Use Bugzilla
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That is a lie.
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No one wants to use Bugzilla.
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But Bugzilla is also one of the strongest tools
we have.
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•It scales to hundreds of thousands of bugs
• It can be molded to suit a variety of purposes
• It is the devil we know
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And once you learn to read the matrix, you
can bend it to your will.
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Let’s Get Started
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Bugzilla 101:Creating an Account
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This part is surprisingly simple
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Soon you’ll start getting bugmail
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and you will be sad
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I’ll get to that in a minute.
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Review Slide!
• Bugzilla is scary
• but it’s important
• and getting started is really easy.
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Bugzilla 101:Filing a Bug
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Remember!The point of filing a bug
is to get it resolved.
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That means:
• CC list matters
• Component choice matters
• Summary matters
• Helpfulness matters
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Bugzilla 101:Reading a Bug
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Summary
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Summary
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Patch History
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Comments
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Review Slide!
• Bugzilla is scary, but important; and getting started is really easy.
• Filing bugs is about helping people help you - help them find you, help them understand you
• Reading bugs is about learning what to ignore (most of it)
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Bugzilla 201:Finding Bugs
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There are 2 or 3 different search
interfaces in Bugzilla(of course there are)
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One is complete,and terrible.
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I know, right?
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The other is beautiful, but only works 99% of
the time
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isn’t that lovely?
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If you’re not sure what the keyword should be:
Guess!
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Review Slide!
• Bugzilla is scary, but important; and getting started is really easy.
• Filing bugs: help me help you - help me find you, help me understand you.
• Learn to ignore what you don’t need.
• Learn quicksearch. Love quicksearch.
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Bugzilla Pro Tip: Etiquette
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https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
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Remember that you represent the community
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Remember that bugzilla is full of humans
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You don’t have to “win”
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You also don’t have to lose
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Bugzilla Pro Tip:Finding bugmail
addresses
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substrings work
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which is why we all do this stupid thing
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which is why we all do this stupid thing
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Bugzilla Pro Tip: Watching
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Creepy, but useful!
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Bugzilla Pro Tip: Managing Bugmail
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By default, Bugzilla assumes you want to
know everything
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You do not.
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Final Review Slide!
• Bugzilla is scary, but important
• Help me help you when filing bugs
• Learn to ignore what you don’t need
• Quicksearch FTW
• Manage your bugmail
• Be nice
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Now go set up your account
https://bugzilla.mozilla.org