Bug, Change Request & Issue Tracking

Woodpecker IT is designed for recording and tracking issues, within a freely defined workflow.

Woodpecker IT does not predefine the type of issue you want to track.

Range of use

Woodpecker IT can be used for bug, change request or requirement tracking or as helpdesk solution.

Woodpecker IT differs from other systems in being extrem configurable and fits to the individuality and peculiarity of your project

You can configure Woodpecker IT in 3 main parts:

Configurability

• the data structure• the workflow• and the user rights

Every issue can be spezified by some informations

For example:

– a category– a description– the user who created the issue– a priority

Date structure

– any other information

1 Problem High Kurt load project, article = 100

Programm

crash

2 Requirement Low Alfred Default setting for article counter

This informations will be saved in the Woodpecker IT-database and will be displayed in a table

Table

1 Problem High Kurt load project, article = 100

Programm

crash

1 Problem High Kurt load project

article = 100

programm

Crash

2 Requirement Low Alfred Default setting for article counter

First you have to define the rows of the table

ID Category Priority User Reproduction Description Developer Estimat. Time

Test Cause Date closed

Attachement

1 Problem High Kurt load project

article = 100

programm

Crash

2 Requirement Low Alfred Default setting for article counter

Table

1 Problem High Kurt load project

article = 100

programm

Crash

2 Requirement Low Alfred Default setting for article counter

The rows are the central element of the data strucure

ID Category Priority User Reproduction Description Developer Estimat. Time

Test Cause Date closed

Attachement

1 Problem High Kurt load project

article = 100

programm

Crash

2 Requirement Low Alfred Default setting for article counter

Data structure

1 Problem High Kurt load project

article = 100

programm

Crash

2 Requirement Low Alfred Default setting for article counter

In the data structure will be also defined:

ID Category Priority User Reproduction Description Developer Estimat. Time

Test Cause Date closed

Attachement

1 Problem High Kurt load project

article = 100

programm

Crash

2 Requirement Low Alfred Default setting for article counter

Data structure

the data typ, default valuesand if the field is required.

Data type

f.e. drop downs Default

ValuesUsername

Field is

required

Data type

f.e. text

Workflow

The second main part of Woodpecker IT is the workflow.

You can build up the individual process of your company in Woodpecker IT.

Created

A Customer finds a bug

and creates an issue in Woodpecker IT

Workflow

A developer is working on the problem

Created in progress

Workflow

Created in progress

in testThe developer solved the problem

Now the bug should be tested again

Workflow

Created in progress

in test

solved

The tester is testing the bug

The bug is no longer reproducible

Workflow

Workflow & Data structure

ID Category Priority User Reproduction Description Developer Estimat. Time

Test Cause Date closed

Attachement

1 Problem High Kurt load project

article = 100

programm

Crash

2 Requirement Low Alfred Default setting for article counter

In Woodpecker IT fields can

be assigned to a statusID Category Priority User Reproduction Description Developer Estimat.

TimeTest Cause Date

closed

Attachement

1 Problem High Kurt load project

article = 100

programm

Crash

2 Requirement Low Alfred Default setting for article counter

ID Category Priority User Reproduction Description Developer Estimat. Time

Test Cause Date

closed

Attachement

1 Problem High Kurt load project

article = 100

programm

Crash

2 Requirement Low Alfred Default setting for article counter

ID Category Priority User Reproduction Description Developer Estimat. Time

Test Cause Date

closed

Attachement

1 Problem High Kurt load project

article = 100

programm

Crash

2 Requirement Low Alfred Default setting for article counter

ID Category Priority User Reproduction Description Developer Estimat. Time

Test Cause Date closed

Attachement

1 Problem High Kurt load project

article = 100

programm

Crash

2 Requirement Low Alfred Default setting for article counter

User rights

The third main part of Woodpecker IT are the user rights.

Every user can have different rights.

e.g. some user rights,

- see charts and reports

- set hierarchy of issues

- set issues invisible

- create, delete, mail, copy and move issue

- chat access, data import and export

User rights

You can define a complex filter statement to define which issues a user can see.

You can also set workflow permission, f.e.

- Which status changes can the user do?

- Which access type ( no access, read, write) does the user have to a field, referring to the issue status?

- Which columns are visible for the user?

Notifications

For each status change you can define, which project member should get a automatic mail notification.

Notifications

Customer Kurt creates an issue

Bernd, the developer and Patrick, the project leader are getting an email

createdAutomail to:

- Bernd

- Patrick

Notifications

Tanja, the tester cannot reproduce the bug and sets the status to solved

created in progress

in test

solvedPatrick and Kurt are getting an email and are informed, that the bug is solved

Automail to:

-Kurt

-Patrick

Other Features

• webbased

• Licence & ASP-Version

• locking issues

• hierarchical issues

• sending and receiving mails

• save HTTPS-connection

• attachements with no limit

Other Features

• complex user filter generator

• Reports

• CSV-Import & Export

• Multilingual

• Online-Help

• history function to each field

• Chat

Benefits

Against other systems Woodpecker IT has clear benefits:

• flexible configurable

wide rage of use

• easy to configure /ASP-modell

fast adoption

• low costs

fast amortization of the investment

Wide range of use

• unlimited individual fields, configurable with data typ, default value, history and if they are mandatory

• all status and status changes are free definable

• references between issue over projects

• many user rights and visibility settings

• individual filter generator

Fast adoption

• ASP-modell

no installation

• intuitional and user-friendly interface

no training needed

• consulting on defining workflow and configuration of Woodpecker IT

fast adoption

Fast amortization

• completly webbased

no client installation

• ASP-modell

no server installation

• easy to configure

no training costs/-time for the administrator

• clear, easy-to-use interface

no training costs/-time for the end user

• low licence / asp costs / user

(licence ca. 100 €, asp ca. 10€ / month)

Customers

Contact

You need more information:

You want

www.woodpecker-it.com

- a personal consulting

- a demo account

Info@woodpecker-it.com

Infoline: +49 (9472) 91120