buffalo state college...report an out-of-service machine: • using the csc serviceworks service app...

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Buffalo State College Hang out and learn about laundry!

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Page 1: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Buffalo State CollegeHang out and learn about laundry!

Page 2: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Say Hello to your Service Technician Chris Campese

Your service technician will

perform services requested

through our mobile app,

website, or 800 number.

Page 3: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Speed Queen Equipment

Page 4: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Speed Queen Washer Options

Page 5: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Washing Instructions

• Add detergent

• Load washer, leaving about five inches of space from the top

• Select your cycle, temperature, and other cycle options

Cold water cleans effectively and saves energy

Page 6: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Speed Queen Dryer Options

Page 7: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Drying Instructions

• Clean lint screen for maximum air flow

• 1 washer load = 1 dryer load

• Check clothing tags for drying instructions

• Select desired temperature setting

Be careful, the hot setting may cause shrinkage

Do not dry wool, rubber, or plastic

Dryer will stop each time the door is opened during the cycle

Clothing needs to be able to move freely to dry efficiently

Page 8: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Machine License Plate

Located on the front of each machine.

Page 9: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

CSC ServiceWorks Service Request App:

Reporting a service issue just got even easier. Go to your app store and download the CSC ServiceWorksService Request app today!

Scan the barcode on the machine’s license plate using the app.

iPhoneAndroid

Page 10: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Report an out-of-service machine:

• Using the CSC ServiceWorks Service app

• Visiting www.cscsw.com and clicking the service request link

• Calling (800) 762-3452

Why this is important:

• We do not always know when a machine is not operating correctly

• Please DO NOT assume someone else has reported the issue

• Report all issues using one of the above methods

Page 11: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Gather your clothes • Empty pockets• Zip zippers• Button buttons

Sort• Color (Whites / Darks)• Fabric Type (Delicates)

Choose Detergent• Bleach (White clothing only)• Non-chlorine bleach (Colors)

Page 12: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Pay attention to the symbols

You could increase the lifespan of your favorite sweater!

Page 13: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Let’s Talk About Soap

Page 14: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Tips ‘n’ Tricks

• Save your soap! Use only two tablespoons of HE (High Efficiency) detergent

• Use the cold water setting to save energy and help the environment

• Clean the dryer lint filter before and after each load

• Be kind to your fellow students – remove your clothes promptly so others can use the machines

Page 15: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Using pods?

• One pod per wash load is all you need.

• Place the pod inside the wash tub before adding your clothes.

• Do not place pods in the soap tray.

Page 16: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Common Laundry Room Mistakes

Too Much Soap

• Going Green means using LESS WATER and LESS SOAP

• There should be no white in the wash window!

Over / Under-loading the Machines

• Don’t pack the washers or dryers; leave room for the water and proper drying.

• Don’t wash just one pair of pants.

Not Emptying your Pockets

• Your forgotten items could damage your clothing and clog the pump.

Page 17: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

LaundryView® Online Monitoring (coming soon)

Page 18: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

LaundryView®

Mobile

View your laundry room online before heading to see if a machine is available!

Computer

www.laundryview.com/code

Smartphone

m.laundryview.com/code

Page 19: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

LaundryView® Text Alerts

• Request and receive text message notifications for cycle-completion reminders

• No personal information required

• No pre-registration required

Page 20: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

CSC Fun Contests!

We are constantly holding contests on Facebook, Twitter, and Instagram! Check-in with us every now and then!

2016 Fall Photo Contest

August 20 – October 31

Page 21: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

The Campus Clothes Line®

• Everyone has laundry questions, and we have the answers!

• Videos, web links and advice for EVERYTHING you need to know about laundry

• Student participation announcements

• Special contests

• Earth Day awareness events

• Surveys that give students a voice

Page 22: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Get laundry advice from a pro!

• The Clothing Doctor, Steve Boorstein

• Proper garment care tips

• Stain removal advice

• Ask him any questions you have!

• Watch the video on the Campus Clothes Line!

Page 23: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

• Upload your photos, videos, and stories.

• Check out our current photo gallery.

• Free prizes for participation!

Connect with us on Facebook, Twitter, and Instagram

CSC ServiceWorks Academic

Page 24: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Tips on Training

Training Materials• Start a laundry discussion• E-mail them a laundry guide • Remind them to follow

instructions on signage

Talk to the Residents• Talk about soap• Tell them about our contests • Answer their questions

Promotions• Use events you already have

planned and include laundry

Page 25: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Available Training Materials

The Campus Clothesline

• www.campusclothesline.com

• This website gives new residents the tools to do their laundry correctly

Laundry Guides

• Distribute information about the basics for using campus laundry equipment

Laundry Room Signs

• Professional signage provides additional laundry instruction and contact information

Page 26: Buffalo State College...Report an out-of-service machine: • Using the CSC ServiceWorks Service app • Visiting and clicking the service request link • Calling (800) 762-3452

Don’t forget to like us on Facebook and enter the photo contest!

Thank you for the opportunity to introduce myself and my company to you.

I look forward to a successful laundry program on campus!