Contents

1 Understanding the purpose and ownership of business Andrew Dean 1

2 Business organisations Charlotte Bagley 23

3 Financial forecasting for business Louise Stubbs 49

4 People in organisations Michelle Billington 65

5 Using office equipment Andrew Dean 91

6 Providing business support Charlotte Bagley 105

7 Verbal and non-verbal communications in business contexts Michelle Billington 123

8 Business communication through documentation Michelle Billington 139

9 Training and employment in business Andrew Dean 157

10 Personal selling in business Louise Stubbs 173

11 Customer relations in business Charlotte Bagley 185

12 Business online Louise Stubbs 209

13 Business enterprise (Unit 16) Ian Marcousé 227

14 Managing personal finance (Unit 20) Ian Marcousé 261

Index 280

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