bsi services description appendix service request form

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Performance ISO 9001 Quality Management ISO/IEC 20000 IT Service Management ISO 10002 Customer Satisfaction and Complaints Handling ISO 55001 Asset Management ISO/TS 29001 Oil and Gas Quality Management ISO/TS 16949 Automotive Quality Management TL 9000 Telecom BS 11000 Collaborative Business Relationships PAS 99 Integrated Management CE Mark Certification Kitemark The world’s most widely recognized quality management standard which outlines ways to achieve consistent performance and service. An international standard and compatible with IT service management best practice (ITIL), ensures the delivery of consistent, cost effective and quality IT services. TL 9000 was designed specifically for the telecommunications industry. It is based around ISO 9001 and was developed by the Quality Excellence for Suppliers of Telecommunications (QuEST) Leadership Forum in response to product and service failures within the industry. A standard that provides guidance on how to handle complaints within an organization, including planning, design, operation, maintenance and improvement. A new international standard which focuses on the effective and efficient management of assets including usage and return from an asset while potentially lowering the overall cost of ownership or management. A quality management system for the design, development, production, installation and service of products for the petroleum, petrochemical and natural gas industries. A global technical specification and quality management standard for the automotive industry which outlines everything you need to know about achieving best practice when designing, developing, manufacturing, installing or servicing automotive products. A framework for collaborative business relationships to help companies develop and manage their interactions with other organizations for maximum benefit to all. A framework which outlines ways to integrate common requirements of your management systems standards giving you an improved overview of your business, which helps you to manage risk and reduce any conflict. Products to be sold in the European Union (EU) that come under certain European Directives must bear the CE mark – it is a legal requirement. BSI is a Notified Body for a wide range of EU Directives. The BSI Kitemark is one of the most recognized symbols of quality and safety and offers true value to consumers, businesses and procurement practices. Its strengths lie in the fact that Kitemark products and services are continuously re-assessed to ensure that they maintain the same quality and safety. AS/EN 9100 Series Aviation, Space and Defence The Aerospace Standards are a series of standards based on ISO 9001 and developed by the International Aerospace Quality Group (IAQG). They provide international consistency and address the specific regulatory, safety and reliability requirements demanded by the aerospace sector.

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Page 1: Bsi services description appendix  service request form

Performance

ISO 9001 Quality Management

ISO/IEC 20000 IT Service Management

ISO 10002Customer Satisfaction and Complaints Handling

ISO 55001 Asset Management

ISO/TS 29001 Oil and Gas Quality Management

ISO/TS 16949Automotive Quality Management

TL 9000 Telecom

BS 11000 Collaborative Business Relationships

PAS 99 Integrated Management

CE Mark Certification

Kitemark

The world’s most widely recognized quality management standard which outlines ways to achieve consistent performance and service.

An international standard and compatible with IT service management best practice (ITIL), ensures the delivery of consistent, cost effective and quality IT services.

TL 9000 was designed specifically for the telecommunications industry. It is based around ISO 9001 and was developed by the Quality Excellence for Suppliers of Telecommunications (QuEST) Leadership Forum in response to product and service failures within the industry.

A standard that provides guidance on how to handle complaints within an organization, including planning, design, operation, maintenance and improvement.

A new international standard which focuses on the effective and efficient management of assets including usage and return from an asset while potentially lowering the overall cost of ownership or management.

A quality management system for the design, development, production, installation and service of products for the petroleum, petrochemical and natural gas industries.

A global technical specification and quality management standard for the automotive industry which outlines everything you need to know about achieving best practice when designing, developing, manufacturing, installing or servicing automotive products.

A framework for collaborative business relationships to help companies develop and manage their interactions with other organizations for maximum benefit to all.

A framework which outlines ways to integrate common requirements of your management systems standards giving you an improved overview of your business, which helps you to manage risk and reduce any conflict.

Products to be sold in the European Union (EU) that come under certainEuropean Directives must bear the CE mark – it is a legal requirement. BSI is a Notified Body for a wide range of EU Directives.

The BSI Kitemark is one of the most recognized symbols of quality and safety and offers true value to consumers, businesses and procurement practices. Its strengths lie in the fact that Kitemark products and services are continuously re-assessed to ensure that they maintain the same quality and safety.

AS/EN 9100 Series Aviation, Space and Defence

The Aerospace Standards are a series of standards based on ISO 9001 and developed by the International Aerospace Quality Group (IAQG). They provide international consistency and address the specific regulatory, safety and reliability requirements demanded by the aerospace sector.

Page 2: Bsi services description appendix  service request form

RiskBS OHSAS 18001Occupational Health & Safety

ISO/IEC 27001Information Security Management

CSA STAR Certification

ISO 22301 Business Continuity Management

ISO 31000 Risk Management

BSI HACCP/ GMP

FSSC 22000Food Safety Management

BS 10500Anti-Bribery Management

ISO 39001Road Traffic Safety Management

BS 10012 Data Protection Management

BS 10008 Legal Admissibility of Electronic Information

Ensuring employee safety is critical and BS OHSAS 18001 provides an occupational health and safety framework that will help identify and mitigate risk as well as defend and protect your workforce, reputation and brand.

The world’s most widely recognized information security management system that enables organizations to effectively secure all financial and confidential data and prove to customers and stakeholders that security is paramount to the way they operate.

This internationally recognized scheme was developed for the certification of food safety systems of organizations in the food chain and food packaging material manufacturing industries.

Following the rise in the adoption of cloud computing services and the new risks in this area, BSI has worked with the Cloud Security Alliance (CSA) to develop CSA STAR Certification to provide the extra reassurance that cloud specific security issues are being addressed and managed effectively.

An international standard which allows organizations to identify potential threats to their business and make sure they have the capacity to deal with unexpected disruption.

An international standard for risk management which provides comprehensive principles and guidelines helping organizations with their risk analysis and risk assessments.

A comprehensive HACCP (Hazard Analysis Critical Control Points) and GMP (Good Manufacturing Practice) criteria for food producers, manufacturers, logistics, wholesale, retail and food services organizations.

A best practice framework to manage bribery risk and help put adequate procedures in place to protect your organization and fulfill your regulatory requirements.

The new international standard focusing on road traffic safety management that provides a framework to help you consider how you interact with the road network and develop your organizations contribution to reducing the risk of death and serious injury on our roads.

A best practice framework which specifies the requirements for a personal information management system (PIMS) and helps ensure compliance with data protection legislation.

A British Standard which outlines best practice for transferring electronic information between systems and migrating paper records to digital files. It also gives guidelines for managing the availability and accessibility of any records that could be required as legal evidence.

Page 3: Bsi services description appendix  service request form

Sustainability

ISO 14001 Environmental Management

ISO/DIS 14046 Water Footprinting

ISO 14051 Material Flow Cost Accounting

SRA Sustainability Report

ISO 50001 Energy Management

ISO 20121Sustainable Events Management

ISO 14064Emissions Verification GHGEV

SA 8000 Social Responsibility

PAS 2050 Product Carbon Footprinting

PAS 2060Carbon Neutrality

BS 8903 Sustainable Procurement

The first and most established international standard for environmental management, originally developed by BSI in 1992. This international standard can help organizations to reduce environmental impact as well as grow.

A new standard which demonstrates an organization’s leadership in environmental protection and helps manage and reduce water consumption.

Specification with guidance at the organization level for quantification and reporting of greenhouse gas emissions and removals. Monitor and report your emissions in order to demonstrate your corporate social responsibility credentials.

A management process tool standard which helps trace all materials through production and measures the output in finished products or waste material. It provides a framework which helps develop an integrated approach to optimizing the use of materials.

BSI’s SRA processes are conducted in accordance with the globally recognized Global Reporting Initiative guidelines (GRI) and Accountability AA1000 Assurance Standard.

The latest best practice framework for energy management helps organizations better manage and maintain their energy consumption.

An international standard developed for the London Olympics, ISO 20121 will help you minimize the impact of your event on the environment and local communities. It will also maximize performance, achieve energy efficiency and win you full support from all stakeholders.

SA 8000 is the most widely recognized global standard for managing human rights and provides a framework for organizations to develop, maintain and apply socially acceptable practices in the workplace.

Helping to quantify, monitor, report and verify the carbon footprint of a product or service.

Helping to quantify, monitor, report and verify the carbon neutrality of a product or service.

Guidance on how to adopt and embed sustainable procurement principles and practices across an organization and its respective supply chains and provides practical information to support implementation.

RSPO Roundtable on Sustainable Palm Oil

Developed by the Roundtable for Sustainable Palm Oil (RSPO), it is a standard to manage palm oil production as well as the supply chain which covers environment and social responsibility.

Page 4: Bsi services description appendix  service request form

Business Improvement Tools

BSOL Standards Online

Entropy™

Action Manager

Gain access to over 60,000 standards 24/7, receive automated updates and view all relevant standards needed for your products, services and business processes.

Whether you are just starting your certification journey, need to maintain and build on your achievements or need tools to meet specific business challenges, our Business Improvement Solutions - Powered by Entropy can help.

Manage all of your CAPA findings and action plans in a fully automated and controlled environment providing visibility and timely follow-up. Suitable for managing internal and external audit results.

Supply Chain Solutions

SCREEN Intelligence

Supplier Compliance

BSI Verifeye

A web-based intelligence platform with Country Risk Maps for social, environmental and security issues. Includes Country Risk Reports, Spotlight News and Country Risk Maps.

Web-based audit solutions platform to identify and manage suppliers profiles, traceability and risk. Manage self assessment, scheduling, audit reporting, CAPA, benchmarking and status reporting.

On-site verifications based on Client specific protocols and checklist or BSI specific standards.

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OrSELECT a country by clicking on a location on the world map

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VerifiedSupplierVerifEye

Medical Devices

ISO 13485 Medical Devices Quality

ISO 13485 is the international standard for medical device manufacturer to help demonstrate compliance to the laws and regulations of the medical device industry.

CE Mark Certification By placing the CE mark on a product, the manufacturer declares their product complies with all applicable European Medical Device Directives.