bsccc presentation copy - bowie senior center€¦ · common computer-related printing issues...
TRANSCRIPT
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Troubleshooting PrintersDCA Imaging Systems
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Print Engine Issue Symptoms, Causes, and Troubleshooting
Computer Related Print Issue Symptoms, Causes, and Troubleshooting
In-Depth Look at the Windows Print Spooler Live Demo
Presentation Topics
Question and Answer Session
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Common Print Engine Issues
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Common Print Engine Problems
Toner or Ink seems to be “smeared” or comes out
still wet
Smearing/Quality Issues
Paper jamming often
Jamming
Faded or Blank pages Ghost Images, Shadows
Image Issues
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Causes of Printer Jams
• Overloaded Paper Tray • Humid/Moist Paper • Sheets Stuck Together • Low Quality Paper • Actual Machine Issue, Maintenance Needed
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Troubleshooting Jams
Remove Excess Paper
Flip the Paper Stack
Fan Paper Stack
Completely Replace Paper Stack, Have Printer
Serviced
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Causes of Quality Issues
• Too Thick/Thin Paper • Wrong Paper Tray Setting • Bad Ink/Toner • Machine Issue (Issues with Fuser or Drums)
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Troubleshooting Image Quality Issues
Check Paper Thickness
Change Paper Type in Printer’s Settings
Bad Toner/Ink Cartridge or Low
Inkjet Head Clogged, or Machine Needs Service
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Don’t let this happen to you!
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Common Computer Related Printing Issues
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Common Computer-Related Printing Issues
Garbled Print Output
Wrong Driver
Can’t print to deviceNot Connected
Printer is connected, but users can’t print
Stuck Print Job
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Checking Network Connectivity
• Look for Link Lights • Make sure the printer has an IP address • Try pinging the printer • Check or replace the Ethernet cable
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Checking USB Connectivity
• Make sure you have a USB Type-B Cable • Unplug and reseat both ends of the USB cable • Try different USB ports on the computer • Try replacing the USB cable
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Symptoms of a Bad Driver
• Machine clicks, makes noises, but doesn’t actually print (Very Common with HP Printers)
• Garbled Characters or Data • Missing Characters or Data
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Example of Garbled Data on
Printout
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Ensuring You Have the Correct Driver
• Only use drivers from the disk included with the printer, or from the Manufacturer’s website.
• Be cautious not to get a fake driver from a phishing website • Ensure the model on the driver matches the model on the printer. • Do NOT use a Windows “WSD” driver
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Symptoms of a Stuck Print Job
• Documents stuck in print queue • No error notifications after printing, but nothing comes out • Printer status light flashing
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Tracking Down a Stuck Print Job
Check and clear the local print queue
Restart the print spooler
Deep clean the print spooler folder
Restart Computer
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How to Check a Print Queue
Pro Tip: • Use Windows Key + R to open the Run dialog • Type “control printers” • Press Enter • Devices and Printers window will appear
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How to Check a Print Queue
Pro Tip: • Use Windows Key + R to open the Run dialog • Type “control printers” • Press Enter • Devices and Printers window will appear
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How to Check a Print Queue
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How to Check a Print Queue
• Right click the printer you’re troubleshooting • Select “See What’s Printing” • The print queue window will appear
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How to Check a Print Queue
• Highlight any jobs listed by clicking and dragging • Right click once you have the jobs selected • Choose “Delete”
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How to Check a Print Queue
• Highlight any jobs listed by clicking and dragging • Right click once you have the jobs selected • Choose “Cancel”
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What is a Print Spooler?
• Applet/Service that acts as a middle man between the application and other layers
• Allows for applications to move on to other processing, or for the application to be closed
• Allows for multiple applications to write to the spooler or print queue at the same time
• Before Print Spoolers existed, applications and computers would be locked up until the entire print job was complete
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How to Restart the Print Spooler
• Use Windows Key + R to open the Run dialog • Type “services.msc” • Press Enter • Services window will appear
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How to Restart the Print Spooler
• Use Windows Key + R to open the Run dialog • Type “services.msc” • Press Enter • Services window will appear • Select “Print Spooler”
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How to Restart the Print Spooler
• Use Windows Key + R to open the Run dialog • Type “services.msc” • Press Enter • Services window will appear • Select “Print Spooler” • Click “Restart”
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For really stuck print jobs
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How to Deep-Clean the Print Spooler
Overview: • Stop the Print Spooler Service • Navigate to C:\windows\system32\spool\printers • Delete all files within that folder • Restart the Print Spooler service
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Live Demo
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Any questions?
Thank you!!31