Class Project WCU BBA26Class Project WCU BBA26Richard H.SRichard H.S

Balanced Score Card for Balanced Score Card for Richard’s CaféRichard’s Café

Richard’s CafeRichard’s Cafe

The Strategy MapThe Strategy Map

Vision Vision

ValuesValues

PoliciesPolicies

Drill Down Perspective CustomerDrill Down Perspective Customer

Drill Down Perspective FinancialDrill Down Perspective Financial

Drill Down Perspective Internal Drill Down Perspective Internal Business & ProcessBusiness & Process

Drill Down Perspective Learning & Drill Down Perspective Learning & GrowthGrowth

Drill Down Objective Increase ProfitDrill Down Objective Increase Profit

Drill Down Objective Increase Drill Down Objective Increase Customer SatisfactionCustomer Satisfaction

Drill Down Objective Enchance Drill Down Objective Enchance Food QualityFood Quality

Drill Down Objective Deliver Drill Down Objective Deliver Responsive ServiceResponsive Service

Drill Down Objective Enchance Drill Down Objective Enchance Employee SkillsEmployee Skills

Spare 1 First Spare 1Spare 1 First Spare 1

First Spare 1 Second Spare 1First Spare 1 Second Spare 1

Spare 2 First Spare 2Spare 2 First Spare 2

Spare 2 Second Spare 2Spare 2 Second Spare 2

Measure ( First Measurement Measure ( First Measurement Method )Method )

Measure ( Second Measurement Measure ( Second Measurement Method )Method )

Score ( First Measured Score )Score ( First Measured Score )

Score ( Second Measured Score ( Second Measured Score )Score )

Period 1/03/2005 - 1/04/2005 Period 1/03/2005 - 1/04/2005

Period 11/03/2005 – 1/05/2005Period 11/03/2005 – 1/05/2005

Richard’s CafeRichard’s Cafe

Pemilik CafePemilik Cafe

Financial DepartmentFinancial Department

General ManagerGeneral Manager

Vice General ManagerVice General Manager

Customer DepartmentCustomer Department

HRD ManagerHRD Manager

Customer ServiceCustomer Service

Food DepartmentFood Department

Head ChefHead Chef

ChefChef

Internal DepartmentInternal Department

Supervisor CafeSupervisor Cafe

Pelayan CafePelayan Cafe

Cleaning ServiceCleaning Service

Spare 1 DatabaseSpare 1 Database

Spare 2 DatabaseSpare 2 Database

Measure DatabaseMeasure Database

Score DatabaseScore Database

Period DatabasePeriod Database