bruce truesdale president, dynapac usa€¦ · december 15, 2008, the san antonio parts warehouse...

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Bruce Truesdale President, Dynapac USA

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Page 1: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Bruce Truesdale

President, Dynapac USA

Page 2: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

VisionGame PlanExecution

2

Team Approach to

Success

Got your back.

Page 3: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Designed for NA contractors

Reliable Maximum

performance Operator safety

and comfort Low cost of

ownership

3

Vision

Got your back.

Page 4: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Atlas Copco / Dynapac PlantGarland, Texas

4

American Made

(Texas Style)

Got your back.

Page 5: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Comprehensive parts manuals

Trained parts specialist

Allen Distribution Center

24-hour shipping capability

Critical parts strategy

5

Dedicated Parts

Support

Got your back.

Page 6: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Complete documentation prior to production

Parts manuals Operator manuals Service manuals Interactive hydraulic/

electrical schematics 6

Documentation

Got your back.

Page 7: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

24/7 service line 800.651.0033

Regional Service Managers and Application Specialists dedicated to pavers

Service training, dealers/contractors

Demonstration support

Extended warranties7

Dedicated Service Support

Got your back.

Page 8: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Certification Program for Asphalt Compaction

Certification Program for Paver Operations

Advanced Designations Smooth paving

techniques Achieving density Joint construction More to come …

8

Application Knowledge

Got your back.

Place holder

Page 9: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Select Dealer Locations Hands-on demonstrations

with Dynapac pavers and rollers

Paving operations training Asphalt compaction training Operator certification

9

Dynapac Roadshow

Got your back.

Page 10: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Targeted advertising Literature Playbooks identifying

features Contractor

newsletters E-mail blast Demonstration

support

10

Marketing

Got your back.

Page 11: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Roll Out Plan Production start

January 2, 2010 Sales training Service training Roadshow Direct mail

campaign Targeted advertising External product

launch – World of Asphalt, February 16–18, 2010

11

Execution

Got your back.

Page 12: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

12

Driven by innovation –committed to customer performance

Page 13: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Uptime by DesignNew Family of Highway Class Pavers

from Dynapac

George Platt

Page 14: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Uptime by design

F1000 T – Rubber Track 10’ Paver

Production January 2010

F1000 W – Wheeled 10’ Paver

Production April 2010

F800 T – Rubber Track 8’ Paver

Production January 2011

F800 W – Wheeled 8’ Paver

Production April 2011

14

Family of Highway

Class Pavers

Page 15: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

RELIABLE

Heavy Duty Construction Tractor Frame

Undercarriage (F1000 T)

Front Axle (F1000 W)

Slat Conveyor

Hopper Wings

Access Panels

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Rugged

Page 16: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

RELIABLE

Drive Components

Pumps – Sauer Series 90

Motors – Sauer Series 51-1

Controller – Sauer Plus

Multi-Function Display – Sauer

Auger System

Hydraulic Components

Electrical Components

Fume Exhaust System

Generator (34 kw)

Carlson Screeds

16

Proven Components

Page 17: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

RELIABLE

Drive Controller

Steering Sensors (F1000W)

Speed Sensors (F1000T)

17

Dual Systems

Page 18: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

RELIABLE

24 VDC Control System

Relays can be operated

manually

Solenoid valves can be

operated manually

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Relay Logic Controls

Page 19: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

MAXIMUM PERFORMANCE

Reserve Capacity @ 600 tons/hour, on 6% grade

Engine 45%Auger Conveyor 88%Slat Conveyor 200% Generator 29%

Placement 1,500 t/hr

19

Power Plus

Page 20: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Cummins QSB-220 Tier III Diesel Engine,

230 hp @ 1800 rpm

20

Power Plus

MAXIMUM PERFORMANCE

Page 21: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

MAXIMUM PERFORMANCE

Integrated drive system Develops over 45,000

lbs tow bar force Smooth, constant pull

for best mat placement Precision Steering for

maximum maneuvrability

21

Advanced Drive

System

Page 22: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

MAXIMUM PERFORMANCE

Slat ConveyorHigh torqueWidest in the industry

Outboard Auger DriveEliminates center line segregation

22

Superior Material Handling

Page 23: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

High performance outboard auger drives

No center-line segregation

23

Innovation

MAXIMUM PERFORMANCE

Page 24: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

CONVENTIONAL CENTER DRIVE AUGER SYSTEM

Chain box blocks material flow from conveyor

24

MAXIMUM PERFORMANCE

Page 25: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Carlson EZ IV

Carlson EZ III

Carlson EZ R-10

Dynapac Tamping / Vibratory

25

Screeds

MAXIMUM PERFORMANCE

Page 26: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

OPERATOR COMFORT

Page 27: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

OPERATOR COMFORT

Operator friendly

Controls grouped for convenience

Multi-function display

Single-lever speed and forward/reverse control

Paving speed control

Tight responsive steering Return to center steering

wheel (F1000 T) Orbitrol steering (F1000 W) Steering offset (F1000T) Steering assist (F1000W)

27

Straight-forward Controls

Page 28: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

OPERATOR COMFORT

Precise speed control

Dual swing-out operators stations

Clear view of auger

Clear view of screed

28

Ease of Operation

Page 29: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

SAFETY

Flat operator area

Handrails on platform

Great visibility around paver

29

Clear Vision

Page 30: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Lowest profile in the industryDeck height 8 ½” lower than Cat 1055D

OPERATOR COMFORT / SAFETY

Page 31: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

OPERATOR COMFORT / SAFETY

Page 32: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

No daily lubrication on tractor

Fuel from ground level –two tanks

Both sides (F1000T)

Left side (F1000W)

Easy access panels, removable top cover

Multi function display - system calibration

Wiring harness designed for easy service

32

Easy to Service

LOW COST OF OWNERSHIP

Page 33: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

One piece hydraulic valve manifolds

Cartridge valves with manual override

Solenoid coils with LED power indicator

Relays with LED power indicator, latching indicator, and mechanical override

Pressurized hydraulic filtration system

Easy to disengage drive system

Simple manual conveyor tension

33

Easy to Service

LOW COST OF OWNERSHIP

Page 34: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

34

LOW COST OF OWNERSHIP

Page 35: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

35

Got your back.

Page 36: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

36

Driven by innovation –committed to customer performance

Page 37: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

FIELD TESTED

Myke Thurman, Branch Managerand

Kevin Ford, Product Support and Training Manager

Cate Equipment-Salt Lake Branch

Page 38: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

F1000T TEST PROJECTS

Dynapac’s participation

Experiences with competitive paver

Cooperation with Dynapac as compared to their competition

Experiences of support from Dynapac during demos, Parts availability, Dynapac representatives at the job sites and in our

shop during repairs and updates, etc.

Page 39: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Page 40: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

SALT LAKE COUNTY (PROJECT 1)

Location: Union Park Blvd, Midvale, Utah Tonnage: Approx. 2000 tons Project: Major collector road Delivery: End dump trucks Avg. Ambient: 103 degrees Mat Width: 14 to 16 feet Lift Thickness: 3 ½ inches Avg. Pvg Speed: 55 feet per minute Start: 8:00 AM End: 2:30 PM Duration: 1 Day

Page 41: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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SALT LAKE COUNTY

Page 42: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

MILLER PAVING CO. (PROJECT 2)

Location: Orem, Utah Tonage: Approx. 600 tons Project: Target Store parking lot Delivery: End dump trucks Avg. Ambient: 90 degrees Duration: 2 day/ store requirements

Page 43: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Page 44: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

GENEVA ROCK PRODUCTS (PROJECT 3)

Location: Salt Lake City, Utah Tonnage: Approx. 1400 Tons Project: Sears Store Parking Lot Delivery: End Dump Trucks Avg. Ambient: 90 Degrees Duration: 4 Days/ Store Requirements Overlay on geotextile mat

Page 45: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Page 46: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Page 47: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

GENEVA ROCK PRODUCTS (PROJECT 4)

Location: Stockton, Utah Tonnage: Approx. 10000 Tons Project: State Highway UT36 Delivery: Bottom Dump Trucks W/ Transfer Vehicle Used a 20 Ton Hopper Insert Avg. Ambient: 80 Degrees Mat Width: 16 to18 Feet Lift Thickness: 3 1/2 Inches Avg. Pvng Spd: 60 Feet Per Minute Duration: 5 Days Asphalt Mix: Half hot mix / half warm mix

Page 48: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Page 49: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Page 50: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Page 51: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

GENEVA ROCK PRODUCTS (PROJECT 5)

Location: Sandy, Utah Tonage: Approx. 400 Tons Project: Sandy Surgical Center Parking Lot Delivery: End Dump Trucks Avg. Ambient: 80 Degrees Duration: 2 Days/ Facility Requirements

Page 52: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Page 53: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

LAS VEGAS PAVING (PROJECT 6)

Location: D Street, I-15 to 95 South Las Vegas, Nev. Tonage: Approx. 2000 tons Project: Freeway entrance/exits Delivery: Conveyor trucks w/transfer vehicle Avg. Ambient: 80 degrees Mat Width: 16 To 19 feet Lift Thickness: 5 ½ inches Avg. Pvng Speed: 45 feet per minute Duration: 1 Day

Page 54: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Page 55: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Page 56: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Location: I-15, Lake Mead Blvd. to Cheyenne, Northbound

Tonage: Approx. 8000 Tons Project: Freeway Widening Delivery: Conveyor Trucks W/Transfer Vehicle Avg. Ambient: 75 Degrees Mat Width: 16 to 19 ½ Feet Lift Thickness: 5 ½ Inches Avg. Paving Speed: 45 Feet Per Minute Duration: 3 Days

LAS VEGAS PAVING (PROJECT 7)

Page 57: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Page 58: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

OVERALL THOUGHTS

We know Dynapac and Atlas Copco service and support “‘Best paver’ based on all we know about paving.” First impression was, why couldn’t others do this. We know this thing is bulletproof and will lay asphalt everyday – in

extreme conditions

Teaching is no problem, maybe an hour and the operators were comfortable

Comes down to costs – 40 trucks lined up, 40 tons of asphalt – the paver has to work- this one works.

Common parts and components Rideability is unbelievable – fantastic drive – smooth and NO

segregation Setup for Topcon, sonic sensors Moba controls: everything is

independent. Massive hopper – no dead spots

Page 59: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

HOW DID THEY (DYNAPAC) LISTEN

Just has to work…period Three most important things we needed in a

paver…Reliability, reliability, reliability Atlas Copco/Dynapac is very good at

understanding the importance of primary equipment … a mine doesn’t work without a drill, road isn’t paved without a paver.

Page 60: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

FOOL ME ONCE…

We worked on another paver launch with a different manufacturer – without success.

Engineers came to us during design process and during the prototype demos, we identified changes needed … Dynapacallowed us to make those changes.

Dynapac said, “Find the weak points.”

THIS TIME WITH DYNAPAC…

Page 61: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

KEY ADVANTAGES

Outboard auger – no segregation or shadow Not over done on electronics – dual control

computer – relays and fuses Commonality in many components Oversized and reversible conveyor slats Locally sourced components Drive system walks over anything – runs smooth Visibility - see trucks better, see ground workers better, see

flow of material Service – access “extremely cool” Amazing smoke eater Excess cooling capacity Excellent maneuverability

Page 62: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

62

Driven by innovation –committed to customer performance

Page 63: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

63

Graciela Ruiz

Parts and Service

Page 64: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

Distribution Center

Dynapac is committed to providing exceptional service after the sale We currently stock more than 12,600 line items Currently our parts inventory is over $6 million On average our USA dealers combined carry over $7.2 million worth of inventory

December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen, Texas

64

COMMITMENT TO CUSTOMER

Exceptional Service After

the Sale

Page 65: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

DYNAPAC WEBSITE

DynaDoc Parts manuals Operation and maintenance manuals Workshop manuals Service and parts bulletins

Print Shop All brochures are available for printing

Photo Archive View an download images in different resolutions

At Your Fingertips

Page 66: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

ONLINE ORDERING SYSTEM

All parts orders placed on-line

List price and part availability

Tracking information available

Page 67: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

PARTSBASE WEB

Page 68: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

All units sold in 2010 Delivered with preventative

maintenance kits (50, 250 hrs) Units sold 2010/2011

Extended one year warranty (2years/3000hrs)

Free inspection from customer center after first year

Up time kits sent with unit Allowing operator to fix basic

problems 24/7 (Got your back support) Technical

and application hotline, giving advice and support over phone 1-800-651-0033

Online support Service manuals Up time checklists

USB drive provided Will included all documentation

PARTS AND SERVICE OFFERING

For Customers

Page 69: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

PARTS AND SERVICE OFFERING

Consignment container with critical parts at key distributors (Painted in Dynapaccolors with marketing message “Got your back”)

Stock proposal/critical parts list in 3 levels Distribution Center Dealer Contractor

Online support Service manuals Up time checklists

Workshop manuals Parts training

Web-Conference In conjunction with service training

Excellent technical documentation

For Dealers

Page 70: Bruce Truesdale President, Dynapac USA€¦ · December 15, 2008, the San Antonio Parts Warehouse moved to the Atlas Copco Distribution Center in Allen , Texas 64 ... All parts orders

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Driven by innovation –committed to customer performance