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Browser and Troubleshooting Guide

CONTENTS

Contents .................................................................................................................................................................. 1

Internet Explorer Blank Page .................................................................................................................................. 2

Cannot Access Login Fields ..................................................................................................................................... 4

Safari for iPhone and iPad ....................................................................................................................................... 5

Safari for MacBooks ................................................................................................................................................ 7

Internet Explorer (Not Edge) ................................................................................................................................... 9

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INTERNET EXPLORER BLANK PAGE

If the dealer receives a Blank Page after logging into Dealer Source using Internet Explorer Browser, please have the

dealer disable the Compatibility View Settings. Please see below for details:

Internet Explorer Blank Page displayed

Go to the Tools shortcut or Tools menu on the Internet Explorer browser and select the Compatibility View

Settings option

Once the Compatibility View Settings window opens, select jmagroup.com from the Websites you’ve added to

Compatibility View, then click Remove

Uncheck the option for Display intranet sites in Compatibility View if selected. Click Close

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The Browser should automatically refresh to your Dealer Source home page

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CANNOT ACCESS LOGIN FIELDS

If the dealer is having issues accessing the login fields in Dealer Source with the message “Click Here to Login”. Please

see below for details

Use your mouse to hover over the Login Window Frame

Click into the window with the “Click Here to Login” message. This will open a non branded JMA Group login

window

Enter your login credentials

Select Submit

Your Dealer Source home page will load

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SAFARI FOR IPHONE AND IPAD

If the dealer is having issues logging into Dealer Source using Safari with any Apple device, please have the dealer adjust

the cookie settings within Safari. Please see below for details for iPhones and iPads.

Open Settings app/tile on your device

Go to the Safari menu

Scroll down and disable Block All Cookies

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SAFARI FOR MACBOOKS

If the dealer is having issues logging into Dealer Source using Safari with any Apple device, please have the dealer adjust

the cookie settings within Safari. Please see below for details for MacBooks.

Open Safari

Go to the Preferences menu

Go to the Privacy option

Refer to the Cookies and website data section and then choose the option for Always allow

Have the dealer quit Safari (close all Safari windows and tabs)

Open Safari and then log back into Dealer Source

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INTERNET EXPLORER (NOT EDGE)

If the dealer is having issues logging into Dealer Source using Internet Explorer, please have the dealer disable the

Compatibility View Settings. Please see below for details

Open Internet Explorer

Go to the Tools shortcut or Tools menu and select the Compatibility View Settings option

Once the Compatibility View Settings window opens, select jmagroup.com from the Websites you’ve added to

Compatibility View, then click Remove:

Uncheck the option for Display intranet sites in Compatibility View if selected. Click Close

Otherwise

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