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Broward County Presentation

Comcast Business in 2016

• Invested millions of dollars locally in network enhancements. • First and largest fully 40G backbone with 100G router interface capability. • Added 5,000 customer call center reps in 2016 and consolidating our billing platform.

Network Investments

• Comcast Cares 2016• Internet Essentials ProgramA. Since, 2011, Comcast has invested 240 Million into digital literacyB. Provided more than 41,000 subsidized computers at $150 or less. C. Ease of enrollment with a new online portal for applications.D. Increased bandwidth 13 times, in 13 years to keep up with the demand.

Community Involvement

Who is Comcast Business

Founded in 1963, now has over $62.5 billion in annual revenue as of 2015. Largest MSO in the United States with over 19 million internet customers nationwide .Florida Operations are located in West Palm Beach, Florida led by Amy Smith, Regional President. 126,00 employees, currently servicing 20 of the top Metropolitan Statistical Area’s in the USAnd provide service to customers in 39 states and the District of Columbia.

Presenter

Presentation Notes

As we said before, it’s not just about technology. Comcast Business understands that the key to a successful customer engagement lies just as much with the support we deliver to our customers. That’s why we built the most agile and responsive team on the market – made up of experienced local professionals who are committed to making sure our business customers stay up and running at peak performance no matter what. At the same time, we have built a world-class network monitoring and management operation with dedicated Business Network Operations Centers (NOCs) on call 24x7x365 to stay ahead of issues so they never impact our customers.

An Agile and ResponsiveTeam to Support You

• Strong local presence in every market Comcast services with customer service, engineering and technical support available 24/7/365 to support customer needs

• Installation at your convenience from local, certified techs

Local Presence

• Ongoing multilayer, proactive monitoring and troubleshooting• Business Network Operations Centers (BNOCs) provide redundancy and operate 24x7x365• Tier II and III enterprise repair groups collocated in NOCs• Proactive Customer Monitoring Center (CMC) • Multiple service classes backed by SLAs• Robust set of advanced software tools to detect and isolate faults• Staffed 24x7x365 by certified engineers• 50% of tickets generated by CMC; detecting problems before customers!

Network Management

Support

• Experienced team with thousands of dedicated professionals• Carrier-class network engineering support experts on staff• Dedicated project manager• Site survey and fiber map• Rights of entry• Service design review

Presenter

Presentation Notes

As we said before, it’s not just about technology. Comcast Business understands that the key to a successful customer engagement lies just as much with the support we deliver to our customers. That’s why we built the most agile and responsive team on the market – made up of experienced local professionals who are committed to making sure our business customers stay up and running at peak performance no matter what. At the same time, we have built a world-class network monitoring and management operation with dedicated Business Network Operations Centers (NOCs) on call 24x7x365 to stay ahead of issues so they never impact our customers.

Why Comcast Business EthernetOne of the largest Ethernet networks in the US

Ethernet services delivered via Comcast’s high-performance network

Deep fiber penetration; beyond the central business district

Comcast owned and operated infrastructure for true network diversity

Focus on a business audience – regardless of your industry,we can design a network for you

Two-tier support – national network monitoring with local leadership,technical support, and customer care

We Have the Scale, Strength, and Stability of a Global Corporation, But the Attention and Focus of a Local Provider

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Presentation Notes

When it comes to Ethernet, Comcast Business extends our reach nationwide as one of the largest fiber-based Ethernet providers on the planet. Our Ethernet network and services were built specifically for the business community, combining best-in-class, high-performance technology with unmatched customer support. That means business customers like you benefit from the strength, scale, and stability of a technology leader while enjoying the attention and focus of a localized provider.

Nationwide next generationfiber-based IP network

122K optical nodes

140K fiber route miles

618K plant route miles

6 Tbps of capacityand growing

39 states + DC

Experienced team ofsupport and serviceprofessionals

Comcast Business Is Ready for Your Business

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Presentation Notes

Comcast Business changes all of that. Our products and services, our team, and – most importantly – our network were built with the demands of today’s business environment in mind. Compare our network to the incumbent telco’s. In the last few years alone, we’ve invested 100s of millions of dollars in a high-performance network built for the today’s business environment, rather than have to retrofit a voice-centric TDM network for data. And, our network is completely separate from the telcos. We have different rights of way, we’re not collocated in their central offices and we don’t lease fiber from them. Our infrastructure is engineered with the sophistication to converge voice, video, Internet, and data traffic, on one network - at the same time, all of the time. We can do the same for you.

Backbone

The Comcast Network – Built Like No OtherRobust Infrastructure Connects Usersto a Diverse Ecosystem of Providers

Internet

ContentProviders

PSTN

MSOs

CRAN

29 Total CRANs

CRAN

CRAN

Hub

Hub

Hub

Hub

Hub

Hub

APOP

APOP

HE

HE

HE

Third Party National/Global Metro

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Presentation Notes

Our network is designed to maximize capacity, redundancy, and performance. With an industry-leading 100 Gbps core optical backbone that delivers 6 Tbps of capacity with the ability to scale up in the future, it is built using multi-vendor, best-of-breed optical, Ethernet and IP technologies. Our backbone interconnects our 29 Comcast Converged Regional Area Networks (CRANs) in an architecture that is optimized for service delivery within a metro area In addition, as one of the largest service providers in the world, our backbone connects to major Internet peering hubs, large content providers, the public telephone network, and other cable operators to expand the service delivery footprint to expand our reach.

Metro Ethernet Market Topology

AR1

AR2

PE

PE

PEPE PE

PEPE

PE

PE = Provider Edge SUR (customer-facing edge of MPLS network)NNI = Network-to-Network Interface (connection between the CPE and the PE)

CPE = Customer Premises Equipment (Comcast owned and maintained device at customer site.

Provides physical interface for customer to connect to Comcast)UNI = User-to-Network Interface (customer connection point to the provider)CE = Customer Edge (customer owned and maintained equipment)

Fiber End to End

Comcast Converged RegionalArea Network (CRAN)Optimizes Traffic Delivery Within a City or Region, Without Sharing Telco Infrastructure

CPE

CEEthernet

OverFiber

NNI UNIEthernet

OverFiber

CE

CPEUNI NNI

CRAN

PE PE

MPLS overFiber Optic Ring

HeadEnd

HeadEnd

SUR SUR

AR AR

MPLS Over Fiber

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Presentation Notes

The architecture of our CRANs, or Comcast Regional Area Network, is designed to deliver optimum performance within a region using an MPLS over fiber core. Most importantly, Comcast completely owns and operates its own network facilities that are completely separate and diverse from ILEC and CLEC networks – often down to separate entry points into buildings – offering a true option for network diversity.

ENS Overview

Broward County Logical DrawingEOC201 NW 84th Ave

Peak 105301 NW 33rd Ave

Comcast Ethernet Network

10 Gig

ENS

100 Mbps ENS

Traffic Engineering2300 W. Commercial Blvd

10 Gig ENS

10 Gig

ENS

10 Gig ENS

10 Gig

ENS

10 Gig ENS

500 Mbps ENS

1000 Mbps ENS

10 Mbps ENS

Why Comcast Business Ethernet?

NetworkDiversity

Comcast has invested billions into its own infrastructure, with diverse facilities from those of ILECs, and CLECs who often use the same routes

PerformanceCombined with easy scalability, Ethernet’s ability to manage multiple types of traffic helps maximize application performance in ways legacy technologies never could

MEF CE 2.0Certified

Comcast is the world’s first carrier to earn this designation, leading the industry and demonstrating our commitment to enterprise businesses

Service LevelAgreement

Comcast stands behind our service with a service level agreement, and 24x7 support, 365 days per year

Scalability Ability to scale quickly, easily, and incrementally – from 1 Mbpsto 100 Gbps – to meet the rapidly evolving needs of businesses

Presenter

Presentation Notes

[Benefit detail on slide]

Solution Provisioning and Project Plan• All surveys and construction costs have been factored into this quote.• A dedicated project manager will be assigned to the order.• Permits and Right of Entry Agreements will be obtained by Comcast.• Comcast will be responsible for all outside and inside fiber/coax construction. • A PTD (Plant Test Date) will be coordinated through your dedicated project

manager to ensure a timely turn up of services. • Comcast will test and verify all appropriate fiber connections prior to turn up. • An escalation list will be provided to the customer once the service is

activated to ensure proper support.

Comcast E Rate Services

Nov 11, 2014Surprise! We Agree with the President’s Principles on Net Neutrality: Reiterating Our Strong Support for the Open Internet

Free and open Internet. We agree – and that is our practice.

No blocking. We agree – and that is our practice. No throttling. We agree – and that is our practice. Increased transparency. We agree – and that is our

practice. No paid prioritization. We agree – and that is our

practice.

Feb 26th 2015 FCC Votes on New Open Internet

Today, the FCC voted 3-2 to adopt new Open Internet rules – rules that we support and agree should be put in place as legally enforceable by the FCC. Unfortunately, the FCC also decided to reclassify broadband as a telecommunications service under Title II of the Communications Act of 1934. We are disappointed the Commission chose this route, which is certain to lead to years of litigation and regulatory uncertainty and may greatly harm investment and innovation, when the use of Section 706 alone would have provided a much more certain and legally sustainable path.We fully embrace the open Internet principles that have been laid out by President Obama and Chairman Wheeler and that now have been adopted by the FCC. We just don’t believe statutory provisions designed for the telephone industry and adopted when Franklin D. Roosevelt was president should be stretched to govern the 21st

century Internet.The astonishing success of the Internet has resulted from the combination of infrastructure and applications investment – along with light touch regulation that started two decades ago under the Clinton Administration. You can’t have millions of videos streaming every hour on YouTube, hundreds of millions of tweets, or billions of Facebook updates every day, without the broadband infrastructure investment to make that possible. Comcast alone has invested tens of billions of dollars in our network, increased broadband speeds 13 times in 13 years, and now offers speeds up to 505 Mbps down.

http://corporate.comcast.com/comcast-voices/statement-on-president-obamas-comments-on-the-open-internet-and-network-neutrality

http://corporate.comcast.com/news-information/news-feed/comcast-xfinity-internet-speed-increase

http://www.comcast.com/505

COMCAST BUSINESSTHE STRATEGIC ACCOUNT DIFFERENCE

MARCH 15th, 2016

• Largest, most complex customers

• Customers with multiple locations

• Customers that require advanced Comcast Business products/services

Program is limited to the top ribbon of Comcast customers– giving you focused attention and high-level support.

STRATEGIC ACCOUNTSPROGRAM DESIGNED FOR:

HEALTHCARE GOVERNMENT FINANCE

TECHNOLOGY SPORTS CARRIER

300 CUSTOMERS REPRESENTING:

EDUCATION

STRATEGIC ACCOUNTS

White Glove Service by Strategic Program Managers

• 7 x 24 access

• Regularly scheduled visits/touch points

• Advance notice of new feature functionality

• Voice of the customer to Comcast senior leadership

THE PROGRAM PROVIDES:

Program Managers maintain holistic operational oversight• Single point of contact for Service

Delivery, Service Assurance and billing escalations

• Participation/awareness in planned maintenance

• Project governance for all products and services

• Support all products from SMB to Enterprise

Team will focus on a proactive approach• Scheduled maintenance awareness

• Network performance & outage mitigation

• Monthly reporting & QBRs

• Sales support & portal solutions

WHITE GLOVE SERVICE OPERATIONAL OVERSIGHT TEAM FOCUS

STRATEGIC ACCOUNTS

The toll-free number is 877-772-6410 — only available to 300 accounts.

STRATEGIC ACCOUNT CUSTOMER SERVICE

Operational oversight for service delivery, service assurance and billing

Special 24/7 toll-free customer service number manned by high-level technicians

Direct transfer to an engineer if service is down

STRATEGIC ACCOUNTS

Comcast Business: Your Partner for Growth

We provide a full portfolio of Enterprise-class data and voice services that can address a broad range of today’s business needs

We offer true network diversity for maximum business continuity

We back our next-generation technology with enterprise-class service delivery, monitoring, and end-to-end management

Let Comcast transform your communications infrastructurefrom an expense item into a strategic asset

Enabling You to Act at the Speed of Opportunity

Presenter

Presentation Notes

In closing, Comcast Business is here to serve as your closest, most integral business partner – we’ll provide you a foundation on which you can grow your business, service your customers, beat the competition, and achieve whatever success means to you. And we back that commitment with the very best technology, products, services, and team in the market today. Your business is our business. That’s Comcast Business.

All Industries, All Sizes Run on Comcast

Presenter

Presentation Notes

Companies of all sizes and across all industries are running and growing their businesses on Comcast Business solutions. Whether they’re using Ethernet, voice, or an integrated solution featuring both product lines, they want the assurance that their business is backed by a network that was built to support their unique demands and that they can scale with them well into the future.

Comcast Enterprise Team

Chris Munro, Strategic Enterprise Account ExecutiveDirect Phone: 954-789-2423Email: [email protected]

Teo Cotton, Strategic Enterprise Sales EngineerDirect Phone: 954-547-6868Email: [email protected]

Angel Garcia, Senior Strategic Manager, FloridaDirect Phone: 305-397-9041Email: [email protected]

Reggie Scales, Vice President of Comcast Business Florida RegionDirect Phone: 954-514-8655Email: [email protected]

mailto:[email protected]



Thank You

broward county presentation€¦ · comcast stands behind our service with a service level...

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