broschuere zahlen und fakten 2012 en

7/28/2019 Broschuere Zahlen Und Fakten 2012 En

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Facts and Figures 2012


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Facts and Figures 2012 | Contents

Contents

Preace 4

Figures in Brie 5

Passengers 7

Passenger Prole 9

Service Quality 11

International Comparison o Number o Passengers 12

Flight Movements 13

Freight and Mail 14

Destinations 15

Airlines 17

Average and Peak Values at Zurich Airport 19

Trac Development 20

Comparison o Trac Development ZurichGenevaBasel 21

Passenger Flow 22

Environmental Data 23

Inrastructure o Zurich Airport 23

Landside Trac 24

International Activities 25

Non-aviation Business 26

Awards 27

History o Zurich Airport 28

Plans o Zurich Airport 29


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Facts and Figures 2012 | Preace

Preace

Review

In 2012, Zurich Airport was host to 24.8 million pas-

sengers. Exceeding the previous years all-time record

by 1.9%, this modest increase in passenger numbers

was in line with orecasts. This growth in passenger

volume is signicantly higher than the European aver-

age o +0.4% (Airports Council International, January

2013 gures).

Despite the uncertain economic environment, in 2012

the Zurich Airport catchment area again proved to be

a stable and reliable market with a continuing increase

in demand or ights. The number o local passengers

increased during 2012 by 1.6% to a total o 16.2 mil-

lion. At the same time, the number o transit passen-

gers rose by 2.5% to 8.5 million. The share o transer

passengers was 34.2%.

The intercontinental sector showed particularly posi-

tive growth with an increase in the number o ights to

and rom the Far East (+13.0%), Near and Middle East

(+9.4%) and North America (+7.5%). The increase

is attributable both to the rise in demand and to the

expanded ight ofering to these regions. Europe,

Zurichs largest market, grew by +0.4%.

Based on the total number o passengers, Swiss Inter-

national Air Lines, Turkish Airlines, Aeroot and Oman

Air contributed most strongly to passenger volume

growth. At Zurich Airport, the hub carrier Swiss has

the largest passenger share at 56.4%, ollowed by Air

Berlin (6.1%), Edelweiss Air (3.9%) and Luthansa

(3.6%).

Despite the slight rise in passenger volume, in 2012

the number o ight movements ell by 3.2%. On

average the aircrat were larger and capacity was bet-ter utilised. Rising to 101 rom the previous years level,

the average number o passengers per passenger air-

crat ight was up 3.4%.

Outlook

Owing to the unpredictable European aviation market

and the uncertainty surrounding economic growth at

present, Zurich Airport expects to see passenger vol-

umes increase only slightly above the 2012 level.


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Facts and Figures 2012 | Figures in Brie

Figures in Brie

Passengers total 24,802,400

Scheduled and charter passengers 24,751,583

Local passengers 16,246,942

Transer passengers 8,504,641

Passengers within Europe 19,103,045

Passengers intercontinental 5,648,538

Passengers within Schengen 14,329,652

Passengers non-Schengen 10,421,931

General aviation and other passengers 50,817

Passengers per day on average 67,766

Flight movements total 270,027

Scheduled and charter ight movements 233,061

Flight movements within Europe 202,592

Flight movements intercontinental 30,469

Flight movements within Schengen 156,678

Flight movements non-Schengen 76,383

General aviation and other ight movements 36,966

Flight movements per day on average 740

Tonnes reight total 418,751

Tonnes airreight 291,389

Tonnes road transport1) 127,362

Tonnes reight within Europe 157,122

Tonnes reight intercontinental 261,629

Tonnes reight per day on average 1,147

Tonnes mail total 35,606

Tonnes mail per day on average 98

Airlines ying rom/to Zurich total 78

Scheduled airlines 65

Charter airlines 13

Destinations (cities) total 188

Destinations in Europe 130

Destinations intercontinental 58

1) On account o their size, some cargo shipments are transported by lorry to other European airports.

These road shipments are also allocated a ight number.


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Facts and Figures 2012 | Figures in Brie

Top 10 scheduled destinations (based on the number o passengers in 1,000)

London (LHR, LGW, LTN, LCY) 1,675

Vienna (VIE) 921

Berlin (TXL) 904

Paris (CDG) 759

Dusseldor (DUS) 700

Amsterdam (AMS) 674

New York (JFK, EWR) 662

Frankurt (FRA) 610

Hamburg (HAM) 594

Barcelona (BCN) 558

Top 5 charter destinations (number o passengers in 1,000)

Antalya (AYT) 98Skopje (SKP) 56

Hurgada (HRG) 31

Palma de Mallorca (PMI) 31

Sharm El Sheikh (SSH) 28

Top 5 airlines (based on the number o passengers in %)

Swiss International Airlines 56.3

Air Berlin 6.1

Edelweiss Air 3.8

Deutsche Luthansa 3.6

British Airways 1.7

Check-in

Check-in 1 46 Check-in-desks, 32 Self-check-in machines



Departure zones (number o departing passengers per zone in million)

Gates A 5.2

Gates B 2.0

Gates D 1.6

Gates E 3.6

Top 5 aircrat types (share o ight movements in %)

Airbus A320 27.4

RJ1H 14.8

Airbus A319 12.8

F100 7.3

Airbus A321 6.9

Employees at Zurich Airport total ~25,500

Employees Flughaen Zrich AG ~1,600Employees at Zurich Airport excluding Flughaen Zrich AG ~23,900


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Facts and Figures 2012 | Passengers

Passengers

The 1.9% growth in the number o passengers to 24.8 million was driven by the rst three quarters: rom January

through September, passenger numbers developed consistently positively in comparison with the same period

the previous year, whereas the period October to December showed a slight decline.

Both scheduled and charter ights increased by 1.9% in 2012, while general aviation dropped by 5.9%.

Total number o passengers per month (in 1,000)

Average number o passengers per hour

2,500

2,000

1,500

1,000

500

0

Jan.

Feb

.

Mar.

Apr.

May

Jun.

Jul.

Aug.

Sept.

Oct.

Nov.

Dec.

1,712

.0

1,694

.1 1,96

7.3

2,1

08

.0

2,1

29

.9

2,2

02

.3 2,4

73

.2

2,3

95.5

2,2

88

.3

2,2

54

.6

1,788.3

1,788.9

2,239

1,473

2,632

1,040

2,359

3,698

1,683

867

908

2,240

3,216

1,527

1,685

2,609

1,760

2,284

1,552

768

2,815

1015

2,431

2,373

1,175

3,305

4,663

1,259

1,000

1,008

2,960

2,407

1,264

1,747

1,631

1,019

Hour

06.0007.00

07.0108.00

08.0109.00

09.0110.00

10.0111.00

11.0112.00

12.0113.00

13.0114.00

14.0115.00

15.0116.00

16.0117.00

17.0118.00

18.0119.00

19.0120.00

20.0121.00

21.0122.00

22.0123.00

Departing passengersArriving passengers


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Passengers by kind o trafc (change versus previous year)

Total: 24,802,400

Passengers by origin and destination: Schengen/Non-Schengen

Total: 24,802,400

Passengers by origin and destination o the ight (change versus previous year)

Total: 24,802,400

Passengers by residency (country) and departure area (in %)

Residency Total Gates A Gates B Gates D Gates E

Switzerland 31 28 33 27 34

Germany 15 22 21 4 5

EU (without Germany) 30 33 34 45 19

Other European countries 3 2 2 10 2

USA/Canada 11 7 6 9 22Far East 3 2 2 2 6

Other countries 7 7 4 3 11

Source: Airport Service Quality Study (ASQ), annual results 2012

Total o departing passengers interviewed:

Gates A: 1,176, Gates B: 524, Gates D: 307, Gates E: 820

Facts and Figures 2012 | Passengers

0 10 20 30 40 50 60 70 80 90 100

87.7% (+2.8%)

10.4% (5.1%)

1.7% (+1.9%)

0.2% (5.9%)

Traditional airlines

Low cost carriers

Charter trac

General aviation and other trac

Africa

3.0% (2.5%)

Europe

77% (+0.4%)

Far East

6.0% (+13.2%)

Near/Middle East

4.0% (+9.5%)

North America

8.0% (+7.5%)

Latin America

1.0% (1.1%) Germany 21.0% (+0.1%)

Great Britain 11.0% (1.7%)

Spain 10.0% (+1.9%)

France 6.0% (+2.2%)

Italy 6.0% (+6.2%)

Turkey 5.0% (+6.4%)

other European countries 40.0% (+0.4%)

Schengen

58%

Non-Schengen

42%


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Facts and Figures 2012 | Passenger Prole

Passenger Prole

Gender

Female 44%

Male 56%

Age

1625 years 16%

2644 years 46%

4564 years 31%

65+ years 7%

Purpose o travelling

Business trip 36%

Leisure trip 64%

Travelling class

First class/Business class 5%

Economy class 95%


Total o departing passengers interviewed: 2,840

Development o Check-in method used since 2009 (local passengers in %)


Total o departing local passengers interviewed:

2012: 1,611, 2011: 1,604, 2010: 1,591, 2009: 1,660

Check-in desk

Self-check-in machine

Web check-in

Other check-in methods

2012

2011

2010

2009

0 10 20 30 40 50 60

47

25

28

33

25

27

49

41

23

34

2

5

17

32

51


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Dwell time o passengers at Zurich Airport (local passengers in %)

30 minutes 1

3160 minutes 14

6190 minutes 29

90+ minutes 56



Permanent residency o departing passengers (local and transer passengers in %)

Switzerland 31

Germany 15

Great Britain 6

France 5

Other European countries 22

USA/Canada 11

Other countries 10



Passenger origin catchment area* o Zurich Airport

* Origin o passengers who use Zurich Airport as a starting point or their travel (on an outbound ight).

Source: Survey on the topic o passenger origin catchment area o Zurich Airport

Base: Departing passengers interviewed:Oct. 2012: 4,449

Facts and Figures 2012 | Passenger Prole

Italy: 0.3%

France: 0.9%Berne: 7.8%

Valais: 0.9%

Grisons: 2.5%

Vaud: 1%

remaining Baden-Wrttemberg: 2.9%

Bavaria: 0.6%

Ticino: 0.7%

remaining Austria: 0.4%

Vorarlberg: 2.1%

St. Gallen: 6.7%

Zurich: 34.7%

Uri: 0.5%

Lucerne: 4.6%

Aargau: 7.8%

Jura: 0.2%

Waldshut: 0.9%

Thurgau: 3.9%

Schwyz: 2.4%

Lrrach: 0.4%

Constance: 2.5%

Glarus: 0.3%

Neuchtel: 0.3%

Solothurn: 2.5%

Geneva: 0.3%

Fribourg: 1.4%

Appenzell: 0.6%Basel: 2.8%

Obwalden: 0.5%

Liechtenstein: 0.5%

Schaffhausen: 1.2%

Nidwalden: 0.6%

Zug: 3.2%

Place of domicile of passengersdeparting from Zurich Airport

Source of Data:

Vector200 Swisstopo

VG250 Federal Agency for Cartographyand Geodesy (Germany)

Passenger Survey October 2012

Absolute proportion of thepeople involved

< 0.25

0.25 - 0.5

0.5 - 1

1 - 1.5

1.5 - 2

> 2

1= Swiss Average


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Facts and Figures 2012 | Service Quality

Service Quality

Around 20,000 passengers and visitors were surveyed during 2012 or a range o market research studies con-

ducted by Flughaen Zrich AG. The data collected enables the strengths and weaknesses o services, inrastruc-

ture and processes to be identied so that appropriate measures can be taken to continually improve quality and

services.

Top service criteria

Service criteria rated as excellent or very good by more than 80% o the passengers surveyed:

Cleanliness o airport terminal

Ground transportation to/rom the airport

Courtesy, helpulness o check-in staf

Eciency o check-in staf

Waiting time at passport inspection

Feeling o being sae and secure

Thoroughness o security inspection

Courtesy and helpulness o inspection staf

Waiting time in check-in queue



Punctuality* (number o ight movements in %) 2012 2011 2010 2009

Arrivals 83 85 79 85

Departures 7981 76 82

* On time to maximum 15 minutes delayed departure


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Facts and Figures 2012 | International Comparison o Number o Passengers

International Comparison o Number o Passengers

Comparison o number o passengers with our european benchmark airports

(number o passengers in million, change versus previous year)

Comparison o number o passengers with our benchmark airports worldwide

(number o passengers in million, change versus previous year)

London (LHR)

Paris (CDG)

Frankfurt (FRA)

Amsterdam (AMS)

Madrid (MAD)

Munich (MUC)

Moscow Domodedovo (DME)

Zurich (ZRH)

Copenhagen (CPH)

Vienna (VIE)

Milan (MXP)

Brussels (BRU)

0 10 20 30 40 50 60 70 80 90 100

70.0 (+0.9%)

61.6 (+1.0%)

57.5 (+2.0%)

51.0 (+2.4%)

45.2 (8.9%)

38.4 (+1.6%)

28.2 (+9.7%)

24.8 (+2.1%)

23.3 (+2.6%)

22.2 (+5.2%)

18.5 (4.1%)

18.9 (+0.5%)

Dubai (DXB)

Hong Kong (HKG)

Bangkok (BKK)

Singapore (SIN)

Shanghai (PVG)

Seoul (ICN)

Toronto (YYZ)

Delhi (DEL)

Tokyo (NRT)

Boston (BOS)

Zurich (ZRH)

0 10 20 30 40 50 60 70 80 90 100

57.7 (+13.1%)

56.0 (+5.1%)

53.0 (+10.6%)

51.8 (+11.4%)

44.9 (+8.2%)

39.2 (+11.4%)

34.5 (+3.3%)

34.2 (1.4%)

32.9 (+17.5%)

29.3 (+1.4%)

24.8 (+2.1%)


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Flight movements by kind o trafc (change versus previous year)

Total: 270,027

Facts and Figures 2012 | Flight Movements

Flight Movements

Total number o ight movements per month (in 1,000)

Average number o ight movements per hour

25

20

15

10

5

0

21.6

20

.1

23

.0

22

.1 23

.6

23

.6 24

.5

24

.3

23

.6

23

.4

20

.4

20

.0

Jan

.

Fe

b.

Mar.

Apr.

May

Jun

.

Jul.

Au

g.

Sep

t.

Oc

t.

Nov.

Dec

.

14

15

29

13

21

37

21

11

13

27

35

18

20

31

20

26

15

7

33

16

29

23

15

32

39

18

13

15

32

26

15

23

18

8

Hour

06.0007.00

07.0108.00

08.0109.00

09.0110.00

10.0111.00

11.0112.00

12.0113.00

13.0114.00

14.0115.00

15.0116.00

16.0117.00

17.0118.00

18.0119.00

19.0120.00

20.0121.00

21.0122.00

22.0123.00

DeparturesArrivals

77.3% (1.1%)

13.7% (8.6%)

7.7% (13.3%)

1.3% (0.4%)

0 10 20 30 40 50 60 70 80 90 100

Traditional airlines

General aviation & other trac

Low cost carriers

Charter trac


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Facts and Figures 2012 | Freight and Mail

Freight and Mail

Freight and Mail (change versus previous year)

Total: 454,357 tonnes

Air cargo

64.2% (+1.9%)

Mail

7.8% (+8.1%)

Road transport

28.0% (1.3%)


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Facts and Figures 2012 | Destinations

Schengen

Non-Schengen

Destinations

188 scheduled non-stop destinations rom Zurich in 66 countries (airport codes)

Europe, 130 cities, 36 countries

Alicante (ALC)

Amsterdam (AMS)

Antalya (AYT)

Athen (ATH)

Banja Luka (BNX)

Barcelona (BCN)

Bari (BRI)

Basel (BSL)

Belgrade (BEG)

Berlin (TXL)

Berne (BRN)

Birmingham (BHX)

Bodrum (BJV)

Bremen (BRE)

Brindisi (BDS)

Bristol (BRS)

Brussels (BRU)

Bucharest (OTP)

Budapest (BUD)

Cagliari (CAG)

Cardif (CWL)

Catania (CTA)Cologne (CGN)

Copenhagen (CPH)

Coru (CFU)

Dalaman (DLM)

Dresden (DRS)

Dublin (DUB)

Dubrovnik (DBV)

Dusseldor (DUS)

Edinburgh (EDI)

Elba (EBA)

Erurt (ERF)

Faro (FAO)Florence (FLR)

Frankurt (FRA)

Fuerteventura (FUE)

Funchal (FNC)

Geneva (GVA)

Genoa (GOA)

Gothenburg (GOT)

Guernsey (GCI)

Hamburg (HAM)

Hanover (HAJ)

Helsinki (HEL)

Heraklion (HER)

Heringsdor (HDF)

Ibiza (IBZ)

Inverness (INV)

Istanbul Atatrk (IST)

Istanbul Sabiha Gken (SAW)

Izmir (ADB)

Jerez de la Frontera (XRY)

Jersey (JER)

Joensuu (JOE)

Keallinia (EFL)

Kiew (KBP)

Kittila (KTT)

Kos (KGS)

Krakow (KRK)

Lamezia-Terme (SUF)

Lanzarote (ACE)

Larnaca (LCA)

Las Palmas (LPA)

Leipzig (LEJ)

Lissabon (LIS)

Ljubljana (LJU)London City (LCY)

London Gatwick (LGW)

London Heathrow (LHR)

London Luton (LTN)

Lourdes/Tarbes (LDE)

Lugano (LUG)

Luxembourg (LUX)

Lyons (LYS)

Madrid (MAD)

Malaga (AGP)

Malta (MLA)

Manchester (MAN)Menorca (MAH)

Milan (MXP)

Moscow Domodedovo (DME)

Moscow Scheremetjewo

(SVO)

Munich (MUC)

Mykonos (JMK)

Nice (NCE)

Nuremberg (NUE)

Ohrid (OHD)

Olbia (OLB)

Oslo (OSL)

Palermo (PMO)

Palma de Mallorca (PMI)

Paris Charles de Gaulle (CDG)

Paris Orly (ORY)

Patras (GPA)

Pisa (PSA)

Podgorica (TGD)

Porto (OPO)

Prague (PRG)

Pristina (PRN)

Reykjavik (KEF)

Rhodes (RHO)

Riga (RIX)

Rimini (RMI)

Rome (FCO)

Rostock-Laage (RLG)

Salzburg (SZG)

Samos (SMI)

Santiago de Compostela (SCQ)

Shannon (SNN)

Skopje (SKP)Sochi (AER)

Soa (SOF)

Split (SPU)

St. Petersburg (LED)

Stockholm (ARN)

Stuttgart (STR)

Tenerie (TFS)

Thessaloniki (SKG)

Thira (JTR)

Umea (UME)

Valencia (VLC)

Varna (VAR)Venice (VCE)

Verona (VRN)

Vienna (VIE)

Warsaw (WAW)

Zadar (ZAD)

Zagreb (ZAG)

Zakinthos (ZTH)


16/3216

North America, 15 cities, 2 countries

Latin America, 4 cities, 4 countries

Near and Middle East, 7 cities, 7 countries

Far East, 12 cities, 9 countries

Arica, 20 cities, 8 countries

Atlanta (ATL)

Boston (BOS)

Calgary (YYC)

Chicago (ORD)

Los Angeles (LAX)

Miami (MIA)

Montreal (YUL)

New York (JFK)

Newark (EWR)

Philadelphia (PHL)

San Francisco (SFO)

Tampa (TPA)

Toronto (YYZ)

Vancouver (YVR)

Washington (IAD)

Cancun (CUN)

Punta Cana (PUJ)

So Paulo (GRU)

Varadero (VRA)

Amman (AMM)Beirut (BEY)

Doha (DOH)

Dubai (DXB)Kuwait (KWI)

Muscat (MCT)

Tel Aviv (TLV)

Bangkok (BKK)

Beijing (PEK)

Colombo (CMB)

Delhi (DEL)

Hong Kong (HKG)

Male (MLE)

Mumbai (BOM)

Phuket (HKT)

Seoul (ICN)

Shanghai (PVG)

Singapore (SIN)

Tokyo (NRT)

Agadir (AGA)

Cairo (CAI)

Cape Town (CPT)

Dar es Salaam (DAR)

Djerba (DJE)

Douala (DLA)

Hurghada (HRG)

Johannesburg (JNB)

Kilimanjaro (JRO)

Luxor (LXR)

Marrakech (RAK)

Marsa Alam (RMF)

Mauritius (MRU)

Mombasa (MBA)

Monastir (MIR)

Nairobi (NBO)

Oujda (OUD)

Sharm El Sheikh (SSH)

Tunis (TUN)

Yaound (YAO)

Facts and Figures 2012 | Destinations


17/3217

Facts and Figures 2012 | Airlines

Airlines

65 scheduled airlines (airline code)

Adria Airways (JP)

Aer Lingus (EI)

Aeroot Russian Airlines (SU)

Air Baltic (BT)

Air Berlin (AB)

Air Canada (AC)

Air Dolomiti (EN)

Air France (AF)

Air Malta (KM)

Alitalia (AZ)

American Airlines (AA)

Austrian Airlines (OS)

B&H Airlines (JA)

Belair Airlines (4T)

Blue Islands (SI)

Blue1 (KF)

BMI Regional (BM)

British Airways (BA)

Bulgaria Air (FB)

Cirrus Airlines (C9)

City Airline (CF)

Croatia Airlines (OU)

Cyprus Airways (CY)

Darwin Airline (F7)

Delta Air Lines (DL)

easyJet (U2)

Edelweiss Air (WK)

El Al Israel Airlines (LY)

Emirates (EK)

Eurolot (K2)

Finnair (AY)

Germanwings (4U)

Hainan Airlines (HU)

Helvetic Airways (2L)

Iberia (IB)

Iceland Express (HC)

InterSky (3L)

JAT Airways (JU)

KLM (KL)

Korean Air (KE)

LOT Polish Airlines (LO)

Luthansa (LH)

Malev Hungarian

Airlines (MA)

Montenegro Airlines (YM)

Niki (HG)

OLT (OL)

Oman Air (WY)

Pegasus Airlines (PC)

Qatar Airways (QR)

Royal Jordanian (RJ)

SAS Scandinavian Airlines (SK)

Singapore Airlines (SQ)

Sky Work Airlines (SX)

SriLankan Airlines (UL)

SunExpress (XQ)

Swiss International

Air Lines (LX)

TAP Portugal (TP)

Thai Airways (TG)

Tunis Air (TU)

Turkish Airlines (TK)

Ukraine International

Airlines (PS)

United Airlines (UA)

US Airways (US)

Vueling (VY)

WOW air (X9)


18/3218

Facts and Figures 2012 | Airlines

Passengers by alliance/segment (in %)

Passenger and apron handling (passengers: scheduled and charter)

Total: 24,751,583

13 charter and special service airlines (international civil aircrat marking)

Air Cairo (Egypt)

Atlasjet International Airways

(Turkey)

Corendon Airlines (Turkey)

Danube Wings (Slovakia)

Freebird Airlines (Turkey)

Germania (Germany)

Nouvelair Tunisie (Tunisia)

Onur Air (Turkey)

Pan Europenne Air Service

(France)

Sky Airlines (Turkey)

Tailwind Airlines (Turkey)

Trade Air (Croatia)

Star Alliance

Low cost carriers

One World

Sky Team

Charter trac 1.8

9.8

3.9

10.4

68.7

0 10 20 30 40 50 60 70 80

Airline Assistance Switzerland AG

4.7% Swissport International AG

82.3%Dnata Switzerland AG

12.5%

Aviation Handling Partner Switzerland AG

0.6%


19/3219

Facts and Figures 2012 | Average and Peak Values at Zurich Airport

Average and Peak Values at Zurich Airport

Passengers Per day Per month

Average value 66,497 2,028,163

Peak value 89,455 (22.07.) 2,473,182 (July)

Flight movements

Average value 738 22,502

Peak value 879 (25.01.) 24,470 (July)

Freight

Average value 1,144 tonnes 34,586 tonnes

Peak value 1,649 tonnes (15.06.) 39,267 tonnes (March)

Passengers per day

Peak days and average days (in 1,000)

90

80

70

60

50

40

71.374.0

55.2

58.4

63.5

70.368.7

73.479.8

77.3 76.3 72.6

59.6

68.1

76.2

80.7 80.882.0

89.5 88.4 87.588.8

75.1

57.9

2.

Jan.

26.

Feb.

30.

Mar.

22.

Apr.

20.

May

10.

Jun.

22.

Jul.

5.

Aug.

30.

Sept.

7.

Oct.

4.

Nov.

22.

Dec.

Peak value Average value per month


20/3220

Facts and Figures 2012 | Trac Development

Trafc Development

Number o passengers since 1990 (in million)

Number o ight movements scheduled, charter and non-commercial (in 1,000)

Freight and mail volumes (in 1,000 tonnes)

600

500

400

300

200

100

0

15.7

325.8

17.1

439.3

22.8

545.4

21.7

492.9

23.0

421.8

21.7

389.8

23.0

363.5

21.5

372.4

22.9

363.3

25.3

374.3

32.2

387.7

35.6

418.8

32.9

415.0

28.7

344.4

1990 1995 2000 2001 2002 2003 2004 2005 2006 2007 2008 20122011

28.1

411.0

20102009

Freight Mail

25

20

15

10

5

0

12.8

15.4

22.7

21.0

17.9

17.0

17.3 1

7.9

19.2

20.7 2

2.1

24.8

22.9

21.9

1990 1995 2 000 2001 2 002 2003 2004 2005 2006 2007 2008 2012

24.3

201120102009

350

300

250

200

150

100

50

0

219.9 2

44.5

325.6

309.2

282.2

269.4

266.7

267.4

260.8

268.5

275.0

270.0

262.1

1990 1995 2 000 2001 2 002 2003 2004 2005 2006 2007 2008 2012

279.0

2011

268.8

20102009


21/3221

Facts and Figures 2012 | Comparison o Trac Development ZurichGenevaBasel

Comparison o Trafc Development

ZurichGenevaBaselComparison o number o passengers (in million)

Comparison o number o ight movements (in 1,000)

Comparison o reight and mail volumes (in 1,000 tonnes)

25

20

15

10

5

0

6

.0

1.8

12.8

2.4

6

.2

15.4

3.8

7.8

22.7

3.6

7.5

21.0

3.6

7.6

17.9

2.5

8.1

17.0

2.5

8.6

17.3

3.3

9.4

17.9

4.0

9.9

19.2

4.3

10.9

20.7

4.3

11.5

22.1

5.4

13.9

24.8

3.9

11.3

21.9

1990 1995 2000 2001 2002 2003 2004 2005 2006 2007 2008 2012

5.1

13.1

24.3

2011

4.1

11.9

22.9

20102009

Z ur ic h G en eva B as el

350

300

250

200

150

100

50

0

52.5

98.6

219.9

64.3

106.5

244.5

104.91

33.4

325.6

99.5

128.7

309.2

88.0

132.0

282.2

64.1

134.0

269.4

57.9

134.8

266.7

62.3

139.7

267.4

60.6

144.4

260.8

61.7

158.4

268.5

62.1

160.6

275.0

87.4

192.9

270.0

56.2

147.7

262.1

1990 1995 2000 2001 2002 2003 2004 2005 2006 2007 2008 2012

87.6

161.7

279.0

2011

77.2

149.9

268.8

20102009

Z ur ic h G en ev a B as el

600

500

400

300

200

100

0

341.5

28.9

65.9

456.4

42.0

78.1

568.2

80.0

45.2

514.6

70.5

37.4

444.8

31.4

38.0

411.5

31.4

42.1

386.5

34.3

42.6

393.9

32.2

39.0

386.2

36.0

37.6

399.6

44.1

36.8

419.9

10

1.4

36.1

454.4

94

.3

46.3

373.1

31.2

29.3

1990 1995 2000 2001 2002 2003 2004 2005 2006 2007 2008 2012

447.9

10

3.7

53.0

2011

439.1

10

7.6

38.2

20102009

Z ur ic h G en eva B as el


22/3222

Facts and Figures 2012 | Passenger Flow

Passenger Flow

Total departing local passengers

Check-in 1 2,662,000

Check-in2

2,867

,000

Check-i

n3

2,537

,000

ACd3

,053,0

00

ACu5

,041,0

00

Bus gates

A50A59

Bus gates

A01A06

Bus gates

B01B10

Gates E

Gates A

Gates B/D

eck-in2

0

2,867

,

, ,

1

3

2

-

4

1211

10

9

5

6

7

8, ,

Schengen area

Non-Schengen area

Boarding pass control

ACd = Airside Center downstairs

ACu = Airside Center upstairs

1 2,417,000

2 2,501,000

3 505,000

4 3,043,000

5 647,000

6 694,000

7 574,000

8 5,023,000

9 539,000

10 1,617,000

11 2,156,000

12 380,520


23/3223

Facts and Figures 2012 | Environmental Data/Inrastructure o Zurich Airport

Environmental Data

2012 2011 2010 2009

Fuelling volumes

Kerosene (m3/a) 1,443,736 1,415,853 1,325,940 1,277,297

Avgas (m3/a) 322 388 358 428

Diesel (m3/a) 3,001 2,997 3,269 3,011

Petrol (m3/a) 495 569 442 509

Natural gas (kg) 141,153 106,879 65,468 32,633

De-icers (m3/a)

Aircrat de-icing (m3/a) 1,423 1,705 2,514 2,404

Surace de-icing uid (m3/a) 1,283 1,296 1,991 1,800

Surace de-icing solid (t/a) 0 3 0 2

Power (MWh/a)

Heat and electricity1) 306,843 293,665 316,742 305,471

Water2)

Fresh water consumption (m3/a) 551,386 542,711 530,372 527,548

Utilized groundwater (m3/a) 91,241 102,524 103,502 105,744

Utilized rainwater (m3/a) 11,707 9,997 10,807 11,757

1) Retroactive new calculation including losses rom electricity supplies to third parties2) Hydrological year 1 October 2010 to 30 September 2011

Inrastructure o Zurich Airport

Situation

Geographic situation 47 27 30 N, 08 32 53 E

Height above sea level 422 m (at the Airport Reerence Point)

Total area 880 ha (according to the ramework concession o the 5th construction stage)

Cantonal wildlie reserve 74 ha o the airport ground (o which 32 ha ens)

Runways and taxiways

The runways are designated according to their geographical orientation expressed in degrees o the compass.

Runway 16/34 3,700 m long, 60 m wide



Apron area 785,000 m2

Gates and stands

Gates scheduled and charter handling 64

Bus gates scheduled and charter handling 42

Open apron stands scheduled and charter handling 56

Open apron stands general aviation 78

Hangar stands general aviation 70

Skymetro

The Skymetro connects the Transer and Shopping area A to gates E. It is the most requented cable railway oSwitzerland.

Capacity 8,200 persons per hour and direction

Passengers 600,000700,000 per month

Length o line 1,138 m


24/3224

Facts and Figures 2012 | Landside Trac

Landside Trafc

Distance rom the town centre o Zurich: 9 km

Public transportation

Around 350 rail, 720 bus and 340 tram services provide direct connections to all areas o Switzerland and also

to neighbouring countries. Train services rom and to Zurich run every 10 minutes. The Glattalbahn tram services

10 and 12 link Zurich Airport to communities in the Glatt valley and Zurich city at 7.5 and 15 minute intervals

respectively. Every day around 60,000 people use the public transport inrastructure at Zurich Airport, around

10% o which are transerring between public transport services. With 16 platorms, the covered bus terminal is

the largest in Switzerland.

Direct train connections rom Zurich Airport

Private transportationZurich Airport is connected to the motorway network and possesses the largest parking inrastructure o all

Switzerland.

Parking spaces at Zurich Airport in total 17,100

Total parking spaces in multi-storey car parks (Flughaen Zrich AG) 11,700

Multi-storey car park P1 2,400





Outdoor parking spaces in total (Flughaen Zrich AG)

P40 600

P60 500

Further outdoor parking spaces 1,900

Parking spaces o other companies at Zurich Airport 2,400

Zug

Visp

Thun

Brig

Biel

Berne

Olten

Spiez

FrickBaden

Lucerne

Morges

Geneva

Buchloe

Constance

Lausanne

Fribourg

Memmingen

Solothurn

Neuchtel

BaselWinterthur

Lindau

Munich

Ziegelbrcke

Geneva Airport

Yverdon-les-Bains

Schaffhausen

BruggZurich Main Station St. Gallen

Bregenz

Wdenswil

Aarau

Amriswil

AndelfingenBassersdorf

DietikonEffretikon

FlawilFrauenfeld

Gossau (SG)Grenchen Sd

Herrliberg-FeldmeilenKreuzlingen

Ksnacht GoldbachKsnacht (ZH)

Neuhausen

Other direct train connections:

swissBOUNDARIES3D

/ Vector200 swisstopo

Source of Data:

Oensingen

Pfffikon (SZ)

RomanshornSt.Margrethen

ThalwilThayngen

UzwilWil

ZollikonZurich Enge

Zurich HardbrckeZurich Oerlikon

Zurich StadelhofenZurich Tiefenbrunnen

Zurich Wiedikon


25/3225

International Activities

In terms o its international activities, Flughaen Zrich

AG is ocusing its attention on the Indian and Latin

American markets, in which it already has a oothold.

Markets in Eastern Europe, the Middle East and South-

East Asia are also being analysed and relevant expan-

sion opportunities in suitable markets investigated. In

addition to the airport in the Indian city o Bangalore,

Flughaen Zrich AG is currently involved in the

operation o nine airports in Latin America.

Facts and Figures 2012 | International Activities

Passengers Passengers Passengers Passengers

Airport Location 2009 2010 2011 2012 Engagement

Bengaluru International Bengaluru, India 9.3 Mio. 11.8 Mio. 12.6 Mio. 11.9 Mio. 5% share, Operation and Management

Airport (BLR) Service Agreement

Aeropuerto International Bogot, Colombia 14.8 Mio. 18.6 Mio. 20.5 Mio. 22.4 Mio. Technical Service Agreement

El Dorado (BOG)

Curaao International Curaao 1.4 Mio. 1.4 Mio. 1.6 Mio. 1.7 Mio. 7.6% share (indirect), Operation and

Airport (CUR) Management Agreement

El Tepual (PMC) Puerto Montt, Chile 803,000 813,000 928,000 1.15 Mio. 16.6% share (indirect), Operation and

Management Agreement

Diego Aracena (IQQ) Iquique, Chile 855,000 1.07 Mio. 1.7 Mio. 49% share (indirect), Operation and


Cerro Moreno (ANF) Antoagasta, Chile 1.2 Mio. 1.3 Mio. 1.6 Mio. 49% share (indirect), Operation and


Aeropuerto Internacional Tegucigalpa, 421,000 429,000 528,000 581,000 Technical Service Agreement

Toncontn (TGU) Honduras

Ramn Villeda San Pedro Sula, 697,000 741,000 783,000 769,000 Technical Service Agreement

Morales (SAP) Honduras

Aeropuerto Internacional La Ceiba, Honduras 171,000 180,000 188,000 175,000 Technical Service Agreement

Goloson (LCE)

Juan Manuel Glvez Roatn, Honduras 172,000 214,000 247,000 248,000 Technical Service AgreementInternational Airport (RTB)

Curaao,O&M, Equity

Bogot, TSA

San Pedro Sula, TSA

Roatn, TSA

Tegucigalpa, TSA

La Ceiba, TSA

Antofagasta, O&M, Equity

Puerto Montt, O&M, Equity

Zurich, EquitySwitzerland

Chile

Brazil

India

Colombia

Iquique, O&M, Equity

Bangalore,O&M, Equity

Honduras Netherlands

Antilles


26/3226

Facts and Figures 2012 | Non-aviation Business

Non-aviation Business

Public area (landside)

Number o retail shops 53

Number o public restaurants 32

Passenger area (airside, ater boarding pass control)

Number o retail shops 62

Number o restaurants 18

Number o exchange oces 3

Number o tax reund oces 1

Non-aviation revenues (change versus previous year)

Revenue rom non-aviation operations rose by 8.2% to CHF 352.4 million and thus accounted or around 36% o

total revenue in the year under review. The average expenses per departing passenger amounted to CHF 39.40.

In 2012, revenue per outbound passenger saw a signicant year-on-year rise o CHF 2.30 to CHF 41.70. The

major contributing actors were the new duty-ree walk-through outlets in the Airside Center established at the

same time as the new security check building.

Source: Annual Report 2012, Flughaen Zrich AG

Service revenues

7.6% (+17.7%)Commercial and parking revenues

56.2% (+8.5%)

Revenue from

facility management

36.3% (+5.9%)

Parking revenues 19.0% (+1.9%)

Retail and duty-free 24.8% (+16.3%)

Food & Beverage 4.1% (+4.7%)

Other commercial revenues 3.5% (2.4%)

Advertising spaced and promotion 4.8% (+11.1%)


27/3227

Awards

FLUX golden transport hub

Jointly with VBG Verkehrsbetriebe Glattal AG, Zurich

Airport won the FLUX golden transport hub award.

This prize is presented annually to an outstanding

transport hub. Besides the architecture and design, the

jury also considered whether trains, buses and trams,

as well as shops and services, were easy to nd at the

hub.

The FLUX golden transport hub prize is sponsored

by PostBus Switzerland and the Swiss Public Transport

Association (VV).

World Travel Award

In recognition o its user-riendliness and consistently

high quality, Zurich Airport received the World Travel

Award as Europes Leading Airport or the ninth year

in succession. The World Travel Award has honoured

outstanding service providers in the travel and tourism

sector since 1993. The rankings are calculated rom

over 185,000 votes cast by tourism experts all over

the world.

Air Cargo Excellence Award

During the 2012 World Cargo Symposium o the Inter-

national Air Transport Association (IATA), Zurich

Airport was presented with the Air Cargo Excellence

Award or its reight handling services. The award hon-

ours the service and quality o cargo handling as well

as the price/perormance ratio, the inrastructure and

the service provided by the related agencies.

Facts and Figures 2012 | Awards


28/3228

Facts and Figures 2012 | History o Zurich Airport

History o Zurich Airport

04/2012 Start o the main construction phase or the Terminal

2 upgrade project

04/2012 Flughaen Zrich AG is granted planning consent or

its major project The Circle

01/2012 Launch o the airports iPhone app

12/2011 Opening o the new Dock B, the centralised security

check building (SCB) and the observation deck

11/2011 A resounding no to the block on urther devel-

opment o the airport with the rejection o the

municipalities initiative II and its counterproposal

07/2010 The night ight ban has been extended by one hour

03/2010 As Zurich Airport has been certied by the Federal

Oce o Civil Aviation (FOCA) or the Airbus A380,

Singapore Airlines has since 28 March been oper-

ating daily ights with the worlds largest passenger

aircrat between Singapore and Zurich

10/2009 Launch o construction work or the major Zurich

2010 project

04/2009 Implementation o the Schengen Agreement at

Zurich Airport. Strict segregation o Schengen and

non-Schengen passengers through the division oZurich Airport into a Schengen and non-Schengen

zone

10/2008 Opening o the new Bus gates B

08/2008 Opening o the Hotel Radisson SAS on the grounds

o Zurich Airport

06/2008 Zurich Airport celebrates its 60th anniversary

04/2008 Opening o the new Airport Shopping on the level o

Check in 3

11/2006 The new EU regulation concerning liquids carried

along in hand luggage on aircrat comes into efect in

Switzerland

10/2006 Start-up o the instrumental landing system, ILS, o

runway 28

10/2004 Start-up o the instrumental landing system, ILS, o

runway 34

09/2004 Opening o the Airside Center with 60 business

units, nishing the 5th constuction phase

09/2003 Opening o Dock E

03/2003 Opening o the new building section o Airport Shop-

ping and start o operation o check-in 3

06/2001 Unique (Flughaen Zrich AG) supersedes the can-

ton o Zurich as operator o the airport

04/2000 Flughaendirektion (FDZ) and Flughaen Immobilien-

gesellschat (FIG) are united in Flughaen Zrich AG.

The new airport enterprise is launched under the

brand Unique

08/1998 Zurich Airport celebrates its 50th anniversary

02/1997 The UVEK (ormerly EVED) grants the ramework

concession to Zurich Airport

04/1986 Start-up o the new control tower

11/1985 Opening o Dock A

06/1980 Opening o the SBB airport line

11/1975 Opening o Dock B

11/1972 Night ying restriction comes into efect

08/1953 Ocial opening o Zurich Airport

11/1948 The instrument approach runway is opened. From

this moment the entirety o civil aviation are handled

at the new airport

06/1948 The rst aircrat start and land on the west runway


29/32

1

3

6

7

2

5 4

Gates A

Train to/from Zurich

Drivewaydepartures/arrivals

Skymetro to Gates E

Cargo East

Cargo West

Train to/fromWinterthur/St. Gallen

A1/A20/A51Zurich/Berne/Basel/St. Gallen

A51 Blach/Schahausen

ZurichAirport

Cargo

Gates E

De-icing pad

Gas station

Gates B/D

Car parks

Werft(from the airport)

Werft(to the airport)

Arrival

Check-in

Coach

Hotel bus

Radisson Blu Hotel,

Zurich Airport

Railway

Regional bus

Rental car centre

Shopping

Taxi

Tramway

Valet parking

1 Prime Center 1

2 Prime Center 3

3 Oce Center

4 Operation Center 1




29


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