brochure - comarch bss suite [comarch’s strengths in bss]
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Comarch’s Strengths in BSS
Full Suite of organically Developed Products
Products within the Comarch BSS Suite have been designed and developed
in-house, meaning you can count on shorter delivery times, as well as
better quality and more secure deployment, when compared to products
from big vendors that arose as a result of mergers and acquisitions.
unified Data model and Central Product management
All BSS products are based on a unified data model for reference data
and product catalog. This provides you with a short time to market, while
facilitating system management and configuration.
large amounts of Data, exceptionally efficient Processing
engine
Mass and real-time, rule-based data processing are at the core of our
competences. This includes service agnostic and multi-industry rating,
charging and billing.
Customizable Business Process Flows
There are no limits to workflows and business processes, as they are
configured in the development or implementation process. You are able to
reconfigure business processes and workflows to suit your particular
needs.
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Comarch BSS Portfolio in brief
Comarch BSS Suite consists of a set of products which sup-port various domains:
Market/Sales with CRM, Self Care and Corporate Self Care
supporting interactions with any type of customer using
multiple channels and during the entire customer life cycle
Product Management with Central Product Manager inte-
grated with all BSS modules, which allows saving costs
and shortens time to market
Billing with Convergent Billing designed for mobile, fixed and
cable operators, supporting full convergence, any network
and any business model, and co-operating with additional
modules such as Billing Mediation and Active Mediation
Supplier/Partner Management with InterPartner Billing and
PRM which can be used for interconnect billing, revenue
sharing, roaming agreements and wholesale settlements
Service Control with comprehensive Policy Management
and AAA functionality
Application Integration Infrastructure with B2B gateway
for integration with partners, ESB for internal service bus
and configurable Business Process Management
Comarch BSS provides comprehensive tools for multiple de-partments and players, including:
Dealers, affiliates and retailers
CSR and direct sales
Account managers
Collection
Service center
Marketing departments
Billing managers
Finance departments
Product managers
Partner managers
A set of administrative tools for IT
Solutions based on Comarch products
Comarch solutions consist of multiple products, which can fully support you in numerous areas, and which are designed individually to suit your needs according to your particular business type.
The solution for MVNEs provides the platform for mobile
operators to support multiple MVNOs and the solution for
MVNOs provides a BSS platform for MVNOs and integration
with MNOs.
The solution for wholesale settlements streamlines the
activity of wholesale divisions in their most important business
areas. These include agreement management, buy & sell rate
management, billing, settlement and financial management,
reconciliation, business performance management, and
PRM.
The solution for cable operators / MSOs provides full sup-
port for triple- or quad-play operators, including convergent,
service-agnostic BSS products dedicated to delivering
multiple services over multiple networks and technologies.
The Comarch M2M Platform is a platform that can be added
to the existing MNO infrastructure. It supports operators with
tools for mass operations on SIM cards, integration with
inventory, a self service portal and B2B gateway.
The solution for ISPs and VoIP Operators is based on
a compact BSS/OSS/CRM with AAA, billing, customer manage-
ment and network management features typical for such
businesses.
The solution for Business Customer Domain Transformation
enables operators to offer consistent and multi-national
services to global companies, as efficiently as possible. It
provides optimization of the architecture, improvement of
operations, and many possibilities for cost savings in the
business customer domain.
The Cloud Service Management & Billing solution supports
cloud computing service providers (SaaS providers) with
business processes, billing, IT management, subscription and
data management, in both the private and public clouds.
The Bill Shock Prevention solution helps mobile operators
prevent their customers getting ‘bill shock’ over unexpected
charges. Designed in accordance with EU regulations.
The Prepaid Mobile Broadband Solution is a comprehensive
solution designed for MVNOs and mobile operators that want
to offer mobile broadband services with features such as
real-time credit control, policy management and bill shock
prevention.
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Selected Comarch customers using the Comarch BSS Suite
Europe:
6GMOBILE, The NetherlandsAuchan SA, France Bite, Latvia, LithuaniaBouygues Telecom, FranceDialog Telecom, PolandDTMS, GermanyGTS, Poland KPN, the NetherlandsMultimedia, Poland NASK, PolandNetia, PolandOnePhone Deutschland, Germany Polkomtel SA, PolandTelenor, Montenegro TPSA - Telekomunikacja Polska SA (FT Group), PolandVectra, PolandVistream, Germany
Comarch BSS Suite Map
Americas:
Belize Telemedia Limited, BelizeCable Internacional S.A. de C.V., MexicoCable Onda, PanamaCablevision De Saltillo, Mexico DIS, USAGrupo TVCable, Ecuador
Market/Sales
App
lication Integration Infrastructure
Product Management
Supplier/Partner
Service Control
Operational, Support & Readiness
Fulfillment Assurance Billing
CRM
Policy Management
AAA
Central Product Manager
PRM
Self Care Point of Sale Web Portal Corporate Self Care
Resource Management
Customer Management
CRM
Customer Order Management
Corporate Self Care
Self CareConvergent Billing
B2
B G
ateway
ESB
/ Integration
Bu
sB
usiness Process
Managem
ent & W
orkflow
InterPartner Billing
Active Mediation
Billing MediationMaster Resource Management
Voucher & Top-Up Management
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Existing Systems of the Operator
G/L
Individual / Business Customer
Inte
gra
tion
wit
h O
ther
Sys
tem
sIn
teg
rati
on w
ith
Par
tner
sS
upp
ort
for C
loud
Com
put
ing
Mul
ti-c
han
nel C
usto
mer
Ser
vice
Auto
mat
ion
for V
aroi
us
Dep
artm
ents
Com
pre
hen
sive
Too
ls fo
r Bac
k O
ffic
e an
d O
per
atio
nsAn
y N
etw
ork
Inte
gra
tion
Anty
Typ
e of
Cus
tom
er
Human Interaction
Order flow
Integration
Ordering Interface
Comarch BSS
Not BSS or 3rd party
SELL INTERACT COLLECT SUPPORT
ESB
/ In
teg
rati
on B
usDMS/Archive
Inventory
MNP
Payments
Printing
Data Warehouse
Serviceability check
Partners’ Systems
Policy ManagementActive MediationBilling Mediation BSS/OSS Integration
OSS, Service Catalog
Business Process Management & Workflow
Convergent Billing
Voucher & Top-Up Management
Master Resource ManagementPRM
B2B Gateway
Central Product Manager
Product Inventory
IP, IMS, NGN
Multi-Service Network
Fixed, Cable 2G, 3G, 4G
ITBilling Managers Partner ManagersMarketing Product Managers
Customer Order EstablishmentMass Market Sales Management –
Customer / Prospect Data AcquisitionChannel Sales Management | Sales
Force Automation | CTISales Portals – Internal Sales Portals |
Indirect Sales PortalsCorporate Sales Management |
Customer Sales PortalsCustomer Self Empowered Fulfillment,
Assurance & BillingCustomer Contact Management,
Retention & LoyaltyCustomer Problem Management
Transactional Document ProductionReceivables Management
Billing Inquiry, Dispute & AdjustmentBill Format / Render
Product/Service RatingBilling Account Management
Collection ManagementBill Calculation
Online Charging
Product / Service Catalog ManagementProduct Lifecycle Management
Product Instances
Resource Lifecycle ManagementResource Inventory Management
Number Portability Processes
Voucher ManagementTop-Up Management
Vouchers Logistic
Billing Data MediationReal-Time Billing Mediation
(SS7, IP)
Network Congestion ControlQoS and Bandwidth
Management Policies per Subscriber
Fulfillment IntegrationFault and Service Assurance
Management
Partner ManagementAgreement Management
Security FrameworkInterfaces Exposure and Consumption
Campaign ManagementMass Market Sales Management
Customer Information ManagementCustomer Contact Management,
Retention & LoyaltyCustomer Service Representative
ToolboxCustomer QoS & SLA ManagementCustomer Problem Management
Case ManagementHierarchy Management (Corporate
Self Care)
Customer Service Representative Toolbox
Customer QoS & SLA ManagementCustomer Problem Management
Case Management
CRM
Self CarePoint of Sale Web Portal
Corporate Self Care
Cus
tom
er O
rder
Man
agem
ent
CSR, Direct CollectionAccount ManagerDealer, Affiliate, Retail
Service Center
Cus
tom
er O
rder
Orc
hes
trat
ion
Cus
tom
er O
rder
Dis
trib
utio
n
InterPartner Billing
Wholesale / Interconnect Billing – Product and Service Definition | Partners’
accounting | Partners Business Event Processing | Error Management | Mass
correction and Re-rating | Partner Invoice Management
Settlement Management – Partner Management – Revenue Sharing
| Agreement Definition | Direct & Indirect Settlement | Real-time Settlement |
Drill Down Reconciliation | Event Processing | Partner Payment Handling
Collection ManagementPayment Capture
Customer Service Representative Toolbox – CSR Billing – Payment
EBPP (Self Care)
Cloud Services
Finance
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Selected products
CRM for Telecoms
Modern and user-friendly customer relationship management
system for communication service providers (CSPs), helping
them to understand and effectively fulfill their customers’
needs
Increased automation of selling and marketing processes
Campaign management, contact management, sales
management
Order management, loyalty programs, single customer
view
Self Care and Corporate Self Care
Enables CSPs to reduce customer service costs and increase
customer satisfaction
Expansion into e-commerce and portal environment
Private and corporate customers
Web, Voice and USSD channels
Web Portal and Point of Sale
Easy to use PoS application
Integration with existing web portals
Convergent Billing
Rating, charging, billing and invoicing of any services offered
using custom defined business rules
Convergent, service-agnostic, real-time and batch billing
Support for wireless, fixed and cable networks
InterPartner Billing
Interconnect, revenue sharing, roaming and wholesale
settlements
Partner and contract management
Reconciliation
Routing optimization (LCR)
PRM
Managing relationships with partners and content
providers
Central Product Manager
Integral part of BSS Suite architecture
Managing offers and specifications in one place
Specification and offering management
Open interfaces for sales support
Recommendations and quotations
Sales network management
Product life cycle management
Active Mediation
Connects the network to the billing system
Enables real-time control of voice, data and content
services
Supports IP and SS7 protocols
Billing Mediation
Filtering and loading service usage data from network into
the billing system(s)
CDRs unification, conversion, de-duplication, flexible
configuration
Voucher & Top-Up Management
Voucher generation and logistics
Top-up management
Integration with IN and billing
Policy Management
Define and enforce bandwidth guarantees, priorities and
limits
Extend traditional flat rate tariff plans to customized, more
profitable services
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Reduce bill shock
Introduce time- and location-based charging
B2B Gateway
Allows IT system features to be exposed to third parties
Secure and easy integration with new partners and content
providers
AAA (Comarch 3arts)
Authentication, Authorization and Accounting
Various interfaces including RADIUS, DIAMETER and Web
Services
Flexible call flow configuration
Additional modules
Business Process Management & Workflow
Predefined set of business processes
Customizable business processes flows
Customer Order Management
Order tracking and orchestration
Integrated with BPM and ESB
Contains a logic of the orchestration and a set of custom
actions
Product Inventory
Repository of product instances for all BSS systems
Master Resource Management
Allows migration of BSS resources from financial/logistics
systems to more specialized systems
SIM, MSISDN and handset repository, resource history,
resource life cycle management, logistical support, number
management, number portability
ESB/Integration Bus
Enables SOA approach
Open interfaces and easier integrations
No black boxes
BSS/OSS Integration
Service activation and fulfillment integration
Fault and service assurance management
Integration with OSS Service Catalog and exposure to Product
Catalog Manager
About Comarch
Comarch is a global supplier of industry standard compliant
IT products and services for the telecommunication industry.
One of the company’s fundamental distinguishing features is
its focus on the flexibility and configurability of its solutions,
which are developed in-house and customized to suit the spe-
cific needs of its customers. Comarch solutions are business
driven, and they are evolving based on customer demand.
Since 1993, Comarch has accumulated a lot of experience and
knowledge in the fields of designing, implementing, and inte-
grating IT solutions. The company serves customers from four
continents, and this client base includes some of the market’s
largest players - such as T-Mobile Germany, T-Mobile Austria,
E-Plus Germany, Vodafone Germany, Telefónica O2 Germany
and Auchan Telecom France (MVNO). Comarch’s unique solu-
tions allow operators to provide the highest quality of service
to their customers, ensuring their satisfaction and continued
patronage. The loyalty of Comarch’s customers has always
been the strongest confirmation of the quality of its solutions
in the areas of billing and inter-partner settlements, as well as
the management of telecommunications networks and servic-
es. Comarch’s offer for the telecom industry is mainly aimed at
fixed and broadband operators, mobile operators, cable oper-
ators, wholesale departments, MVNOs, MVNEs, ISPs and VoIP
operators and satellite service providers.
More information is available at: telecoms.comarch.com.
Poland Bielsko-Biala, Wroclaw, Gdansk, Katowice, Krakow, Lodz, Lublin, Poznan, Warsaw
Austria Kirchbichl, WienBelgium BrusselsChina ShanghaiFinland EspooFrance Lille, Montbonnet-Saint Martin, Paris Germany Dresden,
Frankfurt/Main Düsseldorf MünchenPanama Panama City Russia MoscowSwitzerland BuchsUAE DubaiUkraine Kiev, Lviv USA ChicagoVietnam Ho Chi Minh City
Comarch Headquarters Al. Jana Pawla II 39 a 31-864 Krakow Poland phone: +48 12 64 61 000 fax: +48 12 64 61 100 e-mail: [email protected]
Comarch Inc. 10 W 35th Street Chicago, IL 60616 United States phone: 1-312-469-1100 fax: 1-312-469-1101 e-mail: [email protected]
Comarch AG Chemnitzer Str. 50 01187 Dresden Germany phone: +49 351 3201 3200 fax: +49 351 438 97 10 e-mail: [email protected]
WWW.COMARCH.COM
WWW.COMARCH.PL
WWW.COMARCH.DE
WWW.COMARCH.FR
Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court
for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts
to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406
Copyright © Comarch 2011. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch.
Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may make
improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarch
are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners.
EN 2011-01
Comarch is a leading Central European IT business solutions provider specializing in forging business relationships that maximize customer profitability while optimizing business and operational processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and applied to our software products. These products incorporate highly sophisticated IT solutions for businesses in all vertical sectors. Comarch has a multinational network of offices employing over 2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.
www.telecoms.comarch.com