broadband internet manual
TRANSCRIPT
Broadband Internet
User Manual
Version 2.0
Powered by WiMAX Technology
Thank you for choosing Dialog for your broadband connection.
Dialog is proud to bring you broadband internet connectivity
through truly world class Wi-Max technology. Our services are
delivered through high quality network equipment certified by
the Wi-Max forum.
Enjoy very very fast internet and hassle free connectivity to
internet at all times. Be ahead on the information super-highway.
Congratulations!
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Table of Contents
Subscriber benefit..................................................................................................4Product overview ..................................................................................................4Package details .....................................................................................................5Product features ...................................................................................................5System requirements ............................................................................................6Configurations ......................................................................................................7
Connecting PC/Router to Dialog WIMAX CPE....................................................7Setting up the WIMAX connection on a Windows XP installed PC without a router................................................................................................................8Setting up the WIMAX connection with a router.............................................11
Instructions for router configuration..........................................................11Configuring the TCP/IP on Windows XP installed PCs.................................12
Configuring your email client..........................................................................15Accessing the Webmail client.........................................................................18Web Space......................................................................................................19
Sub domain...............................................................................................19Uploading your website.............................................................................19
Basic troubleshooting..........................................................................................20Internet connection is not working.................................................................20Internet browsing speed is slow.....................................................................20Forgot the password.......................................................................................20Internet is working but cannot send and receive emails................................21
Contact us............................................................................................................22
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Subscriber benefit
High speed Broadband internet access with unlimited usage.
As WiMAX CPE provides Ethernet interface (10/100 BaseT), direct connection
can be provided to PC’s Network Interface Card without an additional
Broadband modem/router. Using a broadband router with a WAN Ethernet port,
the connection can be shared among more than one computer.
A Copper wire telephone line is not necessary, as this product is delivered
through a wireless technology called WiMAX.
In addition to Broadband internet connectivity, email boxes and web space are
provided as in-built services of the product.
Small and medium enterprise customers have the ability to run in-house
mail/web server with the static IP option.
Product overview
This product offers asymmetric broadband internet access, delivered through
WiMAX technology by providing an Ethernet interface to the customer end.
Connection to the internet is established using PPPoE (Point-to-Point Protocol
over Ethernet).In addition to this main service, there are predefined optional
services such as email boxes and web space which are available to cater to the
customer requirements. This product is available in four variants, namely
HomeNet/HomeNet Plus/OfficeNet and OfficeNet Plus.
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Package details
Package Name HomeNet HomeNet Plus
OfficeNet OfficeNet Plus
Services in-built
Down link -512kbpsUp link – 128kbpsDynamic IP01 email box
Down link -1MbpsUp link – 256kbpsDynamic IP02 email boxes
Down link -2MbpsUp link – 512kbpsDynamic IP05 email boxesWeb space
Down link -4MbpsUp link – 1MbpsStatic IP10 email boxesWeb space
Optional Services:
(at an additional monthly rental)
Web space √ √ Χ Χ
Extra 01 email box √ √ √ √
Extra 05 email boxes
√ √ √ √
Extra 10 email boxes
√ √ √ √
Static IP option Χ Χ √ Χ
DNS Hosting Χ Χ √ √
Product featuresLink SpeedMaximum link speeds supported are shown. The Customer has the ability to select the appropriate package for his internet requirement.
IP AddressDynamic IP is provided by default for all the packages except OfficeNet Plus for which static IP is provided by default. The Static IP option is provided as an optional service for OfficeNet. The Static IP option is useful for customers who need to run mail server/web server or any other application server within the LAN that needs accessibility through the internet.
Email BoxesEmail boxes are provided with the spam and virus protection. The size of an Email box is 10MB and provided in the format of <username>@dialoget.lk. End users can access their email boxes using web mail and any email client that supports POP3 and SMTP.
Web SpaceA web space of 10MB is provided based on a sub domain of dialognet.lk and the customer’s web address is in the format of www.<name>.dialognet.lk.Supported technologies – HTML,PHPCustomers can use a FTP client to upload the files to his web space
DNS Hosting
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This is available as an optional service for OfficeNet and OfficeNet Plus and an additional fixed monthly rental is charged irrespective of the number of domains hosted.
System Requirements
Operating Systems and applications:-
• Windows XP
• Windows 2003 server
• Windows Vista
• Internet Explorer 6 or higher version
• Mozilla Fire Fox 2 or higher version
Hardware:-
• Intel Pentium IV 2 GHz
• 512MB RAM or greater
• Hard Disk capacity 40GB
• Ethernet LAN Card (10/100BaseT) with TCP/IP support
• Broadband SOHO router with PPPoE support (If sharing with multiple PCs)
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Configurations
Connecting PC/Router to Dialog WIMAX CPE.
The LAN Ethernet interface on your PC/Router should connect to the
WIMAX CPE (RJ45) using a patch cord. Once this is done the, LEDs (known
as the Link Integrity LEDs) on your LAN Ethernet interface (normally at the
back of your PC/Router) would start to glow, indicating that the LAN
connectivity is up.
RJ45 Connector
RJ45 Ethernet Interface
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Setting up the WIMAX connection on a Windows XP installed PC without a router.
Connectivity Diagram
From the “Start” menu, select “Control Panel”. Double Click on “Network Connections”.
Select “File” menu and click “New Connection”. Then “New connection wizard” will appear.
Click “Next”, select “Connect to the internet” and click “Next”. Select “Set up my connection manually” and click “Next”. Select “Connect using a broadband connection that requires a user name and password” and click “Next”.
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Type “Dialog Broadband” for the ISP name and click “Next”.
Type your given user name (<user_name>@dialognet.lk) and password as mentioned below and click “Next”.
Select “Add a shortcut to this connection to my desktop” and click “Finish”.
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Right-click on the created “Dialog Broadband” Icon and then click “Properties”.
To get connected to the internet, double click the created icon on the desktop and click “Connect”.
To check the assigned IP address, double click the created icon on the desktop and click “Details” tab.
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Setting up the WIMAX connection with a router.
Connectivity Diagram
Instructions for router configuration
• Routing Type : PPPoE• Given user Name (<user_name>@dialognet.lk) and
password.• Enable NAT (Network Address Translation) on the router. • Enable or disable DHCP as you required.
Note:-To check the assigned IP address, login to the router interface and check the status.
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Configuring the TCP/IP on Windows XP installed PCs.
From the “Start” menu, select “Control Panel”. Double Click on “Network Connections”.
Right-click on the “Local Area Connection” Icon and then click “Properties”.
In the General tab, select “Internet Protocol (TCP/IP)”, and then click “Properties”.
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If you are running DHCP on the router:
• Under General tab, select the “Obtain an IP address automatically” and “Obtain DNS Server address automatically” options as shown in the screen below.
• Press OK to save and exit. This completes the setting and you are ready to access the Internet.
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If you are not running DHCP on the router:
• Under General tab, select the “Use the following IP address:” and specify the IP address, Subnet mask and the Default gateway which you are given. Note:
Assign the router’s LAN Ethernet IP address as the gateway.
• Select “Use the following DNS Server addresses:” and specify the Preferred and Alternate DNS server addresses as shown in the screen given below.
DNS Servers
Preferred DNS : 123.231.0.167Alternate DNS : 123.231.0.181
• Press OK to save and exit.
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Configuring your email client
For configuring email client such as Outlook Express, configure the following settings in your email client.
Open the Outlook Express client and click on “Tools”, then click on “Accounts”, this will open the “Internet Accounts” window.
In the “Internet Accounts” window click on the “Mail” tab and then click on “Add” button and click on “Mail” option.
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The “Internet Connection Wizard” will help you configure your email account. Through the “Email Server Names” window prompt enter the Incoming mail POP3 server address and Outgoing mail SMTP server address, as given below.
POP3 Server : pop3.dialognet.lkSMTP Server : smtp.dialognet.lk
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Click “Next” and specify your email user name and password.
Click “Next” and “Finish”, then “pop3.dialognet.lk” will be displayed on “Mail” tab.
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Accessing the Webmail client
Follow the instructions given below to access e-mail from anywhere via the internet using a web browser.
Open your web browser and follow the URL http://mail.dialognet.lk
Type you username and the password. Click “Login”.
Note:-Enter your email address as the username.Use dialognet as the default password.
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Web Space
Sub domainYour sub domain is created according to the name given by you in the following format.
www.<name>.dialognet.lk
Example:-
www.damian.dialognet.lk
Uploading your websiteYou can upload your website to your web partition created on the server, using a FTP client such as WS FTP, FileZilla etc.
FTP server name : - www.<name>.dialognet.lk
FTP Login name : - Login name is your account number.
Example:-
Domain name : - www.damian.dialognet.lkFTP Login name : - 297100001
FTP Password : - FTP password is initially set as your
login password.
Accessing your web site.Once you have uploaded your web site via FTP successfully, you ready to access your web site.
Open your internet browser and enter the URL as follows.
http://www.<name>.dialognet.lk
Example:- http://www.damian.dialognet.lk
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Basic troubleshooting
Internet connection is not working Check the power LED on your computer, WIMAX CPE and the
router. Check if the router/WIMAX CPE cables are connected properly to
your PC. (Refer the network diagrams in page 8 and 11.) Check the link integrity LED at the PC Ethernet Port. If it is
glowing, it is OK. Check if the PC Ethernet Port is enabled. Double click on Network Connections on the Control Panel.
Double click on the local area connection/Broadband connection and check the parameters on the properties. (Refer the sections on page 8 to 14.)
If you are still not able to browse, please call our 24 hour Technical Assistant Center.
Internet browsing speed is slowIf you feel that the speed you are experiencing is lower than what you have selected, check the following:-
Is your PC meeting the recommended requirements? Is your PC performing some heavy-duty activity like backup, virus
scan etc? Is there sufficient Hard disk space? Is the Temporary Internet File folder size too big? Check the bandwidth usage of the other computers on the LAN if
you are sharing the internet.
If none of these seems to be the problem, contact Technical Assistant Center.
Forgot the password If you forget your access or email passwords please contact the
Technical Assistant Center.
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Internet is working but cannot send and receive emails.
Please check your email client’s setting to verify whether it’s properly configured according to the section on page 15 to 17.
If everything is OK please do the following to check the mail server availability.
• Click Start > Run, type cmd and click OK. The command prompt will appear.
• To check whether the pop3 service is up, type telnet pop3.dialognet.lk 110 and press enter.
If the pop3 service is up you’ll get the following screen.
• To check whether the SMTP service is up, type telnet smtp.dialognet.lk 25 and press enter.
If the SMTP service is up you’ll get the following screen.
If none of these seems to be the problem, contact Technical Assistant Center.
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Contact usCustomer Service
Hotline: 011 7 100 100 VIP Hotline: 011 7 100 200
Email: [email protected], [email protected] , [email protected]
Billing
Hotline: + 94 11 7 100 100 Billing Fax: + 94 11 2678697 Billing email: [email protected]
General Office
Dialog Broadband Networks (Pvt) Ltd (PV 261)
No. 57, Dharmapla Mawatha, Colombo 03.
Sri Lanka
Tel: +94 11 7 100 100
Fax: + 94 11 7 100 703
www.dialogbroadband.com
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