broadband installation (fixed wireless) nc ii

COMPETENCY-BASED CURRICULUM

Sector:

INFORMATION AND COMMUNICATION TECHNOLOGYQualification:

FIXED WIRELESS BROADBAND INSTALLATION NC II

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

East Service Road, South Superhighway, Taguig City, Metro ManilaArticle I.

TABLE OF CONTENTS

Page

A.. COURSE DESIGN........................................................................................1-5

B. MODULES OF INSTRUCTION...................................................................6-59

BASIC COMPETENCIES...............................................................................6

o Participating in workplace communication …………………...............7-9

o Working in a team environment ………………...............................10-12

o Practicing career professionalism .……………..............................13-16

o Practicing occupational health and safety procedures ..................17-21

COMMON COMPETENCIES.......................................................................22

o Applying quality standards ............................................................23-25

o Performing computer operations....................................................26-31

CORE COMPETENCIES.............................................................................32

o Installing mast and accessories ....................................................33-38

o Installing and laying out cables......................................................39-46

o Installing and configuring CPE ......................................................47-55

o Rendering service excellence to customers ..................................56-59

COURSE DESIGN

COURSE TITLE : Fixed Wireless Broadband Installation NC II

NOMINAL DURATION : 96 Hours

COURSE DESCRIPTION :

This course is designed to enhance the knowledge, skills and attitudes of a trainee/student on core competencies such as; Install Mast and Accessories, Install and Lay Out Cables, Install and Configure CPE and Render Service Excellence to Customers in accordance with the industry standards. It includes common competencies such as; Use Hand Tools, Perform Mensuration and Calculation, Prepare and Interpret Technical Drawing, Apply Quality Standards.

It also includes basic competencies such as; Participate in Workplace Communication, Work in Team Environment, Practice Career Professionalism and Practice Occupational Health and Safety Procedures.

TRAINEE ENTRY REQUIREMENTS:

The trainees who wish to enter the course should possess the following requirements:

At least high school graduate with computer background Can communicate in oral and written language Can perform basic mathematical computations Must be physically and mentally fit to undergo training

This list does not include specific institutional requirements such as educational attainment, appropriate work experience and others that may be required from the trainees by the school or training center delivering the TVET program.

CBC Fixed Wireless Broadband Installation NC II - 1 -

COURSE STRUCTURE:

BASIC COMPETENCIES(18 hours)

Units of Competency

Module Title Learning OutcomesNominal Duration

1. Participate in workplace communication

1.1 Participating in workplace communication

1.1.1 Obtain and convey workplace information

1.1.2 Complete relevant work-related document

1.1.3 Participate in workplace meeting and discussion

4 hours

2. Work in a team environment

2.1 Working in a team environment

2.1.1 Describe and identify team role and responsibility

2.1.2 Describe work as a team member

4 hours

3. Practice career professionalism

3.1 Practicing career professionalism

3.1.1 Integrate personal objectives with organizational goals.

3.1.2 Set and meet work priorities.3.1.3 Maintain professional growth

and development.

4 hours

4. Practice occupational health and safety procedures

4.1 Practicing occupational health and safety procedure

4.1.1 Identify hazards and risks.4.1.2 Evaluate hazards and risks.4.1.3 Control hazards and risks.4.1.4 Maintain occupational health

and safety awareness.

6 hours

COMMON COMPETENCIES(18 hours)

Units of Competency


1. Apply quality standards

1.1Applying quality standards

1.1.1 Assess quality of received materials

1.1.2 Assess own work1.1.3 Engage in quality

improvement

8 hours

2. Perform computer operations

2.1 Performing computer operations

2.1.1 Plan and prepare for tasks to be undertaken

2.1.2 Input data into computer2.1.3 Access information using

computer2.1.4 Produce output/datd using

computer system2.1.5 Maintain computer

equipment and systems

10 hours


CORE COMPETENCIES(80 hours)

Units of Competency


1. Install Mast and Accessories

1.1. Installing Mast and Accessories

1.1.1. Read & interpret work instructions as per plan

1.1.2. Identify the tools, equipment, testing devices, & materials needed for installation

1.1.3. Identify the PPE & OHS policies & procedures required for the installation job

1.1.4. Install pole hardware, accessories and cable

1.1.5. Conduct final inspection of the installed pole hardware, accessories and cable

24 hours

2. Install and Lay Out Cables

2.1. Installing and Laying Out Cables

2.1.1. Prepare necessary tools, equipment, materials and personal protective equipment (PPE in line with job requirements.

2.1.2. Set-up cable lay out and installation equipment is set up in accordance with manufacturer's and job requirements

2.1.3. Assess support structure as safe for normal working conditions and sound for cable support

2.1.4. Secured cable permanently to support structure in accordance with standard installation procedures

28 hours

3. Install and Configure CPE

3.1. Installing and Configure CPE

3.1.1. Prepare cables and connectors in accordance with standard industry practices

3.1.2. Read and interpret installation plan as per job requirements

3.1.3. Install and configure Customer Premise Equipment (CPE)

3.1.4. Test and adjust CPE in accordance with the company’s installer manual

3.1.5. Demonstrated professionalism and

20 hours


Units of Competency


interpersonal skills in dealing with subscriber concerns

4. Render Service Excellence to Customers

4.1. Rendering Service Excellence to Customers

4.1.1. Determine and satisfy customers’ needs

4.1.2. Conduct effective & efficient customer interactions

4.1.3. Dealing with difficult & emotional customers

8 hours

ASSESSMENT METHODS (Institutional):

Observation in workplace Demonstration Oral questioning

METHODOLOGIES:

Lecture Discussion Demonstration Viewing multimedia Hands on practice


RESOURCES:

Recommended list of tools, equipment and materials required for a class size of 20 trainees for Fixed Wireless Broadband Installation NC II:

TOOLS EQUIPMENT MATERIALQty. Description Qty. Description Qty. Description

5 setsAdjustable wrench

5 setsComputer w/ NIC Card

10 pcs Roofmount bracket

5 sets Blade cutter 5 setsRadio antenna/modem

30 pcs Tex Screw , 3/16”

5 setsCombination Pliers

5 sets Internet Subscription 15 pcs Guy anchor

5 sets Compass 20 sets Tables and chairs 10 pcs Hose clamp, No. 16

5 setsDiagonal pliers

1 set Projector 1 pc. Whiteboard

5 sets RJ-45 crimper 1 pc. Whiteboard 20 pcs. RJ 45 connectors

5 setsExtension cord

20 sets Company manual

5 sets Flash light 5 sets Safety harness

5 setsStandard Screwdriver

5 sets Safety gloves

5 sets Hammer 5 sets Safety goggles

1 pcExtension Ladder

5 sets Level

5 setsLong nose pliers

5 setsCombination wrenches

5 sets Toolbox5 sets Vise grip

QUALIFICATION OF INSTRUCTORS/TRAINERS

Cable Television Installation NC IITrainer’s Qualification TQ II

Must be a holder of TESDA Fixed Wireless Broadband Installation NCII or equivalent

Must have completed Training Methodology II (TM II) course or equivalent * Must have at least 5-years relevant industry experience. Must be physically & mentally fit.

* Optional: Only when required by the hiring institution


Modules of Instructions – Basic

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes

required to obtain, interpret and convey information in response to workplace requirements.

NOMINAL DURATION : 4 hours

CERIFICATE LEVEL : NC II PREREQUISITE : Receive and Respond to Workplace Communication. (NC I)

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to: LO1. Obtain and convey workplace information

LO2. Complete relevant work related documents

LO3. Participate in workplace meeting and discussion


LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

ASSESSMENT CRITERIA:

1. Specific relevant information is accessed from appropriate sources.2. Effective questioning, active listening and speaking skills are used to gather and

convey information.3. Appropriate medium is used to transfer information and ideas.4. Appropriate non-verbal communication is used.5. Appropriate lines of communication with superiors and colleagues are identified

and followed.6. Defined workplace procedures for the location and storage of information are

used.7. Personal interaction is carried out clearly and concisely.

CONTENTS:

Parts of speech Sentence construction Effective communication

CONDITIONS:

The students/ trainees must be provided with the following: Writing materials (pen & paper) References (books) Manuals

METHODOLOGIES:

Group discussion Interaction Lecture Reportorial

ASSESSMENT METHODS:

Written test Practical/performance test Interview


LO2. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS


1. Team meetings are attended on time.2. Own opinions are clearly expressed and those of others are listened to without

interruption.3. Meeting inputs are consistent with the meeting purpose and established

protocols.4. Workplace interactions are conducted in a courteous manner appropriate to

cultural background and authority in the enterprise procedures.5. Questions about simple routine workplace procedures and matters concerning

conditions of employment are asked and responded.6. Meeting outcomes are interpreted and implemented.

CONTENTS:

Sentence construction Technical writing Recording information

CONDITIONS:

The students/trainees must be provided with the following:

Paper Pencils/ball pen References (books) Manuals

METHODOLOGIES:

Group discussions Interaction Lecture

ASSESSMENT METHODS:



LO3. COMPLETE RELEVANT WORK RELATED DOCUMENTS

ASSESSMENT CRTERIA:

1. Ranges of forms relating to conditions of employment are completed accurately and legibly.

2. Workplace data is recorded on standard workplace forms and documents.3. Basic mathematical processes are used for routine calculations.4. Errors in recording information on forms and documents are identified and

rectified.5. Reporting requirements to superior are completed according to enterprise

guidelines.

CONTENTS:

Basic mathematics Technical writing Types of forms

CONDITIONS:

The students/trainees must be provided with the following: Paper Pencils/ball pen Reference books Manuals

METHODOLOGIES:

Group discussion Interaction Lecture

ASSESSMENT METHODS:



UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT MODULE DESCRIPTION : This module covers the knowledge, skills, and attitudes

required to relate in a work based environment.

NOMINAL DURATION : 4 hours QUALIFICATION LEVEL : NC II


Upon completion of this module, the students/ trainees will be able to:

LO1. Describe and identify team role and responsibility in a team LO2. Describe work as a team


LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM


1. Role and objective of the team is identified.2. Team parameters, relationships and responsibilities are identified.3. Individual role and responsibilities within team environment are identified.4. Roles and responsibilities of other team members are identified and recognized.5. Reporting relationships within team and external to team are identified.

CONTENTS:

Team role Relationship and responsibilities Role and responsibilities with team environment Relationship within a team

CONDITIONS:

The students/ trainees must be provided with the following: Standard operating procedure (SOP) of workplace Job procedures Client/supplier instructions Quality standards Organizational or external personnel

METHODOLOGIES:

Group discussion/interaction Case studies Simulation

ASSESSMENT METHODS:

Written test Observation Simulation Role playing


LO2. WORK AS A TEAM MEMBER


1. Appropriate forms of communication and interactions are undertaken.2. Appropriate contributions to complement team activities and objectives were

made.3. Reporting using standard operating procedures followed.4. Development of team work plans based from role team is contributed.

CONTENTS:

Communication process Team structure/team roles Group planning and decision making

CONDITIONS:

The students/trainees must be provided with the following:

SOP of workplace Job procedures Organization or external personnel

METHODOLOGIES:

Group discussion/interaction Case studies Simulation

ASSESSMENT METHODS:

Observation of work activities Observation through simulation or role play Case studies and scenarios.


UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes in

promoting career growth and advancement, specifically to integrate personal objectives with organizational goals set and meet work priorities and maintain professional growth and development.

NOMINAL DURATION : 4 hours QUALIFICATION LEVEL : NC II


Upon completion of this module, the trainee/student must be able to: LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities LO3. Maintain professional growth and development


LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS


1. Personal growth and work plans towards improving the qualifications set for professionalism are evident.

2. Intra and interpersonal relationship in the course of managing oneself based on performance evaluation is maintained.

3. Commitment to the organization and its goal is demonstrated in the performance of duties.

4. Practice of appropriate personal hygiene is observed.5. Job targets within key result areas are attained.

CONTENTS:

Personal development-social aspects: intra and interpersonal development Organizational goals Personal hygiene and practices Code of ethics

CONDITIONS:

The students/ trainees must be provided with the following:

Workplace Code of ethics Organizational goals Hand outs and Personal development-social aspects CD’s, VHS tapes, transparencies

METHODOLOGIES:

Interactive -lecture Simulation Demonstration Self paced instruction

ASSESSMENT METHODS:

Role play Interview Written examination


LO2. SET AND MEET WORK PRIORITIES


1. Competing demands to achieve personal, team and organizational goals and objectives are prioritized.

2. Resources are utilized efficiently and effectively to manage work priorities and commitments.

3. Practices and economic use and maintenance of equipment and facilities are followed as per established procedures.

4. Job targets within key result areas are attained.

CONTENTS:

Organizational Key Result Areas (KRA) Work values and ethical standards Company policies on the use and maintenance of equipment

CONDITIONS:

The students/ trainees must be provided with the following Hand outs on

Organizational KRAWork values and ethicsCompany policies and standardsSample job targets

Learning guides CD’s, VHS tapes, transparencies

METHODOLOGIES:

Interactive lecture Group discussion Structured activity Demonstration

ASSESSMENT METHODS:

Role play Interview Written examination


LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT


1. Training and career opportunities relevant to the job requirements are identified and availed.

2. Licenses and/or certifications according to the requirements of the qualifications are acquired and maintained

3. Fundamental rights at work including gender sensitivity are manifested/ observed4. Training and career opportunities based on the requirements of industry are

completed and updated.

CONTENTS:

Qualification standards Gender and development (GAD) sensitivity Professionalism in the workplace List of professional licenses

CONDITIONS:

The students/trainees must be provided with the following

Quality standards GAD handouts CD’s, VHS tapes on professionalism in the workplace Professional licenses samples

METHODOLOGIES:

Interactive lecture Film viewing Role play/simulation Group discussion

ASSESSMENT METHODS:

Demonstration Interview Written examination Portfolio assessment


UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes required to comply with the regulatory and organizational requirements for occupational health and safety such as identifying, evaluating and maintaining occupational health and safety (OHS) awareness.


QUALIFICATION LEVEL : NC II


Upon completion of this module, the trainee/student must be able to: LO1. Identity hazards and risks LO2. Evaluate hazards and risks LO3. Control hazards and risks

LO4. Maintain occupational health and safety awareness


LO1. IDENTIFY HAZARDS AND RISKS


1. Workplace hazards and risks are identified and clearly explained.2. Hazards/risks and its corresponding indicators are identified in with the company

procedures.3. Contingency measures are recognized and established in accordance with

organizational procedures.

CONTENTS:

Hazards and risks identification and control Organizational safety and health protocol Threshold limit value (TLV) OHS indicators

CONDITIONS:

The students/ trainees must be provided with the following: Workplace Personal protective equipment (PPE) Learning guides Hand-outs

Organizational safety and health protocolOHS indicatorsThreshold limit valueHazards/risk identification and control

CD’s, VHS tapes, transparencies

METHODOLOGIES:

Interactive -lecture Simulation Symposium Group dynamics

ASSESSMENT METHODS:

Situation analysis Interview Practical examination Written examination


LO2. EVALUATE HAZARDS AND RISKS


1. Terms of maximum tolerable limits are identified based on threshold limit values (TLV)

2. Effects of hazards are determined.3. OHS issues and concerns are identified in accordance with workplace

requirements and relevant workplace OHS legislation.

CONTENTS:

TLV table Philippine OHS standards Effects of hazards in the workplace Ergonomics ECC Regulations

CONDITIONS:


Hand outs on

Philippine OHS standardsEffects of hazards in the workplaceErgonomicsECC regulations

TLV table CD’s, VHS tapes, transparencies

METHODOLOGIES:

Interactive lecture Situation analysis Symposium Film viewing Group dynamics

ASSESSMENT METHODS:

Interview Written examination Simulation


LO3. CONTROL HAZARDS AND RISKS


1. OHS procedures for controlling hazards and risk are strictly followed.2. Procedures in dealing with workplace accidents, fire and emergencies are

followed in accordance with the organization’s OHS policies.3. Personal protective equipment (PPE) is correctly used in accordance with

organization’s OHS procedures and practices.4. Procedures in providing appropriate assistance in the event of workplace

emergencies are identified in line with the established organizational protocol.

CONTENTS:

Safety regulationsClean air actElectrical and fire safety codeWaste managementDisaster preparedness and management

Contingency measures and procedures

CONDITIONS:

The students/trainees must be provided with the following: Hand outs on

Safety RegulationsClean air actElectrical and fire safety codeWaste managementDisaster preparedness and managementContingency measures and procedures

OHS personal records PPE CD’s, VHS tapes, transparencies

METHODOLOGIES:

Interactive lecture Symposium Film viewing Group dynamics Self-paced instruction

ASSESSMENT METHODS:

Written examination Interview Case/situation analysis Simulation


LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS


1. Procedures in emergency related drill are strictly followed in line with the established organization guidelines and procedures.

2. OHS personal records are filled up in accordance with workplace requirements.3. PPE are maintained in line with organization guidelines and procedures.

CONTENTS:

Operational health and safety procedure, practices and regulations Emergency-related drills and training

CONDITIONS:


Workplace PPE OHS personal records CD’s, VHS tapes, transparencies Health record

METHODOLOGIES:

Interactive lecture Simulation Symposium Film viewing Group dynamics

ASSESSMENT METHODS:

Demonstration Interview Written examination Portfolio assessment


Modules of Instructions – Common

UNIT OF COMPETENCY : APPLY QUALITY STANDARDS

MODULE TITLE : APPLYING QUALITY STANDARDS

MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and values needed to apply quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements.




Upon completion of this module, the trainee/student must be able to:

LO1. Assess quality of received materials

LO2. Assess own work

LO3. Engage in quality improvement


LO1. ASSESS QUALITY OF RECEIVED MATERIALS

ASSESMENT CRITERIA:

1. Work instruction obtained and work carried out in accordance with standard operating procedures.

2. Received materials checked against workplace standards and specifications.3. Faulty materials related to work are identified and isolated4. Faults and any identified causes recorded and or reported to the supervisor

concerned in accordance with workplace procedures5. Faulty materials are replaced in accordance with workplace procedures

CONTENTS:

Reading skills required to interpret work instruction Workplace standards and specifications Procedures in obtaining and carrying out work instructions Quality checking procedures Fault identification and reporting Safety and environmental aspects of production process Carry out work in accordance with policies and procedures

CONDITIONS:

Students/ trainees must be provided with the following:

Work instructions Manuals (Operation Manual of the company / Manufacturer’s Instruction / Service

Manual) Company / Workplace standards and specifications

METHODOLOGIES:

Lecture-demonstration Self-paced instruction Group discussion

ASSESSMENT METHODS:

Hands-on Direct observation Practical demonstration


LO2. ASSESS OWN WORK

ASSESMENT CRITERIA:

1. Documentation relative to quality within the company identified and used2. Completed work checked against workplace standards and specifications3. Errors are identified and isolated4. Information on the quality and other indicators of production procedures recorded

in accordance with workplace procedures5. In cases of deviation from specific quality standards, causes documented and

reported in accordance with the workplace’s standard operating procedures.

CONTENTS:

Communication skills needed to interpret and apply defined work procedures Identifying errors (deviation from customer and or organization requirements)

CONDITIONS:


Organization work procedures Manufacturer’s Instruction Manual Customer requirements Other forms

METHODOLOGIES:


ASSESSMENT METHODS:



LO3. ENGAGE IN QUALITY IMPROVEMENT

ASSESMENT CRITERIA:

1. Process improvement procedures participated in relative to workplace assignment

2. Work carried out in accordance with process improvement procedures3. Performance of operation or quality of product of service to ensure customer

satisfaction monitored

CONTENTS:

Relevant production processes, materials and products Safety and environmental aspects of production processes Critical thinking Quality improvement processes

CONDITIONS:


Organization work procedures Manufacturer’s Instruction Manual Customer requirements Other forms

METHODOLOGIES:


ASSESSMENT METHODS:



UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS

MODULE TITLE : PERFORMING COMPUTER OPERATIONS

MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and values needed to perform computer operations which include inputting, accessing, producing, and transferring data using the appropriate hardware and software.




Upon completion of this module, the trainee/student must be able to:

LO1. Plan and prepare for tasks to be taken / undertaken

LO2. Input data into computer

LO3. Access information using computer

LO4. Produce output/data using computer systems

LO5. Maintain computer equipment and systems


LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN


1. Requirements of tasks determined in accordance with the required output2. Appropriate hardware and software selected according to task assigned and

required outcome3. Task planned to ensure that OH and S guidelines and procedures followed4. Client-specific guidelines and procedures followed5. Required data security guidelines applied in accordance with existing procedures

CONTENTS:

Reading and comprehension skills required to interpret work instructions and to interpret basic user manuals

OH and S principles and responsibilities Main types of computers and basic features of different operating systems Main parts of a computer Storage devices and basic categories of memory Relevant types of software General security, privacy legislation and copyright

CONDITIONS:

Students/ trainees must be provided with the following: Equipment:

1 unit of computervoltage regulator / UPS

Learning Materials:Learning ManualsWork InstructionHand-outs

Supplies / Materials:Operating SystemApplication program

METHODOLOGIES:


ASSESSMENT METHODS:



LO2. INPUT DATA INTO COMPUTER


1. Data entered into the computer using appropriate program/application in accordance with company procedure

2. Accuracy of information checked and information saved in accordance with standard operating procedures

3. Inputted data stored in storage media according to requirements 4. Work performed within ergonomic guidelines

CONTENTS:

Relevant types of software Communication skills to identify lines of communication, request advice, follow

instructions and receive feedback Storage devices and basic categories of memory Basic ergonomics of keyboard and computer user

CONDITIONS:


Equipment:1 unit of computervoltage regulator / UPS



METHODOLOGIES:


ASSESSMENT METHODS:



LO3. ACCESS INFORMATION USING COMPUTER


1. Correct program/application selected based on job requirements2. Program/Application containing the information required accessed according to

company procedures3. Desktop icons correctly selected, opened and closed for navigation purposes4. Keyboard techniques carried out in line with OHS requirements for safe use of

keyboards

CONTENTS:

Relevant types of software Business Application System software Basic ergonomics of keyboard and computer user

CONDITIONS:




Supplies / Materials:Operating SystemApplication programDisks

METHODOLOGIES:


ASSESSMENT METHODS:



LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM


1. Entered data processed using appropriate software commands2. Data printed as required using computer hardware/peripheral devices in

accordance with standard operating procedures3. Files and data transferred between compatible systems using computer software,

hardware/peripheral devices in accordance with standard operating procedures

CONTENTS:

Relevant types of software Computer peripherals Storage devices and basic categories of memory

CONDITIONS:


Equipment:1 unit of computerprintervoltage regulator / UPS


Supplies / Materials:Operating SystemApplication programDisks

METHODOLOGIES:


ASSESSMENT METHODS:



LO5. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS


1. Procedures for ensuring security of data, including regular back-ups and virus checks implemented in accordance with standard operating procedures

2. Basic file maintenance procedures implemented in line with standard operating procedures

CONTENTS:

Security measures Anti-virus software/programs File Management

CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:



Modules of Instructions – Core

UNIT OF COMPETENCY : INSTALL MAST AND ACCESSORIES

MODULE TITLE : INSTALLING MAST AND ACCESSORIES

MODULE DESCRIPTION : This module is designed to enhance the knowledge, skills and attitude of the trainees in installing mast and accessories in accordance with the industry practice




Upon completion of this module the trainees/students must be able to:

LO1. Read & interpret work instructions as per plan

LO2. Identify the tools, equipment, testing devices, & materials needed for installation

LO3. Identify the PPE & OHS policies & procedures required for the installation job

LO4. Install mast and accessories

LO5. Conduct final inspection of the installed mast and accessories


LO1. READ & INTERPRET WORK INSTRUCTIONS AS PER PLAN


1. Communication skills to interpret work instructions are defined and demonstrated according to the established procedures

2. Work signs, symbols and conventions are defined and explained according to the set instructions

3. Work instructions are demonstrated as per plan

CONTENTS:

Effective Communication Skills Work Signs, Symbols and Conventions Work Instructions and Procedures

CONDITIONS:

The trainees/students must be provided with the following:

Effective communication materials Work signs, symbols and conventions manual Work instructions Learning elements

METHODOLOGIES:

Lecture Discussion Demonstration Viewing multimedia Hands on practice / simulation

ASSESSMENT METHODS:

Written exam Practical exam / demonstration Interview/oral questioning


LO2. IDENTIFY THE TOOLS, EQUIPMENT, TESTING DEVICES, & MATERIALS NEEDED FOR INSTALLATION


1. Materials needed for installation are identified and prepared according to the work instructions

2. Tools and equipment types are identified and demonstrated according to its uses and functions

3. Testing devices and instruments operations are demonstrated according to instruction manual

CONTENTS:

Types and Uses of tools, equipment and devices Proper use of tools and equipment Operation of testing devices and instruments Maintenance of tools, equipment of devices

CONDITION:

The trainees/students must be provided with tools, equipment and materialsIt may include but not limited to the following:

Tools and equipment: set of wrenches set of pliers extension ladder set of hammer set of ropes electric drill with different bits

of various sizesPPE:

body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch

Materials: set of guy grips/clips set of guy anchors/ribbons turnbuckle tie wrap sets of washer, bolts and nuts guy wire rubber cap machine bolts wall-mount brackets roof-mount bracket

METHODOLOGIES:


ASSESSMENT METHODS:



LO3. IDENTIFY THE PPE & OHS POLICIES & PROCEDURES REQUIRED FOR THE INSTALLATION JOB


1. Personal Protective Equipment (PPE) needed for installation are identified and prepared according to the work instructions

2. Use of PPE needed for installation are demonstrated according to the job requirements

3. Occupational and Health Safety (OHS) procedures are followed and demonstrated according to the installation requirements

CONTENTS:

Work Safety requirements Use of protective equipment and clothing Occupational Health and Safety Practices Electrical Safety Practices

CONDITION:


body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch safety cones/other collapsible signs OHS & PPE Materials/Manuals

METHODOLOGIES:


ASSESSMENT METHODS:



LO4. INSTALL MAST AND ACCESSORIES


1. Tools, equipment, clothing and safety requirements are identified and obtained for the installation.

2. Tools and equipment are checked to be in good working order and adjusted to manufacturers' specifications

3. Fixing structures and devices on mast are installed securely in accordance with company’s specifications

4. Identifier marks are placed on installed mast for identification5. Guy-wire assembly is installed and tensioned to required specifications 6. Problems encountered are referred to appropriate personnel as per standard

operating procedures (SOP).7. Installation and design amendments are reported/ documented in accordance

with job requirements

CONTENTS:

Safety Practices Work safety requirements Proper use of tools and equipment Materials, Tools and Equipment: Uses and Specifications Identification of appropriate tools, equipment; and devices Installation of mast and accessories Proper guy installation and tensioning Type and size of mast per given height Desirable work values and attitudes (cost conscious, safety conscious, quality

conscious, etc.) Work efficiently and systematically Proper handling, use and maintenance of tools and equipment Communicate effectively Interpretation of plans and symbols Documentation skills

CONDITION:


Tools and equipment: set of wrenches set of pliers extension ladder set of hammer set of ropes electric drill with different bits

of various sizes

PPE:

Materials: set of guy grips/clips set of guy anchors/ribbons turnbuckle tie wrap sets of washer, bolts and nuts guy wire rubber cap machine bolts wall-mount brackets roof-mount bracket


body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch

METHODOLOGIES:


ASSESSMENT METHODS:



LO5. CONDUCT FINAL INSPECTION OF THE INSTALLED MAST AND ACCESSORIES


1. Final inspections are undertaken to ensure that the installation conforms with technical requirements

2. Unplanned events or conditions are responded to in accordance with established procedures

3. Work site is cleaned and cleared of all debris and left safe in accordance with the company requirements

4. Report on job accomplishment of mast and accessories 5. installation are followed according to established procedures.

CONTENTS:

Work Safety requirements Application of 5S Hazardous and risk assessment mechanisms Documentation and report procedures

CONDITION:

Lay out plan Job Accomplishment Report form

METHODOLOGIES:


ASSESSMENT METHODS:



UNIT OF COMPETENCY : INSTALL AND LAYOUT CABLES

MODULE TITLE : INSTALLING AND LAYING OUT CABLES

MODULE DESCRIPTION : This module is designed to enhance the knowledge, skills and attitude of the trainees in installing and laying out cables such as UTP, FTP and grounding cables in accordance with the industry practice.





LO1. Prepare necessary tools, equipment, materials and personal protective equipment (PPE in line with job requirements.

LO2. Set-up cable lay out and installation equipment is set up in accordance with manufacturer's and job requirements

LO3. Assess support structure as safe for normal working conditions and sound for cable support

LO4. Secured cable permanently to support structure in accordance with standard installation procedures


LO1. PREPARE NECESSARY TOOLS, EQUIPMENT, MATERIALS AND PERSONAL PROTECTIVE EQUIPMENT (PPE IN LINE WITH JOB REQUIREMENTS


1. Materials needed for installation are identified and prepared according to the work instructions

2. Tools and equipment types are identified and demonstrated according to its uses and functions

3. Testing devices and instruments operations are demonstrated according to instruction manual

4. Personal protective equipment (PPE) are identified and prepared in line with job requirements

CONTENTS:

Work Signs, Symbols and Conventions Work safety requirements Personal Protective Equipment Identification and proper usage of tools, equipment; and devices Proper handling and maintenance of tools and equipment.

CONDITIONS:


May include but not limited to:Tools and Equipment:

hammers extension ladders (12 ft. length) adjustable wrench fixing brackets/clamps drill/electric drill tape linen/steel tape RJ45 crimper

Materials: UTP / FTP cables RJ45 connectors (shielded) RJ45 connectors (non-shielded grounding wire cable support grounding rod tie wrap terminal lug

PPE: body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch safety cones/traffic safety

devices


METHODOLOGIES:


ASSESSMENT METHODS:



LO2. CABLE LAY OUT AND INSTALLATION EQUIPMENT IS SET UP IN ACCORDANCE WITH MANUFACTURER'S AND JOB REQUIREMENTS


1. Cable lay out and installation requirements and constraints from plan and site inspection are identified as per job requirements

2. Cable lay out and installation equipment is set up in accordance with company and job requirements

3. Site is made safe and secure for cable installation4. Suitable protective clothing is selected and required safety devices are used

CONTENTS:

Work safety requirements Proper use of tools and equipment Interpreting plans and symbols Proper handling of CAT5e cables Wireless Broadband systems overview Map reading and identification of network symbols and diagrams Lay out and installation of CAT5e Desirable work values and attitudes (cost conscious, safety conscious, quality

conscious, etc.) Work efficiently and systematically

CONDITION:





PPE: body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch safety cones/traffic safety

devices

METHODOLOGIES:



ASSESSMENT METHODS:



LO3. ASSESS SUPPORT STRUCTURE AS SAFE FOR NORMAL WORKING CONDITIONS AND SOUND FOR CABLE SUPPORT


1. Cable route is checked for obstructions and are made clear using suitable methods and in coordination with authorities concerned.

2. Where necessary, obstructing cables, lines and pole attachments of other carriers are requested to be fixed or corrected to facilitate work of laying out and installing new cables

3. Cable support structure is assessed as safe and sound for normal working conditions according to job requirements

CONTENTS:

Electrical Safety Practices Work safety requirements Map reading and identification of network symbols and diagrams Cable Routes and obstructions Proper handling and installation of CAT5e cables Safe Installation of pole hardware and accessories

CONDITION:


body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch safety cones/other collapsible signs Assessment instrument

METHODOLOGIES:


ASSESSMENT METHODS:



LO4. SECURED CABLE PERMANENTLY TO SUPPORT STRUCTURE IN ACCORDANCE WITH STANDARD INSTALLATION PROCEDURES


1. Cable is secured permanently to support structure in accordance with standard installation procedures

2. Bending radius tolerance of cable is followed in accordance with the manufacturer’s recommendation

3. Problems encountered are referred to appropriate personnel as per standard operating procedures (SOP)

CONTENTS:

Electrical Safety Practices Work safety requirements Map reading and identification of network symbols and diagrams Cable Routes and obstructions Proper handling and installation of CAT5e cables Safe Installation of pole hardware and accessories

CONDITION:


body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch safety cones/other collapsible signs Assessment instrument



PPE: body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch safety cones/traffic safety devices


METHODOLOGIES:



ASSESSMENT METHODS:



UNIT OF COMPETENCY : INSTALL AND CONFIGURE CPE

MODULE TITLE : INSTALLING AND CONFIGURING CPE

MODULE DESCRIPTION : This module is designed to enhance the knowledge, skills and attitude of the trainees in installing and configuring Customer Premise Equipment (CPE)





LO1. Prepare cables and connectors in accordance with standard industry practices

LO2. Read and interpret installation plan as per job requirements

LO3. Install and configure Customer Premise Equipment (CPE)

LO4. Test and adjust CPE in accordance with the company’s installer manual

LO5. Demonstrated professionalism and interpersonal skills in dealing with subscriber concerns


LO1. PREPARE CABLES AND CONNECTORS IN ACCORDANCE WITH STANDARD INDUSTRY PRACTICES


1. Job order and other documentation are received and interpreted in accordance with enterprise procedures

2. Necessary tools, equipment, materials and personal protective equipment (PPE) are identified and prepared in line with job requirements.

CONTENTS:

Types of cables and connectors Types and Uses of tools, equipment; and devices Proper use of tools and equipment Personal Protective Equipment Principles of Base Transceiver Line of sight propagation Communication system overview

CONDITIONS:


cables and connectors Types and Uses of tools, equipment; and devices Personal Protective Equipment Base Transceiver Line of sight propagation Manual / Learning elements

METHODOLOGIES:


ASSESSMENT METHODS:



LO2. READ AND INTERPRET INSTALLATION PLAN AS PER JOB REQUIREMENTS


1. Communication skills to interpret installation plan are demonstrated according to the established procedures

2. Symbols and conventions are defined and explained according to standard3. Installation plan is read and interpreted as per job requirements

CONTENTS:

Effective Communication Skills Signs, Symbols and Conventions Installation Plan Interpretation Map reading and identification of network symbols and diagrams

CONDITIONS:


Effective communication materials Work signs, symbols and conventions manual Installation plan Learning elements

METHODOLOGIES


ASSESSMENT METHODS:



LO3. INSTALL AND CONFIGURE CUSTOMER PREMISE EQUIPMENT (CPE)


1. Use of PPE needed for installation are selected and demonstrated according to the job instructions/requirements

2. Radio antenna is installed in accordance with standard industry practices and following safety procedures

3. Verify line of sight (LOS) from customer premise towards nearest Base Transceiver Station (BTS)

4. CPE is installed in accordance with standard industry practices and ensuring safety procedures are followed.

5. Interconnecting cables are prepared and terminated between CPE and Equipment in accordance to installation manual

6. CPE is configured according to company’s application software.7. Problems encountered are referred to appropriate personnel as per standard

operating procedures (SOP).8. Occupational and Health Safety (OHS) practices are followed and demonstrated

according to the installation requirements9. Installation is properly documented according to SOP.

CONTENTS:

Occupational Health and Safety Practices Personal Protective Equipment Base Antenna Principles and Construction CPE Operation and Installation CPE Configuration Using Computer

CONDITION:


May include but not limited to:Tools:

RJ45 crimper Blade cutter Staple gun Set of plierss Set of screwdrivers Hand drill w/ bits Hammer Mallet compass Extension ladders (12 feet length)

Materials: cable tie sealant cable tag grounding wire (2.0mm, stranded) grounding rod (1/2” by 20” with

clamp) surge suppressor

Customer Premise Equipment: radio antenna

Equipment:

computer with NIC surge suppressor service vehicle

PPE: body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch / holster safety cones/traffic safety

devices

METHODOLOGIES:CBC Fixed Wireless Broadband Installation NC II - 50 -


ASSESSMENT METHODS:



LO4. TEST AND ADJUST CPE IN ACCORDANCE WITH THE COMPANY’S INSTALLER MANUAL


1. Use of PPE needed for testing and adjustment are selected and demonstrated 2. CPE are tested and adjusted in accordance with the company’s installers manual3. Test and adjustment are properly documented according to SOP.4. Problems encountered are referred to appropriate personnel as per standard

operating procedures (SOP).

CONTENTS:

Occupational Health and Safety Practices Personal Protective Equipment CPE Operation and Installation Test and Adjustment of CPE CPE Configuration Using Computer

CONDITION:






Equipment: CPE Radio Antenna computer with NIC service vehicle


devices


METHODOLOGIES:


ASSESSMENT METHODS:



LO5. DEMONSTRATED PROFESSIONALISM AND INTERPERSONAL SKILLS IN DEALING WITH SUBSCRIBER CONCERNS


1. Customer complaints on technical problems are received and scheduled for implementation.

2. Suspected area at fault is verified and specific device is pinpointed as per customer complaint.

3. Where applicable, immediate remedies are made to sustain normal operation.4. Job accomplishment is acknowledged and signed by each affected customer.5. Action taken are logged and documented in accordance with established

procedures.

CONTENTS:

Proper handling and scheduling of customer requests and service jobs Communicating effectively Working efficiently and systematically Documentation skills





Equipment: CPE Radio Antenna computer with NIC service vehicle


devices


METHODOLOGIES:


ASSESSMENT METHODS:



UNIT OF COMPETENCY : RENDER SERVICE EXCELLENCE TO CUSTOMERS

MODULE TITLE : RENDERING SERVICE EXCELLENCE TO CUSTOMERS

MODULE DESCRIPTION : This unit covers the knowledge, skills and attitude to conduct effective and efficient customer interactions





LO1. Determine and satisfy customers’ needs

LO2. Conduct effective & efficient customer interactions

LO3. Dealing with difficult & emotional customers


LO1. DETERMINE AND SATISFY CUSTOMERS’ NEEDS


1. Basic products and services catered to customers are identified2. Customer needs are responded promptly and handled with empathy3. Customer’s requests are addressed with clear, direct, accurate and timely

response.4. Details of request are established and basic remedies are used in accordance

with enterprise policy.

CONTENTS:

Basic products and services Effective Communication Skills Work Instructions and Procedures Work Instruction Interpretation Protocols for handling requests Process of handling customer inquiries Language for dealing with customer

CONDITIONS:


Effective communication materials Work instructions Learning elements

METHODOLOGIES:

Lecture Discussion Demonstration Viewing multimedia Hands on practice / Simulation

ASSESSMENT METHODS:

Written test Practical test/Demonstration Direct observation


LO2. CONDUCT EFFECTIVE & EFFICIENT CUSTOMER INTERACTIONS


1. Guidelines on proper customer interface is adhered in accordance with the client/customer needs

2. Interactive communication is used in accordance with customer relationship management

3. Customer’s inquiries/concerns are identified, responded and resolved4. Courtesy is provided to the customer in accordance with customer relationship

management5. Proper grooming is maintained at all times.

CONTENTS:

Interactive communication Effective Communication Skills Protocols for handling requests Process of handling customer inquiries Language for dealing with customer Customer relationship management

CONDITION:



METHODOLOGIES:


ASSESSMENT METHODS:

Written test Practical test/demonstration Direct observation


LO3. DEALING WITH DIFFICULT & EMOTIONAL CUSTOMERS


1. Nature and details of the complaint are established and appropriate actions are taken

2. Key principles and steps to retention in handling difficult customers is applied.3. Complaints are responded promptly and handled with empathy4. Customer’s complaints are addressed with clear, direct, accurate and timely

response.5. Details of complaints are established and basic remedies are used in accordance

with enterprise policy.6. Appropriate referral or hands-off procedures are implemented as required.7. Complicated concerns are referred to higher authority

CONTENTS:

Protocols for handling difficult or irate customers Process of handling customer inquiries Language for dealing with customer complaints Process of handing off customers to supervisors

CONDITION:



METHODOLOGIES:


ASSESSMENT METHODS:

Written test Practical test/demonstration Direct observation


What is Competency-Based Curriculum (CBC)

A competency-based curriculum is a framework or guide for the subsequent detailed development of competencies, associated methodologies, training and assessment resources.

The CBC specifies the outcomes which are consistent with the requirements of the workplace as agreed through the industry or community consultations.

CBC can be developed immediately when competency standards exist.

When competency standards do not exist, curriculum developers need to clearly define the learning outcomes to be attained. The standard of performance required must be appropriate to industry and occupational needs through the industry/enterprise or specified client group consultations.

These materials are available in both printed and electronic copies.

For more information please contact:Technical Education and Skills Development Authority (TESDA)Telephone Nos.: 893-8281, 817-4076 to 82 loc. 611, 630, 631 and 635 or visit our website: www.tesda.gov.ph or the TESDA Regional or Provincial Office nearest you.

http://www.tesda.gov.ph/

broadband installation (fixed wireless) nc ii

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hours common competencies

team member4 hours

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