Brian N. Simon 6268 Skysail Rd. Fort Worth, TX 76179 ▪ (954) 871-9544 ▪ b_nsimon1@hotmail.com

SUMMARYDedicated individual with exceptional problem solving, technical and analytical skills looking to secure a Network Technician position in a reputed organization that can offer me immense opportunities to contribute my skills and knowledge of installing and maintaining computer network systems and contribute in maximum uptime in the productivity of the company.

QUALIFICATIONS*Excellent documentation and communication skills*Exceptional versatility and adaptability *Dedication and drive as a hard-working individual *Ability to manage multiple tasks in a pressured environment*Ability to adapt to new technologies

COMPUTER SKILLS* Rebuild and repair computer desktops, laptops, printers and scanners* Computer networking, network security, cabling, troubleshoots, updates, and Installations* Basic configuration of routers, Switches and Servers* Understanding of SNMP, FTP, SMTP, HTTP, Cloud Computing* Understanding of storage principles including RAID technology and operating system disk management* Active Directory services, DHCP, DNS, WINS, FTP* VMWare virtual center 5.1, vSphere, vCloud, vCenter, vMotion* Spreadsheets, Databases, faxes, Exchange 2010-2013, Server 2008/2012, Linux/Ubuntu* Basic knowledge of webhosting, WebSphere, cPanel, MS SQL, php, Perl, joomla, IIS

IT CERTIFICATIONS* CompTia Network +

EDUCATIONBarry University, Miami, Fl 2009-2011Bachelors of Science Information Technology

Keiser University, Ft. Lauderdale FLAssociates of Science Information Technology 2007-2009

WORK EXPERIENCE 01/2016 - Current

Rackspace, Grapevine, TXData Center Technician• Utilization of monitoring software and ticketing systems to provide customer support • Design, deploy and maintain x86-based hardware components including, Dell Power Edge 2850/2950, DL380, Gen 9, WCS blade servers, HP DL380, BL460c, Cisco UCS BL200, and C240• Clear understanding of storage principles including RAID technology and operating system disk management• Install and cable storage NAS enclosures

• knowledge and support of server operating systems to include Microsoft Windows, Redhat Linux and Ubuntu Linux as well as an understanding of VMware ESX server• Identify and solve network connectivity and performance issues.• Network security, anti-virus, updates and installations• Setup and reserve network infrastructure for incoming devices • Configure and support network devices, hardware including switches, firewalls and load-balancers• Reserve and setup network infrastructure within DC for customers• Customer configuration maintenance; including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required• Provide remote desktop support for end users through RDP, Dell Open Manage, DRAC, HP ILO, and HPE OneView• Research, troubleshoot, document and deploy firmware and upgrades on WCS blade servers and Cisco UCS blade enclosures • Add and replace drives on EMC/VNX systems• Install and troubleshoot copper and fiber cabling utilizing Fluke and JDSU testers. • Provide technical communication relating to customer configurations and projects• Understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems• Responsible for adhering to company security policies and procedures, including health and safety, and local governing requirements as directed• Experience working with both managed and self managed customers within the Data Center• Work with Inventory team to order and document parts incoming/outgoing within the Data Center• Serve as the primary technical escalation point for all DCOPS Technician II personnel• Assist with the on boarding and training of new DCOPS personnel within the team• Responsible for executing and maintaining meticulous 5S and housekeeping practices

ATOS IT Solutions, Cheyenne Wyoming 11/2014-12/2015Data Center Lead Technician • Perform ticket management and network monitoring via MSasset, Microsoft Network Monitor, HPE OneView Nagios, and Wireshark• Document and analyze findings and possible impacts to proposed changes and/or releases in order to identify impediments before they become a problem• Demonstrate attention to detail, customer service, oral/email communication and problem solving by utilizing monitoring software to monitor networks and devices, MS outlook 2013/Skype for email communications, and troubleshooting techniques to resolve system issues.• Apply analytical processes to plan, design or implement new or improved systems to meet business needs• Assist in various vendor projects and assignments to deploy midrange servers, blades, and enclosures into the data center.• Familiar with Cisco systems, Junipers, EMC, VMax, SANS, NAS, Azure, WCS blades• Assist EMC team with deploying EMC Storage devices into the DC • Perform hand support on EMC storage devices when necessary • Install and troubleshoot copper and fiber cabling utilizing Fluke and JDSU testers. • Reserve and setup network infrastructure within DC for customers• Software Deployment technologies (Altiris, Ghost, repackaging tools and remote imaging• Customer configuration maintenances; including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required• Works hand in hand with project managers, engineers, administrators, and customers to deliver projects on time• Provide remote desktop support for end users through RDP, Dell Open Manage, DRAC, HP ILO, and HP Openview• Design, deploy and maintain x86-based hardware components including, Dell Power Edge 2850/2950, DL380, Gen 9, WCS blade servers, HP C7000, HP DL380, BL460c, Cisco UCS BL200, and C240• Troubleshoot copper and fiber cabling to include the initial installation testing as well as troubleshooting connectivity issues with previously deployed copper and fiber cabling

• General understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems• Responsible for adhering to company security policies and procedures, including health and safety, and local governing requirements as directed• Serve as the primary technical escalation point for shift• Assist with the on boarding and training of new DCOPS personnel within the team• Provide troubleshooting support for servers, infrastructure and network devices • Diagnose and repair server errors, infrastructure issues and network connectivity problems • Install/upgrade/replace server, device or network components, (switches, routers, firewalls) • Installation/Decommission of Equipment, Cabinets, Cabling, and servers• Involvement in project work (installations, imaging design, upgrades, re-homes) • Perform server administrative tasks, Active Directory, virtualization• Perform network cable installation and removal to support infrastructure needs • Update and edit documents into SharePoint• Participate in network and systems design• Defend against unauthorized access to systems network and data • Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat• Monitors and tracks controlled access programs to ensure implementation and viability of appropriate systems security policies • Network security, anti-virus, updates and installations• Perform server/hardware maintenance (HP, Cisco, IBM, Dell, Brocade, Juniper, WCS,) • Perform inventory maintenance for information management support  • Perform tape swaps and rack maintenance as assigned  • Perform server Operating System and application imaging/installation  • Verify, reserve and provision network resources  • Perform system firmware and ROM maintenance  • Perform tape backup maintenance/ System backups( Avamar)  • Participate in team meetings and able to work flexible schedules

Greenhouse Data, Cheyenne Wyoming 06/2014-12/2014Data Center NOC Technician• Perform tasks within a collaborative team environment • Utilization of monitoring software and ticketing systems to provide customer support via, Nagios, CORE, Open Manage, Trend Micro and Wireshark• Monitors and tracks controlled access programs to ensure implementation and viability of appropriate systems security policies• Demonstrate attention to detail, customer service, oral/email communication and problem solving by utilizing monitoring software to monitor networks and devices, MS outlook 2013/Skype for email communications, and troubleshooting techniques to resolve system issues.• Document and analyze findings and possible impacts to proposed changes and/or releases in order to identify impediments before they become a problem• Apply analytical processes to plan, design or implement new or improved systems to meet business needs• Defend against unauthorized access to systems network and data • Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat• Update and edit documents into SharePoint• Ensure the reliable and efficient operation of an IT helpdesk/Data Center• Verify approved policies and procedures are followed for access control and re-certifications of user access to applications• knowledge and support of server operating systems to include Microsoft Windows, Redhat Linux and Ubuntu Linux as well as VMware ESX server• VMWare virtual center 5.1, vSphere, vCloud, vCenter, vMotion, Virtual SANs

• Familiar with Cisco systems, Junipers, EMC, VMax, BMC, SANS, NAS, WCS/UCS blades• Monitor, troubleshoot & repair networks, servers, and telecommunications • Linux Patching, installations and configurations, (Redhat, CentOS, Ubuntu, Solaris)• Resolve customer problems via phone, e-mail or ticket systems within SLA/escalation  • Install, repair, upgrade and replace computer hardware/software• Participate in team meetings and able to work flexible schedules

F2Onsite, Colorado Springs 01/2013-05/2014Systems Field Service Technician• Provide support and repairs for laptop, desktop, printer, scanner, and mobile devices  • Install/repair computer software, printers, POS and Xerox Systems• Support and maintain Dell and HP products• Consult with clients to schedule appointments and resolve technical issues

Broward Supervisor of Elections, Ft. Lauderdale, FL 10/2011-12/2013Computer Technician• Setup/ repair computer EVID and POS systems • Troubleshoot & resolve network connectivity and computer issues• Install, repair, upgrade and replace computer hardware/software• Resolve customer problems via phone, e-mail or ticket systems within SLA/escalation  • Document and analyze findings and possible impacts to proposed changes and/or releases in order to identify impediments before they become a problem