breckland training services booklet.pdf · whilst a regular schedule covers the more routine...
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Breckland Training ServicesDelivering skills and experience
O ur view is that some training companies think they are more important than the
people they are teaching. It’s all about their latest complicated model, structure,
method or template. At BTS, we play to your strengths and we do this by starting with
you and not a training manual.
Rather than pluck something off the shelf and hope that it sticks, we provide practical and useful
learning programs built around the core strengths and personality of your top performers, leaders
and ideal customers – and the culture of your business or organisation. Our training is simple
to understand, quick to use, and easy to recall because it is practical with the perfect blend of
theoretical models. Our programs are real-world, immersive and feel natural.
Here’s WHY we do it: We get out of bed in the morning to get real results from our learning programs. It’s easy to provide
‘training’. It’s much harder to change the behaviour of humans. That’s our passion! No training
company will work harder to understand your people. And no training programme will work harder to
improve their performance.
Here’s HOW we do it:Unlike traditional training, we don’t lock you into our system, or bend you to our rules. We are unique
in that we start with you. This makes your learning development much more bespoke – it looks and
feels culturally aligned. A rigid methodology can be a straight-jacket when solving specific problems,
so we prefer a flexible, ideas-led approach. With years of senior-level experience, our trainers can
focus a team’s natural strengths, fire their imaginations and ultimately change their behaviour.
Traditional training doesn’t encourage adults to naturally change, because it is a day or two of rather
boring training and not much else. Traditional training is more likely to be ‘off the shelf’ – featuring
a trainer who lacks real world experience. There will be 1-2 days of some rather dated slides, a lot
of ‘chalk and talk’, a future-dust-gatherer called a workbook, and not much learning going on at all.
Traditional training might get a temporary spike in performance, but it is quickly forgotten because
it hasn’t gone beyond skin-deep.
With BTS, real change takes place rather than simply ‘getting trained’.
Thanks for taking the time to read about us. We look forward to getting to know you
Richard Wills
Managing Director
Allow me to say something controversial... Training has lost its way!
Breckland Training Services • Delivering skills and experience
Breckland Training Services (BTS) was launched in 2013 to deliver primarily an external training and development service to the public sector.
Due to its continued success BTS is being developed into a local authority
trading company allowing it to trade with both the public and private sectors
across the country as well as in subject areas outside the normal scope of a
standard local authority training organisation.
The training on offer ranges from 1-2-1 coaching sessions to large team building
and/or management exercises. The training is aimed not just at the public sector
- it is wholly relevant to the private sector, however large or small (we currently
deliver 5 local authority management challenges per year across the country and
have recently developed them further to make them relevant across all sectors).
Whilst a regular schedule covers the more routine training courses we also
design, develop and deliver bespoke courses at either our facilities or, if that
is inconvenient, at yours!
Our fees are more than competitive. For example, our fees to deliver a bespoke
half-day workshop on your premises would start from as low as £795* (and that
would be for up to 12 delegates [depending on the training topic]). To attend
one of our half-day in-house sessions can be as low as £125 per person.
Get in touch with us today in person, by phone or by e-mail (or, if at an event,
fill in the enclosed information request form), and let us meet your future
training needs.
Phone: 01362 656282
Email: [email protected]
Twitter: @BreckTraining
Web: Breckland-Training.co.uk
*Excluding VAT (if applicable) and mileage/expenses.
About us
Breckland Training Services • Delivering skills and experience
FRANK
Management Challenge• Experience managing a council in a
shared services environment.
• Devise strategies, meet with
partnership organisations and
political figures and demonstrate
what it takes to transform the way
their council works.
• Enables delegates to be flexible
in changing circumstances.
• Learning outcomes include
analytical and problem solving skills,
presentation skills, negotiation skills,
rapport building techniques, team
work and communications skills.
Community Chest• Created to give your staff the
opportunity to gain crucial personal
effectiveness skills.
• Take on the role of a community
project team for the day.
• Pitch to politicians for a slice of
funding, devise strategies and
project plans, meet with trustees and
face the media.
• Learning outcomes include
Negotiation skills, presentation skills,
media interview skills and project
management skills.
Supermarket Sweep• A totally unique learning solution
which removes your people out
of their normal comfort zones
and places them into the world of
supermarket management!
• By tackling every day issues and
problems common to those of a
supermarket management team
your teams will be unwittingly
tackling and solving the same core
challenges that have been baffling
them for years.
• Learning outcomes include
negotiation skills, communication
skills and problem solving skills.
Secret Service• A unique customer service training
session that gets to the core of your
customer service challenges, quicker
than you’d expect.
• Act as mystery shoppers looking
at the surrounding competition
and gain an understanding of what
outstanding customer service is
– and isn’t.
• Be warned... our session takes an
interesting twist!
• Learning outcomes include customer
service skills, self-awareness skills
and team building.
Teamwork andSimulation Exercises
CONNIE
FRANK
Mission… Team Build• Designed to bring your workforce
together in a fun and healthy setting
with learning outcomes relevant to
any workplace.
• Individual team members must work
together to overcome a series of
tasks and challenges in order to be
victorious.
• Based on the pastime of treasure-
trailing, no GPS, sat nav, compass
or local knowledge is required!
• Teams will however need to use
creativity, strategic planning,
strategic thinking, time management
and team organisation (not forgetting
clear and open communications) in
order to succeed.
Breckland Training Services • Delivering skills and experience
Management and Leadership Masterclass (Entry Level and Advanced)• The “Setting the Standard”
programme offers four modules:
o Pre Programme Event
o People Management (Style)
o People Management (Practice)
o Managing the Work
• 6 full days, at a location of your
choice, spread across a 3 month
period.
Train The Trainer• Full day workshop.
• Essential for those who design
and deliver training or would like to
increase their professionalism in what
is often considered a challenging
aspect of work.
• Receive guidance on the structure
of a training session, tips and
techniques and through practical
application develop skills needed to
deliver your next training session.
Business Management
Introduction to Change and Change Management• The only constant in life is change!
• Dispel the myths and gain a broad
understanding of the change
process, the need for change
management and how to manage
resistance to change
• Look at some of the contemporary
issues surrounding change
management and then briefly discuss
some techniques for stimulating
innovation.
Health and Safety for Managers• Understand, and positively promote,
Health and Safety.
• Discover the correct way to
undertake a Risk Assessment.
• Be able to correctly apply Risk
Mitigation measures.
Introduction to Media Skills Training• Focussed primarily on the traditional
TV, radio and printed formats.
• Explore not only how to approach a
media interview but also discuss the
importance of relationship building
with journalists.
• Gain tips and techniques, many
learnt from experience, to overcome
the pitfalls associated with media
interaction (particularly live media).
Managing Social Media for Business Communications (Entry Level)• Half day workshop.
• If you are completely new to Social
Media and don’t know the difference
between a tweet or a post, a pin,
poke, circle or connection request,
then this is for you.
• You may even be a part time user
who needs to know about how
Facebook, Twitter, LinkedIn &
Google can be used.
• This workshop will give you a
great introduction to social media,
with an overview of each of the
main platforms & some great tips
and tricks; we’ll walk you through
registering with each one step-by-
step and give you the confidence to
get started.
Managing Social Media for Business Communications (Advanced Level)• Half day workshop.
• This hands on and highly interactive
session will show you how to achieve
social media success by building
your network, optimising your posts,
start getting noticed and monitor
trends.
Breckland Training Services • Delivering skills and experience
Assertiveness Training• Half day workshop.
• Being assertive can help us to
feel better about ourselves i.e.
improving self-esteem and personal
confidence.
• Remaining passive or becoming
aggressive can lead to feeling
inadequate, guilty or regretful.
• Provides you with the tools and
techniques that will help you to be
assertive in the workplace whilst
still maintaining the importance of
working as a team
Political Awareness• Half day workshop.
• Understand the politician’s
perspective, their nature and how to
build relationships.
• Can include interactive simulation
exercises if required.
Conflict Management• Half day, interactive workshop.
• Understand the triggers that cause
conflict and how to manage them.
• Discuss attitude and behavioural
cycles and how to best use
assertiveness in the face of conflict.
Effective Decision Making• Half day workshop.
• Many of those entrusted and
empowered to make decisions do
not commit a sufficient amount of
time or attention to the process.
• Understand a range of tips and
techniques to ensure you become
a more effective decision maker.
Effective Communication• Half day workshop.
• Improve the effectiveness of your
communication.
• Learn the skills you need to
communicate effectively, to
communicate your ideas clearly
and effectively, and understand
much more of the information that’s
conveyed to you.
Presentation / Public Speaking Skills• Full day workshop, including
practical assessment.
• Gain confidence and learn
techniques to become an engaging
and knowledgeable presenter
at internal/external meetings,
conferences, staff briefings, sales
presentations and events.
Personal Developmentand Customer Care
Introduction to Neuro-Linguistic Programming• ‘Neuro’ – refers to the mind, through
which our experiences are processed
via the five senses. ‘Linguistic’ –
means language through which our
experiences are given meaning.
‘Programming’ – this is the ability to
utilise our thoughts and words in the
most effective manner.
• NLP examines how the human mind
stores, retrieves, manages and
communicates information.
• Discover the communication
techniques that we believe can
enhance your skills and knowledge
in and out of the workplace.
Personal Developmentand Customer Care
Breckland Training Services • Delivering skills and experience
Our clients include...
“Fantastic…entertaining…informative”Cllr KM, King’s Lynn And West Norfolk Borough Council
“Perfectly delivered….thoroughly rewarding”NK, 1st Class HR
“…best simulation exercise ever…”CD, Local Government Association
“High energy…motivational…invigorating”CEO, Luton Borough Council
“…totally different…totally innovative”SE, Stockton-on-Tees Borough Council
“…new skills that are absolutely relevant to my role. Thank you”CH, Serco
Email: [email protected] Telephone: 01362 656282 • www.breckland-training.co.uk
Twitter: @BreckTraining • Facebook: BreckTraining