BRASIL 'S ECONOMICOPPORTUNITY

HOW YOUR BUSINESS WILL STAYAHEAD OF THE COMPETITION

CUSTOMER EXPERIENCE

LOYALTY PROGRAMS

Alex Malfitani fromAzul Linhas Aéreasspeaks on howsurprising your

customer can helpthem understand the

trade-off inexchanging

their information

Spend less money acquiringcustomers by keeping yourcurrent customers happy.

Embracing big data is the key toremaining competitive in a rapidly

changing world.

Adriano Araújo fromdunnhumby

discusses how to usebig data to

customize theshoppingexperience.

Customers are the center of yourbusiness- give them an experience

they'll never forget Daisy Souza of TAMLinhas Aéreasspeaks on

revolutionizing thecustomer

experience througha culture of service:

quality is in thesmallest details.

BIG DATA IMPLEMENTATION

EXPERTS ARE SPEAKING ATBRASIL'S CUSTOMER FESTIVAL TO

SHARE THEIR KNOWLEDGEWILL YOU JOIN THEM?

Visit www.terrapinn.com/brasilcustomer for more information

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