Branding standard training and orientation presentation v2

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  1. 1. Clients Standard Training & Orientation Guide, Procedures and Timelines Your guide to smooth operations BackCheckGroup.com All Rights Reserved
  2. 2. Clients Standard Training & Orientation Guide, Procedures and Timelines Your guide to smooth operations BackCheckGroup.com All Rights Reserved Immigrationverification.com employeesverification.com vendorverification.com professionalqualificationverification backgroundcheck365.com certify365.com crimecheck365.com risknews365.com riskmap
  3. 3. TABLE OF CONTENTS - AGENDA BackCheckGroup.com All Rights Reserved Introduction of Dedication Point of Contact from Operations team. The Business Background of RiskDiscovered On-boarding of client The process flow Mandatory requirements to initiate the checks Mode of receiving of checks documents Data Security and Compliance
  4. 4. TABLE OF CONTENTS CONTINUATION BackCheckGroup.com All Rights Reserved Checking of received documents by operations team Insufficient documents types and issues Diploma/Degree Mills Backgroundcheck365.com uploading/progress/reports Mandatory requirements for uploading the checks Tracking of cases/checks/reports in Clients account
  5. 5. DEDICATED POINT OF CONTACT FOR CLIENT BackCheckGroup.com All Rights Reserved Introduction of Global Operations Team Contact Details
  6. 6. BACKGROUND CHECK (PVT.) LIMITED THE HISTORY BackCheckGroup.com All Rights Reserved BackgroundCheck Private Limited (formerly DataFlow Pakistan Pvt. Ltd), is an ISO certified and Pakistans largest primary source verification provider operating since 2007. We verify thousands of applicants identify hundreds of red flags and contribute in saving Invaluable reputation of our esteemed clients. We are focused on fostering awareness about the risk and providing free and unique technology solution to make background verification process faster, more organized and hassle free.
  7. 7. BACKGROUND CHECK (PVT.) LIMITED INDUSTRY AFFILIATIONS BackCheckGroup.com All Rights Reserved NAPBS Founding Member APAC Region We are one of the 18 Founders of the APAC Chapter who promotes ethical business practices and compliance with appropriate legislation within the region. APAC Chapter foster awareness of issues related to consumer protection and privacy rights within the background screening industry.
  8. 8. BACKGROUND CHECK (PVT.) LIMITED INDUSTRY AFFILIATIONS BackCheckGroup.com All Rights Reserved Riskdiscovered is an ISO 9001:2008 certified, our systematic and process driven approach made us to get the certification, it helps us to support the company in ensuring we meet the needs of our customers, whilst delivering a consistent level of quality and satisfaction.
  9. 9. ON BOARDING OF CLIENT BackCheckGroup.com All Rights Reserved To get client on board we require Letter of Authorization and formal agreement.
  10. 10. ADDITION OF CLIENT ON BACKGROUNDCHECK PORTAL BackCheckGroup.com All Rights Reserved To get client on board we require Letter of Authorization and formal agreement. Backgroundcheck365 portal gives access to all its clients with a unique user id and password CLIENTCLIENT
  11. 11. THE PROCESS FLOW BackCheckGroup.com All Rights Reserved Client on board Training/Client briefing Documents received from client for verification Verification process starts at RiskDiscovered Follow up Initiation process Research on Issuing Authority Uploading of checks on Background check365.c om Verification received Report writing Quality Check Report sent to client How to begin once you sign up and what you need to know
  12. 12. MANDATORY REQUIREMENTS FOR CLIENTS BackCheckGroup.com All Rights Reserved Client should send cases with all mandatory requirement such as candidates consent and other supporting documents to ensure the case gets processed immediately.
  13. 13. RECEIVING OF CHECKS BackCheckGroup.com All Rights Reserved
  14. 14. DATA SECURITY AND COMPLIANCE BackCheckGroup.com All Rights Reserved All our Systems, Data Networks, Cloud Servers and Storage Devices are fully complaint with SOC and PCI DSS the highest industry standard followed by us safeguard our clients data with complete peace of mind SOC, SOC 2 Type II Compliance and SOC 3 Certification & Report Payment Card Industry Data Security Standard (PCI DSS) 128bit SSL implemented on our website
  15. 15. DATA SECURITY AND COMPLIANCE BackCheckGroup.com All Rights Reserved ISO 27001 about information and data security is in progress
  16. 16. EMPLOYEE DOCUMENTS BackCheckGroup.com All Rights Reserved Client sends the data as per the agreement for screening of employee preferably through defined process (above). It is necessary to provide copy of the CNIC and employee consent.
  17. 17. EMPLOYEE DOCUMENTS BackCheckGroup.com All Rights Reserved Operations team review for the required set of documents, if there is any insufficiency the check would be escalated and inform the client for sufficient documents as per the university/employer requirement.
  18. 18. THE INSUFFICIENCY!!! BackCheckGroup.com All Rights Reserved To guide you better some common type of insufficiencies are explained below: What do we mean by insufficient documents?Cropped documents Unreadable documents Academic document rejected by the institute Absence of supporting documents Incomplete information
  19. 19. THE INSUFFICIENCY!!! CONTINUED.. BackCheckGroup.com All Rights Reserved Cropped from bottom, C.O.E signatures are required Cropped from Top Unreadable copy of the degree Cropped and Unreadable Documents
  20. 20. THE INSUFFICIENCY!!! CONTINUED.. BackCheckGroup.com All Rights Reserved Blurred copy Roll # is not readable Clear copy of the certificate
  21. 21. The INSUFFICIENCY!!! CONTINUED.. BackCheckGroup.com All Rights Reserved Academic document rejected by the institute
  22. 22. The INSUFFICIENCY!!! CONTINUED.. BackCheckGroup.com All Rights Reserved Absence of supporting documents
  23. 23. The INSUFFICIENCY!!! CONTINUED.. BackCheckGroup.com All Rights Reserved Absence of supporting documents
  24. 24. The INSUFFICIENCY!!! CONTINUED.. BackCheckGroup.com All Rights Reserved Incomplete information Name of the contracting company is not mentioned in the form by candidate, Employee ID is missing too. Discrepancy in both tenures observed.
  25. 25. IDENTIFICATIOM OF DIPLOMA MILLS/DEGREE MILLS BackCheckGroup.com All Rights Reserved What is a Diploma Mill? 02 A diploma mill is a company that offers degrees for a flat fee in a short amount of time and requires little to no course work. Degrees awarded through diploma mills are not legitimate. The term "diploma mill" originally denotes an institution providing diplomas on an intensive and profit-making basis, like a .More broadly, it describes any institution that offers qualifications which are not accredited and/or are not based on proper academic assessment. While the terms "degree mill" and "diploma mill" are commonly used interchangeably, within the academic community a distinction is sometimes drawn. 01
  26. 26. UNIVERSITY DESK REPORT BackCheckGroup.com All Rights Reserved Diploma Mill report looks like: UDR-American International University UDR-The International University UDR-Newports University USA
  27. 27. UNIVERSITY DESK REPORT BackCheckGroup.com All Rights Reserved Diploma Mill report looks like:
  28. 28. UNIVERSITY DESK REPORT BackCheckGroup.com All Rights Reserved Diploma Mill report looks like:
  29. 29. EMPLOYEE DOCUMENTS BackCheckGroup.com All Rights Reserved
  30. 30. UPLOADING OF CHECKS BackCheckGroup.com All Rights Reserved 01 Open https://backgrou ndcheck365.co m/dashboard 02 Go to Case Add/Edit (below the picture) 03 Enter candidates information as per the document(S) received from client. 04 Select the client and click 'ADD CASE' 05 Once you will add the case, you can see the case in the list below, click the case you have recently added and insert the checks from 'ADD CHECKS' option as required by the client
  31. 31. UPLOADING OF CHECKS BackCheckGroup.com All Rights Reserved https://backgroundcheck365.com/dashboard/?action=dashboardSTEP 1
  32. 32. UPLOADING OF CHECKS BackCheckGroup.com All Rights Reserved https://backgroundcheck365.com/dashboard/?action=case&atype=add/edit STEP 2 Go to Case Add/Edit
  33. 33. UPLOADING OF CHECKS BackCheckGroup.com All Rights Reserved Enter candidates information as per the document(s) received from client.STEP 3
  34. 34. UPLOADING OF CHECKS BackCheckGroup.com All Rights Reserved Select Client from the Tab Company Name, and press Add Case on the rightSTEP 4
  35. 35. UPLOADING OF CHECKS BackCheckGroup.com All Rights Reserved Select Client from the Tab Company Name, and press Add Case on the rightSTEP 4
  36. 36. UPLOADING OF CHECKS BackCheckGroup.com All Rights Reserved Once the case has been added, this can be seen in the list below, click the case you have recently added and insert the checks from 'ADD CHECKS' option as required by the client. STEP 4
  37. 37. UPLOADING OF CHECKS BackCheckGroup.com All Rights Reserved Head of the Department or Manager assigns the Case(s)/Check(s) to the team for initiation on the portal. STEP 5
  38. 38. END TO END PROCESS - EDUCATION CHECK BackCheckGroup.com All Rights Reserved Receiving of Documents and Scrutiny Accreditation Check Institute Requirement Demand Draft Request Dispatching Verification Request
  39. 39. END TO END PROCESS - EDUCATION CHECK BackCheckGroup.com All Rights Reserved Follow-ups Receipt of Verification Report Writing Quality Checking Forward to the Client
  40. 40. UPLOADING OF CHECKS BackCheckGroup.com All Rights Reserved Receiving of Documents and Scrutiny Company Check Locate the contact details of the employer Contact the employer to confirm their process Emailing/ Dispatching Verification of Antecedents Request Follow-ups Receipt of Verification Report Writing Quality Checking Forward to The Client
  41. 41. CLIENTS END VIEW ON BACKGROUNDCHEK PORTAL BackCheckGroup.com All Rights Reserved How progress reflects on portal, what you can see, how you can track? There will be 3 phases for each check: initiated, follow-up and completed
  42. 42. CLIENTS END VIEW ON BACKGROUNDCHEK PORTAL THE DASHBOARD BackCheckGroup.com All Rights Reserved Here the overall progress of the cases will be shown i.e. How many cases were received from your end How many cases are in progress How many reports completed so far What was the ratio of the result, RED bar denotes Negative Reports AMBER bar denotes reports with discrepant records and GREEN means all information stands verified. The Dashboard
  43. 43. CLIENTS END VIEW ON BACKGROUNDCHEK PORTAL BackCheckGroup.com All Rights Reserved Progress on the basis of per month cases
  44. 44. CLIENTS END VIEW ON BACKGROUNDCHEK PORTAL BackCheckGroup.com All Rights Reserved Client can check the status of cases by filter the date range
  45. 45. REPORTS SENT TO CLIENTS ACCOUNT ON BACKGROUNDCHECK365 BackCheckGroup.com All Rights Reserved This check needs Clients attention Client can download the report by clicking on this icon
  46. 46. PROBLEMATIC CHECKS BackCheckGroup.com All Rights Reserved If check is insufficient it will be seen as problem check on the portal. This check needs Clients attention
  47. 47. CLIENT ACCOUNT ON BACKGROUNDCHECK365 BackCheckGroup.com All Rights Reserved In reporting tool you will see a drop down menu. EXPLORING THE MENU ON THE TOP Reporting tool option is the only option that you need, other options are disabled for time being as our IT Department is working on these functions and they will be live soon. From here you can download the status sheet in MS Excel format; you can sort your cases data wise, risk wise or component wise.
  48. 48. CLIENT ACCOUNT ON BACKGROUNDCHECK365 BackCheckGroup.com All Rights Reserved To search for specific candidate. Any insufficiency or additional requirement that our team needs from your end shall be addressed here. Reports completed & gone through QA process will be available under Ready for download option Downloaded option is similar to archive all the downloaded reports will be moved here. Cases that are being recently initiated and are in progress will be shown here. Any cases you may think you need to view again can be bookmarked and can be viewed under this option directly. This option will classify how many reports found VERIFIED CLEAR with no risk element at all. Discrepant results or cases with discrepancies will be categorized here as Medium Risk cases Number of cases found with high risk or negative checks will be shown under High Risk category.
  49. 49. GOOD TO KNOW BackCheckGroup.com All Rights Reserved TAT can be adversely affected by: Incomplete applicant information from client/candidate or if any query raised by the institute/employer to track the record. Unresponsiveness from outside parties. Court, employer or educational institution procedures in certain jurisdictions. Natural Disasters. Public Holidays. We always dependent on the issuing authorities although we do our best but still we cant push them, use any source or bribe any person to get verifications.
  50. 50. WEEKLY UPDATES BY EMAIL BY SUPPORT TEAM BackCheckGroup.com All Rights Reserved
  51. 51. GOOD TO KNOW!!! CONTINUED BackCheckGroup.com All Rights Reserved If check is insufficient it will be seen as problem check on the portal. Insufficient cases/checks will reflect on portal as problem check and TAT of such checks shall commence from the day requirement is met.
  52. 52. GOOD TO KNOW!!! CONTINUED BackCheckGroup.com All Rights Reserved If client wish to re-verify the document for any reason, the case will be treated as new request and will be re-charged. As per policy the checks will be closed in 45 days automatically if insufficiency or any delay in the process reach that age. Client must provide a point of contact that should be contacted in case there is any escalation required.
  53. 53. GOOD TO KNOW!!! CONTINUED BackCheckGroup.com All Rights Reserved When a requirement is raised for passport size photo a client should submit fresh passport size photo instead of photograph on CNIC.
  54. 54. MANDATORY REQUIREMENTS MEET OR NOT! BackCheckGroup.com All Rights Reserved Letter of Authorization /signed consent/ Documents to be verified ready or not Documents are clear and complete/ / Fresh passport size photos available / Copy of the CNIC, front and rear/
  55. 55. REQUIREMENTS TO RUN THE PORTAL FOR CLIENT BackCheckGroup.com All Rights Reserved Our portal works better on: Acrobat reader required to read the reports
  56. 56. QUERIES? BackCheckGroup.com All Rights Reserved zara@riskdiscovered.com Feel free to contact Zara Ali
  57. 57. QUERIES? BackCheckGroup.com All Rights Reserved zara@riskdiscovered.com Feel free to contact Zara Ali Immigrationverification.com employeesverification.com vendorverification.com professionalqualificationverification backgroundcheck365.com certify365.com crimecheck365.com risknews365.com riskmap