branches are dead, the future is social

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BRANCHES ARE DEAD the future is social

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Presentation from the European Banking Forum, March 2010. Audio file is also available. Download the speech I gave at the European Banking Forum here: http://thefinanser.co.uk/fsclub/2010/04/branches-are-dead-the-future-is-social.html and then watch the slide show.

TRANSCRIPT

Page 1: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

BRANCHES ARE DEAD

the future is social

Page 2: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Population of Earth: 6,676,120,288 Internet Users, Q2 2008: 1,463,632,361Internet Users, Q4 2000: 360,985,492Mobile Users, Q2 2008: 3, 352,237,974

Page 3: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Population of Earth: 6,676,120,288 Internet Users, Q2 2008: 1,463,632,361Internet Users, Q4 2000: 360,985,492Mobile Users, Q2 2008: 3, 352,237,974

Page 4: Branches are dead, the future is social

1969 1979

1989 1999

1959

2009

The times, they are changing

Page 5: Branches are dead, the future is social

1969 1979

1989 1999

1959

The times, they are changing

2009

Page 6: Branches are dead, the future is social

May 2009: 742m people worldwide access a social networking website

Facebook from 100 to 200 million users in less than eight months350 million+ users today

March 2009: YouTube reaches 100m monthly viewers

Twitter yearly growth rate: 1382%

Page 7: Branches are dead, the future is social
Page 8: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Banking is Different

• It’s Mashed Up

• It’s P2P

• It’s Social

• It’s Hybrid

• It’s Mobile

• It’s Mine

• It’s All About Data

• It’s Real-Time

• It’s Free

Agenda

Page 9: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

EvErything is EvErywhErE

Chris Skinner, www.thefinanser.com

Page 10: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 11: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 12: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 13: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 14: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 15: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

EvErything is changing

fastChris Skinner, www.thefinanser.com

Page 16: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 17: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

2002: Bought by eBay for $1.5 billion, with revenues at $200 million

2005: Revenues reach $1 billion

2008:

• Purchases made outside eBay > on eBay

• PayPal provides 28.2% of eBay revenue, up from 24.8% a year before.

2009:

Q1 revenues $645 million, up 11% YOY; Q2 $669 million, up 11% YOY; Q3 $688 million, up 15% YOY

Q4 2009: $796 million, up 28% YOY and transactions exceed $20 billion for first time

Q4 2008: 70 million active users, an increase of 23% year-over-year.

Q3 2009: 78 million, up 19% YOY

2009: Mobile transactions up from $24 million in 2008 to $140 million

2010: >$75 billion transactions, >$3 billion revenues, $1 billion profit

Page 18: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 19: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 20: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 21: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 22: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 23: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 24: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Microtransactions are the future

Page 25: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 26: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 27: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 28: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

EvErything is virtual

Chris Skinner, www.thefinanser.com

Page 29: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 30: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 31: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 32: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

EvErything is mobilE

Chris Skinner, www.thefinanser.com

Page 33: Branches are dead, the future is social
Page 34: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]://thefinanser.co.uk/fsclub/2009/01/mobile-payment-provider-infuriates-banks.html

M-PESAHow it works

Source: Olga Morawczynksi, CGAP, 2009

Page 35: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]://thefinanser.co.uk/fsclub/2009/03/jibun-bank-the-mobile-only-bank.html

Page 36: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 37: Branches are dead, the future is social

©Chris Skinner. All rights reserved. +44 790 586 2270 [email protected]

Page 38: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

EvErything is an app

Chris Skinner, www.thefinanser.com

Page 39: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 40: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

http://thefinanser.co.uk/fsclub/2008/07/bbva-the-first.html

Page 41: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Page 43: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

EvErything is data

Chris Skinner, www.thefinanser.com

Page 44: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Data is the greatest raw material of business, on a par with capital and labour.

“What we are seeing is the ability to have economies form around the data and that, to me, is the big change at a societal and even macroeconomic level.” Craig MundieHead of Research and Strategy Microsoft

Page 45: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Visa crunched through two years of customer records, or 73 billion transactions amounting to 36 terabytes of data, in 13 minutes by using clouds, compared to a month with traditional methods

Page 46: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

“Information about money has become almost as important as money itself .”Walter Wriston, CEO/Chair, 1967-1984

“Banking is just bits and bytes.”John Reed, CEO/Chair, 1984-1998

Page 47: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

EvErything is fast

Chris Skinner, www.thefinanser.com

Page 48: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

1.0 second (s)

0.01 (a hundredth) centisecond (cs) 0.001 (a thousandth) millisecond (ms) 0.000 001 (a millionth) microsecond (µs) 0.000 000 001 (a billionth) nanosecond (ns) 0.000 000 000 001 (a trillionth) picosecond (ps) 0.000 000 000 000 001 femtosecond (fs) 0.000 000 000 000 000 001 attosecond (as) 0.000 000 000 000 000 000 001 zeptosecond (zs)0.000 000 000 000 000 000 000 001 yoctosecond (ys)

How fast do you go?

Page 49: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

EvErything is frEE

Chris Skinner, www.thefinanser.com

Page 50: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

1975

Page 51: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

2000

Page 52: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Today

Page 53: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

2000

53

Mailing10,000 peopleTwice weekly

Brochures10,000+

Annual update

Meetings40 UK

8 Ireland6 CEE

Newsletter1,000 people daily

Text only WebsiteNon-interactiveCustom-build

$150,000

$100,000

$100,000

$300,000

$150,000

$800,000

Page 54: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Mailing10,000 peopleTwice weekly

Brochures10,000+

Annual update

Meetings40 UK

8 Ireland6 CEE

Newsletter1,000 people daily

Multimedia WebsiteNon-interactiveCustom-build

$150,000

$149

$10,000

Free

Gone

Today

Free

Page 55: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Banking is Different

• It’s Mashed Up

• It’s P2P

• It’s Social

• It’s Hybrid

• It’s Mobile

• It’s Mine

• It’s All About Data

• It’s Real-Time

• It’s Free

Agenda

Page 56: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

• Banking is now Mashed-Up in Real-Time

• A Mobile, Social Revolution = Mobile, Social Banking

• Specifically, because it’s Mobile, it’s 24*7 and Ubiquitous

• The Economics is Different

• Branches are less Worthwhile

• Much of Banking is Commoditized and Free

• New Revenue Models, including Banking Sponsored By ...

• New Partner Models, with Hybrid Banks

Summary

Page 57: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Really Useful Stuff• http://thefinanser.co.uk/fsclub/2009/04/a-directory-of-social-finance.html

Payments• http://thefinanser.co.uk/fsclub/payments/

Mobile Finance• http://thefinanser.co.uk/fsclub/mobile/

Social Finance• http://thefinanser.co.uk/fsclub/social_networking/

SEPA and the Payment Services Directive• http://thefinanser.co.uk/fsclub/sepa/

The Financial Services Club• http://www.fsclub.co.uk/

Further Reading

Page 58: Branches are dead, the future is social

©Chris Skinner +44 790 586 2270 [email protected]

Chris Skinner

www.fsclub.netwww.thefinanser.com

www.shapingtomorrow.com