bpr implementation in mahindra & mahindra
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1945 . & .
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Fear of downsizingSeveral jobs were combined into one
Management accepting the union demandevery timeLenient approach of management.Inflexibility of workersIdle time available to workers due tounorganized processes
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1990
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Focuses on customer requirementFormation of cross functional teams
Formation of 3 full-time teams-Horizon 1 improvement in existing products-Horizon 2 up gradation of existing products-Horizon 3 development of new products
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B etter inventory controlB etter sourcingB etter order distribution across plantsOnline availability of dataTransparency in processTransparency in accessing data
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6 -8 % 09 , 10-12%
2 6 .1% .32.9
18.9 % 901 6 0. 0.3
0.4 6 .
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