bppm compatibility matrix

BMC Software, Inc., Confidential

o

BMC ProactiveNet Compatibility

and Support Matrix

Supporting BMC ProactiveNet version 8.6.02

July 2011

BMC Software, Inc., Confidential 2

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BMC Software, Inc., Confidential

Contents

Installation requirements .....................................................................................2

BMC ProactiveNet Server .................................................................................. 2

BMC ProactiveNet Agent ................................................................................... 5

BMC ProactiveNet Administration Console ................................................... 10

BMC ProactiveNet Operations Console ......................................................... 10

Supported BMC ProactiveNet databases .................................................................. 11

Virtualization support ................................................................................................ 11

BMC ProactiveNet CMDB Extensions and BMC Impact Model Designer requirements ............................................................................................. 11

BMC Impact Event Adapters requirements ............................................................. 12

BMC Impact Integration Web Services Server requirements ................................. 13

Integration for BMC Remedy Service Desk requirements ...................................... 14

Supported integrations with other BMC products ........................................ 15

Supported integrations with third party products ........................................ 16

Compatibility matrix for BMC Performance Manager Portal and BMC Impact Integration Web Services .......................................................... 18

Hardware and operating system requirements for BMC ProactiveNet Performance Management Reporting ..................................... 19

Third-party product requirements and support ............................................ 19

Language enabled platforms .......................................................................... 20

Support lifecycle for BMC ProactiveNet ........................................................ 20


Installation requirements

The following sections list the minimum supported configuration for installation of the components

of BMC ProactiveNet Performance Management version 8.6.02.

Note: The recommendations mentioned in this guide support a typical setup. Configurations

and disk space may vary depending on the size and number of devices being monitored. For

more information, see the BMC ProactiveNet Performance and Scalability Guidelines.

BMC ProactiveNet Server

The BMC ProactiveNet Server can be installed only on the following operating systems:

-Microsoft Windows

-Sun Solaris 9 or 10

BMC ProactiveNet Server requirements for Microsoft Windows

Component Requirement Recommended

User Rights Administrative privileges

Supported versions of

Microsoft Windows

-Windows 2003 (64 bit)

Note: Windows 2003 (64 bit) is supported only for

users upgrading from BMC ProactiveNet version

8.5 to version 8.6.02.

-Windows 2008 (64 bit)

-Windows 2008, R2 (64 bit)

Note: For Microsoft Windows 2008 and later

versions, User Access Control must be disabled.

Memory 4 GB 8 GB

Hard disk space 8 GB 20 GB (without Oracle

installed)

For Oracle requirements, see

the Oracle documentation.

Processor configuration Intel Pentium III Intel

Pentium IV

Port availability The following ports should be available:

80, 443, 1851, 3084, 3115, 3182, 8005, 8008, 8009,

8093, 8080, 1099, 1100, 1828, 2638, 9149, 12123,

12124, 12126, 12130, 12134, 12141, 15000, and

45000

Pagefile 3 GB 4 GB


Primary interface Check for Network Interface Card (NIC) Yes

Free disk space on system

root

2 GB

BMC ProactiveNet Server requirements for Solaris


User rights root privileges

Platform SunTM UltraSPARC-10 or later

Supported versions of Sun Solaris Solaris 9 or 10

Memory 4 GB 8 GB

Hard disk space 9 GB 18 GB (without Oracle

installed)

For Oracle requirements, see

the Oracle documentation.

Port availability The following ports should be available in listen

mode:

80, 443, 1099, 1100, 1827, 1828, 1851, 2638, 3084,

3115, 8005, 8008, 8009, 8093, 9149, 12123, 12124,

12126, 12130, 12134, 12140, 12141, 15000, 45000

Swap space 3 GB 4 GB

Software disk space 4 GB 4 GB

Data disk space 5.5 GB 9 GB

Temporary disk space (/tmp) 200 MB with read/write privileges 200 MB

Display 256 colors (required for Administration Console)

File descriptor 1024 1024

Package required for graphs system SUNWmfrun Motif RunTime Kit

In addition to the requirements shown in the table above, you must also apply required Solaris patches

listed in the tables below for Solaris 9 and Solaris 10. You can download these patches from the Sun

Microsystems website. Patch requirements are frequently revised. For updated or additional patch

requirements, check www.bmc.com/support.


Required patches for Solaris 10

Patches Description

118822-30 Kernel

118833-36 Kernel Patch

118918-24 Solaris Crypto Framework Patch

119042-11 svccfg and svcprop Patch

119254-53 Install and Patch Utilities Patch

119254-70 SunOS 5.10: Install and Patch Utilities Patch

119578-30 FMA Patch

120011-14 SunOS 5.10: kernel patch

120272-25 SunOS 5.10: SMA patch

120900-04 libzonecfg Patch

121133-02 zones library and zones utility patch

1640-05 SunOS 5.10: zfs genesis patch

125503-02 SunOS 5.10: package-move-of-IP-objects patch

125547-02 SunOS 5.10: zoneadm indirect dependency patch

125555-06 SunOS 5.10: patch behavior patch

125891-01 SunOS 5.10: libc_psr_hwcap.so.1 patch

126540-02 SunOS 5.10: libumem library patch

126897-02 SunOS 5.10: Fault Manager Patch


127755-01 SunOS 5.10: Fault Manager patch


138217-01 SunOS 5.10: svccfg & svcprop patch

138866-03 SunOS 5.10: sharetab patch

125137-20 JavaSE 6: update 18 patch (equivalent to JDK 6u18), 64bit)

140796-01 SunOS 5.10: umountall patch

140860-01 SunOS 5.10: su patch

140899-01 SunOS 5.10: [ir].manifest patch


Required patches for Solaris 9

Patches Description

111711-17 32 bit Shared library patch for C++

111711-24 SunOS 5.9: 32 bit Shared library patch for C++

111712-17 64-bit Shared library patch for C++

111712-24 SunOS 5.9: 64-Bit Shared library patch for C++

112785-63 Xsun patch

112785-65 X11 6.6.1: Xsun patch

112963-32 Linker patch

112963-33 SunOS 5.9: linker Patch

113096-03 X11 6.6.1: OWconfig patch

113886-48 OpenGL Patch for Solaris (32 bit)

113886-49 OpenGL 1.3: OpenGL Patch for Solaris (32 bit)

113887-48 OpenGL Patch for Solaris (64 bit)

113887-49 OpenGL 1.3: OpenGL Patch for Solaris (64 bit)

125137-20 JavaSE 6: update 18 patch (equivalent to JDK 6u18, 64 bit)

BMC ProactiveNet Agent

The BMC ProactiveNet Agent can be installed on the following operating systems:

-Microsoft Windows

-Sun Solaris

-Red Hat Enterprise Linux

-SUSE Linux Enterprise Server

-AIX

-HP UX


BMC ProactiveNet Agent requirements for Microsoft Windows

Component Requirement

Platform Intel processor

Supported versions of Microsoft Windows - - Windows XP (32 bit and 64 bit)

- - Windows 2008 (32 bit and 64 bit)

- - Windows 2008, R2 (32 bit and 64 bit)

- - Windows 2003 (32 bit and 64 bit)

- - Windows 2003, R2 (32 bit and 64 bit)

- - Windows Vista (32 bit and 64 bit)

Memory 256 MB

Hard disk space 750 MB

RAM 4 GB

BMC ProactiveNet Agent requirements for UNIX-based operating

systems

Common requirements for all UNIX-based BMC ProactiveNet Agents

Component

Requirement

Hard disk space 900 MB

Software disk space 300 MB

Data disk space 100 MB

Temporary disk space (/tmp) 100 MB

File descriptor 1024

In addition to the requirements in the table above, you must also satisfy these requirements:

-The root partition should not be full

-Umask should be 022

-BMC recommends that the TCP Control Port be set to 1212


BMC ProactiveNet Agent requirements for Solaris

Component

Solaris X86 Solaris

Platform SunTM UltraSPARC-10 or later Intel X86 System

Operating system Solaris 9 or Solaris 10 Solaris 9 or Solaris 10

Memory 512 MB 512 MB

Swap space 1024 MB 1024 MB

In addition to the requirements in the table above, the following shared libraries must be available in

the /usr/lib directory of the computer where you will install the BMC ProactiveNet Agent:

-Soft Links: /usr/lib/libX11.so.4@

-Actual Library Files:

For Solaris:

usr/lib/libC.so.5

usr/pw/pronto/lib/librwtool.so.2

usr/lib/libkstat.so.1

usr/pw/pronto/lib/libresolv.so.2

usr/lib/libw.so.1

usr/lib/libc.so.1

usr/lib/libnsl.so.1

usr/lib/libsocket.so.1

usr/lib/libdl.so.1

usr/lib/libmp.so.2

usr/lib/libpthread.so.1

usr/lib/libthread.so.1

usr/platform/SUNW,Ultra-5_10/lib/libc_psr.so.1


For X86 Solaris:

usr/lib/libC.so.5

usr/pw/pronto/lib/librwtool.so.2

/usr/pw/pronto/lib/libCrun.so.1

/usr/lib/libkstat.so.1

/usr/pw/pronto/lib/libresolv.so.2

/usr/lib/libw.so.1

/usr/lib/libc.so.1

/usr/lib/libnsl.so.1

/usr/lib/libsocket.so.1

/usr/lib/libdl.so.1

/usr/lib/libmp.so.2

/usr/lib/libpthread.so.1

/usr/lib/libthread.so.1

/usr/lib/libmd5.so.1

/usr/lib/libscf.so.1

/usr/lib/libdoor.so.1

/usr//lib/libuutil.so.1

/usr/lib/libm.so.2

/usr/lib/libCrun.so.1

/usr/lib/libc.so.1

/usr/lib/libm.so.1


BMC ProactiveNet Agent requirements for Linux


Platform Linux

Supported versions of Linux Red Hat Enterprise Linux 4.x, 5.x

SUSE Linux versions 10 and 11

Memory 256 MB

Swap space 512 MB

In addition to the requirements in the table above, these shared libraries must be available in the /usr/lib

directory of the computer where you will install the Agent:

-Soft Links: /usr/lib/libstdc++-libc6.1-1.so.2@

-Actual Library Files:

/usr/lib/libstdc++-2-libc6.1-1-2.9.0.so

/lib/libm.so.6

lib/libc.so.6

/lib/ld-linux.so.2

BMC ProactiveNet Agent requirements for AIX


Platform RS 6000

Supported versions of AIX AIX 5.3 or 6.1

Memory 512 MB

Swap space 1024 MB


directory of the computer where you will install the BMC ProactiveNet Agent:

-/usr/lib/libcrypt.a

-/usr/lib/libc.a


BMC ProactiveNet Agent requirements for HP UX


Platform PA-RISC 2.0

Supported versions of HP UX HP-UX B.11, 11i, or 11iv2 11i

Note: BMC ProactiveNet Agent is not supported on Itanium

Memory 512 MB

Swap space 1024 MB


directory of the computer where you will install the BMC ProactiveNet Agent:

-/usr/lib/libCsup.2

-/usr/lib/libstream.2

-/usr/lib/libstd.2

BMC ProactiveNet Administration Console


Supported operating systems - Solaris 9 or 10

- Windows XP

- Windows 2008 (64 bit)

Windows 2008 R2 (64 bit)

RAM 512 MB

Disk space 500 MB free space

Display 1024x768

BMC ProactiveNet Operations Console


Supported resolution 1280*1024 1280*1024

Supported browsers - Microsoft Internet Explorer 7

- Microsoft Internet Explorer 8

- Mozilla Firefox 3.x

Microsoft Internet

Explorer 8

Adobe Flash Player version 10.0.x or later version 10.0.x or later

-Microsoft Windows Vista only supports Microsoft Internet Explorer, version 7.0.

-The BMC ProactiveNet online Help will not display on Mozilla FireFox 3.6.8 unless Java 1.6.0_14 is

installed.


Supported BMC ProactiveNet databases

BMC ProactiveNet runs on the following databases:

- Sybase Adaptive server Anywhere 11.0.1 (installed automatically when BMC ProactiveNet is

installed)

- Oracle version 11.2.0.2.0

Note: Oracle is supported on fresh installations of BMC ProactiveNet version 8.6.02 and not on

upgrades to BMC ProactiveNet version 8.6.02.

Virtualization Support

See BMC Softwares common support policy across all BMC products for virtualized platforms support at http://www.bmc.com/support/policy-for-virtualized-platforms.html.

Note: It is recommended to use the BMC PATROL Agent version 3.8.50 P01 and the VSM KM

version 2.9.60.03 with BMC ProactiveNet Server version 8.6.02 for virtualization monitoring.

BMC ProactiveNet CMDB Extensions and BMC Impact Model

Designer requirements

BMC Impact Model Designer is installed with BMC ProactiveNet CMDB Extensions.

The table below lists the requirements to install and use BMC ProactiveNet CMDB Extensions and

BMC Impact Model Designer.


Supported operating systems - Microsoft Windows Server 2008 R2 (64 bit)

- Microsoft Windows Server 2008 (64 bit)

- Sun Solaris 10

Memory 256 MB

Hard disk capacity 500 MB

- To use BMC Impact Model Designer, you must have BMC Atrium Core Console version 7.6.04 SP1 installed. You may require additional memory to install BMC Atrium Core Console. For more

information, see the BMC Action Request System Compatibility and Support Matrix available on the

BMC Support site.

For information about installing BMC Impact Model Designer, see the BMC ProactiveNet Service

Modeling and Publishing Guide.

- BMC Atrium Core Console is not supported with the JBoss server for BMC Remedy Mid Tier on IBM AIX


- The TIBCO ActiveMatrix Runtime UDDI Server is not supported on the following platforms:

HP-UX PA-RISC (but supported on HP-UX Itanium)

IBM AIX 6.1

For more information, see the TIBCO ActiveMatrix Runtime UDDI Server Installation

Guide.

BMC Impact Event Adapters requirements

BMC Impact Event Adapters requirements for Microsoft Windows


Platform Intel-compatible processor (32 bit and 64 bit)

Supported

operating systems

Microsoft Windows Server 2008 and 2008, R2 (32 bit and 64 bit)

Microsoft Windows Vista, SP1 (Impact Explorer and upgrades only)

Microsoft Windows XP Professional, SP2 (32 bit and 64 bit)

Microsoft Windows Server 2003, SP1 and SP2 (Standard and Enterprise Editions) (32 bit and 64 bit)

BMC Impact Event Adapters requirements for Solaris


Platform SPARC

Supported

operating systems

Sun Solaris 10 (64 bit)

Sun Solaris 10 zones (64-bit)

BMC Impact Event Adapters requirements for Linux


Platform Intel-compatible processor (32 bit and 64 bit)

Supported operating

systems Red Hat Enterprise Linux Enterprise Server 5.5 (64 bit)

SUSE Linux Enterprise Server version 11

BMC Impact Event Adapters requirements for AIX and HP-UX


Platform POWER

Supported operating systems IBM 6.1 LPAR

HP-UX 11.23


Note: SNMP Adapter Configuration Manager requires Microsoft Internet Explorer version 7.0.

SNMP Adapter Configuration Manager is not supported on Mozilla Firefox.

Perl requirements for BMC Impact Event Adapter

The installation script for the BMC ProactiveNet Agent installs and starts the BMC Impact Event

Adapters. However, the installation script does not install Perl, which is required by the BMC Impact

Event Adapters. You must separately install Perl 5.12 or later before you install the BMC Impact

Event Adapters.

To use the SNMP v3 adapter, you must install the following additional Perl modules:

Operating system Required Perl module

Microsoft Windows - Win32 API

Note: The Win32 API is also required for 64 bit Microsoft Windows.

Solaris and Linux P5NCI-0.31

Module-Build-0.3607

ExtUtils-CBuilder-0.2703

Test-Exception-0.29

Sub-Uplevel-0.22

BMC Impact Integration Web Services Server requirements

Note: The requirements in the table below do not apply if you are running BMC Impact Integration

Web Services Server in Korean.

Hardware Operating systems

Intel-compatible processor (32 bit)

Memory: 512 MB (recommended)

Microsoft Windows Server 2008 (64 bit)

Microsoft Windows Server 2008 R2 (64 bit)

Intel-compatible processor (32 bit)

Memory: 512 MB (recommended)

SPARC (64 bit)

Sun Solaris 10


Integration for BMC Remedy Service Desk requirements

Supported operating systems and disk space requirements

Operating systems Disk space

requirements

Hardware

Microsoft Windows Server 2008 R2 (64-bit) 330 MB

Sun Solaris 10 171 MB SPARC (32- and 64-bit)

Memory: 256 MB of available memory plus 50

MB for each additional instance

Note: NTFS is the preferred drive format for IBRSD installations. Installation on WIN FAT 32

drives can cause unpredictable results.

Supported versions of BMC products required to use IBRSD

Before installing IBRSD, you must have installed the supported versions of the BMC Remedy and

BMC ProactiveNet products listed in the table below. To determine the order in which to install these

products, see their respective documentation.

Product or patch Version Reference

BMC Remedy AR System Server 7.6.04 SP1 - BMC Remedy Action Request System Installation

Guide

- BMC Remedy Action Request System Release Notes

BMC Remedy AR System components:

- Assignment Engine

-Approval Server

7.6.04 SP1 - BMC Remedy Action Request System Installation

Guide

- BMC Remedy Action Request System Release Notes

BMC Atrium CMDB and Product Catalog 7.6.03 patch 1,

and 7.6.04 SP1

BMC Atrium Core Installation Guide

Incident management for BMC Remedy AR

System 7.6.04

BMC Atrium CMDB 7.6.04

7.6.04 Download the most recent patch from the BMC

support site at

http://www.bmc.com/support.

BMC ProactiveNet Operations Console 8.6.02 BMC ProactiveNet Getting Started Guide

BMC ProactiveNet Administration Console 8.6.02 BMC ProactiveNet Getting Started Guide

BMC ProactiveNet CMDB Extensions 8.6.02 BMC ProactiveNet Getting Started Guide


Required licenses for products required to use IBRSD

To use IBRSD, you need licenses for the following BMC products:

-BMC Remedy AR System Server

-BMC:Atrium CMDB Application

-BMC:Incident Management Application

-BMC:Incident Management User Fixed

-BMC:Financial Management Application

-BMC:Financial Management User Fixed

- BMC:Problem Management Application

-BMC:Problem Management User Fixed

Supported integrations with other BMC products

Supported Atrium CMDB integrations

-BMC Atrium CMDB version 7.5.00 patch5



-BMC Atrium CMDB version 7.6.04 SP1

Note: BMC Atrium CMDB version 2.1 is no longer supported. If you use BMC Atrium

CMDB version 7.5 patch 5, you must the deploy BMC Atrium Notification Engine. BMC

Atrium CMDB versions 7.6 and later already have the Notification Engine enabled.

Other supported integrations

-BMC Atrium Orchestrator Platform version 7.6.00.02 and 7.6.01, Content version

-BMC AppSight version 7.6

-BMC Cloud Lifecycle Management version 2.0

-BMC Service Level management version 7.6.04 SP1 + hotfixes available at

http://slm.bmc.com/slmshare/projects/Wallaby/DesignDocs/iiwsSlmAxisHotfix.zip and

http://slm.bmc.com/slmshare/projects/Wallaby/DesignDocs/NGP_85_SLM_SIM_CMDB_Ext

_HotFix.def

-BMC Service Management Dashboard version 7.6.03.000006


-BMC Application Discovery and Dependency Mapping version 8.2

-BMC Remedy Action Request System version 7.5 patch 005

-BMC Transaction Management Application Response Time version 3.9 with the latest

patches, version 3.7 with latest patches including patch PATXZ.3.7.00.C09, version 3.6 with

latest patches including patch PATXZ.3.6.00.C26b, and BMC Transaction Management

Application Response Time Real Experience Monitor from version 3.7.00 and later

-BMC Performance Manager for WebSphere Application Server version 2.20.00

-BMC Performance Manager for BEA WebLogic version 2.10.00

-BMC BladeLogic version 8.1.01

-BMC Performance Manager Portal

Note: If you plan to integrate with BMC Performance Manager Portal version 2.7.50, you

must install the BMC Performance Manager Portal patch version 2.7.00.050.

Supported integrations with third party products

Third Party Integrations (data collection)

-CA UniCenter TNG

-HP Business Availability Center (BAC)

-HP Operations Manager (OVO)

-IBM Tivoli Monitoring (ITM)

-Microsoft MOM/SCOM

-VMware (vCenter, ESX, ESXi)

-Gomez Performance Network (GPN) service

-Keynote Website Perspective

-Keynote Transaction Perspective


Third Party Integrations (event collection)

Product Supported Integration

HP-OpenView Network Node

Manager

BMC Impact Integration for HP-OpenView Network Node Manager version

1.1.40 supports HP-OpenView Network Node Manager versions 7.01, 7.5, 8.01,

and 9i (using seamless adapter) on HP, Solaris, and Linux

HP-OpenView Operations BMC Impact Integration for HP-OpenView Operations version 1.2.30 supports

HP-OpenView versions 8.1, 8.2, and 8.3 on HP, AIX, Solaris, Linux, and

Microsoft Windows

IBM NetCool Omnibus BMC Impact Integration for IBM Tivoli version 4.0.10 supports NetCool 7.2.x,

NetCool Socket probe 7.04665, NetCool socket writer gateway 5.0.5662 on

AIX, Solaris, Linux, and Microsoft Windows

Tivoli TEC BMC Impact Integration for IBM Tivoli version 4.0.10 supports Tivoli

Management Framework 4.1, 4.1.1, 4.3, and 4.3.1, Tivoli Enterprise Console

3.9 on AIX, Solaris, Linux, and Microsoft Windows

TL/1 (MarketZone)

CA UniCenter TNG

(MarketZone)

Microsoft MOM/SCOM

(MarketZone)

Third party integrations (send events to)

-CA UniCenter TNG (MarketZone)

-Microsoft MOM/SCOM (MarketZone)

-HP Service Manager (MarketZone)

-HP OpenView Network Node Manager

-HP OpenView Operations

-Tivoli TEC

-Databases

BMC ProactiveNet infrastructure monitoring (data collection)

For information on Knowldege Modules (KMs), see the documentation for the specific PATROL

Knowledge Module that you are using, see the documentation for the specific PATROL Knowledge Module that you are using.


Compatibility matrix for BMC Performance

Manager Portal and BMC Impact Integration Web

Services

The following table lists the compatibility matrix for BMC Performance Manager Portal and

BMC Impact Integration Web Services.

BMC Performance Manager Portal

Version BMC Impact

Integration

Web Services

version 7.4, 8.x

Axis-2

BMC Impact

Integration

Web Services

version 7.3.02 -

Tibco

BMC Impact

Integration Web

Services version 7.3.0

and earlier -

Systinet

2.8.50 X

2.8 X X

2.7.50 X X

BSM Dashboard 7.6.03 X X

7.6.0 X X

7.6.1 X X

2.5.01 (patch 002) X X

2.5 X

2.0 X

1.0 X

BMC Service Level

Management

7.6.03 + hotfix X

7.5.00 + hotfix X

7.6.00 and later X

7.1.0 and later X

BMC Transaction

Management

Application

Response Time

(BMC TM ART)

3.6.00, 3.7.00, and

3.9.00 with BMC

TM ART Impact

Manager Integration

3.9.00

X X X


Hardware and operating system requirements for

BMC ProactiveNet Performance Management

Reporting

Component Hardware requirements Operating system requirements

Oracle database version

11.2.0.2.0 See the Oracle documentation. See the Oracle documentation.

BMC ProactiveNet Report

Engine version 8.6.02

- Memory: 3 GB RAM

- Minimum disk space

required: 300 MB

- Microsoft Windows Server 2008

- Microsoft Windows Server 2003, SP1 and

SP2 (Standard and Enterprise Editions)

- Solaris 9, 10

SAP BusinessObjects

Enterprise XI 3.1 SP3

- Memory: 2 GB of RAM

- Processor speed: 2.0 GHz

Pentium 4-class processor

- Minimum disk space

required: 6 GB

- Microsoft Windows XP, SP2 and SP3

Professional

- Microsoft Windows Server 2003, SP2 and

R2 SP2 (Standard and Enterprise Editions)

- Microsoft Windows Server 2008 R2 SP2

Oracle version 11.2.0.2.0 client

(32 bit)

See the Oracle documentation. See the Oracle documentation.

Note: BMC ProactiveNet Performance Management Reporting on 64-bit platforms runs in the 32-bit

mode.

Third-party product requirements and support

Some BMC ProactiveNet products and components require third-party software. You can download

the third-party software from the respective companies' Web sites. For more information and for

installation instructions, see the documentation for these software products, also available from the

respective companies Web sites.

Java requirements

Java 1.6.0_20 is included in the installation of the BMC ProactiveNet Server.

Notes:

-In rare cases, if you are upgrading from BMC Impact Solutions to BMC ProactiveNet, a known issue

with Java 1.6.0_20 causes a Null Pointer Exception. This error is harmless and can be ignored.

-To run the BMC ProactiveNet Maintenance Tool on a system in which the BMC ProactiveNet Server is not installed, you need JRE version 1.6 or later. Systems on which the BMC ProactiveNet Server is

already installed include JRE version 1.6.


SNMP libraries

The SNMP libraries are used for mib2map conversions (for example, with SNMP Adapter

Configuration Manager or using snmptranslate.exe). The SNMP libraries are available at www.net-

snmp.org.

Adobe Reader

Adobe Reader is required to view and print the BMC ProactiveNet documentation from the

documentation CD that is included with the kit. To download a free copy of Adobe Reader, visit the

Adobe website: http://www.adobe.com.

Language-enabled platforms

BMC ProactiveNet is language-enabled. This means that the English product has been tested

on localized operating system platforms in these languages:

- Simplified Chinese

- German

- Japanese

- Korean

- French

When installed on localized operating system platforms, BMC ProactiveNet can accept input,

manipulate, and display data in these languages. The user interface of BMC ProactiveNet is

displayed in English. The online Help for BMC ProactiveNet is displayed in English.

Support lifecycle for BMC ProactiveNet

BMC provides the indicated levels of support for the following product versions and releases:

Solution name and version Level of support

BMC ProactiveNet version 8.6.02 Full




BMC ProactiveNet Analytics version 7.7.00.xx Limited

BMC ProactiveNet Analytics version 7.6.00.xx Limited (Becomes unsupported on August 11, 2011)

For information about the latest support policies, see the Customer Support website at

http://www.bmc.com/support/review-policies.

bppm compatibility matrix

Documents