CSC Proprietary and Confidential 1

Microsoft BPOSArchitectural

Considerations

Andrew D JonesMicrosoft Practice Solution Director

ajones201@csc.com

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Agenda

•BPOS Overview–What is BPOS–Flavours of BPOS–Feature Comparison

•Real life Experience (Gain from 9 Engagements)

–Indentify Management–Service Customisation–Migration and Bandwidth–Approach and Value Add

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Enterprise software delivered via internet subscription services from Microsoft datacentres, deployed with partners.

Benefit DescriptionSpeed-to-market • World class infrastructure, available

globally in weeks• Scales up/down rapidly, as business

demands

• Microsoft datacentres ($2.3bn investment)

• Proven at very large scale• Deployment Target <20 weeks

Cost-to-market • “Evergreen” means no upgrade fees, stay on latest versions

• Subscription service• Cost transparency & certainty

• User segmentation by feature set and price

• Reduce customer Datacentre costs – power, space, patching, upgrades

Management • 24x7 Support• Anti-Spam, Anti-Virus included

• Blackberry* option or Windows Mobile with remote device wipe

Availability / Service Level / Risk

• 99.9% SLA• Datacentres SAS 70 Type II and

Cybertrust certified with DR sites• Hybrid models to suit business

requirements

• Existing large enterprise and public sector customers

• Option for infrastructure dedicated to single customer

• Web Access for DR or flexible working

What is BPOS?• BPOS is the Microsoft’s Business Productivity Online Suite comprising of:

• Exchange Online• SharePoint Online

• Office Communications Online • Office Live Meeting

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• Multiple customers, one architecture• Customer needs rapid deployment• Cost efficiency a key focus

• Single customer per deployment• Customer needs most server features• Optimized for 20,000+

Standard (aka Shared) Dedicated

BPOS Flavours• BPOS is available in two flavours, Standard or Dedicated.

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BPOS Standard (aka Shared) or Dedicated?

Segment Standard DedicatedEnvironment Multi Tenanted/shared environment,

ready immediately Dedicated environment, lead time for assessment and environment build (~4 months)

User base 5 to ~15,000*** users

**t* based on cost effectiveness of dedicated

5,000* to no stated maximum**

*due to Service Subscription License**there are customers with110,000 users

Identity Management

AD one way and one time replication at set up

Authentication managed by the MSO SSO client manages credentials.

No password sync.

AD build out and replicated out to MSO data centres

Authentication against customer AD.

Features Not as feature rich as dedicated Greater number of features and services

Upgrades Upgrade occurs when MSO decide. Customer must keep up with minimum client requirements immediately

Upgrades need to be Service -1, customer given 12 month roadmap. Client upgrades can be scheduled

Costing Model Single standard cost per user Based on licensing model SSL and USL, subscription cost per user reduces with estimated cost break at ~15,000 users depending on reseller

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Default Mailbox Size 500MB 5GB 5GB Larger Size Mailbox

Available Shared Contacts, Tasks Message Attachment Deleted Item Retention Conference Room 99.9% Uptime SLA 24x7 Web/Phone IT Pro

Support Geo Redundancy Data

Protection Public Folder

Exchange Online Offering Details Current Feature Future Release

Gen

eral

Anti Virus/Anti SPAM Rights Management Service

2 Mail Encryption (Optional) E-Discovery Archive

(Optional) Personal Archive (Optional) Messaging Records

Management

Secu

rity

&

Com

plia

nce

Outlook Web Access OWA Light Outlook Anywhere Outlook 2007 Support Outlook 2003 Support3 Entourage Support 3 Firefox /Safari Web Browser

4 Windows Mobile 6 Devices Active Sync 12 Devices BlackBerry Devices5

Outbound Fax Voicemail Integration Outlook Voice Access U

M &

Fa

x

Exchange 2000, 2003, 2007 Exchange 5.5 Notes/Domino GroupWise POP3/IMAP M

igra

tio

n

AD Credential Synchronization

AD/GAL Synchronization On-Premise Exchange

Free/Busy On-Premise Notes Free/Busy

Coex

iste

nce

MAPI Exchange WebDAV SMTP Relay Exchange Web Services POP3/IMAP4 Ex

tens

ibili

ty

Clie

nt &

Mob

ility

Customer Portal Administration Center Company Portal Sign On Client O

nlin

e Po

rtal

1 Deskless available in both standard and dedicated versions2 Can integrate with on site deployment of Rights Management Service

3 Free/Busy and GAL is not supported on Outlook 2003 in standard or Entourage for either service4 Only OWA Light is supported on Firefox and Safari browser5 Standard only provide BIS support; Dedicated provide basis Blackberry support (mail, calendar, contacts, GAL)

Features Deskless1 Standard Dedicated Features Deskless1 Standard Dedicated

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Collaboration Site Templates 2

Meeting Site Templates 3 Surveys People and Group Sync with Outlook Email Alerts & Notifications Issue Tracking Document Collaboration Presence Social Networking Mail Enabled List

SharePoint Online Service Features – 1 of 2 Current Feature Future Release

Colla

bora

tion

Document Info Panel/Action Bar

Content Authoring Master Pages, Layouts,

Controls Retention and Audit Policies

4 Three State Workflow State Variations High Fidelity Web

Site/Branding Slide Library WYSIWYG Content Editor Content Staging, Publishing,

Deploy IRM Integration Std Business Doc Workflows Std Enterprise Site

Templates Std Publishing Site

Templates Records Repository and

Legal Hold Email Content as Records VSTF Integration

Cont

ent

Man

agem

ent

Client Integration SharePoint Designer RSS Content Syndication Audience Targeting Site Manager Site Documentation

Aggregation Portal Site Templates User Profile Import Privacy and Security Audience Targeting My Sites; Site Directory Colleagues and Memberships Document Roll-up Web Part Mobile Device Support Backup and Restore SP

Designer Aggregate Web Parts

Port

al

1 Deskless available in both standard and dedicated versions2 Standard does not include My Site Host, News Home Template, Internet Presence Web Site

3 Standard does not include Blank Meeting, Decision Meeting, Social Meeting, Multipage Meeting Workspace4 Standard does not include logging of all actions on sites, content, and workflows, audit log reporting

Features Deskless1 Standard Dedicated Features Deskless1 Standard Dedicated

Search (UI, relevance, security)

Cross Site Collection Search Enterprise Content Sources People Search Search Federation Business Data Search

Sear

chForm Libraries Custom Non-Code Workflows MOSS Out of Box Workflows Browser Based Forms Custom Code Workflows

Form

s

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BI Dashboard KPI and Filtering Web Parts Report Center Templates Excel Services Data Connection Libraries Business Data Catalog Business Data Web Parts Performance Point

Integration

Current Feature Future Release

Busi

ness

In

telli

genc

e

99.9% Uptime SLA 24x7 Web/Phone IT Pro

Support Geo Redundancy Data

Protection Multiple Site Collections

Support Vanity Domains 250MB/User Storage Authenticated Access 30 Days Backup & Restore WAN Acceleration Pre-Production Environment Partner Access Anonymous Access

Serv

ice

Spec

ific

Features Deskless1 Standard Dedicated

SharePoint Online Service Features – 2 of 2

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IDENTITY MANAGEMENT

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• Active Directory is the only directory service that can be used to provision the BPOS services

• Customers Active Directory must be a multi forests and multi domains (there are forest and domain limits but not yet confirmed)

• Customer Forest must have the Microsoft Exchange Server schema extensions installed.

• The Customer Forest must have at least one domain controller installed with a minimum of Windows Server 2003 SP1

BPOS Identity Management

BPOS Dedicated Topology

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• Customers may have multiple directory sources. There is a need to make Active Directory the single point of truth.

• Remediation of Active Directory may be needed to help IT charge back the services provisioned to the business units

• Active Directory needs the Microsoft Exchange Server schema extensions need to be installed.

• Need for Identity Management as provisioning of services. – Microsoft Identity Lifecycle Management provides an integrated, comprehensive

product that offers identity synchronisation, certificate management, and user provisioning in one solution that works across the Windows Platform.

• Migration from another email platform, Lotus Notes for example, would need to make sure there is a common identifier between the Lotus Notes Directory and Active Directory to allow for the automation of mail migration.

Identity remediation, integration and management

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SERVICE CUSTOMISATION

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SharePoint Customisations

• There are different types of customisations available to you as a SharePoint Online customer:– Customisations that are performed through a Web-based mechanism (for

example, style sheets and Web Part pages)– Customisations that are performed using HTML editors such as Microsoft Office

SharePoint Designer (for example, master page changes and data view Web Parts)

– Customisations that require the development of .NET-based code and dependent files that must be deployed by the Microsoft Online operations team

• Third-party solutions and products are available from both developers and vendors for installation in the Microsoft Online environment. Microsoft has evaluated only a limited number of third-party solutions at this time

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HeadOffice

Branch Office

Flexible Deployment Choices

• BPOS Dedicated gives IT the flexibility to choose Online deployment by geography, workload or roles

• BPOS Dedicated allows flexibility to deploy services On-Premise as well as Online

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MIGRATION AND BANDWIDTH

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Mail Migration Considerations

• Velocity translates to cost–Data (What, When, Who)

• What (Standard is 250mb per person, reviewed on a customer by customer basis)– Calendar – Contacts– Email

• When– Geographical or Business Function– Weekend, Overnight to avoid bandwidth saturation– Periodic Freeze

• Who– All users, Business Function Users, Security Users, Compliance

–Storage• Data left behind. What to do with what you don’t migrate

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• Messaging and application migration typically handled as separate and distinct work efforts

• Normally they overlap and do not happen all at once• Majority do messaging first and applications second• By starting application migration work early, in parallel

with messaging efforts, migration window is maximized

• For most customers, the application migration is handled within the context of broader application effort (move to off-the-shelf applications / reduction in custom applications)

Typical Notes Application Environment*

60% retire/archive

10% relatively complex

30% simple/moderate migration

Determine approach for complex apps (10% of total)– Web enable to eliminate Notes

client dependency– Integrate through Web Services/XML– Migrate data and rebuild app

Lotus Notes Migration Considerations

Assessment Phase(Planning, Testing, Readiness)

Installed Base Profile

Delivery PhaseAnnounce

transition planBegin building new applications

on Microsoft platform

Messaging migration complete

App

sM

ail

Mai

lA

pps

Application migration complete

Lotus Notes Messaging Users Exchange/Outlook Users

Lotus Notes Architected Applications Apps on Target ArchRetire, Sunset, Integrate

Mail Environment Build

Application Assessment

Remediate mail dependencies

Mail Migration

Retire, sunset, integrate or replace Notes applications

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• Currently the only way to migrate SharePoint content to the online service is by transferring one or more SharePoint content databases to the SharePoint Online hosted environment.

• To provide your SharePoint Online base environment as quickly as possible, customers’ pre-existing (on-premises) content will be migrated only after Service Acceptance is declared and relevant customisations are approved by SharePoint Online.

• SharePoint Online must receive the request 11 business days prior to the change window in which the migration is expected to occur.

• Data must be received 3 business days prior to the scheduled deployment.• 100 GB total data per migration event

– Regular site collections should be limited to 5GB. This limit will allow for growth up to the 10GB quota limit.

– No single site collection over 80GB (reminder that we have a limit of 10 site collections on the farm with 100GB quota, to be isolated into its own content DB. 80GB limit allows for further site growth)

– Maximum of 1 content DB under 20 GB per migration event. Multiple content DBs of a smaller size should be consolidated into a single DB using the mergecontentdbs command

• Migrating content must be in:– Same MOSS 2007 build as SharePoint Online (specific version list available upon request).– Any build of SQL 2005 (plus service packs) or earlier.

SharePoint Migration Considerations

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Bandwidth Considerations

• Bandwidth to support new services• Bandwidth to support coexistence between the existing Mail Platform and BPOS• WAN Bandwidth to support mail caching back to the client after migration

256 kbps

256 kbps15360 kbps

2048 kbps

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BPOS Dedicated Network Topology

DMZ

Internet

ManagedZone

CustomerZone

ManagementZone

Firewall

Firewall

Offsite Traffic BPOS Services

(excluding LiveMeeting)

Onsite Traffic BPOS Services

(excluding LiveMeeting)

Onsite

LiveMeeting

Traffic

CustomerWAN

Dedicated MPLS lines

Communication Flows

Internet

Management

Managed DMZ

Customer

Allowed – no network policy (IPSec) and customer policyNever allowedAllowed only if policy permits

All policy is enforced on firewalls in current model

Mail Bandwidth per user from 1.1Kbps to 7.6Kbps (2.1kbps a good average for medium users)OCS Bandwidth per user approximately 2.15kbps for IM (10% concurrency) SharePoint Bandwidth per user approximately 13.13kbps ( 5% concurrency)

LiveMeeting Bandwidth per user from 100kbps to 750Kbps

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APPROACH

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Assessment Survey

MAP Toolkit

Automated Discovery

Tools

Assessment Proposal

Assessment raw data

Customers

MSO Team

Partners

On-boarding Teams

Contract

DetailedSurvey

Environment Build Out

ProvisionAssessment

~2 to 6 weeks ~20 to 38 weeks

Business Productivity Online Suite Provisioning

Provisioning Approach Overview

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Assessment Phase

MSO Platform Build Service Acceptance

Coexistence and Mail Migration

Governance

SharePoint IA & Gov.

Business Change

Domino Application Analysis

BC Continuity

Service Delivery Review

MSO Assessment

AD Remediation

Desktop/Client Packages

Early Adopters

MSO Service Ready

Service Acceptance

Governance

Service Delivery Transformation

Communications and Collaboration Program

MSO Discovery

Domino Application Migration, Retirement, Remediation and Web Enabling

BPOS readiness and Mail Analysis

Partner Value Add Approach Overview

Business Change (Communication and Training)

Application Migration duration is defined in the

Assessment Phase

Provision Phase

Contract

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QUESTIONS