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School of Vocational Education and TrainingIndira Gandhi National Open UniversityMaidan GarhiNew Delhi-110 068IGNOU in association with AccentureProspectus & Programme Guidefor Diploma in Business Process Outsourcing Finance and AccountingRs. 200 by cash at the counterRs. 250 by registered postRECOGNITIONIGNOU is a Central University established by an Act of Parliament in 1985(Act No. 50 of 1985). IGNOU Degrees/Diplomas/ Certificates are recognisedby all the members of the Association of Indian Universities (AIU) and are atpar with Degrees/Diplomas/ Certificates of all Indian Universities/DeemedUniversities/ Institutions vide UGC No. F. 1-8/92 (CPP), dated February 1992and AIU Circular No.EV/B(449)/94/176915-177115 dated January, 1994.(Clarify if 177115 or 155115)Dispatch of Study Material and AssignmentThe university sends study materials and assignments, where ever prescribed to the student by registeredpost and if a student does not receive the same for any reason what so ever, the university shall not be heldresponsible for thatPrint Production: Mr. B. Natarajan, DR(P), Mr. Jitender Sethi, AR(P), Mr. S. Burman, AR(P) andMr. K.N. Mohnan, SO(P)December, 2008 Indira Gandhi National Open University, 2008.All rights reserved. No part of this work may be reproduced in any form, by mimeograph or any other means, withoutpermission in writing from the Indira Gandhi National Open University, New Delhi.Further information on the Indira Gandhi National Open University programmes may be obtained from the Universitysoffice at Maidan Garhi, New Delhi-110 068 or its website http://www.ignou.ac.in.Printed and published on behalf of Indira Gandhi National Open University, New Delhi by Director, SOVET.Lasertypeset by : Rajshree Computers, V-166A, Bhagwati Vihar, Nr. Sec. 2, Dwarka, Uttam Ngr, New Delhi-59Printed at : A-One Offset Printer, 5/34, Kirti Nagar Industrial Area, New Delhi-110015Please keep this programme guidesafely till you complete theprogramme. You will need to consultit while working on the programme.3Message from the Vice Chancellor Message from the Vice ChancellorDear Learner,It gives me great pleasure to welcome you to the Indira Gandhi NationalOpen University (IGNOU) and I congratulate you for deciding to pursueyour studies through the Open and Distance Learning (ODL) Systemadopted by the University. This Central University, established by an Act ofParliament has the objectives of providing higher education to all those who aspire for it.I am also pleased to announce our association with Accenture, a global management, technologyservices and outsourcing company to launch the Diploma in Business Processing Outsourcing-Finance and Accounting, which has been designed and developed by eminent academicians andindustry experts. This course will develop your skills and provide you an opportunity to make acareer in the growing Business Processing Outsourcing Industry.The University is committed to excel in training capacity-building, scholarship, research and publicservice. IGNOU values the appropriate use of information and communication technologies and thesatellite media to support quality teaching and learning. Self-instructional print materials, audio andvideo programmes, radio broadcasts, Gyan Darshan telecasts, face to face counseling sessions,teleconferencing and interactive radio counseling, periodic assignments and project work constitutethe teaching-learning methodology. For laboratory and practical-intensive courses in science,engineering, technology, professional courses and vocational courses, the physical and infrastructuralfacilities of the conventional institutions are availed.The University functions through its large network of Regional Centres and Program centres spreadall over the country. The University offers academic programmes ranging from certificate level toresearch level. These programmes cater to a wide range of learners from diverse backgroundincluding professionally qualified specialists, executives, teachers at all levels, and the generalpublic interested in pursuing post school education.Round the year walk in admission, majority of the academic programmes being offered in bothcycles of admission i.e. January and July cycles and preparation of a common prospectus for theseprogrammes, web enabled students support system are some of the new initiatives being undertakenby IGNOU.This prospectus provides you the necessary information on nomenclature of the programme,eligibility criteria, programme duration, fee structure, examinations and study centers, etc. I hopeyou will find this prospectus helpful in pursuing your studies in IGNOU.I wish you all success in your studies.(V.N. Rajasekharan Pillai)Vice Chancellor January, 20094 CONTENTSPage No.1. About IGNOU1.1 Prominent Features ..................................... 51.2 The School of Studies .................................... 51.3 Academic Programmes . ...................................... 61.4 Preparation of Course Material . ...................................... 61.5 Credit System .... ..................................... 71.6 Student Support Services ... .................................... 71.7 Instructional System.................................... 71.8 Evaluation System ... ....................................... 81.9 Term end examination and payment of examination fee. ........................................ 82. Accenture.. .................................................................... 83. An Overview of the Indian BPO Industry......................... 93.1 Finance and Accounting BPO...................................... 94. Diploma in Business Process Outsourcing Finance and Accounting ........................................... 114.1 About the Program. ....................................... 114.2 Program Structure ...................................................................................................................... 114.3 Course-wise unitization. ........................................ 124.4 Eligibility for Admission.. .......................................... 164.5 Admission Test and Test Location......................................... 164.6 Programme Fee Structure.. ......................................... 164.7 Medium of Instrucution. ........................................ 174.8 Student Support Services.. ......................................... 17a. Induction. ................................... 17b. Academic Counselling.. ................................. 17c. Assignment ......................................................................................................................... 184.9 Programme Evaluation system. ..................................... 204.10 Term-end Examination............................................................................................................... 204.11 Facts and Benefits of the Programme....................................... 225. University Rules. ......................................... 235.1 Reservation .................................................................................................................................. 235.2 Scholarships and Reimbursement of Fee .................................................................................... 235.3 Change/Correction of Address .................................................................................................... 245.4 Simultaneous Registration........................................................................................................... 245.5 Refund of Fee .............................................................................................................................. 245.6 Change of Regional Centre/Programme Centre or both.............................................................. 245.7 Disputes on Admission and Other University Matters ................................................................ 24Appendix-1 Specified Regional Centres and Cities ............................................................................. 25Appendix-2 Regional Centre Codes and Addresses for Admission Entrance Test ............................. 26Appendix-3 Admission test brief and sample questions ...................................... 28Appendix-4 Application form .............................................................................................................. 33Appendix-5 Category certificate .......................................................................................................... 35Appendix-6 Change of Address ........................................................................................................... 3651. ABOUT IGNOUThe Indira Gandhi National Open University was established by an Act of Parliament in 1985 toachieve the following objectives: Democratizing higher education by taking education to the doorsteps of the students Providing access to high quality education to all those who seek it, irrespective of age, region, orformal qualifications Offering need-based academic programmes by giving professional and vocational orientation tothe courses Promoting and developing distance education in India Setting and maintaining standards in distance education in the country as an apex body for thepurpose.1.1 Prominent FeaturesSome of the special features of the Open and Distance Education System currently practiced byIGNOU are: Relaxed entry requirements Provision of equal opportunity of admission to people from all over the country Provision of learning at ones own pace, place and time Cost-effective and cost-efficient educational operations Multi-media approach in the preparation of