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<p>School of Vocational Education and TrainingIndira Gandhi National Open UniversityMaidan GarhiNew Delhi-110 068IGNOU in association with AccentureProspectus &amp; Programme Guidefor Diploma in Business Process Outsourcing Finance and AccountingRs. 200 by cash at the counterRs. 250 by registered postRECOGNITIONIGNOU is a Central University established by an Act of Parliament in 1985(Act No. 50 of 1985). IGNOU Degrees/Diplomas/ Certificates are recognisedby all the members of the Association of Indian Universities (AIU) and are atpar with Degrees/Diplomas/ Certificates of all Indian Universities/DeemedUniversities/ Institutions vide UGC No. F. 1-8/92 (CPP), dated February 1992and AIU Circular No.EV/B(449)/94/176915-177115 dated January, 1994.(Clarify if 177115 or 155115)Dispatch of Study Material and AssignmentThe university sends study materials and assignments, where ever prescribed to the student by registeredpost and if a student does not receive the same for any reason what so ever, the university shall not be heldresponsible for thatPrint Production: Mr. B. Natarajan, DR(P), Mr. Jitender Sethi, AR(P), Mr. S. Burman, AR(P) andMr. K.N. Mohnan, SO(P)December, 2008 Indira Gandhi National Open University, 2008.All rights reserved. No part of this work may be reproduced in any form, by mimeograph or any other means, withoutpermission in writing from the Indira Gandhi National Open University, New Delhi.Further information on the Indira Gandhi National Open University programmes may be obtained from the Universitysoffice at Maidan Garhi, New Delhi-110 068 or its website http://www.ignou.ac.in.Printed and published on behalf of Indira Gandhi National Open University, New Delhi by Director, SOVET.Lasertypeset by : Rajshree Computers, V-166A, Bhagwati Vihar, Nr. Sec. 2, Dwarka, Uttam Ngr, New Delhi-59Printed at : A-One Offset Printer, 5/34, Kirti Nagar Industrial Area, New Delhi-110015Please keep this programme guidesafely till you complete theprogramme. You will need to consultit while working on the programme.3Message from the Vice Chancellor Message from the Vice ChancellorDear Learner,It gives me great pleasure to welcome you to the Indira Gandhi NationalOpen University (IGNOU) and I congratulate you for deciding to pursueyour studies through the Open and Distance Learning (ODL) Systemadopted by the University. This Central University, established by an Act ofParliament has the objectives of providing higher education to all those who aspire for it.I am also pleased to announce our association with Accenture, a global management, technologyservices and outsourcing company to launch the Diploma in Business Processing Outsourcing-Finance and Accounting, which has been designed and developed by eminent academicians andindustry experts. This course will develop your skills and provide you an opportunity to make acareer in the growing Business Processing Outsourcing Industry.The University is committed to excel in training capacity-building, scholarship, research and publicservice. IGNOU values the appropriate use of information and communication technologies and thesatellite media to support quality teaching and learning. Self-instructional print materials, audio andvideo programmes, radio broadcasts, Gyan Darshan telecasts, face to face counseling sessions,teleconferencing and interactive radio counseling, periodic assignments and project work constitutethe teaching-learning methodology. For laboratory and practical-intensive courses in science,engineering, technology, professional courses and vocational courses, the physical and infrastructuralfacilities of the conventional institutions are availed.The University functions through its large network of Regional Centres and Program centres spreadall over the country. The University offers academic programmes ranging from certificate level toresearch level. These programmes cater to a wide range of learners from diverse backgroundincluding professionally qualified specialists, executives, teachers at all levels, and the generalpublic interested in pursuing post school education.Round the year walk in admission, majority of the academic programmes being offered in bothcycles of admission i.e. January and July cycles and preparation of a common prospectus for theseprogrammes, web enabled students support system are some of the new initiatives being undertakenby IGNOU.This prospectus provides you the necessary information on nomenclature of the programme,eligibility criteria, programme duration, fee structure, examinations and study centers, etc. I hopeyou will find this prospectus helpful in pursuing your studies in IGNOU.I wish you all success in your studies.(V.N. Rajasekharan Pillai)Vice Chancellor January, 20094 CONTENTSPage No.1. About IGNOU1.1 Prominent Features ..................................... 51.2 The School of Studies .................................... 51.3 Academic Programmes . ...................................... 61.4 Preparation of Course Material . ...................................... 61.5 Credit System .... ..................................... 71.6 Student Support Services ... .................................... 71.7 Instructional System.................................... 71.8 Evaluation System ... ....................................... 81.9 Term end examination and payment of examination fee. ........................................ 82. Accenture.. .................................................................... 83. An Overview of the Indian BPO Industry......................... 93.1 Finance and Accounting BPO...................................... 94. Diploma in Business Process Outsourcing Finance and Accounting ........................................... 114.1 About the Program. ....................................... 114.2 Program Structure ...................................................................................................................... 114.3 Course-wise unitization. ........................................ 124.4 Eligibility for Admission.. .......................................... 164.5 Admission Test and Test Location......................................... 164.6 Programme Fee Structure.. ......................................... 164.7 Medium of Instrucution. ........................................ 174.8 Student Support Services.. ......................................... 17a. Induction. ................................... 17b. Academic Counselling.. ................................. 17c. Assignment ......................................................................................................................... 184.9 Programme Evaluation system. ..................................... 204.10 Term-end Examination............................................................................................................... 204.11 Facts and Benefits of the Programme....................................... 225. University Rules. ......................................... 235.1 Reservation .................................................................................................................................. 235.2 Scholarships and Reimbursement of Fee .................................................................................... 235.3 Change/Correction of Address .................................................................................................... 245.4 Simultaneous Registration........................................................................................................... 245.5 Refund of Fee .............................................................................................................................. 245.6 Change of Regional Centre/Programme Centre or both.............................................................. 245.7 Disputes on Admission and Other University Matters ................................................................ 24Appendix-1 Specified Regional Centres and Cities ............................................................................. 25Appendix-2 Regional Centre Codes and Addresses for Admission Entrance Test ............................. 26Appendix-3 Admission test brief and sample questions ...................................... 28Appendix-4 Application form .............................................................................................................. 33Appendix-5 Category certificate .......................................................................................................... 35Appendix-6 Change of Address ........................................................................................................... 3651. ABOUT IGNOUThe Indira Gandhi National Open University was established by an Act of Parliament in 1985 toachieve the following objectives: Democratizing higher education by taking education to the doorsteps of the students Providing access to high quality education to all those who seek it, irrespective of age, region, orformal qualifications Offering need-based academic programmes by giving professional and vocational orientation tothe courses Promoting and developing distance education in India Setting and maintaining standards in distance education in the country as an apex body for thepurpose.1.1 Prominent FeaturesSome of the special features of the Open and Distance Education System currently practiced byIGNOU are: Relaxed entry requirements Provision of equal opportunity of admission to people from all over the country Provision of learning at ones own pace, place and time Cost-effective and cost-efficient educational operations Multi-media approach in the preparation of course packages Self-instructional Printed and Audio/Video course materials Network of student support services throughout the country Face-to-face Counselling and Tele-counselling Continuous evaluation through assignments Provision of terminal examination two times a year Interactive Satellite Aided Communication Network (Teleconferencing). Interactive Radio Counselling1.2 The School of StudiesWith a view to developing interdisciplinary studies, the University operates through Schools of Studies.Each School is headed by a Director who arranges to plan, supervise, develop and organize its academicprogrammes and courses in co-ordination with the School staff and the different academic, administrativeand service wings of the University. The emphasis is on providing a wide choice of courses at differentlevels through various programmes.Currently IGNOU has following schools of studies: School of Agriculture School of Computer and Information Sciences6 School of Continuing Education School of Education School of Engineering &amp; Technology School of Extension and Development Studies School of Foreign Languages School of Gender and Development Studies School of Health Sciences School of Humanities School of Interdisciplinary and Tran disciplinary Studies School of Journalism and New Media Studies School of Law School of Management Studies School of Performing and Visual Arts School of Sciences School of Social Sciences School of Social Work School of Tourism and Hospitality Service Sectoral Management School of Translation Studies and Training School of Vocational Education and Training1.3 Academic ProgrammesThe University offers programmes leading to Certificate, Diploma or Degree, covering conventionalas well as innovative programmes. Most of these programmes have been developed after an initialsurvey of the demand for such studies. They are launched with a view to fulfill the students needs for: Certification Improvement of skills Acquisition of professional qualifications Continuing education and professional development at work place Self-enrichment Diversification of knowledge, etc.1.4 Preparation of Course MaterialLearning materials are prepared for the courses by teams of experts drawn from conventionaluniversities; management institutions and professionals from all over the country and in-house faculty.These materials are edited by the content experts and language experts at IGNOU before they arefinally sent to the press. Similarly audio and video programmes are produced in consultation with thecourse writers, in-house faculty and producers.7These materials are previewed and reviewed by the faculty as well as outside experts and edited ormodified wherever necessary before they are dispatched to the Program centres.Printed material is supplied directly to the students at the addresses supplied by them and their cost iscovered in the programme fee or made available at Specified Regional centers / Program centers.Audio/Video programmes are made available at the Program centres where Audio/Video playingequipment is also available. Audio/Video programmes of the University are also broadcast as per aprearranged schedule. Print materials and audio/video tapes are available for a price. Interested persons/institutions may request for a catalogue from The Registrar (MPDD), IGNOU, Maidan Garhi, NewDelhi - 110 068.1.5 Credit SystemThe University follows the Credit System for most of its programmes. Each credit amounts to 30hours of learner study comprising all learning and assessment activities, such as : Reading andcomprehending the print material, Listening to audio, watching video, attending counselling sessions,practical sessions, teleconferencing, writing assignment responses, refereeing books in library,discussions with peer group etc. Thus, a four credit course involves 120 hrs of study and six creditcourse involves 180 hours of study. Completion of an academic Programme (Degree, Diploma orCertificate) requires successful clearing of both, the assignments and the term-end examination ofeach course in a Programme1.6 Student Support ServicesIGNOU has established a number of programme centres throughout the country. Study Centres /Programme Centers provide counselling facilities at periodic intervals; act as information centres, andas examination centres. Each student is assigned to a programme centre where he/she also submitstutor-marked/computer marked assignments to the programme/study centre coordinator. To coordinatethe programme centres, the University has established 40 Regional Centres all over the country. Howeverthe List of Specified Regional Centres and cities for Diploma in BPO -Finance and Accounting isgiven in Appendix 1.1.7 Instructional SystemThe methodology of instruction in this University is different from that of the Conventional Universities.The Open University system is...</p>