bpo original

Download Bpo Original

Post on 12-Mar-2015




0 download

Embed Size (px)


What is the role of Banking BPO in India? Answering the need of time, companies in India are providing many BPO banking services. Their main focus is on speed of implementation and process advancement with quality control. Banking BPO in India is providing various services like loan mortgage, consumer finance and financial market and credit cards. Banking is no more than just a place for financial transaction but involves many vertical functions of Banking BPO in India. The major solution Banking BPO in India provides is as follows: Recording Client Verification Paying off Loans Collections Telemarketing service Processing addresses Request customer Services Resolving queries Responding to client via email or chat The major challenges faced by Banking BPO in India companies are as follows: Apparent lack of management Service agreement disagreement Efficient management Risk Management Privacy ownership of client Incorporation of outsourced processes with business processes Effectual Control

Mortgage Lending Accounting Outsourcing in India, and its prospects: Accounting outsourcing in India is a new entry in Business. Companies into providing Accounting outsource are responsible for maintaining financial accounts, creating financial reports, entering data and managing accounts daily. Many competent and well-qualified professionals, of leading companies, are trained to manage accounting jobs for a business organization. The reason behind receiving these jobs is the low cost expense an MNC has to bear. Major countries in accounting outsourcing are China and India, they operate at a very low rate of service. It is extremely important that the credibility and accountability of a company is checked before handling important responsibilities of banking. One more important aspect is data security, hence checking security systems are also important and confidential documents would be shared. The various services provided by accounting outsourcing firms in India are basically intended to meet the tax, accounting, consulting and financial management needs of foreign and domestic companies. These companies perform the bookkeeping and accounting or can also replace the existing staff in order to reduce the usage of administrative time. Accounting outsourcing in India helps foreign firms to concentrate on better functions and tasks. These companies mainly provide the following solutions: Carrying out internal audits Prepare Financial statement Maintain general ledger Assist in monthly & year-end closing Prepare sales tax return Carry out account reconciliations.

Bookkeeping task Payroll processing Accounting systems design Staff training Preparing schedules for depreciation Assisting in accounting software Excel Infoways staff is experienced in helping clients with accounting outsourcing and relieving them for administrative functions, thus improving productivity of the client firms. Excel Infowaysboasts of the quality it provides and a dedicated team of experts for each client, in turn providing security and data reliability. It also is well-equipped with the required financial and accounting solution softwares, hence performs these tasks faster and accurately. While thinking of anAccounting Outsourcing in India and banking BPO services, Excel Infoways stands out in the industry due to its cost effective and customer service competencies.

BANKING BPO Banking Business Process Outsourcing brings maximum results and lowers your operating cost. It helps your company be more flexible and helps you concentrate on core competencies. Moreover, your key staff is freed from performing noncrucial processes, which means that they can invest more time and energy in building the firms core businesses. In these tough times, banks and other financial institutions must look at every possible way to improve company performance and efficiency while keeping costs at a low level. Banks and other financial institutions

will clearly withstand the storm by outsourcing banking operations instead of building entire facilities or departments to delegate these activities. BPO BANKING PROCESS Banks traditionally generate profits from bank deposits. However, due to the onset of global financial crisis, depositors are expected to hold on to their money and make less bank deposits. This is why financial institutions need to concentrate more on credit collection, maintaining non-revenue generating assets at a low level and providing a way out to people who have bad debts while keeping costs and expenses at a minimum. This is where product sales, lead generation and extra marketing come in to help the company specialize on core competencies or diversify to create income. MORTGAGE BPO Our Mortgage Process Outsourcing services consist of lead generation, custom list building/data mining and CRM lead management of the front end. Our back end mortgage process outsourcing covers loan origination, loan processing and IT software solutions. BPO FOR THE BANKING INDUSTRY Most banks are beginning to realize that they can minimize operating costs by outsourcing their non-core business processes. Depending on whether they employ US BPO firms or overseas facilities like our BPO Philippines location, they can save considerable amount of time and money. Other banks would employ a mix of outsourcing and insourcing to minimize operating costs. BANKING INDUSTRY INSOURCING VS. OUTSOURCING Insourcing is assigning a companys non-core activities to a separate unit that is under its control, whereas outsourcing means delegating these activities to an external unit that can manage and control them. If your company has a number of non-critical processes, like in a bank, then it is better to outsource. However, if your company is involved with production, then go for insourcing to gain better control. Call Com Inc. specializes in setting up business processes that offer solutions like on-site training, internal CRM software solutions, call center management and BPO management services. These projects will help your company become efficient and effective. Your company may also want to use a combination of these two to get the best of both business solutions.

Banking Process Outsourcing Mortgage BPO Lender BPO Mortgage Processing Outsourcing Loan Origination Outsourcing Finance and Accounting Outsourcing Customer Service Credit BPO Call Centers Banking BPO In USA US BPO Outsource USA BPO Attrition BPO Philippines CRM BPO

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such asCoca Cola that outsourced large segments of its supply chain.[1] In the contemporary context, it is primarily used to refer to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm. BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or financeand accounting, and front office outsourcing - which includes customer-related services such as contact center services.

BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing. Given the proximity of BPO to the information technology industry, it is also categorized as an information technology enabled service orITES. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry. What is business process outsourcing (BPO)? BPO is the process of hiring another company to handle business activities for you. BPO is distinct from information technology (IT) outsourcing, which focuses on hiring a third-party company or service provider to do IT-related activities, such as application management and application development, data center operations, or testing and quality assurance. In the early days, BPO usually consisted of outsourcing processes such as payroll. Then it grew to include employee benefits management. Now it encompasses a number of functions that are considered "non-core" to the primary business strategy. Now it is common for organizations to outsource financial and administration (F&A) processes, human resources (HR) functions, call center and customer service activities and accounting and payroll. These outsourcing deals frequently involve multi-year contracts that can run into hundreds of millions of dollars. Often, the people performing the work internally for the client firm are transferred and become employees for the service provider. Dominant outsourcing service providers in the BPO fields (some of which also dominate the IT outsourcing business) include US companies IBM, Accenture, and Hewitt Associates, as well as European and Asian companies Capgemini, Genpact, TCS, Wipro and Infosys. Many of these BPO efforts involve offshoring -- hiring a company based in another country -- to do the work. India is a popular location for BPO activities. Frequently, BPO is also referred to as ITES -- information technology-enabled services. Since most business processes include some form of automation, IT "enables" these services to be performed. An offshoot of BPO is KPO -- knowledge process outsourcing. Considered by some to be a subset of BPO, KPO includes those activities that require greater skill, knowledge, education and expertise to handle. For example, whereas an

insurance company might outsource data entry of its claims forms as part of a BPO initiative, it may also choose to use a KPO service provider to evaluate new insurance applications based on a set of criteria or busines