bpo in south africa: how it all started date: 21 november 2013

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BPO in South Africa: How it all started

Date: 21 November 2013

1The beginning#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.Evaluated 7 locations#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.The Pros & ConsBerlinEastern EuropeIrelandArgentinaNamibiaMelbourne#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.South Africa

#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.1st Visit to Johannesburg

#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.Why Cape Town?The final selection#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.The 2nd time roundIf the Germans could do it, the Swiss can do it better!#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.ProgressMindpearl opens in Cape Town

#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.South Africa deliversadversity sets the stage for future success

#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.Diversification

#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.Mindpearl today

#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.South Africa todaySouth Africa an Established BPO Destination

The BPO Space#The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.Guest speaker

Ivonne BrauburgerRegional Sales Director Europe, American AirlinesThe information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.MINDPEARL & American Airline Movie15

The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.QuestionsFragenperguntassprsmldes questionsvraedomandesprgsmlpreguntasfrgorBuza umbuzo

The information contained within this document is proprietary and confidential and cannot be released or provided to any third party, in any form whatsoever, without the express written consent of Mindpearl.