BPO Future Forward: 6 Roles that will Define the Future-State HRO Model

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Post on 15-Jul-2015

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  • @Infosys_bpo #HRoutsourcing

    6 roles that will define the future-state HRO model

    THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES

  • @Infosys_bpo #HRoutsourcing

    It is touted that in five years or less, the traditional pyramidal HR model will undergo a vast transformation. In both old and new-gen

    enterprises, the HR pyramid will become narrow at the bottom (transaction layer) and have significant middle (governance) and top

    (strategic) layers paving the way for a new future state HRO operating model. So, what do the new roles look like in this model?

    Here are 6 could well be the new face of HRO.

    6 roles that will define the future-state HRO model

    THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES

  • @Infosys_bpo #HRoutsourcing

    1

    To operate across verticals and

    influence working-level

    changes in policy making and adherence

    2

    To ensure the running of the tech services backbone

    and bring perspectives on transitions and

    pricing

    EVANGELISTS TECHNOLOGY KEEPERS

    6 roles that will define the future-state HRO model

    THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES

  • @Infosys_bpo #HRoutsourcing

    3

    To bring in interfaces,

    middleware, and data management techniques across legacy and cloud

    systems

    4

    To drive better work culture, workforce

    alignment, and spearhead change

    VENDOR MANAGERS POLICY KEEPERS

    6 roles that will define the future-state HRO model

    THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES

  • @Infosys_bpo #HRoutsourcing

    5

    To govern the tactical nature of the business and aid in

    change management

    6

    To understand and guide organizational

    effectiveness; helping derive business value

    SERVICES DELIVERY GENERALISTS

    6 roles that will define the future-state HRO model

    THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES

  • @Infosys_bpo #HRoutsourcing

    FIND OUT MORE

    Network with industry leaders at InfosysBPO.com/community

    InfosysBPO.com/BPOFutureForward

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    Blog post

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    Infographic

    6 roles that will define the future-state HRO model

    THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES