BPO Future Forward - 6 Reasons to Adopt BPO Shared Services in Emerging Markets

Download BPO Future Forward - 6 Reasons to Adopt BPO Shared Services in Emerging Markets

Post on 28-Nov-2014

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While cost has been a key driver to set up shared service centers (SSCs) in developed markets, SSCs in emerging markets is a different story. One that is marked by faster growth, synergistic operations, and emergence of new best practices

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  • 1. THE STRATEGY COLLECTION 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy
  • 2. THE STRATEGY COLLECTION While cost has been a key driver to set up shared service centers (SSCs) in developed markets, SSCs in emerging markets are a different story. One that is marked by faster growth, synergistic operations, and emergence of new best practices. 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy
  • 3. THE STRATEGY COLLECTION 1 Shared services provide a common service delivery backbone across markets, and can help companies serve new customers faster 2 Shared services enable faster integration of processes, especially those of acquired organizations SUPPORT GROWTH QUICKERTIMETO MARKET 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy
  • 4. 3 A shared service center (SSC) can drive unified technology implementations like a single ERP for the multiple regions it caters to 4 By having an end-to-end view of business functions, SSCs can address process issues across the value chain THE STRATEGY COLLECTION TECHNOLOGY CONSOLIDATION CONTROL OUTCOMES 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy
  • 5. THE STRATEGY COLLECTION 5 With a concentration of skillsets and larger process scope, SSCs are well-positioned to drive innovation in services and technology across the enterprise 6 Standardization of processes and services coupled with technology implementation enable SSCs to measure outcomes with efficiency and effectiveness metrics A HUB FOR BEST PRACTICES DRIVE A CULTURE OF PERFORMANCE 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy
  • 6. THE STRATEGY COLLECTION 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy FIND OUT MORE READ VIEW Blog post Infographic READ White Paper Network with industry leaders at InfosysBPO.com/community InfosysBPO.com/BPOFutureForward

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