BPO Future Forward - 6 Benefits of the Process Progression Model (PPM) Approach to Transformation

Download BPO Future Forward - 6 Benefits of the Process Progression Model (PPM) Approach to Transformation

Post on 02-Dec-2014

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The Infosys BPO Process Progression ModelTM (PPM) is a roadmap that takes client processes on a journey of progression and continuous improvement. Irrespective of the existing state of client process/industry/function, the model is geared to transform enterprise processes through an evolution curve of higher process maturity, measurable business outcomes, and enhanced client customer satisfaction

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  • 1. THE STRATEGY COLLECTION @Infosys_bpo #BPOstrategy 6 benefits of the Process Progression ModelTM (PPM) approach to transformation
  • 2. THE STRATEGY COLLECTION The Infosys BPO Process Progression ModelTM (PPM) is a roadmap that takes client processes on a journey of progression and continuous improvement. Irrespective of the existing state of client process / industry / function, the model is geared to transform enterprise processes through an evolution curve of higher process maturity, measurable business outcomes, and enhanced client customer satisfaction. @Infosys_bpo #BPOstrategy 6 benefits of the Process Progression ModelTM (PPM)approach to transformation
  • 3. THE STRATEGY COLLECTION 1 The model addresses the complete cycle of objectives of the three stages of progression for a business process: P1 noiseless processes, P2 process excellence, P3 business outcomes 2 PPMs ADE Framework is designed to understand needs, define a future state for processes, and only then execute process recommendations ASSESS, DEFINE, ESTABLISH (ADE) A CLEAR JOURNEYTO TRANSFORMATION @Infosys_bpo #BPOstrategy 6 benefits of the Process Progression ModelTM (PPM)approach to transformation
  • 4. 3 Processes are measured across 5 themes and 32 extensive parameters to track progression levels of an engagement 4 Whether its efficiency, scalability or compliance thats driving the force for change, PPM is designed for varied enterprise needs THE STRATEGY COLLECTION PERFORMANCE TRACKING DASHBOARDS UNIQUETO EACH ENGAGEMENT @Infosys_bpo #BPOstrategy 6 benefits of the Process Progression ModelTM (PPM)approach to transformation
  • 5. THE STRATEGY COLLECTION 5 Process maturity is measured with a seven-step approach and a well-defined governance mechanism to periodically measure maturity levels 6 PPM is designed to view business processes with a holistic view across geographies and functions, ensuring global process transformation A FOCUS ONTHE END-TO-END PROCESS COMPREHENSIVE MATURITY ASSESSMENT @Infosys_bpo #BPOstrategy 6 benefits of the Process Progression ModelTM (PPM)approach to transformation
  • 6. THE STRATEGY COLLECTION Network with industry leaders at InfosysBPO.com/community InfosysBPO.com/BPOFutureForward FIND OUT MORE READ VIEW Blog post Infographic READ White Paper 6 benefits of the Process Progression ModelTM (PPM)approach to transformation @Infosys_bpo #BPOstrategy