bpl - owner's requirements for onm

JSR Broadband For All Project

Title : OWNER’S Requirements

Contractor

Project : JSR Broadband

Issue Date : 20/07/

Rev. Status : 1st

Release

1. Project Brief

It is the intention of Realm Energy Sdn

the Broadband Network Facilities, Infrastructure and Services

Cables for backhaul connectivity, and Broadband Power Line (BPL)

technologies and solutions for last mile connectivity

broadband connectivity to a

provide internet services

internet is limited.

2. Objective

The objective of this document is to

submitting the proposal to undertake this project

content of Contractor’s proposal.

project requirement prior to

project will be awarded to the

or any of the combinations deemed

3. Requirement of the Proposal

The Contractor shall submit the

a) Commercial Proposal

b) Technical Proposal

I. Commercial Proposal

The Contractor shall include the following items in the commercial proposal for this project.

a) Executive Summary

project

b) Schedule of Information on Company’s Background

c) Certified Copies of Relevant Certificates from governing body

Board & Commission, etc.)

Owner’s Requirement

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OWNER’S Requirements for Operation and Management System

Contractor

Broadband for All Project

2011

Release

is the intention of Realm Energy Sdn. Bhd. and Jaluran Satu Rakyat Sdn. Bhd.

Broadband Network Facilities, Infrastructure and Services including Optical Fibre

Cables for backhaul connectivity, and Broadband Power Line (BPL), Wired

technologies and solutions for last mile connectivity through-out Malaysia

broadband connectivity to a targeted 2.5 million homes. The project is

at the speed of up to 2 Mbps to areas where

this document is to provide minimum guide for the

to undertake this project. This document shall not limit the

s proposal. The Contractor is required to unde

requirement prior to producing detail proposal to undertake this

project will be awarded to the Contractor on a development, operate and manage basis

or any of the combinations deemed suitable and agreed upon by both parties.

the Proposal

shall submit the proposal in two sections:

Commercial Proposal

shall include the following items in the commercial proposal for this project.

Executive Summary – a brief write up about the company and the

Schedule of Information on Company’s Background (i.e. paid up capital, etc.)

of Relevant Certificates from governing body (i.e. MOF, Industry

Board & Commission, etc.)

Owner’s Requirements for O & M System

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Operation and Management System

and Jaluran Satu Rakyat Sdn. Bhd. to deploy

including Optical Fibre

Wired and Wireless

out Malaysia enabling

project is expected to

to areas where accessibility to

for the Contractor in

document shall not limit the

required to understand the total

to undertake this project. This

development, operate and manage basis

suitable and agreed upon by both parties.

shall include the following items in the commercial proposal for this project.

the intended

(i.e. paid up capital, etc.)

(i.e. MOF, Industry


d) Project Organisation Chart including background of Key Officers.

e) Project overall cost

f) Schedule of Prices for material, manpower,

g) Bill of Material

h) Proposed Mode of Payment

i) Schedule of Payment

j) Performance Security

II. Technical Proposal

The Contractor shall include the following items in the technical proposal for this project.

a) Overall System Architecture

The Contractor shall describe

for the Operation and Management Application System.

modules in the proposed solution shall be described in detail including the

infrastructure, detailing all hardware and supporting applications in support of the

solution. The proposed solution shall be based on an Open System

b) Proposed O&M Application

The Contractor shall include

i. Customer Information Module

the subscriber details. This detail will be

Support purposes. This module shall basically support the following functions:

a. Basic Customer Profile

b. Extended Customer P

ii. Subscriber Management Module

management functionality in terms status of subscriber activation, subscriber

suspension and type of packages subscribes. This Module will also provide historical

information to support information sales

functions shall be included:

a. Basic Subscriber Profile

b. Extended Subscriber Profile

c. Subscriber Location

iii. Infrastructure Module –

stages from pending, in

limiting to, the following information on:


Confidential

Project Organisation Chart including background of Key Officers.

Project overall cost

for material, manpower, applications

sed Mode of Payment

Schedule of Payment

Performance Security - 10% of the Contract Price

shall include the following items in the technical proposal for this project.

Overall System Architecture

shall describe the overall system architecture of the proposed

Operation and Management Application System. All relevant components and



The proposed solution shall be based on an Open System Architecture Model.

O&M Application

include the following components in the proposed

Customer Information Module – This module shall provide the interface to input all

the subscriber details. This detail will be relationally linked to Help Desk Module for

This module shall basically support the following functions:

Basic Customer Profile

ed Customer Profile

Subscriber Management Module – This module shall be linked to CIS by providing



information to support information sales and marketing report. The following basic

functions shall be included:

Basic Subscriber Profile

Extended Subscriber Profile

– This module shall display the status of all sites at various

stages from pending, in progress to completion-in-services. It shall include and not

limiting to, the following information on:


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Project Organisation Chart including background of Key Officers.

shall include the following items in the technical proposal for this project.

the overall system architecture of the proposed solution

All relevant components and



Architecture Model.

proposed solution:

This module shall provide the interface to input all

relationally linked to Help Desk Module for

This module shall basically support the following functions:

This module shall be linked to CIS by providing



. The following basic

the status of all sites at various

services. It shall include and not


a. Devices

b. Inventory

c. Configuration

d. Area Map

e. Convergence Map

f. Site Status

iv. Work Order Module – This module shall comprise the following components:

a. Project Management

b. Pending order

c. Order History

d. Completed Orders

e. Tracking Work Order History

v. Partner Management Module

Contractors’ containing information of

This module shall also include the storage for retailer management and information.

This module shall comprise the following components:

a. Partner Information Portal

b. Retailer Management

vi. Workflow, Messaging & Collaboration Module

workflow engine supporting messaging, communication, escalation and change

management functionality along with audit capabilities. The components shall be the

following:

a. Workflow rule management

b. Email Management

c. Change Management

d. Escalation & Notification

vii. Helpdesk Module – This module shall be linked to the NMS, Workflow and the CIS

module to support incident ticketing, management and escalation to support the

tracking of incident reported by NMS and subscribers.

trail and historical data which is linked to the knowledgebase module. The following

components shall be included in this module:

a. Incident Management

b. NMS Integration

c. Incident History

d. FAQ and Solution

viii. Knowledgebase Module

following:


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Management

Tracking Work Order History

Partner Management Module – This module shall provide Repository for Partners and

Contractors’ containing information of the type of relationship and Scope of work

module shall also include the storage for retailer management and information.


Partner Information Portal

Retailer Management

Workflow, Messaging & Collaboration Module – This module shall provide a rule based



Workflow rule management

ange Management

Escalation & Notification

This module shall be linked to the NMS, Workflow and the CIS


tracking of incident reported by NMS and subscribers. It shall support a detailed audit


components shall be included in this module:

Incident Management

Knowledgebase Module – This module shall, not limiting to, comprises and stores the


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This module shall provide Repository for Partners and

the type of relationship and Scope of work.

module shall also include the storage for retailer management and information.

This module shall provide a rule based



This module shall be linked to the NMS, Workflow and the CIS


It shall support a detailed audit


This module shall, not limiting to, comprises and stores the


a. SOP

b. Forum

c. Document Repository

d. Advanced Search Capabilities

e. Manufacturer’s Trou

ix. Reporting & Dashboard Module

myriad of reports to support all areas of the operational aspects from all modules

within this framework. The report can be saved and generated on a schedule basis. It

also flexible enough to generate an ad

rules. The components shall be as follows:

a. Preset Reports

b. Custom Reports

c. Standard Dashboard

x. Billing Module – This module

billing from the subscribers

with the work order module. It will have a set of secured reporting access to ensure

that adequate security is maintained with regards to Financial Information

Management.

a. Billing management

i. Charging

ii. Invoicing

iii. Settlement

iv. Secured Customer Access for Bill Viewing

v. Outstanding Bill

xi. User Profile Module – This module shall include the following capabilities:

a. Creating User Profile

b. Managing Access Control

c. Managing Group Policy

d. Security

xii. Interface Module – This module shall provide interface to other system related to this

project.

c) Implementation Strategy

The Implementation Strategy is the vital element to ensure the successful execution of

this project. The Contractor

development of the O&M application to ensure the basic vital functions shall be

available at the shortest possible duration for the immediate launch of this project


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Document Repository

Advanced Search Capabilities

ubleshooting

Reporting & Dashboard Module – This module shall provide the interface for building



also flexible enough to generate an ad-hoc reporting based on a pre

rules. The components shall be as follows:

Standard Dashboard

This module shall provide the functionality of managing all aspects of

billing from the subscribers’ perspective to contractors and partners tightly integrated



shall include

Secured Customer Access for Bill Viewing

This module shall include the following capabilities:

Creating User Profile

Managing Access Control

Managing Group Policy

This module shall provide interface to other system related to this


Contractor shall explicitly describe the implementation strategy for the

the O&M application to ensure the basic vital functions shall be

available at the shortest possible duration for the immediate launch of this project


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the interface for building



on a pre-defined set of

provide the functionality of managing all aspects of

ctors and partners tightly integrated



This module shall include the following capabilities:

This module shall provide interface to other system related to this


ementation strategy for the

the O&M application to ensure the basic vital functions shall be

available at the shortest possible duration for the immediate launch of this project. The


proposal shall cover every aspect of the

and promoting plan to ensure smooth execution of

Project management

The Contractor shall establish

implementation of the project.

all activities and resources scheduled during the project implementation.

Risk management

The Contractor shall identify

during project implementation. The

plans to manage, control

schedule.

Change management

The Contractor shall establish the procedure to manage any deviation,

non-conformity and ad

implementation.

Projected timeline

To ensure proper control, monitoring and updating

Contractor is required to establish the detail project time line. The

continuously keep the time line updated from time to time for comparison of planned

activities against actual physical implementation

d) Quality Management Plan

The Contractor shall provide a project quality plan for this project. The project quality

plan shall cover all aspect of quality assurance and quality

testing, design development, reworks and any other significant activities related to the

project. The project quality

corrective and preventive action.

project owner for approval

e) Product Standard & Certification


Confidential

proposal shall cover every aspect of the development cycle including

ensure smooth execution of the whole development cycle.

shall establish the project management methodology for the

of the project. This shall cover the planning, monitoring and control of


shall identify and anticipate all potential risks potential that will

during project implementation. The Contractor shall provide risk assessment

, control and reduce the impact of each risk towards project master

shall establish the procedure to manage any deviation,

conformity and ad-hoc decision and/or instruction occurs during project

To ensure proper control, monitoring and updating of the project progress, the

is required to establish the detail project time line. The

keep the time line updated from time to time for comparison of planned

physical implementation.

Quality Management Plan

all provide a project quality plan for this project. The project quality

aspect of quality assurance and quality control for work in progress,

esting, design development, reworks and any other significant activities related to the

project quality plan shall also include handling of non

corrective and preventive action. The project quality plan must be submitted to the

project owner for approval prior to commencement of the development

d & Certification


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including contingency plan

whole development cycle.

ethodology for the

nning, monitoring and control of


s potential that will occur

provide risk assessment/analysis

and reduce the impact of each risk towards project master

shall establish the procedure to manage any deviation, rescheduling,

instruction occurs during project

the project progress, the

is required to establish the detail project time line. The Contractor shall

keep the time line updated from time to time for comparison of planned

all provide a project quality plan for this project. The project quality

control for work in progress,

esting, design development, reworks and any other significant activities related to the

plan shall also include handling of non-conformance,

The project quality plan must be submitted to the

the development work.


The Contractor shall submit all

application. The Contractor shall list all COTS Software to be included in the final

application and shall be initially approved by the owner.

be Web based adhering to the Open System Architecture Standards. All stages of the

development shall be documented and updated regularly based on approved proposed

standards. The application develop

f) Manpower

The Contractor shall provide qualified and sufficient

technical personnel to design

assigned to work in this project

must be well versed with Telecommunications

g) Training

The Contractor shall provide technical training

knowledge, successful trials, installation, configuration and testing of the

application systems and equipment which

The training syllabus, training

proposal.

The Contractor must submit training plan together with this proposal. The training plan

shall include commitment

installation of the works take place, which

h) Testing and Commissioning plan

The Contractor shall submit all testing schedule and procedures for approval prior to

commencement of development based on SDLC

shall include detail description of all testing required to be conducted

of the development. All testing reports must be presented to the project owner after

completion of each test.

i) Warranty Management

The Contractor shall provide warranty for

Contractor shall outline extensiveness of the warranty including

period of warranty, inclusion items

warranty, duration of claim,


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shall submit all methodologies used in the development of the


application and shall be initially approved by the owner. All HCI for the



standards. The application developed shall comply with ISO-12207 Standa

shall provide qualified and sufficient administrative,

technical personnel to design, manage and develop the application

assigned to work in this project must be fluent to communicate and write in English and

Telecommunications related applications.

shall provide technical training related to this project

knowledge, successful trials, installation, configuration and testing of the

and equipment which will installed for the purpose of this project

training schedule and training location shall be included in the

must submit training plan together with this proposal. The training plan

shall include commitment to provide training to RESB and JSR team before the physical

installation of the works take place, which is immediately after signing of the agreement.

ommissioning plan

shall submit all testing schedule and procedures for approval prior to

development based on SDLC. The testing and commissioning plan

shall include detail description of all testing required to be conducted

All testing reports must be presented to the project owner after

provide warranty for the total system after the final handover.

extensiveness of the warranty including (but not limited to) the

inclusion items of the warranty, method to

duration of claim, workmanship and product return.


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methodologies used in the development of the


All HCI for the application shall



tandards.

administrative, management and

application. The personnel

to communicate and write in English and

related to this project such as product

knowledge, successful trials, installation, configuration and testing of the all related

will installed for the purpose of this project.

shall be included in the

must submit training plan together with this proposal. The training plan

to RESB and JSR team before the physical

is immediately after signing of the agreement.

shall submit all testing schedule and procedures for approval prior to

. The testing and commissioning plan

shall include detail description of all testing required to be conducted after every phase

All testing reports must be presented to the project owner after

the total system after the final handover. The

(but not limited to) the

to claim against the


The Contractor shall also provide defect liability period of at least 24 months for the

workmanship and performance of the

j) Support services

The Contractor shall propose the support services and maintenance plan that will be

implemented during the warranty period.

equipment during the warranty period, the

rectification work without incurring any additional cost to the Project Owner.

The Contractor shall elaborate support services offered during a

which includes (but not limited to)

upgrading of hardware and

Any upgrading of the software

be done at no additional cost to Project Owner.

k) Hand-over

Upon completion of testing

have a walk through with Project Owner

Consultants to officially hand over the

installation, testing and commissioning for each

hand over. On completion of the total application system, a final testing and

commissioning of the total system shall be done with final walk through before the final

handover. Warranty of the total system shall commence after the final handover.

Prepared by :

Project Management Office

Updated: 20/07/11


Confidential

shall also provide defect liability period of at least 24 months for the

and performance of the total related system.

shall propose the support services and maintenance plan that will be

implemented during the warranty period. Should there be failure of the system or

equipment during the warranty period, the Contractor shall undertake to perform the

thout incurring any additional cost to the Project Owner.

The Contractor shall elaborate support services offered during and after warranty period

which includes (but not limited to) after sales support, equipment replacement

pgrading of hardware and software, etc.

software and hardware required within the warranty period shall

be done at no additional cost to Project Owner.

Upon completion of testing and commissioning of each module, the

have a walk through with Project Owner and/or its appointed Project Management

to officially hand over the module. All relevant documents pertaining to the

installation, testing and commissioning for each module must be signed off during

On completion of the total application system, a final testing and



Office of Realm Energy Sdn. Bhd.


7

shall also provide defect liability period of at least 24 months for the

shall propose the support services and maintenance plan that will be

Should there be failure of the system or

shall undertake to perform the

thout incurring any additional cost to the Project Owner.

nd after warranty period

after sales support, equipment replacement,

and hardware required within the warranty period shall

, the Contractor shall

and/or its appointed Project Management

All relevant documents pertaining to the

must be signed off during the

On completion of the total application system, a final testing and



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