BPC Self-help resources and

Escalation Process

Miguel Gonzalez | CSA Analysis

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Table of contents

1.Product Feedback

IDEA Place

Customer References

Demos and EPM Add-in Academy

2.SAP Community Network

SAP Community Network (SCN)

EPM and BPC Wiki

EPM and BPC Blogs

EPM “How-to” Guides

3.Product Information

Roadmap

Sizing

Help

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Table of contents

3.Product Information (Continued)

Notes

Product Availability Matrix

Guides

Software Distribution Center

Release Notes

4.Escalation Process

Support message Escalation

Information template

© 2011 SAP AG. All rights reserved. 4

Product Feedback – Idea Place

SAP Idea Place is an additional channel for customers and partners to submit ideas, vote and provide feedback. URL is http://ideas.sap.com Logon using SAP Community Network (SCN) id and password Active since May 17th, 2010

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Product Feedback - Idea Place

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Product Feedback – Customer References

You can find many customer case studies and references online. There are over 70 customer reference studies by industry. These references include 20+ customer video testimonials. http://www.sap.com/solutions/sapbusinessobjects/large/enterprise-performance-management/customers/index.epx A Youtube channel provides additional video testimonials: http://www.youtube.com/watch?v=nt4ab4APd2I

© 2011 SAP AG. All rights reserved. 7

Product Feedback – Demos

Numerous videos have been published on Youtube and other channels to present the capacities of the BPC Solution. Demos can be found at the following addresses: • BPC 10 Consolidation Demo on Youtube - http://www.youtube.com/watch?v=_5nu3v9sVzA • BPC 10 Reporting Demo on Youtube - http://www.youtube.com/watch?v=8u6orTHi1lY Additionally, the CSA has just put online a brand new “EPM Add-in Academy”, presenting tutorials on the best practices and use of the EPM Add-in front-end: http://wiki.sdn.sap.com/wiki/display/CPM/EPM+Add-in+Academy

© 2011 SAP AG. All rights reserved. 8

SAP Community Network – SCN

The SAP Developer Network (SDN) and Business Process Expert (BPX) community have now been revamped as the SAP Community Network and are very active public forums. Relevant content for BPC and EPM can be found at : http://scn.sap.com/community/epm/businessobjects-planning-and-consolidations-for-netweaver

© 2011 SAP AG. All rights reserved. 9

SAP Community Network – EPM Wiki

The EPM Wiki is a centralized resource page for many articles, blogs and white papers on specific topics related to EPM in general. http://wiki.sdn.sap.com/wiki/display/CPM/EPM+Wiki+Home

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SAP Community Network – BPC Wiki

The BPC Wiki is focused on BPC content and articles, including solutions, starter kits, accelerators, best practices, etc. http://wiki.sdn.sap.com/wiki/display/CPM/Planning+and+Consolidation

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SAP Community Network – EPM BLOGS

EPM Blogs is a great place to obtain the latest and pertinent information related to EPM (you can subscribe) - http://scn.sap.com/community/epm/blog

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SAP Community Network – BPC BLOGS

A specific area dedicated to BPC Blogs can also be found with topics covered ranging from technical to functional best practices - http://wiki.sdn.sap.com/wiki/display/CPM/BPC+Blogs

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SAP Community Network – How To Guides

The EPM RIG and CSA publishes “How to guides” on a regular basis that provide detailed steps to implement BPC functionality as well as best practice on various topics including EVDRE, BADI’s, Drill Through, etc. HTG’s are not officially supported by SAP. http://wiki.sdn.sap.com/wiki/display/BPX/Enterprise+Performance+Management+%28EPM%29+How-to+Guides

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Product information- Roadmap

http://service.sap.com/roadmap - SAP Road Maps help you to: • Find out about our solution today and how they add value to your business • Discover the planned innovations for our solutions • Get a perspective on the future direction — inspired by your requirements

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Product information - Sizing

URL is http://service.sap.com/sizing

Provides general guidance on hardware based on planned concurrent users and scenario (Planning, Consolidation, both) and requirements including default logic, MDX based calculations, data input, etc.

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Product information – BPC NW 10 Help!

URL is http://help.sap.com/bopacnw100

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Product information – EPM Add-in Help!

URL is http://help.sap.com/boepmms

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Product information – Notes

URL is http://service.sap.com/notes Application Area: EPM-BPC-NW for BPC NW / EPM-BPC-MS for BPC MS / EPM-XLS for EPM Add-in

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Product information – Notes on Performance

Search term performance Sort on released date to see the latest notes available

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Product information – Product Availability Matrix

PAM URL is http://service.sap.com/pam Search “planning 10” View mainstream and extended maintenance by version

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Product information – Product Availability Matrix

Click link to view slide deck with latest platform support and support pack dates

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Product information – Guides

Master, Installation, Upgrade, Operations, IFRS Starter Kit, and Business Rules Guides are available on the SAP Service Marketplace at: http://service.sap.com/instguides -> Analytics -> SEnterprise Performance Management -> Planning and Consolidation

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Product information – Software Distribution Center

URL is http://service.sap.com/swdc

IFRS Starter Kit and EPM Excel Add-in client are available for download

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Product information – Release Notes

Release Notes can be found on the SAP Service Marketplace at http://service.sap.com/releasenotes -> Analytics -> Enterprise Performance Management -> Planning and Consolidation

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Escalation Process – Support message escalation

IT ALL STARTS WITH A CSS MESSAGE! https://service.sap.com/message

To engage the escalation process (or request speeding up) during normal working/business hours, please call: Global Support Customer Interaction Center (CIC).

To obtain the contact information of your LOCAL CIC, please refer to https://service.sap.com/supportcenters

For information about requesting an escalation and providing details of how the issue is impacting your business, see SAP Note 90835 at https://service.sap.com/notes

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Escalation Process – Product Issues

Information template

Information to be provided by support to development for Software incident escalation

Customer Name

Business Impact

Issue description

Server/Client Information

Steps to reproduce the issue

Provide error screenshots

Workaround

Regression Information

Performance Issue Information [IF APPLICABLE]

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Additional information

Further resources exist to assist you in your EPM or BPC projects. These resources are managed by various parts of the organization and can be found in various locations.

For a near exhaustive list of resources and information, please refer to the document “The SAP Ecosystem in a Nutshell”.

Additionally, other blogs of interest covering various topics more specific to the BPC solution:

• Looking for BPC demos, customer references, roadmaps, performance and sizing information, training, documentation or tips & tricks?, by Jens Koerner

• EPM Add-in report with multiple Categories in SAP BPC, version for Microsoft and NetWeaver 10, by Robert Marshall

• BPC 10 MS/NW - Sending and retrieving comments in an EPM Add-in input form, by Patrick Favre

A special website dedicated to the EPM Add-in and its use was also created recently. The EPM Add-in Academy has been made available just this week.

© 2011 SAP AG. All rights reserved. 28

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