8/13/2019 BP CRM Scenario BB Matrix

1/2

CRM Building Blocks per Scenario

C39LeanCa

mpaignManagement

C30LeadMa

nagement

C81InteractionCenterMarketing

C62Activity

Management

C66AccountandContactManagement

C63Opportu

nityManagement

C67Pipeline

PerformanceManagement

C79Territory

Management

C82InteractionCenterSales(withERPS

alesOrder)

C69ServiceOrderManagement

C38ComplaintsandReturnsManagement

C80InteractionCenterService

C75E-Servic

e:SolutionAssistance

C76E-Servic

e:ServiceRequestManagem

ent

C77E-Servic

e:ComplaintsandReturnsM

anagement

ID Seq. Name

B01 1 CRM Generation X X X X X X X X X X X X X X X

C71 2 CRM Connectivity X X X X X X X X X X X X X X X

C04 3 CRM WebClient User Interface X X X X X X X X X X X X X X X

B09 4 CRM Customizing Replication X X X X X X X X X X X X X X X

C01 5 CRM Organizational Model X X X X X X X X X X X X X X X

C05 5 CRM Organizational Model with ERP HR Integration X X X X X X X X X X X X X X X

C03 6 CRM Master and Transaction Data Replication X X X X X X X X X X X X X X X

C10 7 CRM Central Master Data X X X X X X X X X X X X X X X

B08 8 CRM Cross-Topic Functions X X X X X X X X X X X X X X X

C11 9 CRM Marketing Master Data X X X

C22 10 CRM Lean Campaign Management XC37 10 CRM Lead Management X X

C23 9 CRM Basic Sales X X X X X X

C31 10 CRM Activity Management X X X X

C36 11 CRM Account and Contact Management X

C32 11 CRM Opportunity Management X X X

C06 12 CRM Territory Management X

C13 9 CRM Service Master Data X X X X X X

C26 10 CRM Service X X X X X X

C28 11 CRM Complaints X X

C78 11 CRM Interaction Center X X X

C33 12 CRM Teleservice X

Web Channel C74 12 CRM E-Service X X X

Interactive Reporting C41 13 CRM Interactive Reporting X X X X X X X

I15 13 BI Analytics Installation Guide X X X X X X X X X X X X X X X

B84 14 BI Connectivity X X X X X X X X X X X X X X X

B03 15 General Settings for SAP BI Integration X X X X X X X X X X X X X X XBS4 16 Basic Configuration - CRM Analytics X X X X X X X X X X X X X X X

B72 17 CRM Marketing Analysis X X X

B73 17 CRM Sales Analysis X X X X X X

B91 17 CRM Service Analysis X X X X X X

B74 17 CRM Customer Interaction Center Analysis X X

BS3 17 Basic Configuration - Sales Analytics X X X

SAA 18 Sales Analysis (ERP) X X X

Area

MKT

BI Analytics

Interaction Center

Service

Service

Sales

Sales

Scenarios

(Click on scenario name for details)

Building Blocks

(Click on Building Block name for details)

CRM General

Marketing

http://localhost/var/www/apps/conversion/tmp/HTML/C39_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C39_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C30_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C30_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C81_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C81_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C62_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C62_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C66_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C66_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C63_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C63_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C67_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C67_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C79_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C79_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C82_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C82_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C69_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C69_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C38_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C38_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C80_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C80_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C75_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C75_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C76_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C76_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C77_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C77_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B01_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C71_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C04_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B09_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C01_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C05_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C03_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C10_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B08_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C11_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C22_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C37_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C23_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C31_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C36_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C32_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C06_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C13_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C26_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C28_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C78_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C33_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C74_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C41_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/scratch_1/BW/I15_Scen_InstallGuide_EN_DE.dochttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B84_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B03_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/BS4_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B72_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B73_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B91_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B74_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/BS3_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/SAA_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/SAA_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/BS3_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B74_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B91_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B73_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B72_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/BS4_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B03_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B84_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/scratch_1/BW/I15_Scen_InstallGuide_EN_DE.dochttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C41_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C74_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C33_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C78_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C28_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C26_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C13_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C06_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C32_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C36_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C31_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C23_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C37_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C22_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C11_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B08_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C10_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C03_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C05_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C01_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B09_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C04_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C71_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B01_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C77_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C76_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C75_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C80_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C38_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C69_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C82_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C79_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C67_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C63_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C66_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C62_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C81_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C30_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C39_EN_DE.htm

8/13/2019 BP CRM Scenario BB Matrix

2/2

CRM Building Blocks per Scenario

C39BLeanCampaignManagementStandalone

C30BLeadManagementStandalone

C62BActivityManagementStandalone

C66BAccountandConta

ctManagementStandalone

C63BOpportunityManag

ementStandalone

C67BPipelinePerformanceManagementStandalone

C79BTerritoryManagementStandalone

C68ServiceOrderManag

ementStandalone

C75BE-Service:Solution

AssistanceStandalone

C76BE-Service:ServiceRequestManagementStanda

lone

ID Seq. Name

B01 1 CRM Generation X X X X X X X X X XC72 2 CRM Connectivity Standalone X X X X X X X X X X

C04 3 CRM WebClient User Interface X X X X X X X X X X

C02 4 CRM Organizational Model Standalone X X X X X X X X X X

C09 5 CRM Central Master Data Standalone X X X X X X X X X X

B08 6 CRM Cross-Topic Functions X X X X X X X X X X

C11 7 CRM Marketing Master Data X X

C22 8 CRM Lean Campaign Management XC37 8 CRM Lead Management X

C23 7 CRM Basic Sales X X X X X

C31 8 CRM Activity Management X X X X

C36 9 CRM Account and Contact Management X

C32 9 CRM Opportunity Management X X X

C06 10 CRM Territory Management X

C13 6 CRM Service Master Data X X X

C40 7 CRM Service Standalone X X X

C78 8 CRM Interaction Center

C33 9 CRM Teleservice

Web Channel C74 9 CRM E-Service X X

Interactive Reporting C41 11 CRM Interactive Reporting X X X X X X

I15 11 BI Analytics Installation Guide X X X X X X X X X X

B84 12 BI Connectivity X X X X X X X X X XB03 13 General Settings for SAP BI Integration X X X X X X X X X X

BS4 14 Basic Configuration - CRM Analytics X X X X X X X X X X

B72 15 CRM Marketing Analysis X X

B73 15 CRM Sales Analysis X X X X X X X X

B91 15 CRM Service Analysis

B74 15 CRM Customer Interaction Center Analysis

BI Analytics

Interaction Center

Service

Service

Sales

Sales

Scenarios

(Click on scenario name for details)

Building Blocks

(Click on Building Block name for details)

CRM General

Marketing

Area

MKT

http://localhost/var/www/apps/conversion/tmp/HTML/C39_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C30_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C62_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C66_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C63_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C67_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C79_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C68_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C75_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C76_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B01_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C72_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C04_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C02_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C09_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B08_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C11_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C22_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C37_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C23_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C31_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C36_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C32_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C06_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C13_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C40_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C78_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C33_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C74_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C41_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/scratch_1/BW/I15_Scen_InstallGuide_EN_DE.dochttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B84_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B03_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/BS4_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B72_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B73_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B91_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B74_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B74_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B91_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B73_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B72_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/BS4_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B03_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B84_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/scratch_1/BW/I15_Scen_InstallGuide_EN_DE.dochttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C41_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C74_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C33_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C78_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C40_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C13_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C06_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C32_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C36_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C31_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C23_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C37_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C22_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C11_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B08_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C09_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C02_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C04_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/C72_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/BBLibrary/HTML/B01_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C76_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C75_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C68_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C79_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C67_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C63_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C66_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C62_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C30_EN_DE.htmhttp://localhost/var/www/apps/conversion/tmp/HTML/C39_EN_DE.htm