book launch - shenzhen, china
DESCRIPTION
European Chamber of Commerce in China, sponsored by True Wind ConsultingTRANSCRIPT
Lessons in Communication A Study of the Integration of Western Business
Philosophy & Chinese Culture
European Chamber of Commerce Pearl River Delta
Shangri-La Hotel, Futian, Shenzhen
August 26, 2010
Research Methodology
Themes covered in the book
Communication
Culture
Misunderstandings
Lessons – “Takeaways”
Experience: Four years of notes, study & analysis of my experience as an executive
Surveys
Interviews A 20-question survey Distributed to 30 Western Executives
Multiple industries
Shenzhen, Shanghai, Guangzhou
① Performance Management
② Participatory Management
③ Compensation
④ Morale
⑤ Office Culture (the Informal Network)
⑥ Problem-Solving, Decision-Making, & Critical Analysis
⑦ Independent Thinking & Creativity
It works in New York & London, so it will work in China, right? WRONG !
Contracts are often the first step for a relationship in China, not the first step in executing a deal
Chinese Culture & Western Business collide – what next?
Crash Course for Foreigners
Misunderstandings: lack of knowledge of Chinese culture, history, language
Culture Confusion: To strengthen communication and relationships, foreigners need to study the culture and history
Assumptions: Westerners working in China are not “at home” and wrongly make many assumptions on how to work with a Chinese business partner or company
1) Accountability: maintain morals
2) Focus on Values
3) Ethics 4) Do not make assumptions
5) Be patient
6) It is OK to ask Chinese friends for advice
7) Study the culture 8) Learn Mandarin
9) Ask Questions
I hope you enjoy the book!
www.menelly.com
Book also Available at Amazon.com (Kindle, iPad, etc)