body language[1]
TRANSCRIPT
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BODY LANGUAGE
T & D DepartmentINC HQ
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• Why should I learn Body Language?
• How do I learn Body Language?
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Body language and what it conveys…
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• Attentive• Serious• Clear of his objective• Straight forward• Almost formal• Good eye contact
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“Indifference or worse”
Eg: Leg over arm of chair• Very informal/casual• Indifferent• Adamant about something• Thinking of alternatives• Tired-wants to relax• Fed up of waiting
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The Rock of Gibraltar
• Strong stable personality• Confident• Awaiting a positive message• Comfortable• Good self esteem• Authoritative• Leader type
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Superiority
• Overestimates himself• Casually waiting• Relaxed• Will not wait too long• Showman• ‘Let me see’ attitude
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Pre Occupation
• Pensive mood• Anxious• Having a problem at hand• Has some solution in mind• Sad situation• Restricting his emotions• I am forced to keep quite
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Boredom
• Bored• Tired• Waiting• Regretting why he/she came
here• Worried• Anxious of outcome• ‘What is all this mess I see?’
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Honesty
• I’m innocent• I did not mean it that way• Please understand me• I don’t tell a lie• That’s my honest feeling• This is what I believe
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Getting time to evaluate
• I have to think it over• I didn’t think it was so serious• What I think is…pause• Looking back-I missed it out
completely
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• I am not able to decide• This is a blow to me• My God! How can I forget that• I should have thought of that• This is a problem• I must quickly find a solution
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‘I can’t see it’
• I can’t really understand that• It is not clear to me• I must see it in detail• Please show me again• Some itching in the eye• I’m worried about that point
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‘What was that again’
• I told you so• You have done it again• Do you understand the seriousness• I will not tolerate this again• This is a serious lapse• Do you know what this means
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Steep Ling
• This is getting difficult
• I will have to decide
• That is the crucial point
• We have to put our heads together
• Putting 2 and 2 together
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Astonishment
• Oh my god!• This could not happen• Surprised• Causing worry• Can this happen to me?• Have I missed the boat?• Oh I forgot something
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What do you want me to do?
• How is it my fault?• What can I do about it?• I’m helpless• I’m all alone• Why do you blame me?• I’m hardly in the picture
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The upper arm grip
Hand in shirt• Happy with the
closeness• Appreciates
encouragement• I’ll surely do my best• Confident• Understands the
assignment
Hand in coat• Emphasizing a
particular assignment• Encouraging• Motivating• Appealing to him
strongly• I’m counting on you• More patronizing• Authority• Affection
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The Hand Wringing Gesture
• Dejected• Helpless• Thinking about alternatives• Sorry about turn of events• Sympathetic• This is very unfortunate• Showing emotion
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The Shoulder Hold
Hand in shirt• Very pleased• Enjoys the patronizing
hand• Confident• Appreciates
encouragement• Thank you very much
sir• I assure you that I’ll do
my best
Hand in coat• Encouraging• Warm greeting• Congratulations• I have confidence in
you• Wishing you a fruitful
journey• All the best on the job• Affection and
authority
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The Elbow Grasp
Hand in shirt• More informal• Very happy to
meet• Pleased with the
reassurance
Hand in coat• More informal• Pretty familiar
person• Wants to get closer• More patronizing
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Shake like a Man
Man with Black Cuff• This handshake is
between two equals• Professional
handshake• Strong in facts and
views• Signifies commitment
Man with White Cuff• Shake like a man
between two equals
• Acknowledgement of professionalism
• Relatively flexible• Signifies an
acknowledgement
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Taking Control
Hand with Black Cuff• Taking control• Domineering• Putting pressure• Patronizing• Taking initiatives
Hand with White Cuff
• Giving into pressure
• Meek• Acknowledging• Seeking help• Giving up initiative
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The Glove
Hand with Black Cuff• Informal• Getting closer• Reassuring• Understanding• Confidence
building• Please understand
Hand with White Cuff• Formal• Responding to
informal approach• Confident• Understanding
what you say
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The Stiff Arm Thrust
Hand with Black Cuff• Not courteous• Not flexible• Adamant• Trying to push
through his views
Hand with White Cuff• Courteous• Flexible• Apparently
matured• Trying to influence
the other
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The Knuckle Grinder
Hand with Black Cuff• Very aggressive• Crushing with
intent to hurt• Possibly very upset
or angry• Teaching a lesson
of his powers
Hand with White Cuff• Helplessly stuck• Unable to resist
assault• Weak• Unable to get out
of it
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The Fingertip Grab
Hand with White Cuff• Half hearted
handshake• Wants to avoid
commitment• Not interested• condescending
Hand with Black Cuff• Tries for the best of
the bargain• Trying hard to get
some kind of commitment
• Interested, but losing ground.
• Does not wish to lose opportunity
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Giving the Control
Hand with Black Cuff• Gives control to the
other• Acknowledging
others’ leadership• This arrangement
is issue based• This handshake is
between equals.
Hand with White Cuff• Takes control by
consensus• Displays leadership• Understands this
leadership is for now
• Acknowledges that this is equal relationship now