body language and non verbal communication
TRANSCRIPT
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Business Communication
Non verbal
Communicationand use of
body language
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Communication in general
is process of sending and
receiving messages thatenables humans to share
knowledge, attitudes, and
skills. Although we usuallyidentify communication with
speech, communication iscomposed of two
dimensions - verbal and
nonverbal.
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Non-verbal communication includes facial
expressions, eye contact, tone of voice,
body posture and motions, and positioning
within groups. It may also include the way
we wear our clothes or the silence we keep.
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BODILY SPEAKING
According to the socialanthropologist, EdwardT. Hall, in a normalconversation betweentwo persons, less than35% of the socialmeanings is actuallytransmitted by words.
So, at least 65% of it isconveyed through thebody (non-verbalchannel).
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Have you ever heard
anyone say, "His actionsspoke so loudly I couldn't
hear what he said?"
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Categories
Physical. This is
the personal type
of communication.
It includes facial
expressions, tone
of voice, sense of
touch, sense ofsmell, and body
motions.
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Aesthetic.This is the type of communication that
takes place through creative expressions: playing
instrumental music, dancing, painting andsculpturing.
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Signs
Use of various signs in non verbalcommunication
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Symbolic. This is the type of communication that
makes use of religious, status, or ego-building
symbols.
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Kinesics (body language) Body motions such as shrugs, foottapping, drumming fingers, eye movements such as winking, facialexpressions, and gestures
Proxemics (proximity) Use of space to signal privacy or attraction
Haptics Touch Oculesics Eye contact
Chronemics Use of time, waiting, pausing
Olfactics Smell
Vocalics Tone of voice, timbre, volume, speed
Sound symbols Grunting, mmm, er, ah, uh-huh, mumbling
Silence Pausing, waiting, secrecy
Posture Position of the body, stance
Adornment Clothing, jewellery, hairstyle
Locomotion Walking, running, staggering, limping
Physical Aspects of Non Verbal
communication.
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Facial Expressions
Face is the indexof Mind
The eyes, thelips and themuscles expressmany feelings
It can also bedeceived bymanipulation
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The Eyes Stare or fixed gaze
suggest involvementor wonder or eyedisapproval.
Raised looks show
dominance. Downcast looks
suggest weakness andsubmission
Direct eye contactcommunicateshonesty, transparencyand neutral attitude.
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Gestures and Postures
Positive Gestures
Open Palms
Eye-to-eye confrontation
Smile
Equal Handshake
Postures
Standing position
Walking style
Hand Movements
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NONVERBAL
BEHAVIOR
INTERPRETATION
Brisk, erect walk Confidence
Standing with hands onhips
Readiness, aggression
Sitting with legscrossed, foot kickingslightly
Boredom
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Walking with hands inpockets, shoulders
hunched
Dejection
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NONVERBAL
BEHAVIOR
INTERPRETATION
Hand to cheek Evaluation, thinking
Touching, slightlyrubbing nose
Rejection, doubt, lying
Rubbing the eye Doubt, disbeliefHands clasped behindback
Anger, frustration,apprehension
Locked ankles ApprehensionHead resting in hand,eyes downcast
Boredom
Rubbing hands Anticipation
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A Small Class Exercise
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So What Does This Mean?
Let me see!
Authoritative
Pondering
Thinking
Considering
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So What Does This Mean?
Can I help!
Trust me!
Youre ingood hands!
Helping Hand
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So What Does This Mean?
Dejected
Disappointed
Lost it.
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So What Does This Mean?
Now just stopthat!
Get out ofhere!
Defensive
Oppositional
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So What Does This Mean?
So tell me
more!
Open
Accepting
Welcoming
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Importance
confidence-building
expressions and
gestures
awareness of non-
verbal cues
avoidingmisunderstandings
Conclusion
S h P t l
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GROUP MEMBERS
Suhas Patel
Yogesh Patade
Deepak Agarwal
Abhijeet Kale
Deepak Patil
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Reference Material
Business Communication
Asha Kaul
Effective Business CommunicationFrancis soundararaj
Communication Skills
Dr. Nageshwar Rao.Dr. Rajendra P.Das
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Q & AQUESTIONS
IF
ANY
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