EVN NPC v s pht tri n c ng

QUY TC NG X C A EVN NPC

V s pht tri n c ng

Pht huy truyn th ng c i n l c Vi t Nam, T ng

i n l c mi n B c (EVNNPC) lun t d n

v c kinh doanh v phn ph t s c kinh doanh sn xu t

a bn cc tnh mi n B c. V a bn ho ng r ng l n mang nhiu

c th ring ca cc vng, min, EVNNPC quy t tm gn gi v pht

huy tch c c truy n th ng t p c n ni chung v ca

EVNNPC ni ring.

V i s m nh EVNNPC v s pht tri n c v h gi tr c t li

trong m ng, EVNNPC xy d ng nn B quy t c ng x

nh ng chun m c trong ng x v l kim ch nam cho ton

b CBCNV EVNNPC ng d ng khi th c thi cng tc chuyn mn v giao tip

hng ngy.

B quy t c ng x c a EVNNPC s gip t t c CBCNV EVNNPC nh

ng v t hon thi n mnh, t o d ng hnh nh c a chnh mnh, ca EVNNPC

c c c , cc c th trong quan h giao ti p v trong cng

tc chuyn mn.

V i nh nh chu n m c xy d ng trong B quy t c ng x

m i CBCNV EVNNPC s bi t k t h p c n c a cc nguyn tc

vo trong t ng th c ti cng t o d ng, kh nh vai tr, v th v

u c a EVNNPC v c v m i CBCNV EVNNPC

cng t t trong nh ng thnh vin lm vic trong m t mi

ng chuyn nghi

V s pht tri n c ng

1. EVNNPC T n l c mi n B c.

NPC.

thnh vin tr c thu c, Cng ty con, Cng ty lin kt.

o EVNNPC Ch t ch kim T c EVNNPC, Ph T ng

c EVNNPC, Ki ng EVNNPC

v K ng EVNNPC.

o Ban

ng Ban cc Ban chuyn mn.

o o EVNNPC o Ban.

7. CBCNV Cn b cng nhn vin.

8. SXKD S n xu t kinh doanh.

Ho ng s n xu t kinh doanh.

M C L C CC T VI T T T

V s pht tri n c ng

PH N 1 ......................................................................................................................................................... 7

QUY T C NG X N I B ..................................................................................................................... 7

1. NG X I V I T CH C ........................................................................................................ 7

i v thnh vin: ............................................................................................................... 7

i v i cc Ban t ng cng ty ...................................................................................... 7

2. NG X V I C NHN.................................................................................................................... 7

o v ng ....................................................................................... 7

2.2 CBCNV vi o ..................................................................................................................... 8

2.3 CBCNV v ng nghi p ................................................................................................................. 8

2.4 CBCNV ng x v i cng vi c ......................................................................................................... 9

2.5 ng x trong vi c s d ng v b o qu n ti s n chung ................................................................... 9

2.6 ng x trong b o m t thng tin .................................................................................................... 10

2.7 ng x .................................................................................................................. 10

c ngoi ...................................................................................................... 10

i v ng ........................................................................................................................ 10

2.10 ng x ................................................................................................................. 11

2.11 ng x ........................................................................................................................ 11

2.12 ng x ng ................................................................................................................. 12

2.13 ng x khi gi i quy t b ng trong n i b .............................................................................. 12

2.14 Cc hnh vi b nghim cm ......................................................................................................... 12

QUY T C NG X V I BN NGOI ................................................................................................... 13

1. NG X I V C .......................................................... 13

1.1 Cam k t v ng v Chnh ph ................................................................................................... 13

1.2 Cam kt v i EVN, B , ngnh hu quan ........................................................................................ 13

1.3 Cam kt v t i ...................................................................................................... 13

M c L c

V s pht tri n c ng

2. NG X V I KHCH HNG, V I TC ................................................................................ 13

2.1 ng x v i khch hng ................................................................................................................. 13

2.2 ng x v i tc ......................................................................................................................... 14

2.3 ng x v i truy n thng ............................................................................................................... 14

PH N III ..................................................................................................................................................... 15

NGHI TH C S D NG C V TREO C ............................................................................................ 15

1. V tr treo c .................................................................................................................................... 15

2. Nguyn tc treo c .............................................................................................................................. 15

PH N IV .................................................................................................................................................... 16

CC NGHI TH C NG X C TH ..................................................................................................... 16

1. I .................................................................................................................. 16

............................................................................................................................... 16

t tay ............................................................................................................................. 16

i thi u v t gi i thi u ............................................................................................... 18

d ng danh thip ................................................................................................ 18

C ...................................................................................................................... 19

c khi lm vi c: ................................................................................................ 19

c: .................................................................................................................. 19

c:.................................................................................................................... 20

ng x , giao ti p: ........................................................................................................... 20

n tho i ........................................................................................................................ 21

I H P ......................................................................................................................... 22

gi c ........................................................................................................................... 22

ng nghe ........................................................................................................................ 22

u: ........................................................................................................................ 23

n tho i ........................................................................................................................ 23

c h p ................................................................................................................ 23

................................................................................................................................... 24

gi c ............................................................................................................................. 24

2. i trong t .............................................................................................................. 24

NG ....................................................................................................................... 25

V s pht tri n c ng

ti c m i: ........................................................................................................... 25

i ti c: .......................................................................................................................... 26

L I K T ..................................................................................................................................................... 29

V s pht tri n c ng

PH N 1

QUY T C NG X N I B

1. NG X I V I T CH C

1.1 i v thnh vin:

Ban hnh cc quy ch qu n l n i b c a c a EVNNPC ph h p h th ng

n quy phm php lut, ph h p v u l t ch c v ho ng c a

EVNNPC

n ch o, ng d n ph i chu n m c, r rng, thng nh t, khoa

h c, ph h p v i tnh hnh th c t ho ng SXKD t i .

Th c hi i quy ch m tra v gim st

ng xuyn vic th c hi n cc quy ch nh c a EVNNPC nh m k p th i

pht hi n sai st trong ch thnh vin.

Tn tr ng cc l c l p, t u ki n thu n l

thnh vin cng pht trin.

Ch o, khuy tham gia cc hot

ng x h m b o hi ha gia ho ng s n xu t kinh doanh v l i ch c a

c ng.

1 i v i cc Ban t ng cng ty

Phn cng c th r rng ch c cho t ng Ban chuyn trch.

Xy d ng quy ch ho ng r rng, t u ki n thu n l cc Ban hon

thnh t t ch m v c phn giao.

2. NG X V I C NHN

2.1 o v ng

ng vin, khuyn khch cn b ng trong

EVNNPC c, nghin cu khoa h c, ng d ng cng ngh, pht

minh sng kin c i ti n k thu p d ng vo th c ti n trong m i m t c a ho t

V s pht tri n c ng

ng s n xu ch c qu n l nh c hi u qu

cao nht.

m b o nh vi i s ng c i lao ng. M i

CBCNV EVNNPC s cc quyn l i v v t

ch t v tinh th nh c a Php lut v c a Ngnh

m b o xy d ng cc ch , cng bng, minh bch

Lun khuy n khch, t u ki ng rn luy n, trau d i

ki n th c, k pht tri n. Khuy ng sng to v t o

u ki n t ng sng t c p d ng vo th c ti n.

CBCNV EVNNPC ph c l ng nghe; thnh tch

lun ph i chnh xc, kp th i, cng b i c

khuy m ph i ch u hnh th c k lu t theo m ph h p.

2.2 CBCNV v o

nghim tc, lch s , tn tr ng khi giao ti p v o.

Lm t t nhi m v c giao kh nh vai tr c a c Lnh

o. Lun c u th v h c h i khng ng c nh ng ng m i, nh ng sng

ki n c i ti n k thu t m i p d ng vo th c ti a EVNNPC v

t , gp phn xy d ng EVNNPC ngy cng l n m nh h a.

Tn tr ng ki n ch o c o, khng bn tn, a dua vi nh ng

ki n khc v o v i su c. Khi c ki n trnh by

th ng th n, tr c ti p mang tinh thn xy d ng cng pht trin.

2.3 CBCNV v ng nghi p

Lun khim t n, chn thnh, tc phong nhit tnh, vui v , gi n d .

Tn tr ng nghi i t o nn bu khng kh phn kh i

i trong .

C tinh th l n nhau trong

cng vi cng ti n b .

Lun h c h i kinh nghi m c a nh ng th i, gp

v t o m u ki ng nghi p mnh ngy cng hon thin v pht trin.

V s pht tri n c ng

c giao cng gii quy t m t cng vi c ph i ch ng ph i h

cng hon thnh tt cng vi c giao. Khi b m c n ph i bo co

v o qu n l tr c ti p (ho o 2 bn lin quan khi khc phng, Ban)

quy nh gi i quy t cng vi ng no?.

y cng vi c v n trnh trch nhim. K k

v li b ko phi gy m t n i b .

2.4 CBCNV ng x v i cng vi c

M ng, m i l i ni, m i vi c lm ph c th c hi n theo nguyn

t c tun th nh c a Php lu t, c a EVN v EVNNPC.

cao vai tr, trch nhim c nhn, khng tr y

trch nhi m. Th c hi n t ph bnh v ph bnh nghim tc, chn thnh, thng

th c u th kh c ph th c hi n hon thnh tt cng vi c

c giao.

Ton tm, ton trong cng vic, th c hi n h t trch nhi m

b o hon thnh cng vic m t cch nhanh chng nh t, chnh xc v hiu qu nh t.

Lun th c hi n nhi m v theo quy nh c a cn b qu n l tr c ti p,

tr ng h p c s ch o c i tun th theo s ch

i bo co vi cn b qu n l tr c ti p c a mnh v vi c th c hi n quy t

Khng l m d ng, l i d ng quy n l c, ch c v , hay nhim v

th c hi n cc hnh vi vi ph c ngh nghi p, vi ph m cc n nh

c a T ng Cng ty.

2.5 ng x trong vi c s d ng v b o qu n ti s n chung

CBCNV EVNNPC ph i c trch nhim gn gi v b o qu n ti s n chung,

k c ti s n giao ring cho tng c nhn s d ng trong cng vi u ph i m

b o s d c, ti t ki m trnh lng ph. Khng s

d ng ti sn chung v ti sn cng vo m mang ti sn

ra kh i phng n c php ca l o qu n l

Th c hi n nghim chnh m i n nh c t cc thi t b

n v kha cht c c khi ra v .