bo coe tcs presentation aol

© Tata Consultancy Services ltd.

TATA Consultancy Services

Business Objects CoE

Presentation To

AOLMay 2007

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Agenda

Drivers for Management Dashboards

• Business Objects Dashboard Management XI

• TCS BI Practice Capabilities

• TCS Business Objects CoE Capabilities

• Case Studies

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Does your organization have access to information it needs to make better decisions?

When you need it?

Specific to business needs?

In an easy to understand format for everyone?

Need for Information Access

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Drivers for Performance Management Today

Source:

Over 50% of business users found it difficult to very difficult to get the

information they need

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Dashboards deliver value Access information easily for better decision making

Have transparency into business performance

View summarized information relevant to user needs

Dashboards are critical in performance management

Dashboards Provide the Information Access

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Enterprise Performance Management (EPM) is a continuous process

Establish goals based on strategies

Measure goals with metricsMonitor measurementsAnalyze exceptions & impactDecide then act

Dashboards Enable Performance Management

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Business Drivers High impact visualization of key metrics Intuitive user interface and navigation Ability to manage and monitor metrics effortlessly Actionable analyses Easy to change dashboards

Technology Drivers Easy dashboard building capabilities Flexibility as the needs of an organization change Security to ensure proper user access Scalable for a growing enterprise Integration with enterprise information portals Integration to leverage existing BI investments

What do dashboard users want?

Drivers for Dashboards

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Agenda

• Drivers for Management Dashboards

Business Objects Dashboard Management XI



• Case Studies

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Build dashboards and scorecardsAlert end-users with changes in

KPIsAdvance performance

management needs with analytic engines

Set Analysis Predictive Analysis Process Analysis

Customize performance management applications

Performance Management Products

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Monitor business performance Define critical performance metrics across the

enterprise Track metrics over time to identify trends and

exceptions Avoid unpleasant surprises and manage exceptions

through advanced alertsUnderstand business drivers

Gain extreme insight through interactive, advanced visual analytics

Move from interactive metrics to detailed Analysis Advance insight with powerful analytics

Deploy personalized dashboards Empower users to personalize views without IT

Intervention Extend insight via dashboards to individuals or

groups Leverage the industry’s most trusted business

intelligence platform

Provide visibility across the organization

Business Objects Dashboard Manager XI

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Define critical performance metrics across the enterprise

Flexible metric management Customizable calendars for metric

management

Track metrics over time to identify trends and exceptions

Time is an important dimension Pre-built calendars or your custom calendars

Avoid surprises and manage exceptions with advanced alerts

Alert users via e-mails and dashboards Link directly into operational systems to

automate actions

Monitor Business Performance

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Gain extreme insight through interactive, advanced visual analytics

Display analysis and actionable info Choose from catalogue of interactive analytic

templates

Move from interactive metrics to detailed analysis

Understand root causes Drill through with context

Advance insight with powerful analytics Align your organization with Performance

Manager Uncover business drivers and forecast futures

with Predictive Analysis Uncover process inefficiencies with Process

Analysis

Understand Business Drivers

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Empower users to personalize views without IT intervention

Drag-and-drop dashboard building capabilities Personalized and secured content dashboards

Extend insight via dashboards to individuals or groups

Rollout personalized dashboards for individuals or groups

Consistent view of company’s KPIs

Leverage the industry’s most trusted business intelligence platform

Trusted foundation for dashboarding capabilities Integrated from front to back-end

Deploy Personalised Dashboards

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Dashboard Builder Rules Engine

Interactive Analytic TemplatesMetrics Engine

Key Components of Dashboard Manager

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Agenda



TCS BI Practice Capabilities


• Case Studies

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BI Practice Snapshot

Driven by innovation and aspiration

• Leverage TCS Quality Models - CMMi, PCMM, Six Sigma, ISO, BS7799 etc.

• Executing large implementations through Global Delivery Centers – ABN AMRO, GE….

• Ensuring consistent and quality delivery through Practice led Delivery Assurance Groups

• End-to-end service maturity• Productivity Tools• Rigorous internal competency development and

evaluation program (iCALMS)• Global knowledge sharing through KNOWMAX

• Active customer relationships: 215+• Active Projects: 375+• Revenue (Year 2005): $180

M• Revenue (Last 3Q, Y06): $76 M• Consultant Base 4,500• Years of experience

12,000+• Attrition Rate <07%

BI Practice (as of March 2007) Matured Delivery Organization

Depth of Experience

Global Presence

• 33 Delivery Centers in 10 countries• Regional BI Practice Directors in the

Americas, UK and Europe• Regional CoEs and Solution Centers

of BI Technology across the globe

Alliances & Publications• Global Partner Relationship with IBM,

Oracle, Microsoft, NCR Teradata, Informatica, Ab Initio, BO, Cognos, Hyperion, SAS, SAP,…

• Offering Based Joint GTM Strategy• Rewards and Recognition from most

of our partners during 2006• Regular international publications• Regular workshops with customers

and expert groups/institutes

• An architectural framework towards service orientation, encompassing

• Proven BI Solutions- BIDS™• Domain offerings for various Industries• Matured CoEs for focus technologies• model to capture experience, learning

and best practices• Excellence with Technology Maturity

Model (TMM) • New Knowledge Management portal

Vision

Consistently among global top 3

Analysts Exposure• Gartner BI MQ for NA, March 2007• TCS Publication (Issue 5) featuring

Gartner Research, Oct 2006• IDC White paper on Business Analytics

and TCS Positioning, Feb 2006• AMR Report on BI & EPM Service

Provider, Sept 2006• Forrester SOA Wave for NA, Sept 2006• AMR Report on SOA, Sept 2006• Regular Enquiry and Briefing Sessions

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BIDS™ V5 - A Comprehensive Solution based on “Think Big, Build Step-by-Step” philosophy

Modular approach to building solutions Platform independence Well defined guidelines, checklists & standards Flexibility to adapt with other methodologies E-T-V-X criteria re-enforced Best practices from multiple engagements

Business Intelligence for Decision Support

BIDS™ - The Icon of TCS’ BI Capabilities

Matured customizable BI delivery backed by:

Process Solutions Domain Solutions Technology Solutions

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KDDCPM

BIMM

DMC

BIDD

DM DQM

BIPM

BIHC

BIM

View of Management DashboardView of Management Dashboard

BIMSR

BIBP BICM

M2X - Application - Data - Technology

BICC

Upgrade

BIDS™ Process Solutions – Service Mosaic

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BIDS™ Domain Solutions

bBIDS (Banking)Entities – 275; Elements - 2500

iBIDS (Insurance)Entities – 250;

Elements - 2500

tBIDS (Telecom)Entities – 400; Elements - 5000

mBIDS (Manufacturing)Entities – 300; Elements - 3000

rBIDS (Retail)Entities – 150; Elements - 1800 fBIDS (Integrated

Solution for Banking, Fin. Services &

Insurance)Entities – 600; Elements - 5000

Building Blocks

Logical Data Model

Analytical Templates

High-end Analytics

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BIDS™ Technology Solutions

Data Extraction SourcesBespoke ApplicationsLegacy SystemsPackaged Application: SAP, Oracle Apps, Siebel, Retek, JD Edwards, Peoplesoft

Data Integration & CleansingAb InitioBO Data IntegratorIBM DatastageCognos DecisionStreamFirst LogicInformaticaMS DTSOWBIBM QualityStageTrillium

ODS / DW DatabaseDB2 UDBMS SQL ServerNCR TeradataNetezzaOracle

Reporting & AnalysisActuateBusiness ObjectsCognosHyperion InformaticaMicrostrategyMS Analysis & Reporting ServicesOracle BIProclaritySAP BWSASSiebel AnalyticsWeb Focus

Metadata ManagementInformatica SuperglueMetacenterIBM MetaStage ASG Rochade

Technology Maturity Model to Build and Sustain Competency

Benefits Derived through CoE

Shared services & therefore Cost management

Technology Management

Competency & Knowledge Management

Best Practices Management

OthersCognos CPM, ScenarioHyperion PA/HFMKalido Oracle EPB, OFA, OSASAS Enterprise Mineri2 (MDM), Siperian

LeadershipLeadership

Excellence

EstablishedDefined

EmergingMethodology

People

Process

Alliance

Offerings

Assets

Training

Infrastructure

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IDC White paper - Partnering for Successful Business Analytics Projects – Feb 2006

Gartner’s Magic Quadrant for BI – March 2007

Excerpt from AMR’s BI Report – Sept 2006

Forrester’s SOA Report – Sept 2006

…TCS has the clearest SOA strategy

Analyst Views

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Agenda




TCS Business Objects CoE Capabilities

• Case Studies

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CoE Charter

Knowledge Management• Asset (industry practices,

standards, demos) creation• Asset feedback from customers

and delivery teams• Central asset repository with web

based access to delivery teams

Competency Management• Competency Definition for the

technology• Assessment of technology skills

per definition• Plan for competency upgrade• Attract and retain internal skills

through incentives• Hire external talent

Technology Change Management• Technology Tracking• Plan awareness sessions

(webinars, partner events, internal training)

• Learning and Development programs

Offering Strategy• Service offerings for the entire life

cycle of the project• New Offering design, formulation

and rollout• Plan awareness sessions for

sales & delivery teams• Provide pre-sales support

Partner Collaboration• Joint response to market

opportunities• Solutions for joint customers • Industry branding through

customer and partner successes

Delivery Assurance• Well defined methodology• Process oriented approach• Internal community of technology

experts• Access to partner knowledge

base, technology forums

TechnologyCenter of Excellence

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Service Offerings

TACTICAL

OPERATIONAL

• Deployment Strategy & Roadmap• Deployment Architecture Strategy• Solution Assessment• BI Readiness Assessment• Performance Management• Balanced Scorecards• Competency Center Setup

• Program Management• Projects Scoping and Management• Multi-site Rollout• Industry Analytics• Dashboard Management• DW Standardization & Consolidation• Technology Maturity Assessment• Capacity Planning

• Lifecycle Services• Sustenance services• Change Management• Migration and Upgrade Services

STRATEGIC

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Technology, People and Customers

LeadershipLeadership

Excellence

EstablishedDefined

EmergingMethodology

People

Process

Alliance

Offerings

Assets

Training

Infrastructure

Right mix of skills to deliver global solutions to diverse customers

Customers by Industry Verticals Customers by Geography

Technology Maturity Model People by Roles

850+ BOBJ consultants

350+ consultants internally certified on BOBJ products

20+ consultants BOCP certified

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TCS - BOBJ Strategic Alliance

Exploiting partner synergies for value added solutions to customers

Value to Marketplace

➧ Highest commitment to deliver expertise in Strategy, design, implementation and customization

• Global SI partner

• Organization Connect ➧ Complement each others product and process knowledge and extend it to marketplace• Collaborative approach to

implementing projects

• Focus on building competency

➧ Complement each others domain knowledge to deliver best product/solution to clients

• Expand product excellence within the CoE

➧ Leverage TCS’ process maturity and onsite-offshore methodology along with BOBJ’s product expertise

Relationship Highlights

➧ Exchange best practices, product information, enable trainings and certifications to help clients access highest level of capability

• Solution Build ➧ Leverage TCS’ industry and project implementation knowledge with BOBJ’s product and domain knowledge to create value added solutions for our customers

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Some Joint CustomersBanking

Citibank, USABank of America, USAReserve Bank of India, APACStandard Chartered Bank, APAC

Financial Services

Lehmann Bros., UKGE Capital MMF, USAGE Capital Rail Car, USAIrwin Mortgage, USAPrincipal Financial Group, USAExperianGE Commercial FinanceSun America Financial

Manufacturing

Johnson Control Inc, USA

Philips Semi-Conductors, Europe

Eli Lily, USA & UK

Hewlett Packard, USA

Honeywell, USA

Cummins, USA

Cisco, USA

Honeywell, USA

Apple Computers, USAMotorola, USABechtel, USA

Retail

Sommerfield, UK

Littlewoods, UK

Infoco, Belgium

Insurance

Prudential, USA & UKUSAA, USASwiss Re, EuropeAviva, UKHartford P&C

Transportation

British Airways, UKVirgin Atlantic, UKSingapore Airlines, APACPrincess Cruises, USA

Telecom

Cingular Wireless, USANortel. USAHutchison, APAC & UKBritish Telecom, UK

Media & Entertainment

Sony PicturesWarner Brothers20th Century Fox

Utilities

British Petroleum, UKAreva, EuropeNational Grid Transco

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Customer Speak Thank you very much for your hard work to complete this project on time and on budget. We had an aggressive timeline to

complete this project and we were able to meet this with your determination and commitment

- Tamra Lewis, Program Manager, Eli Lilly

TCS is much ahead in understanding technology vis-à-vis other competitors. TCS associates are very enthusiastic at work.

It is a pleasure to work with them

– Hubert Goodman, Director Marketing Support, Cummins

The BI blueprint developed for Gen Re by TCS will become our Bible for future deployment

– Sam Medina, CIO, Gen Re

I want to start off by saying that more than few within Nortel have commented that the TCS design document was the best design document with which we have been associated. This superior document is a result of the good team work that has been facilitated between the wider Nortel team and the talented and focused TCS team. Because the Design Document is so robust, it will serve us all well as we move into the Development Phase of the Field Population Tracking Project

– Larry Webb , IT Director , Nortel Networks

“The TCS Team was outstanding and provided a needed service that was efficient, fast and accurate … Each team member worked in harmony with my full time staff and was able to complete their work on time and with out errors. I would welcome the team you sent me anytime, they were excellent and their work was very good.”

– Charles Hendricks, Sr. Manager Data Warehousing, Irwin Mortgage

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Agenda





Case Studies

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GE COM FIN – Digital CockpitBusiness Case Digitization of the Business Critical Metrics and IT Metrics with analytic

portals for decision making. Integration of Data from different sources, businesses and desktop

reporting environment to eliminate data redundancies/improve productivity. Automation to Eliminate manual data consolidation. Consolidated Customer View – 360 degree view of customer. Analytical reporting with drill deep capability. Departmental Silos for data storage and reporting. Differences in Metrics definition across businesses. Heterogenous Technology platforms & Inconsistent Data

definitions. Data Quality Analytical reporting with drill deep capability.

Challenges

Multiple data sources, platforms & Business Units. Metadata Management (Business/Operational). Agreement on Data/Metric definitions/Reconciliation. Aggregate aware Design. Multiple Data Refresh Cycles . Closed-Loop Intelligence. Write-back Enabling.

SolutionFinalize overall enterprise data warehouse frame work.Multi generation deployment approach. Conform data definitions (Conformed dimensions).Metrics standardization.Data quality assessment.Technical Architecture (Tools/Technology/Processes).Proof of concept (Reports/Application prototype/mock ups)Data architecture design and validation with end users.Onsite – Offshore delivery model.Aligned to 6 sigma methodology (Define/ Architect/ Build/ Test/

Launch/ Post Launch)Complete Automation (Process Scheduling & Auditing/

Auto-reconciliation and Alerts)

Business Benefits Data warehouse as the One stop Shop for all Analytical Needs. Data Integration across Business Processes Data Consistency and Reliability - ”Single source of Truth” Digital Dashboards for Senior Management Reviews Quick-hit projects for incremental business benefits

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Screenshots – Sony Pictures Dashboard POC

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Thank Thank you you

The Quest for Excellence in BI…

….is a journey, not a destination.

….and TCS ensures smooth journey.

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