BMC Software confidential.

BMC Performance Manager

Will Brown

BSM Architecture Diagram

FilterNormalizeCorrelate> Root Cause

Business impact and importance

PhysicalLogicalDependencies

PrioritizeAutomateNotifyEscalate

A Route to Value for Business Service Management

What is Driving Change?

› Resource Constraints

› Regulatory Implications

› Slow Growing IT budgets (2-4%)

› Industry Technological Advances

› Reducing Complexity

*Ray Paquet, Gartner, March 2005

“70% of IT budgets are spent on maintenance and operations, only 30% on value-add activities” *

Operational Efficiency

Value

BMC ApproachThe Next Step in Management Evolution

Capabilities

PATROL EXPRESS

PATROL CLASSIC

A single, integrated solution that brings together the robustness of PATROL classic with the ease of use and implementation of PATROL Express.

Enterprise Event Integration

Service Level Management

Advanced Troubleshooting

Up/Down Detection

Intelligent Automation

Performance Monitoring

Administration & Configuration

BMC Performance Manager Components

BMC PortalSingle interface with PATROL Express ease of use

•SIM Portal –select to install, seamless integration with BMC Portal, view business elements•BMC Performance Manager Portal – PE and PATROL data, Configure PE Elements and leverage namespace of Console Server•Other Portals…BMC Performance Manager

Centralized and simplified configuration, reporting and distribution

•RSM –configuration, administration, data collection, •Dynamic provisioning of LLP – provisioning happens under the covers, user get to schedule provisioning•Common data repository for reporting and analysis – centrally stores managed information and BMC Performance Manager configuration information

Managed SystemsFlexible data collection

•Agentless - using standard communication protocols: PerfMon, WMI, rstatd, Secure Shell (SSH), SNMP, HTTP/HTTPS, SQL*NET, Ping, DNS•Lightweight Local Presence – minimum presence needed to gather data in specific cases

ConfigurationConfiguration

ReportingReporting

Managed NodeAGENTLESS

Managed NodeAGENTLESS

Web

Bro

wser

BMC

Porta

l Ser

ver

Man

aged

Sys

tem

s

BMC Performance Manager Portal

BMC Performance Manager Portal

SIM Portal SIM Portal

Other PortalsOther Portals…

DeploymentDeployment

Managed NodeLIGHTWEIGHT

LOCAL PRESENCE

Managed NodeLIGHTWEIGHT

LOCAL PRESENCE

Managed NodePATROL Agent (via Console

Server)

Managed NodePATROL Agent (via Console

Server)

Collection

Q2 2005 Q3 2005Q1 2005 Q4 2005 Q1 2006 Q2 2006

High-Level Roadmap

SDKSDK

Continued delivery/support of PATROLContinued delivery/support of PATROL

Visualization Release

Users can view PATROL 7, PATROL Express, SIM - information in the BMC Portal. (4/05)

Visualization Release

Users can view PATROL 7, PATROL Express, SIM - information in the BMC Portal. (4/05)

License Consolidation

Single functional license across all BMC Performance Manager products (7/05)

License Consolidation

Single functional license across all BMC Performance Manager products (7/05)

Data Integration ReleaseLeverages existing investment in PATROL by centralizing data, reporting, and threshold management (12/05)

Data Integration ReleaseLeverages existing investment in PATROL by centralizing data, reporting, and threshold management (12/05)

Native BMC Performance Manager Solutions

Dynamic deployment based on user needs; no more dependencies on PATROL (12/05 ->)

Native BMC Performance Manager Solutions

Dynamic deployment based on user needs; no more dependencies on PATROL (12/05 ->)

Native SolutionsNative Solutions

One ViewOne View

One LicenseOne License

One ArchitectureOne Architecture

Allow users to build native applications (8/05)

Allow users to build native applications (8/05)

BMC Performance ManagerUpgrade Plan

Three Transitional Phases

› Visualization Customers can view their PATROL 7 and SIM data in the BMC

Portal console along side their PATROL Express data

› Data Integration Data collected via PATROL 3/7 is stored in the same common

repository; PATROL Express reports and event management are seen as one regardless of where the data is collected

› Final Transition BMC Performance Manager Applications are deployed to fully

exploit the features of BMC Performance Manager infrastructure Remote / agent-less monitoring where possible

Custom KMBMC Performance Manager SDK (Customer, Partner Access)

Migration – Protecting Current Investment

PATROL Central Operator (Win,Web)

BMC Portal

PATROL for Windows, Unix, Linux

BMC Performance Manager for Servers

PATROL for Oracle, DB2, Sybase, SQL Server

BMC Performance Manager for Databases

PATROL for SAP, Siebel, Oracle Apps, J2EE…

BMC Performance Manager for SAP, Siebel…

KM and Threshold BMC PerformanceConfiguration ManagerAUTOMATICAUTOMATIC

BMC Performance ManagerCustomer Impact - Visualization

› Associate existing PATROL 7 console with BMC Performance Manager

› Use existing PATROL 3/7 tools to configure and deploy PATROL Knowledge Modules and Agents

› Existing PATROL 3/7 for threshold management, event integration, and reporting

› No need to uninstall or re-configure PATROL Agents or Knowledge Modules

› The “visualization” release does not integrate with PATROL 3

The “Visualization” Release04/05

BMC Performance ManagerArchitecture - Visualization

Tier 1 - Portal

Tier 2 – RSM(s)

Tier 3 Managed Node

Web Browser

Common Repository

Common Repository

Remote Service

Monitoring

Remote Service

Monitoring

Managed node

Managed node

PATROL Agents

PATROL Agents

Visual integration

SIM

Port

al

PA

TR

OL

Port

al

Oth

er

Port

als

BMC Portal

PATROL Central

Architecture

BMC Performance ManagerCustomer Impact - Data Integration

Centralized threshold management and reporting for both PATROL KM data and PATROL Express data

No need to uninstall or re-configure PATROL Agents or KM’s

Leverage “migration” wizard to associate PATROL Agents and KMs to BMC Performance Manager (RSM)

Migration of threshold configuration / event integration is optional.

Customer can leverage PATROL Express ad-hoc reporting

Use existing PATROL 3/7 tools to configure PATROL KM’s and Agents

The “Data integration” Release12/05

BMC Performance Manager Architecture

Tier 1 - Portal

Tier 2 – RSM(s)

Tier 3 Managed Node

Web Browser

Remote Service

Monitoring

Remote Service

Monitoring

Managed node

Managed node

PATROL Agents

PATROL Agents

SIM

Port

al

PA

TR

OL

Port

al

Oth

er

Port

als

BMC Portal

PATROL

Visual integration

Long term sum. data Long term sum. data

Med. term sum. data Med. term sum. data

Near real-time raw data Near real-time raw data

BMC Reporting Client

Data integration

Reporting ServerReporting Datastore

Reporting ServerReporting Datastore

PSL Sec BSM BPMAgent RSM P7

BMC Performance Manager Customer Impact - Final Transition

PATROL Classic is still supported but not required

Managed nodes leveraging the “Data Integration” release still supported but not required

Knowledge Module and applicable managed node configuration are migrated from PATROL 3/7 to BMC Performance Manager

Migration of event integration from PATROL (PET / Common Connect) to BMC Performance Manager (iiWS) is required

Migration of PATROL Reporting environment for managed nodes managed by new BMC Performance Manager applications is required

Final Transition to BMC Performance Manager

2006

BMC Performance Manager Architecture

Tier 1 - Portal

Tier 2 – RSM(s)

Tier 3 Managed Node

Web Browser

Remote Service

Monitoring

Remote Service

Monitoring

Managed node

Managed node

PATROL Agents

PATROL Agents

SIM

Port

al

PA

TR

OL

Port

al

Oth

er

Port

als

BMC Portal

PATROL

Visual integration

Long term sum. data Long term sum. data

Med. term sum. data Med. term sum. data

Near real-time raw data Near real-time raw data

BMC Reporting Client

Data integration

Reporting ServerReporting Datastore

Reporting ServerReporting Datastore

ProvisioningProvisioning

LLPLLP

ProvisioningProvisioning

PSL Sec BSM BPMAgent RSM P7

BMC Performance ManagerWhat Does it Mean to You?

PROVIDES FLEXIBILITYPROVIDES FLEXIBILITY- Easy to use and implement- Automate Service Delivery Process

- Scale quickly to meet dynamic business management needs

INNOVATIVE APPROACHINNOVATIVE APPROACH- Industry standard protocols- On-Demand deployment

- Central view, configuration, administration, reporting

CREATES BUSINESS ADVANTAGECREATES BUSINESS ADVANTAGE- Lower cost of ownership (reduced administration and maintenance)

- Increased value

PROTECTS INVESTMENTPROTECTS INVESTMENT- Building blocks for BSM: more commonality & better integration

- Take advantage of current PATROL and technology investment

BMC Performance Manager is an innovative “End to End Systems Management Solution” that improves business performance and reduces cost by enabling IT to shift focus from maintenance and operations to performing value added tasks

What are the Next Steps?

› Continue developing well instrumented infrastructure, this is critical for successful BSM implementation

Implement BMC Portal to visually integrate SIM, PATROL and PATROL Express

Consider expanding to PATROL Express in areas of appropriate business importance

Continue PATROL implementation and expansion to maximize the benefits of current investment

Work with BMC representative to expand to management capabilities using BMC Performance Manager architecture