bmc remedy and myit: service management for the digital era
TRANSCRIPT
© Copyright 10/16/2015 BMC Software, Inc1
BMC Remedy and MyIT:Service Management for the Digital Era
Jon HallLead Product Manager, Remedy Product ManagementOslo, October 2015
@JonHall_
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Expectations have changed
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HOW MANY OF YOU
HAVE RECENTLY
DONE THIS?
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THE OLD WAY OF
DOING THINGS…
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…NO LONGER
MATCHES THE
NEW
© Copyright 2015 BMC Software, Inc.
According to 100+ IT managers at Fortune 1000 companies, social and mobile technologies, and the consumerization of IT, are having a positive impact on
business:
46%positive impact on
customer satisfaction
44%improved ability to
drive innovation within the business
30%increased revenue
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“A growing number of companies
are finding their service
businesses under threat.
The culprits are members of a new
wave of digital upstarts that
capitalize on…
• changes in technology
• customer behavior,
• and the availability of data
…to create innovative, customer-
friendly alternatives to the
services incumbents offer”
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“Winning approaches will consist of three elements”…
FOCUS ON SERVICE INNOVATION
PERSONALIZE THE CUSTOMER EXPERIENCE
SIMPLIFY THE WAY SERVICES ARE DELIVERED
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Digital businesses deploy digital services
Mobile-first Intuitive & Intelligent Automated & Data-fueled
Lean-serviced Socially-enabled High speed IT
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Service Management has a critical role to play: Enable and manage digital services
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User-centric design approach
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It’s SMART, BEAUTIFUL and POWERFULRemedy 9.0 is different.
So you can manage complexity, simply.
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Remedy with MyIT
Intuitive mobile apps
Unified service catalogue
Automated, context-aware search
Social collaboration, formless interactions
Service health broadcasts
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Transformational personal service for the consumer
SEARCH KNOWLEDGE
BOOK APPOINTMENTS
VIEW SERVICE HEALTH
REQUEST SERVICES
COMMUNICATE & COLLABORATE
PROVIDE KNOWLEDGE
DYNAMICALLY RESPOND
MAINTAIN SERVICE HEALTH
DELIVER SERVICES
RESPOND & INTERACT
Game changing tools for the service provider
#Remedy9 @BMC_ITSM
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Giving YOU the power to innovate
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The world’s most innovative companies trust BMC service management solutions…
• 20,000 Customers
• 40,000 Community Members
• >1000 SaaS Customers
• >3 Million MyIT User Licenses To Date
• ADDM Growing 3x Faster Than Market
Public SectorBusiness ServicesTelco RetailFinancials CPGHealthcare
