11

Value proposition

22

Single Source of Truth and OrchestrationCMDB. Dashboards and Analytics. Discovery.

Process and Task Orchestration.Service Level Management.

BMC - Business Service Management Platform

Service Stability and Process ControlSelf Service. Service Desk.

Problem Resolution. Asset Management.Change and Release. Identity Management.

Predictive Intelligence for IT OperationsEvent and Impact. Predictive Analysis.

Scheduling. Problem Resolution.Performance, Availability, and Recovery.

Configuration and ComplianceProvisioning. Change and Release.

Configuration Automation. Capacity.Audit and Compliance.

33

The BSM BluePrint

44

BMC delivers an architecture designed for rapid and comprehensive integration

Typical bottoms-up, ad hoc integration (APIs and UIs)

Architecture that brings functions together to enable more efficient IT processes to

better support business needs

Prevents collaboration using common information

BMC BSM Platform

55

Service Desk

IncidentManagement

ProblemManagement

ConfigurationManagement

ChangeManagement

AvailabilityManagement

Service LevelManagement

ReleaseManagement

CapacityManagement

FinancialManagement

For IT

IT ServiceContinuity

Management

Design andPlanning Deployment

TechnicalSupport Operations

Maintain Plan

Control

Evaluate Implement

Hardware

Environments

Networks

Processes

Databases

Software

Services

Application Management

Business perspective

TECHNOLOGY

SECURITY

Infrastructure Management

Service support

Service delivery

ITIL Processes

Global Orchestration

66

BMC® Atrium Configuration Management Database

Value PropositionGain the IT control needed to support your organization’sbusiness goals.

Top-level descriptionThe BMC® Atrium Configuration Management Database (CMDB) is an intelligent data repository that provides a working model of your enterprise IT infrastructure.

77

BMC® DiscoveryValue Propositionhelps organizations overcome the obstacles associated with limited visibility and fragmentation by providing a scalable, sustainable solution for capturing, reconciling, and continuously updating the BMC® Atrium™ CMDB

Top-level descriptionBMC® Discovery automatically discovers people, business processes, and IT infrastructure and relationships, as well as populates and maintains the BMC® Atrium™ CMDB.

88

BMC Asset Management

Value PropositionAlign asset portfolios to business needs, lower software license costs and compliance risk and avoid over- and under-purchasing of hardware and software

Top-level descriptionBMC provides the most comprehensive, ITIL-integrated solution for physical, financial and contractual control of your assets to reduce TCO, mitigate compliance risk and accelerate CMDB time-to-value.

99

BMC Service Level Management

Value PropositionBMC Service Level Management helps customers align crucial IT infrastructure and service desk processes with the priorities of the business.

Top-level descriptionBMC Service Level Management automates, monitors, and manages the entire range of service level agreement processes for commitments made between IT and the businesses or customers they support.

1010

BMC Service Request Management

Value PropositionImprove IT service efficiency by allowing employees to view, request, and track the status of service requests

Top-level descriptionBMC Service Request Management enables IT organizations to deliver greater self-help options to end users and IT employees by allowing them to view a catalog of “requestable” services; request those services; and track their status. BMC Service Request Management automates the full lifecycle of service request management, including integration to back-office fulfillment and change management, to increase service desk efficiency.

1111

BMC Change and Release Management

Value PropositionStandardize and automate the ITIL change management process

Top-level descriptionBMC Change Process Management improves your ability to quickly implement IT changes; enforces policies to minimize business risk; and automates your change management process to meet ITIL best practices.

1212

BMC Service Desk

Value PropositionImprove the effectiveness of your service desk by standardizing and automating ITIL incident and problem management processes

Top-level descriptionBMC Incident and Problem Process Management enables IT to respond quickly and efficiently to conditions that disrupt critical services by automating ITIL incident and problem management processes, so that your service desk can act as a single point of contact for user requests, user-submitted incidents, and IT operations.

1313

BMC Dashboard and Analytics

Value PropositionUnderstand through global real-time and historical views the performance of your IT

Top-level descriptionBMC Dashboards and Analytics for BSM provide highly interactive, right-time access to key service support metrics to help IT management optimize decisions and accelerate the alignment of IT with business goals

1414

BMC Capacity Management

Value PropositionEnsure that capacity of IT infrastructure matches the evolving demands of the business in the most cost-effective, timely, and accurate manner

Top-level descriptionUsing advanced analytical techniques, BMC PerformanceAnalysis and Capacity Management (Distributed) solutions analyze current and historical performance to enable prediction of future resource capacity needs, while optimizing IT resources to deliver higher service availability and performance.

1515

BMC BladeLogic Configuration Mgt

Value PropositionConfigure business services — not just devices — to deliver complete services to the business faster, with lower risk and costTop-level descriptionBMC Service Automation unifies configuration and compliance by automating repetitive, manual tasks (suchas provisioning and patching). It reduces the margin for error and allows IT to get things done faster. It makes compliance standards and policies actionable.

1616

BMC BladeLogic Application Release & Deploy Mgt

Value PropositionDeploy Applications faster and through the ITIL based automated process to reduce time to deploy & deliverTop-level descriptionBMC BladeLogic Release Management enables unified packaging and promotion of applications and infrastructures across dev, pre-production and production environments. Repeatable process and reduction of manual errors, and application quality of service greatly enhanced.

1717

BMC Event Management

Value PropositionDetect IT problems before they impact business services

Top-level descriptionBMC Event Management detects IT problems before there is an impact on critical IT services, and enablesconsolidation of events across mainframes, distributed systems, networks, databases, and applications.

1818

BMC Service Impact Management

Value PropositionPrioritize actions based on their business impact.

Top-level descriptionBMC Service Impact Management provides a unique solution to dynamically prioritize IT events based on business policies that define how those events truly impact the business, users, and the bottom line.

1919

BMC Performance and Availability Management

Value PropositionMonitor your IT infrastructure and automatically recover from service failures

Top-level descriptionThe BMC Infrastructure Performance and Availability Management solution for distributed systems ensures the optimal performance and availability of critical business services by monitoring your IT infrastructure and automatically recovering from service failures.

2020

BMC Run Book Automation & Orchestration

Value PropositionAutomate the global run book production orchestration across all disciplines and locations

Top-level descriptionOrganize through a graphical studio workflow all actions and product integrations by orchestrating the changes, release, management,..tasks across all applications, servers, networks, storage, devices,…