blended facilitation: ncvo information2.0 conference 24/11/08
DESCRIPTION
Plenary presentation given at NCVO's annual information conference, 24/11/08. Description and case study into Blended Facilitation.TRANSCRIPT
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Hello
Network and community design and facilitation; event design and facilitation
2000…..………2002……..2004……………..2006……..…..2007……..… 2008..
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Going to talk about...
“Our working practices are increasingly stretched across both online and offline worlds.
Simultaneously, new collaboration models are emerging for group decision making and stakeholder engagement.
We are living in a 'blended' environment. How can we make the most of the opportunities arising from this reality to achieve our organisational goals?
Ed will look at how to strategically plan and tactically deliver 'blended' collaboration models...”
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
e.g...
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
e.g...
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
e.g...
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
e.g...
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
e.g....
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
e.g...
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
a cautionary tale...
"...walked into glastonbury without a ticket and sleep isn’t going to happen. The Verve were great. Work in 5 hours
and I’m still here…"
“…The Verve were brilliant - then saw a bit of Groove Armada , then Babyhead and finally (starting at 3am) The Egg..."
"... My head is in a right state! EVeryone at work knows I was there because I updated
my Facebook page (Doh!) so no lame excuse and sicky for me...what a
disaster!...”
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Right then, let’s go
• Blended facilitation: quick definition• Context• Case study: Media Sandbox• Elements
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
A working definition
‘Blended facilitation’ is an understanding of how to facilitate a group’s development using different tools and interventions in the two different domains (virtual
and physical) in a structured framework.
(Media Sandbox report, November 2008)
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Context
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Media Sandbox
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Blended as an approach
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Media Sandbox in iShed
iShed year 1 2 3
Media Sandbox as an open Community of Practice Yearly innovation focusKnowledge sharingLearning focus
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Activities in a lifecycle
PlanTyp
e of
act
ivity
Time
Ideas:surfaceassess
Pilots do R&D
Lessons learnt and
showcase
Pre-event Event Projects Event
Blended communication and facilitation:
Extract and share stories / lessons
Panel decision
Project
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Knowledge assets
Domain mapIdea sheetsRecording of eventSuccess criteria
Blog postsInterviewsGroup bookmarksNewsletter updatesMailing list content
Lessons learntPilot showcaseMetricsOpen discussion
Project
Knowledgeassets
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Blended as an approach
Launch event•Community building•Knowledge networking•Assets:•Success criteria•Domain mindmap•Photos•Videos
Progress and final events•Workshops in progress•Projects showcase•Open discussion•Salon dinners
Open innovation•Collaboration•Journal writing•Mailing list•Asset improvement•PR
Preparation•Commission structure•Partnerships•Social model
Results•Projects online•Case studies•Reviews•Knowledge re-use
Sandbox Month 0 1-3 5
Virtual
Physical
activity
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Tools for the approach
Blogs as inclusive research journals:Projects writing and learningReaders learning and comments
Mailing lists for sharing/networking: Research sharingMembers meeting
Third party applications: Flickr, delicious, Youtube, Google
Physical gatherings: Events all throughOffice space sharedFormal/informal: pub
Facilitation techniques: Light touch, distributedNo rules
Assessment: Qualitative, Quantitative
Other knowledge generated:Case studies: projectsCase studies: model
Photo: copyright: Greenwise:http://www.flickr.com/photos/greenwise/2084185882
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
A community asset in both domains
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Knowledge networking
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Communications and facilitation
Understand posts
and intera
ctions, dige
st, re-purpose
Physical event
Newsletter
Blog posts
Other ongoing facilitation actions: Face to face and virtual: blended
• General knowledge sharing and announcements: open mailing list • Projects’ P2P knowledge sharing: closed mailing list, dinners, working in the studio• Informal private facilitation: phone, email, IM, f2f• Informal P2P knowledge sharing: phone, email, IM, f2f
Upload event asse
ts
Understand posts
and intera
ctions, dige
st, re-purpose
Physical event
Upload event asse
ts
NewsletterNewsletter Newsletter
Blog posts Blog posts
Sandbox Month 1 2
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Who is doing what?
Website:Scheme overview
EventsProject outlinesProject journals
LinksContact
iShed
Working on pilotPublishing reports on pilotDiscussing with comments
Facilitating: InterviewsIssue resolutionEncouraging
ReportingSummarisingRe-purposingFacilitating
Projects
Wider community members
Commenting on the siteDiscussing on listSharing bookmarks, photos, tags, pictures, videos
Re-telling stories
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Roles
• Organisational engagement planner• Online facilitator• Offline facilitator• Assessor and reviewer• ‘Blended’ facilitator• Technology Steward• Social Reporter
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Report and links
•Media Sandbox case study–http://www.edmitchell.co.uk/blog/2008/11/14/media_sandbox_final_report/
•Contactivity report–http://www.knowledgeboard.com/item/2700
•David Wilcox–http://www.socialreporter.com
•Nancy White–http://www.fullcirc.com
•Jack Martin Leith–http://www.jackmartinleith.com/?page_id=226
•Unbla paper: knowledge as a social construct–http://www.qualitative-research.net/index.php/fqs/article/view/415/900
•iShed–http://www.ished.org.uk
•Delicious–http://www.delicious.com/edmittance
•blended•facilitation•mediasandbox
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008
Thank you
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AKA:edmittancehttp://icanhascheezburger.com/