Blackberry Innovation Forum 2011, London - Say Yes to your Customers, Anthony Vigneron

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In this presentation I share in 3 steps how you can say Yes to your users and promote consumerisation of IT: #1 Understand the Demand #2 (re)-Design your Services #3 Everyone Say Yes!

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<ul><li> 1. Say Yes! To YourCustomersAnthony Vigneron</li></ul> <p> 2. We Say Yes!Enterprising Minds: C lifford C h ance is one of th e world s le ad ing law firm s , with 33office s in 23 cou ntrie s and s om e 3,200 le gal ad vis e rs C re ative , S m art way of th inking A glob al firmO nly th e b e s t p e op le H u ge im p ortance on te am workE xce lle nt re s ou rce s for cos t-e ffe ctive s u p p ort s e rvice s 3. #1 Yes!Understand Demands 4. #1 Yes! Understand the DemandsWhy embrace consumerisation? It s not a ch oice ! Yes! toConsumerisation * We are in fas h ion b u s ine s s Bigge s t tre nd for ne xt 9 ye ars56% C u ltu ral ch ange* Trend Micro Consumerization report 2011 5. #1 Yes! Understand the DemandsSo whats stopping us doing it? P ractice s of th e p as t S e cu rity d e p artm e nt IT d e p artm e nt (S tru ctu re / P olicie s / S u p p ort / C os ts / Liab ilitie s ) C om p le x m arke t force s U s ab ility 6. #2 Yes!(re) Design Services 7. #2 Yes! (re) Design ServicesKey Principles for New Services D e s ign for M ob ility as a cu ltu ral b e h avior, th e way h u m ansactu ally b e h ave Is you r b u s ine s s re ad y for th is ? S ay ye s ! Bu t not always ! 8. #3 Yes!Everyone Say Yes! 9. #3 Yes! Everyone Say Yes!Enterprising Minds: Challenge service providers N e w s e rvice agre e m e nts N e w s e rvice s N e w s e rvice p rovid e rs &amp; d e live ry m od e ls 10. Why BlackBerryStrategic Choices C ontinu e to inve s t in R IM p latformE xce e d ou r C lie nts E xp e ctations B lackb e rry BalanceAp p lications Manage m e nt C lou d S e rvice s Innovation:M icros oft O ffice 365T otal S e rvice M anage m e nt M anage D ive rs ity 11. @AnthonyVigneron 201 1 R e s e arch In M o tion Lim ite d . All righ ts re s e rve d . BlackBe rry, R IM , R e s e arch In M o tion and re late d trad e m arks , nam e sand logos are th e p rop e rty of R e s e arch In M otion Lim ite d and are re gis te re d and / u s e d in th e U .S . and cou ntrie s arou n d th e world .orAll o th e r trad e m arks are th e p rop e rty of th e ir re s p e ctive owne rs .</p>

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