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    I-

    CANON IMAGERUNNER

    QUICKREFERENCE GUIDE

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    CANON IMAGERUNNERQUICKREFERENCE GUIDE

    TABLEOFCONTENTS

    COPY FEATURES-BASIC OPERATIONS 3

    SINGLE &DOUBLE SIDED 3 COVER SHEETS 3 ENLARGE &REDUCE (ZOOM) 4 SAMPLE SET 5 EXPRESS COPY 5 GLOSSARY OF TERMS-SPECIAL FEATURES 6 HELP BUTTON 8

    MAILBOXES 9

    CREATING &DELETING A MAILBOX 9 STORING DOCUMENTS IN A MAILBOX 9

    o SCAN TO MAILBOX 10o STORE IN USER INBOX 10o PRINT TO MAILBOX 10

    COPY DOCUMENTS STORED IN MAILBOX 11UNIVERSAL SEND (SCANNING) 12

    PCLPRINT DRIVERS 15

    PAGE SETUP 16 FINISHING 17 PAPER SOURCE 17 QUALITY OPTIONS 18 SECURED PRINT 18

    MAINTENANCE/TROUBLESHOOTING 20

    MAINTENANCE/ TROUBLESHOOTING 20

    PAPERJAMS 21 PAPER WEIGHT COMPARISON TABLE 22 REGISTERING PAPER IN DRAWERS &STACK BYPASS 23 CHANGING TONER 24 WARNING MESSAGES 25

    SUPPLIES,SERVICE &CONTACT INFORMATION 26

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    BASIC OPERATIONS

    Single-sided Copying:

    1. Place originals into the document feeder and press start.Making Two-sided Copies from One-sided Originals:1. Place your originals and press the [Two-sided Mode] key.2. Press the [1 to 2-sided] key.

    When you select the [Option] key, select the type of two-sided orientation, andpress the [Done] key.

    3. Press the [OK] key. The display returns to the Basic Features screen, and 1 to 2-sided is displayed

    above the [Two-sided Mode] key

    4. Proceed to make copies in the usual way.Making Two-sided Copies from Two-sided Originals:1. Place your originals in the feeder and press the [Two-sided Mode] key.2. Press the [2 to 2-sided] key.

    When you select the [Option] key, select the type of two-sided orientation fororiginal and copy paper, and press the [Done] key.

    3. Press the [OK] key. The display returns to the Basic Features screen, and 2 to2-sided is displayed

    above the [Two-sided Mode] key.

    4. Proceed to make copies in the usual way.Creating Covers:1. Place your originals in the feeder and press the [Special Features] key.2. Press the [Cover/Sheet Insertion] key.3. Select the [Front Cover] and press the [Next] key.4. When copying onto the Front Cover, press the [Printed] key, and then press [Next].5. Select the paper source for the Front Covers, and press the [OK] key.6. Press the [Done] key.

    The display returns to the Basic Features screen.7. Proceed to make copies in the usual way.

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    BASIC OPERATIONS

    Enlarging/Reducing Originals to a Standard Size (Preset Zoom):You can enlarge or reduce standard size originals to standard paper size.

    [Reduce] [Enlarge]

    LGL LTR (78%) Maximum ration* (400%)11x17 LGL, 11x15 LTR (73%) STMT 11x17 (200%)

    11x17 LTR (64%) LTR 11x17 (129%)

    11x17 STMT (50%) LGL 11x17 (121%)Minimum ratio (25%) *Only on the platen glass

    1. Place your originals and press the [Paper Select] key.2. Select [Entire Image] key, and press the [Done] key.3. Press the [Copy Ratio] key.4. To reduce, select a reduction ratio. To enlarge select an enlargement ratio.5. Press the [Done] key.

    The display returns to the Basic Features screen, and the selected copy ratio isdisplayed

    6. Proceed to make copies in the usual way. To return the copy ratio to 100%, press the [Direct] key. You can cancel the mode by pressing the [Reset] key.

    Specifying the Copy Ratio by % (Zoom Designation):1. Place your originals and press the [Copy Ratio] key.2. Enter the copy ratio with the [-] or [+] key or the Numeric keys [0 9] in 1%

    increments.

    3. Even if you entered the ratio with the Numeric keys [0 9], you can change theentered values with the [-] and [+] keys.4. If you make a mistake when entering values, press the [Clear] key, and enter the

    correct value5. Press the [Done] key.If you enter a value outside the setting range, a message prompting you to enter theappropriate value will appear on the screen. The display returns to the Basic Featuresscreen, and the selected copy ratio is displayed. Proceed to make copies in the usualway.

    To return the copy ratio to 100%, press the [Direct] key.You can cancel the mode by pressing the [Reset] key.

    Copy Ratio Tips & Tricks:

    Select the [Entire Image] key from the Copy Ratio screen if your original containsprint that extends all the way to the edge of the pages. (This feature slightly reducesimages to include this area.)

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    Copy ~. E x, . . C o p y

    a~ Text

    H m m Special Features . m m ~ ~r,!'S. System Monitor.

    Send

    N ai l B ox

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    _SetPageRange~YOOC""lsousethe-"-- "keys.

    OK

    r , ! 'S. System Monitor.

    i I \ i L 08 d A 4 s iz e p 8p er 1"'uto Density

    100%~o l EI L TRo Poin l~l-Sided Colll'lteNotSet~

    BASIC OPERATIONS

    SAMPLE SETThe Sample Set key will enable you to print a sample when you are making multiplesets of copies. It appears when a number other than one copy is selected.

    EXPRESS COPY

    This screen, if available, is useful for advanced users, as it allows you to setthe various copying modes with fewer steps than the regular copy function.

    After selecting the

    Sample Set key this

    window will popup

    allowing you to

    specify your sample

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    GLOSSARY OF TERMS - SPECIAL FEATURES

    Select the [Special Features] key from the Basic Features copy touch screen. Press

    the Arrow Up or Down as needed.

    DOCUMENT LAYOUT

    Two-Page Separation: Enables you to copy facing pages in a book or bound original tofit into separate pages. Place original on glass in top left corner. Tip: If the book does

    not have standard size pages, it may work better to place the binding of the book in the

    center of the machine (at the LTR mark).

    Cover/ Sheet Insertion: Enables you to add front & back covers and sheet insertions.For best results, manually select paper source document, then select paper source

    individually for each cover/sheet insertion. You may choose to have sheets printed orleft blank.

    Booklet: Enables you to begin with one or two-sided original documents and create abooklet. Select the original paper size, then the paper output size. If you want a

    reduced booklet on LTR sized paper, LTR-R paper must be loaded.

    Transparency Interleaving: Enables you to automatically insert a sheet of paperbetween transparencies with the option to copy the content of the transparency to the

    inserted paper.

    Image Combination: Enables you to automatically reduce multiple 2, 4, or 8 originals

    as well as two-sided originals to fit onto one or both sides of a selected paper size.

    IMAGE ADJUSTMENT

    Shift: Enables you to make copies with the entire original image shifted to the center or

    a corner.

    Margin: Enables you to make copies with the entire original image shifted by adesignated width to the left, right, top or bottom to create a margin on the copies. This

    is generally used to make copies ready for placement in binders.

    Frame Erase: Enables you to erase shadows, lines and other parts of a document such

    as fax headers. Options include Original, Book and Binding Frame Erase. In order to clearinformation from only one area of the document such as a fax header, select Original

    Frame Erase, and Adjust Each Dim. for further area designation. Note: Only one type offrame erase can be used on a particular document.

    SCAN SETTINGS & NOTIFICATIONS

    Scan Image Check: Enables you to confirm scanned images page by page when you

    scan originals. It is useful to prevent copying errors resulting from scanning errors.

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    GLOSSARY OF TERMS - SPECIAL FEATURES

    Different Size Originals: Enables you to copy two different size originals togetherwith the paper output size auto detected by the device. The following combinations of

    originals may be used 11 x 17 and LGL, LTR and LGL, LTR and LTRR. If LGL and

    LTR are used, LTRR paper must be loaded in a drawer. This mode will not work with

    the Stack Bypass.

    Job Build: Enables you to scan multiple batches of documents through the feeder and

    on the glass, and prints them out as one document after scanning. It is used when thereare too many documents to fit in the feeder at once, or other documents such as photos

    need to be inserted within the document. You may change a minimal amount of copy

    settings for each batch. However, the finishing (stapling/hole punch, etc) will be the same forall pages in the document and cannot be changed. Select job build and continue to press

    the start key for scanning originals. When all documents have been scanned, press doneand the entire document will be printed.

    Job Block Combination: This is an advanced job build. This mode enables you toscan multiple batches of originals with different copy settings and print them as one

    document. You can edit, rescan and check the settings of each block before combiningand printing. You may also store the document in a mailbox with the print settings.

    Store in User Inbox: This mode enables you to scan originals into a User Inbox with

    the copy settings, making copies at the same time if desired. It saves the documentwith

    the copy settings in the mailbox for future use.

    Job Done Notice: Enables you to set the machine to notify you via email when thecurrent copy job is done. In order to use this you need to store email addresses in the

    address book beforehand. This feature can only be used if the optional Universal SendKit is active.

    IMAGE EDITING

    Nega/ Posi: Enables you to make copies of the original image by inverting thegradations of black-and-white.

    Image Repeat: Enables you to repeatedly copy the entire original image in either the

    vertical or horizontal direction. The paper source must be manually selected. Automatic

    setting- The original image is copied so that the maximum possible number of repeats fitonto the selected paper size. Manual setting- The original image is copied the specified

    number of times. If the image is too large to fit on the paper when repeated for aselected number of times, it will overlap.

    Form Composition: Enables you to superimpose a previously scanned image, which

    has been stored in the memory of the machine on the output.

    Mirror Image: Enables you to copy the original image reversed, as a mirror reflection.

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    GLOSSARY OF TERMS - SPECIAL FEATURES

    Page and Copy Set Numbering: Enables you to print page numbers, copy setnumbers and user defined text on the copied output. If you would like to print

    characters with the numbers you may store (register) the characters in the machine for

    future use if desired.

    Watermark/ Print Date: Enables you to print a preset or user defined watermarkand the date on your copies. If you create your own watermark, you may select register

    to store it in the machine for future use.

    Tab Paper Creation: Enables you to print on tab paper. The tab paper must be

    loaded into a drawer and the paper must be registered as tab paper in the machine.

    Sharpness: Enables you to make copies of originals with a sharper or softer contrast.Low Use this setting to lessen the moir effect (shimmering, wavy pattern). High- Use

    this setting to enhance the edges of original images so that the faint or fine line text is

    reproduced with a sharper contrast.

    MEMORY FUNCTIONS

    Job Recall: Enables you to recall the three most recent copy jobs and make copiesusing these settings.

    Mode Memory: Enables you to set any possible combination of copy modes and storethem one of nine memory keys, which may be named. To program a memory key,

    specify the copy settings first, then select the memory key desired and choose register.If you would like to adjust the settings later for a key, you may register and overwrite

    the existing settings.

    HELPFor additional information using the machine, the Help button gives step

    by step instructions on the use of features and general maintenanceinformation. To learn more about the use of a particular feature, press help

    after selecting a mode or feature on the display.

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    MAILBOXES

    Mailboxes allow users to scan and store documents directly from the platen glass ordocument feeder into the devices hard drive image server into personalized or

    departmental mailboxes. Up to 100 mailboxes can be created and stored.

    Creating Mailboxes:1. Press ADDITIONAL FUNCTIONS

    2. Press [Mailbox Settings].3. Press [Box Set/Store].

    Scroll down to an unused mailbox.

    Press to select desired mailbox.4. Press [Store Name].

    5. Using the keyboard that appears on the touch screen, enter the mailbox name.

    6. Press [OK].

    7. Using the copier number keys, enter a password if desired. Passwords can be up to 7numbers.

    8. Select desired time for auto document erase: 1,2,3,6,12 hours (or) 1,2,3,7,30 days(or) 0 for OFF = permanent document storage.

    9. Press [OK] to enter data. The new mailbox will be displayed. If secured, a padlock

    icon will show.

    Press [Done] 3 times to exit ADDITIONAL FUNCTIONS.

    Deleting a Mailbox:1. Repeat steps 1, 2 and 3 above.

    2. Press to select desired mailbox.3. Press [Initialize]; press [Yes] to delete the mailbox.

    4. Repeat step above to exit.

    STORING AND PRINTING DOCUMENTS IN A MAILBOXThe improved mailboxes feature allows users to scan material directly into a mailbox

    from the copier, as well as send documents from a workstation. Merge document allowsthe user to combine documents scanned into the copier with documents sent to the unit

    as a printer. Multiple selected mailbox documents can be printed out in any order,either as separate jobs in succession, or combined as one large document (merged).

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    MAILBOXES

    Scan to Mailbox:1. Place documents to be scanned in the document feeder or on the platen glass.2. Press [MAILBOX] button.

    3. Press to select the destination mailbox.

    4.

    Press [Scan].5. Enter the job-level settings for that document.

    6. Press [Document Name]. Using touch screen keyboard enter name of document.Press [OK]

    7. Press [START]button to begin scanning document.8. The document will be listed in the mailbox queue.

    9. Repeat steps 1, 4, 5 & 6, or send several print files to that mailbox. You will need at

    least 3 documents in the same mailbox to fully demonstrate the new mailbox

    features.

    Store In User Inbox:Refer to Special Features in the copy section. This copy feature will enable you to

    copy a document, as well as store it in an Inbox for future use, saving the print settings

    with the document.

    Select Store in User Inbox key under Special Features on the Copy Screen.

    Select mailbox where document will be saved and name the document.

    Select Copy Upon Storing if desired.

    Copy document with desired settings.

    Print Documents to a Mailbox:1. Open the file on your PC.2. Select File, Print and choose the Canon Printer from the Windows Print Screen.

    3. Select [Store] from the Print drop-down menu.

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    PrInter Inrormatlon

    The output method wil l be switched to [Store].Ope n the [Store De st ina tion ] d ialog b ox by cl ic king the ico n n ex t to the drop -do wn l ist b ox , the n sp ec ify i te ms s uc h a sthe mai l box number,Do yo u wan t to op en the [Store Des tina tion] dialog bo x no w7

    Store DestInatIonIata NameI r - Enter Name

    Name IDDCUMENT NAME HERErUse File Name

    Mai! 80"80" Number 80" Name

    budi5cottWlinda zeigler

    OK Cancel !:!elp

    MAILBOXES

    4. Select [Yes].

    5. Click on the mailbox you wish to print to and enter the name of your document.

    Choose [OK] and continue with other print selections. When the job is sent it will

    store in the selected mailbox.

    Copy Documents Stored in a Mailbox:1. At the copier, select the [Mailbox] key. Select your mailbox number. Select the jobs

    from the screen that you wish to print by touching them on the screen.

    2. Press [Print]: At this point you have 2 options:

    i. Press [Start Print] to print the mailbox documents in the order

    you selected; orii. Press [Change P Settings].

    3. Press [Merge Documents] if you selected multiple jobs and wish to print them as

    one.4. Press [Start Print] to print the merged mailbox documents as ONE LARGE

    DOCUMENT.

    NOTE: All Job-Level settings for each separate Mailbox document (Simplex, duplex,zoom, etc.) will be overridden by whatever you set in the Mailbox print screen. All

    documents printed in merge mode will share those settings. Output will be all simplex or

    all duplex.

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    UNIVERSAL SEND- (SCANNING)

    After selecting the address, you may further specify the send settings, which are alllocated on the right side of the screen.

    Additional Scan Settings are available under the Option button.

    Select the drop-down menunext to the resolution to

    specify send resolution. A

    larger number will create a

    larger file.

    Select the Option button to

    access to additional scan

    settings such as enlarge/reduce

    and document type as well as

    Special Features such as Job

    Build and Frame Erase.

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    SendSettings

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    UNIVERSAL SEND (SCANNING)

    More Send Settings such as 2-Sided Original and Different Size Originals are available on

    the right side of the screen. The File Format menu will determine the format in whichthe recipient will receive your document if sending via email or scanning to a file.

    In the Send Settings section you are able to name the document you are sending, aswell as enter a subject, message, and reply-to address.

    Please note, in most cases, if you are emailing the document from themachine, it is easiest to email it to yourself. The reason for this is the emailaddress of the sender will show to be something [email protected].

    If no subject, message, or reply-to address is filled out, the recipient will notknow who sent it.(Note: Some of the settings listed in the screen above are optional.)

    The File Format

    menu enables you

    to further specify

    the file type of your

    document.

    Send Settings

    enables you to enterthe document name,

    message and reply-

    to address.

    The most important

    field to fill out isdocument name.

    If sending via email

    to someone other

    than yourself, select

    reply-to and find

    our email address.

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    PCL PRINT DRIVER

    Open any software application.

    Click the file button.

    Click the printer button. (A printer dialog box will appear).

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    peL

    Printer~ame:Status:Type:Where:Comment:

    Canon iR2270iiR2870 PCL5eIdleCanon iR2270iiR2870 PCL5eIP_172.16.1.45

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    Page range@8J Io Curr~nt pageo Pages: IEnter page numbers andior page rangesseparated by commas. For example, 1,3,5-12

    CopiesNumber of ~opies:

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    Print ~hat: I DocumentP[int: I All pages in range

    ZoomPages per sb.eet: 11pageScale to paper si;e: I No Scaling

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    -----------------------------------~ Canon iR2270JiR2870 PCL5e Properties L 1 J r 8 J

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    PRINT DRIVER

    Click to open printer select box and choose a printer, then select Properties.

    Page Setup Options: You can select original page size, output size; number of copies,orientation and page layout. You may add a watermark from this screen.

    Select

    Propertiesfor print

    settings.

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    Collate on

    this Windows

    screen.

    Choose Edit

    Watermarkto create

    your own

    customized

    watermark.

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    ------- --------------------------~ Printing Prefe rence

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    Finishing Options:Allows you to select; single-sided, double-sided, long-edge or short-

    edge binding and collating to stapling.

    Paper Source Options:Allows you choose the type of paper you are printing or what

    drawer you are selecting your paper from.

    Select this

    drop-down for

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    - 17 -

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    ------------------------------------f! Printing Preferences L 1 J [ g JPa ge Se tu p

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    ~ Canon iR2210/iR2870 PCl5e Properties L 1 J [ g J

    CONFIDENTIAL

    ~ % [2 5 to 400]v

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    PCL PRINT DRIVER

    Quality Options: From the quality tab, you can choose the best quality for your

    output.

    Secured Print Feature: This feature will allow you to print a document that ispassword protected, and it will be stored in the print queue until you go to the machine

    to print it. To use this feature, select Secured Print in the Print output drop-downmenu.

    Use the drop

    down to select

    Secured Print.

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    Information.I Theoutput method willbe switched to [Secured Print].Enter the document name, user name, and password in the [Confirm ID/PasswordJ dialogthat appears when printing,I [ O K . . ] I

    ---------------------------------Confirm Password r : I ] l R J

    Document wil l be printed in the Secured Print mode.Confirm document name, user name, and password.

    Q . ocument Name:IJser Name:fassword:

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    Pr in ting . . .Se cu re d P r in tSe cu re d P r in t

    'ec

    Sys tem Mon it o r]

    PCL PRINT DRIVER

    Secured Print (cont):

    Select OK when this popup window appears.

    Select OK and OK again or Print to begin printing as normal.Another window will pop up asking you to confirm your password. This is a one-time

    password for this print job. Type any numeric password that you choose and selectOK.

    To print your job, go to the machine and look in the print queue on the Print Job tab.(On some machines this is under System Monitor. If you are looking in SystemMonitor, select the Print button and you will see your job in the print queue.)

    Your print job will have a lock next to it, and the Secured Print button will behighlighted. Select the Secured Print button and enter your numeric password. Your

    job will print.

    If you forget your password, you may delete the job out of the queue, but you will be

    unable to print it. The job will be stored in the RAM of the machine for up to 24 hours,then will automatically delete if it is not printed.

    The Secured Print

    button will be available

    when the secure job is

    selected.

    The default view is

    Secured Print. Change

    the drop down to All

    to see entire print

    ueue.

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    CanonCopiers

    Canon Copiers

    ce Tips for Users

    Coanng & MoncnOlncOTps for Users

    MAINTENANCE/ TROUBLESHOOTING

    TECHNICAL TIP:

    Occasionally, you will find your output copies have lines across thepage. This is caused by spots on the small glass to the left of themain platen.

    Cleaning Lines on Copies when using the Feeder:

    1. Take the copy with the line and place it on the glass as shown on the picture.

    2. This gives you a general area to look at and clean on the slit glass.3. Use a soft and damp paper towel to clean the general area of the slit glass.

    Spot on this glass will cause lines whenusing the feederi.e. Dust, white out, ink.

    - 20 -

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    MAINTENANCE/ TROUBLESHOOTING

    PREVENTING PAPER JAMS

    It is important that the paper guides AND the paper size knob or dial on

    the drawer coincide with the size of the paper loaded in the drawer. If theyare not set correctly, you will get a misfeed every time the paper pulls fromthis drawer. See example below

    Set paper guides to the correct paper size BEFORE loading paper. Close

    cassette paper drawers gently.

    SPECIALTY PAPER STOCK

    It is important to the life of your color copier to use proper paper.Specialty papers help to achieve different results from colorcopiers but not all papers are suited for use in your copier.

    Some papers may cause the device to misfeed or require service.

    Please check the specifications of paper weight and typesacceptable for use in your Color imageRUNNER. Consult theCanon Media Guide for Canon paper available for your machine.

    A paper weight comparison table is included on the next page.

    When loading paper, make sure side

    plates are firmly against thepaper.

    If the paper size has been changed,please also change the setting on

    the blue dial (if available) to

    corres ond with the actual a er

    - 21 -

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    CanonV1.0 08/20/03

    Bond OffsetText

    Book

    Cover Tag Index Points *Caliper(inches)

    Millimeters Metric(grams/sq meter)

    16 40 22 37 33 3.2 0.0032 0.081 60.2

    18 45 24 41 37 3.6 0.0036 0.092 67.72

    20 50 28 46 42 3.8 0.0038 0.097 75.2

    24 60 33 56 50 4.8 0.0048 0.12 90.3

    28 70 39 64 58 5.8 0.0058 0.147 105.35

    29 73 40 62 60 6 0.0060 0.152 109.11

    31 81 45 73 66 6.1 0.0061 0.155 116.63

    35 90 48 80 74 6.2 0.0062 0.157 131.68

    36 90 50 82 75 6.8 0.0068 0.173 135.45

    39 100 54 90 81 7.2 0.0072 0.183 146.73

    40 100 56 93 83 7.3 0.0073 0.185 150.5

    43 110 60 100 90 7.4 0.0074 0.188 161.78

    44 110 61 102 92 7.6 0.0076 0.193 165.55

    47 120 65 108 97 8 0.0078 0.198 176.83

    53 135 74 122 110 9 0.0085 0.216 199.41

    54 137 75 125 113 9 0.0090 0.229 203.17

    58 146 80 134 120 9.5 0.0092 0.234 218.22

    65 165 90 150 135 10 0.0095 0.241 244.56

    67 170 93 156 140 10.5 0.0100 0.25 252.08

    72 183 100 166 150 11 0.0110 0.289 270.9

    76 192 105 175 158 13 0.0130 0.33 285.95

    82 208 114 189 170 14 0.1040 0.356 308.52

    87 220 120 200 180 15 0.0150 0.38 312105 267 146 244 220 18 0.0175 0.445 385.06

    Paper Weight Comparison Table

    ISG Systems and Technical Support Division

    *

    * This chart refers to Canon brand media only.

    - 22 -

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    MAINTENANCE/ TROUBLESHOOTING

    REGISTERING SPECIAL PAPER

    REGISTERING PAPER IN THE DRAWERS

    The default paper setting for the paper type in the drawers is plain. Toregister a different type of paper, follow these steps:

    Select Additional Functions

    Select Common Settings

    Page down using the arrow key to Register Paper Type

    Select the drawer where you wish to load the special paper.

    Choose the appropriate paper type.

    Select ok and done through the screens.

    This paper type will remain registered until someone registers a different

    paper type in this drawer.

    REGISTERING PAPER IN THE STACK BYPASS TRAY

    Whenever paper is loaded in the stack bypass tray (on the side of the

    machine), a window should automatically pop up, asking you to enter thepaper size and media type. Each time more paper is loaded, this windowshould automatically pop up.

    This tray is generally used for special paper, and it is where you will want toload the heavier paper and labels.

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    MAINTENANCE/ TROUBLESHOOTING

    CHANGING TONER

    Open the front door to change the toner. For each model the toner

    location is shown below.

    Toner location on iR 3045 / 3035 / 3030 / 3025 AND

    iR 4570 / 3570 / 2870 / 2270

    Toner location on iR 6570 / 5570 / 5070

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    MAINTENANCE/ TROUBLESHOOTING

    CHANGING TONER

    Toner location on iR 8070/ 7086/ 7095/ 7105

    WARNING MESSAGES

    Technical Tip:To maximize the uptime of your new Canon product, and minimize downtime, the

    following tips are strongly encouraged and recommended.

    Please note that the black and white Canon devices have the followingwarning messages:

    1 "Cleaning web is low"2. "Waste toner full"

    Each of these messages indicates that the machine is in need of service. Please place aservice call when you see either of these messages.

    For example the message cleaning web is low will be displayed 5-10k copies prior tothe cleaning web actually running out. Once the cleaning web runs out the error

    message E-005 will be displayed and the unit will be inoperable until a technician arrives

    to replace the web.

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    SUPPLIES AND SERVICE CALLS

    BY PHONE:

    To Order Supplies or place a Service Call by Phone:

    1. Call2. Provide the following information:

    Contact information

    Unit Serial Number

    Meter Reading (Press the Counter Check button on the Unit Panel)

    Quantity and type of supplies needed or problem for service.

    ONLINE:

    Supplies: http://solutions.canon.com/order_supplies.aspx

    Service: http://solutions.canon.com/service_call.aspx

    CANON CONTACT INFORMATION

    Website www.solutions.canon.com

    Service

    Supplies

    Systems Support/Network

    Training

    - 26 -

    Kathie Sobelman 480-295-3059

    1-800-355-1390

    1-800-355-1385

    1-800-355-1390

    1-800-355-1385

    480-295-3059

    http://solutions.canon.com/order_supplies.aspxhttp://solutions.canon.com/order_supplies.aspxhttp://solutions.canon.com/order_supplies.aspxhttp://solutions.canon.com/service_call.aspxhttp://solutions.canon.com/service_call.aspxhttp://solutions.canon.com/service_call.aspxhttp://solutions.canon.com/http://solutions.canon.com/http://solutions.canon.com/service_call.aspxhttp://solutions.canon.com/order_supplies.aspx
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    This Reference Guide

    was printed using the

    CANON COLOR IMAGERUNNER