BirlasoftCXSPRINT FieldServiceRapidImplementationServicesforSAP®CommerceCloud

CertainOutcomesinUncertainTimes

40%- 60%Reductionin

ImplementationTime

100%Remote

DeliveryModel

50%ReductioninProjectCosts

sap@birlasoft.com2

SAPFieldServiceManagementDeployment

CXSPRINTFieldServiceTRADITIONALAPPROACH

Fixedfeeengagement

IntegratedS/4HANA,CRMandSAPCloudforServiceviaSAPCPIin10-12Weeks!

Allthefunctionalityandintegrationsnecessarytolaunchafullyintegratedsystem

Systemtrainingandcompletefunctionaldocumentationareincluded

Birlasoft’sCXSPRINT isalowcostrapidimplementationapproachdesignedtoreducecost,acceleratespeedtovalueandminimizingrisk,acrossSAP’sCustomerEngagementsolutionswithmultiplepre-buildfeaturesandintegration.

CXSPRINT FieldServicegivesorganizationstheabilitytodeploythefullyintegratedversionofSAP’sFieldServiceManagementforaslittleasonethirdtheimplementationcostofthefullSAPLaunchapproach.

Startatyourownpacewithapre-configured“Out-of-the-Box”solutiondesignedtokeepthescopesimple.CXSPRINT letsyoubuildandextend“As-youGo”tofityourbusinessneeds.

KEYFEATURES

FullyResponsive

StateoftheArtDesign

HighPerformance

DIFFERENTIATORS

IntegratedwithSAPServiceCloudorECC/S4

BENEFITS

SpeedtoValuewithMaximumImpactinMinimalTime

Costlywithexpensivechangerequests

Deploymenttimeframe:typically9to12+months

Toomanyconfigurationoptionscanbeoverwhelming,timeconsuming.

ComplexitydrivesrelianceonSIforfutureenhancements

Significantcostreduction

DataSecuritywithSAPFieldServicecloud

ImproveFieldServiceresponsetimes

Provenimplementationmethodology

Industryexpertiseandsolutions

sap@birlasoft.com3

What’sIncluded

• PerfectSelf-ServiceMoment

• RealtimeStatus,HistoryandReportingManagement

• OfflineMobileCapabilities

• Time,MaterialandMileageCapturewithCATSintegration

• ResourceSchedulingbasedonskills,geographyandavailability

• StandardIntegrationsforSAPECC/S4HANAandC4C

• APIframeworkforrapidintegration

• CPIIntegrationbetweenC4CandS4HANA

• DeployablesolutiondesignedspecificallyfortheSAPFSMCloud

• 20FieldServiceUsers

• Solutiontestingforquality/regression/performancetesting

• CXSPRINT HyperCarewarrantysupport– 10dayspost-launchincluded

• Technicalspecificationandtrainingdocumentation

• Optional:Birlasoft CXSmartAMS formaintenance,enhancementsandoptimization

SAPFSMFEATURES

ROUTEPLANNING/DISPATCH CROWDSERVICE SMARTFORMS S4HANA/C4C

INTEGRATION

EQUIPMENTS RESPONSIVEMOBILE(OFFLINECAPABILITIES)

USER/ACCOUNTMANAGEMENT

PARTINVENTORY GOOGLEMAPINTEGRATION

AIBASEDANDMANUALRESOURCESCHEDULING

STANDARDDASHBOARDANALYTICS

SERVICEREPORT&SIGNATURECAPTURE

Budget:FixedPrice$140KScope:FullyIntegratedandOperationalin10-12WEEKS!Approach:BestPracticeSAP®MethodologyleveragingBirlasoft’s UniqueToolsandAccelerators

TRAINING&POSTGO-LIVESUPPORT

PackagedSolutionfor CXSPRINT FieldService

WORFLOWRULESANDNOTIFICATIONSACTIVITYCHECKLISTS TIMEANDMILEAGE

APPROVALS

sap@birlasoft.com4

GlobalDeployment Capabilities• Multi-countrydeployments• Localcountryresources• AwardWinningAMSSupport

StrongValue Prop• Costeffectiveonshore/offshoremodel

• 16yr.SAPrelationship• Innovation,IPandoffshoreCOE

• DedicatedMarketingteam• CXReseller

OurSweet Spots• B2B/B2CCommerce+ProductConfiguration/VariantConfig,CPQ

• SalesCloud/CallidusCommissions• ServiceCloud• MarketingCloud

FullcomplementofCX skills• CREATIVE:Creative,UXandDigitalTransformation

• TECHNICAL:Onshore/offshoredevelopers• INTEGRATION:SAPECC,S/4and3rd party

FunctionalExpertise• MarketingCloud• SalesCloud/Commissions• ServiceCloud• CommerceCloud(CPQ,VC)• CustomerDataCloud• Qualtrics

Wedothe Plumbing• SAPCloudPlatformIntegration• LegacyDatahub• SAPS/4HANAintegrationknowledge

BirlasoftCXSPRINT

100+ CXprojectsandCounting

200+ConsultantsWorldwide

SAPS/4HANAandECCEnd-to-EndIntegration

ProvenResultswithDeepUX/UIDomainExpertise

25YearFootprintAcrosstheSAPLandscape

PartnerEcosystem:

TheBirlasoft Difference

CommerceB2BorB2C MigrationtoCommerceCloud(supportMoveprogram) Sales

Service FieldServiceManagement Commissions

Birlasoft PackagedSolutionsforSAPCustomerExperience

sap@birlasoft.com

DeriveTransformationalValuewithourSmartAMSforCustomerExperience

Historically,AMSvendorshavecomeintoplaytohelporganizationsreducethecostofmaintainingthesolutions,increasetheoperationalefficiency,andfreeuporganizationalresourcestofocusonstrategicinitiatives,historicallycalled“Keepingthelightson”work.WithintelligentandautomatedSmartAMS,companies,canachieveproactivesupport,thusgaininginsightintoissuesbeforetheyactuallyimpactend-users.

Birlasoft’sSmartAMSKeyFeatures

KPIsFromSmartAMS

85%YoYCriticalIncident

Reduction

96%AdjustedSLAAdherence

40%ReductionB2RTransitionTime

22%ReductioninUserGeneratedTickets

inayear

29%YoYCycletime

reductionforuserticketresolution

28%ServiceRequests

resolvedpermonththroughAutomation

SmartAMSServicesManage GovernanceManagement

Run IncidentManagement,ProblemManagement,RequestManagement,SupportFunctions,ApplicationOperations

ContinuousImprovement TicketReduction,ProcessImprovement,ProductivityImprovement

Enhancements On-goingEnhancementRequests

Self-Managed Efficiency Transparency Scalable&FlexibleEngagementModel

ValueCentric

SeamlessTransitiontomanagedServices

CostOptimizationand360°CognitiveAutomationresultingingreateroperationalefficiency

ComprehensiveSLAsandKPIsaroundResourcing,qualityandtimeliness

Right-shoreCapabilitieswithCore+Flexdemanddrivenmodel

ValueHarvestingforBusinessAlignedContinuousImprovement

RESOURCES

Formingaleading$500MpubliclylistedEnterpriseDigitalandITServicescompanyPartofthe158YearCKBirlaGroup|$2BConglomerate

EnterprisetothePowerofDigitalBirlasoftcombinesthepowerofdomain,enterpriseanddigitaltechnologiestoreimaginebusinessprocessesforcustomersandtheirecosystem.Itsconsultativeanddesignthinkingapproachmakessocietiesmoreproductivebyhelpingcustomersrunbusinesses.Aspartofthemultibillion-dollardiversifiedTheCKBirlaGroup,Birlasoftwithits10,000engineers,iscommittedtocontinuingour158-yearheritageofbuildingsustainablecommunities.

Copyright©2020.Birlasoftanditslogo(s)aretrademarksofBirlasoft.Allrightsreserved.Allotherlogo(s)usedaretrademarksoftheirrespectiveowners.

TM

sap@birlasoft.com|birlasoft.com|US+18889850301

Birlasoftcombinesthepowerofdomain,enterprise,anddigitaltechnologiestoreimaginebusinessprocessesforcustomersandtheirecosystems.

WhyBirlasoft?

ConnectwithyourBirlasoft CXExpertforafreePre-Assessmentontheprojectscopeorcontact:

JohnGoetz,SAPCXGlobalPracticeLead Anand Aboti,VPSAPBusinessJohn.Goetz@birlasoft.com Anand.Aboti@birlasoft.comM:+1-216-372-8656 M:+1-248-880-4043

June,2020

10,000+EmployeesGlobally

DevelopmentCenters – India(4)USA(1)| OperationsCenters–BrazilandUK

5Continents|14offices|27countries

2000+ConsultantsWorld-Wide

IndustryandAnalystRecognized

TrueDigitalExpertise

HowtoGetStarted